Resort Details
- A La CarteOrder room service using our A La Carte perk and savor fresh cuisine from the comfort of your hotel room or suite. Our Chicago Riverwalk restaurants and bars provide an array of fresh fare for in-room dining during your stay.
- CHI BarConnect, collaborate, and unwind during your stay by Chicago Riverwalk with a cocktail from our vibrant hotel bar, open in the afternoon and evening.
- Chicago Burger Company - CLOSED FOR THE SEASONChicago Burger Company, offers the juiciest burgers in the city. Located along the Riverwalk, it features a menu with delicious burger and vegetarian options, thick shakes and innovative cocktails. The lively outdoor patio hosts monthly music series.
- Link CaféLink Café offers your favorite Starbucks® drinks as well as pastries, healthy snacks, soups, and sandwiches. Work while you eat, using our Wi-Fi at this quick hotel dining destination by the Chicago Riverwalk.
- Riverside CaféStart your day in our Chicago river-view restaurant with a savory breakfast or join us for lunch. Riverside Café is a welcoming hotel restaurant serving breakfast, lunch, and weekend brunch options.
- Shula's Steak HouseIndulge in distinctive fine dining at Shula's Steak House, renowned for its exclusive, high-quality SHULA CUT® meat and fresh seafood. Sample a mouthwatering steak at our Chicago Riverwalk restaurant, boasting beautiful views.
- 24-hour front desk
- Accessible facilities
- Accessible parking†
- Boarding pass print-out available
- Bookstore,Offsite†
- Business center†
- Business services†
- Car rental desk,Offsite†
- Coffee shop†
- Complimentary in-room coffee or tea
- 24-hour front desk
- Does hotel have accessible parking?
Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Accessible parking†
- Boarding pass print-out available
- Bookstore, Offsite†
- Business center†
- Business services†
- Car rental desk, Offsite†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- Concierge floor
- Currency exchange, Offsite†
- Dinner delivery service from local restaurant, Offsite†
- Direct dial telephone
- Dry cleaning†
- Elevators
- Exercise gym
- Express check-out
- Florist, Offsite
- Food and beverage outlets†
- Front desk
- Full service housekeeping
- Gift/News stand†
- Hair dryer
- Health club
- High speed wireless†
- Housekeeping - daily
- Ice machine
- Individual Efolio available
- Indoor pool
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Motorcycle parking†
- Non-smoking rooms available
- On-Site parking†
- Parking†
- Pets allowed†
- Pool
- Public area air conditioned
- Restaurant†
- Room service†
- Room service - full menu†
- Safe deposit box
- U.S. Fire Safety compliant
- Shoe shine stand†
- Spa, Offsite†
- Tennis court, Offsite
- Valet cleaning†
- Valet same day dry cleaning†
- Vending machines†
- Wakeup service
- Wireless internet connection in public areas
- Business Center†
- Copier
- Fax Machine
- Full Business Center
- Meeting Facilities
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †
- Gym †
- Health club
- Indoor pool †
- Pool †
- Beach †
- Children's program, offsite †
- Tennis court †
- McCormick Place Convention Center
- Navy Pier
- Adler Planetarium
- The Museum of Science and Industry
- Field Museum of Natural History
- Navy Pier
- Chicago Cultural Center
- Lincoln Park Zoo
- McCormick Place Convention Center
- Ballyâs Casino Chicago
- Art Institute of Chicago
- Adler Planetarium
- The Museum of Science and Industry
- Field Museum of Natural History
- Willis Tower Formerly the Sears Tower
- United Center Home of Chicago Bulls/Blackhawks
- Wrigley Field Home of the Chicago Cubs
- Buckingham Fountain
- James R. Thompson Center
- Soldier Field Home of the Chicago Bears
- Guaranteed Rate Field Home of the Chicago White So
- Merchandise Mart
- Architectural River Tours
- Shedd Aquarium
- Water Tower Place
- Chicago
- Chicago
- Secret Food Tours Chicago
- Historic Treasures of Chicago Walking Tour
- United Center Home of Chicago Bulls/Blackhawks
- Wrigley Field Home of the Chicago Cubs
- Soldier Field Home of the Chicago Bears
- Guaranteed Rate Field Home of the Chicago White So
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
-
Jan 25, 2026
Extended Stay
The room itself was nice with a great view, and most of the employees I interacted with were pleasant and helpful. The location is convenient and within walking distance of several stores and restaurants, which made getting around easy. That said, the on‑site coffee shop and restaurants felt noticeably overpriced. I also attended a banquet where cans of pop were charged at $9 each. The meal was a mix of good and not‑so‑good: the beans and mashed potatoes were tasty, but the chicken was undercooked and had to be sent back. Cleanliness was inconsistent. The room overall was very clean, but the washroom wasn’t up to the same standard—there was hair on the floor, and even after housekeeping came through, a straw wrapper near the toilet and a streaky mirror were still missed. On the positive side, the staff were friendly, and they honoured a group rate for an extra night, which was extremely helpful during a storm. Overall, a stay with some strong points, but also several areas that need attention.
