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5904 reviews
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Dec 30, 2024Best high quality hotel value in chicago!
We have been multiple times over the last 15 years and the hotel has kept the rooms and public spaces in great condition worthy of a 4-5 star hotel. The location is awesome. We parked below the property connected by an elevator from hotel at a spot hero garage for $30. Check in was fast and easy at 3:30pm. We asked for extra pillows and water bottles and the service was prompt and courteous. We grabbed cocktails at their steakhouse called Shulas (with a fun bar) and enjoyed a solid breakfast in the morning. Given the price was equal to many other older inferior properties, including many select serve places like hilton garden inns, the Sheraton is the clear value for families.
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Dec 29, 2024terrible booking system, charged NYE package and No view of fireworks
I am absolutely livid right now. I booked the NYE fireworks package specifically because it was *guaranteed* to offer a view of the Navy Pier fireworks. But when I checked in, I was given a room with *no* view of Navy Pier whatsoever. When I confronted the receptionist, she was unbelievably rude. She immediately blamed *me*, saying I booked the wrong room, and claimed the NYE fireworks package was *only* for suites. I double-checked the description—nowhere does it say the package is suite-only. Then, she had the nerve to tell me I couldn’t use points to book the package, but there’s no such restriction in the fine print, and the system *let me* book it using points! Her attitude was appalling—she acted like it was my fault and had this completely dismissive, “whatever” attitude. She told me to talk to the manager, who was “busy” at the time, and said I should come back tomorrow morning. Later, she admitted the app was "misleading," but said there was nothing she could do. This is *absolutely* unacceptable, and I am beyond frustrated. The Chicago Sheraton completely ruined my family’s New Year’s Eve plans. The hotel is old, outdated, and in desperate need of renovation. The room had a musty smell, and the bathroom was in dire need of remodeling. I will *never* stay here again. In fact, I am completely disappointed with Marriott as a whole. This experience has been a total letdown.
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Dec 16, 2024
Excellent hotel!
I absolutely enjoyed my stay at this hotel! I can surely declare that this hotel follows all high standards. I have almost nothing negative to mention about my stay. First of all, I can point out the hotel’s great location, which is in the heart of Chicago, right on the Riverwalk. It is very easy to move around the center of Chicago; the location is super convenient. Plus, you have a very easy walk to Chicago’s famous Navy Pier, and the hotel is very close to Lake Michigan. The hotel is very beautiful on the inside; I liked its design a lot. Even though it is designed in classic Sheraton vibes, which may seem old-fashioned, the aesthetic of the decor is very high. The hotel was ideally clean every single day during my entire stay. My check-in was very fast and easy. My pre-arrival requests, like early check-in to my room at 1 p.m., a high floor, and a nice city view, were realized, and finally, my check-in was smooth, and I was very happy with my room. By the way, all the hotel’s staff were extremely nice, friendly, and professional. My room (#2606) was super spacious! I absolutely loved its nice design. The room was ideally clean, and all the furniture was in very good condition. Two big windows gave a lot of natural daylight inside, which made me very happy. I do not like dark rooms. I truly enjoyed a super comfortable king-size bed. A large closet was a big plus. The bathroom was big enough to feel comfortable in. But I have to be honest that I did not like its super basic design much. I wish it were updated. Plus, I was disappointed with the small, low-raised bathtub, which barely fit me (I am 6’ tall). I wish it were bigger! Also, the shower head did not work perfectly; the water splashed all over. Another design minus which I hated was that the toilet was right next to the bathtub. I wish there was more space between them. But the good news is that the bathroom amenities were of a very high quality and smelled very nice! Wi-Fi was working super fast during my entire stay. My room was completely soundproof, by the way. I did not hear any noises from the hallway, even though the hotel was super busy with visitors. Finalizing my experience, I absolutely want to recommend this hotel for a stay in Chicago. With pleasure, I would stay at this Sheraton again when I am back in Chicago.
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Nov 30, 2024
Love this place!
I absolutely love this hotel. I have gone twice to chicago and both times have stayed here. It is fight next to the riverwalk and nect to one of the bridges that takes you to across the river. Close to most museums and attractions within walking distance and they have a coffee shop inside.
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Nov 30, 2024
A grand Marriott
Great business hotel. I have an annoyance that Marriott's now charge destination fees at most of their hotels (and then fail regularly to take it off of the menu, but this became an exception because they have such a divine breakfast buffet. Well located with spacious rooms and gorgeous views. The room was largely fine though it had thin walls. I could hear my colleague in the other room. Convenient to all downtown destinations, though it took forever for ride apps to get to the hotel, which is unusual for a place normally associated with tourist spots.