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Jan 13, 2026
Weekend vacation
Excellent location on the Chicago river with sidewalks easily accessible. Reasonable 10–15 minute walk to the Navy pier as well as to Michigan Avenue. Very clean hotel with great amenities, including the breakfast buffet, Starbucks, coffee, and Shula steakhouse. Ride shares and taxis readily available as well. The bellhops in front desk staff were accommodating and kind!
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Jan 06, 2026
Home away from home
We all have choices in Chicago on where to stay, and I choose the Sheraton Grand Chicago Riverwalk!! There are many choices of hotels throughout Chicago with nice rooms, restaurants, lounges ect.. The one reason why I continue to choose the Sheraton is because of the people who work there. I stay at this hotel 3-5 times per year and from the time I show up and am greeted by John and or Michael, I feel like I am back at home. They may not remember my name, but they always recognize myself and my wife and welcome us back. Every time I enter or leave the hotel they speak with us, ask what are plans are for the day, do we need any directions, or just joke around with us. Checking in is always great as I had the pleasure of working with Jennifer who always greets us with a smile and makes us feel at home every time we return!! I live in the Northern Suburbs of Chicago and have been trying to get reservations to a couple of restaurants in Chicago with no luck for several months. I stayed at the hotel in October for my anniversary and again in December 2025. Just a few days prior to each of my stays, I called Suzanne Spring (Concierge Ambassador) and asked if she could help me out. On both occasions, she was able to get me reservations at Tre Dita and RL when they had been booked!! Suzanne always tells me to let her know when I am returning and she will try to help me out with reservations. Suzanne is the best. Last but not least are the ladies who work at the Link Cafe. When I stay at the Sheraton, I always start my days by visiting the Link Cafe. During my last visit in December, the ladies remembered me and welcomed me back. They asked where my wife was and said they hope to see her during our visit. They actually recalled from my visit in October, that I lived in the Northern Suburbs and named the town!! This is why I stay at the Sheraton Grand Chicago Riverwalk when I visit Chicago. It's about the people who work there and treat you like you are family. I am coming down again January 9-11th and can't wait to see everyone!!
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Nov 24, 2025
nice hotel
Stayed at the Sheraton while working at McCormick Place. Nice hotel, close to restaurants and good downtown Chicago sites. The room did not have a refrigerator, which was disappointing. Reasonably close to the loop train station for ease of getting around.
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Nov 21, 2025
Great views of the Lake
It’s ok. Weird spot, but walkable to Chicago things to see/do. Whole Foods across the street. Staff is uber friendly. Rooms are a little dated, but offer great views if you get lucky enough.
- AdvisoryA minimum self-parking fee of $55.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryA minimum valet parking fee of $67.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Destination Fee: $30.00 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 12:00 PM
- Pet Policy : Pets Allowed: Pet's must be accompanied at all times. May not be left alone in guest room.