Sheraton Gateway Los Angeles Hotel

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2223 reviews

• 

  A girl from Ireland

  It was my first time visiting L. ANGELES and my staying to Sheraton was excellent. All the staff was kind and helpful. From the drivers of the shuttles ro the cleaning staff. The RECEPTION ,the department that helped you to have easy transportation. I was especially satisfy from a specific person Kenneth who helped me organized a daily tour to Los Angeles I am grateful and my next visit( which be certainly soon ) will be again ro Sheraton Thank you Alex from Ireland

  Nov 30, 2025
• 

  Great room at an affordable price

  There’s Shuttle service to the airport, restaurant attached, souvenir shop inside, newer decor, spacious and clean rooms

  Nov 29, 2025
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  Excellent service

  Had the best service from all the staff especially a very nice lady named Estella Estrada. She was so attentive and kind, and we all really appreciated her excellent service. She would bring us drinks and deserts and always greeted us with a warm smile. Please let her know that we will be back to this hotel because of her. Estela Estrada

  Oct 30, 2025
• 

  Serious issues with cleanliness and noise

  As a Mariott Ambassador Elite member, I usually stay at the Los Angeles Airport Marriot for business travel.  I average approximately 250 nights a year there and have been doing so for the past four years.  I have stayed at the Westin Los Angeles Airport a few times, but never at the Sheraton Gateway Los Angeles Hotel.  So, I thought I would try it out.  I booked reservations for three weeks in October 2025.  I am sharing my experience after staying two weeks at the Sheraton Gateway Los Angeles Hotel in several different rooms.  STAFF: My interaction with the Front Desk, bar and restaurant staff was positive as staff were polite and professional. PARKING AND WI-FI: Self-parking, located approximately 70 steps from the back of the hotel, is $24/day including tax.  This is a good price as the nearby Marriott, Hilton and Westin charge $70/day for self-parking. There was a strong Wi-Fi signal throughout the property with no issues with weak signal or drops. ROOMS: The entry door to the rooms was lightweight compared to other hotels and did not have an auto-close mechanism.  Noise from hallways was easily heard through the door.  The walls and ceilings appeared to be thin because I heard people walking above me and conversations from the room next to me.  On two occasions I had to change rooms because of noise from adjoining rooms.  One of my rooms had numerous cup/glass stains on the furniture and a dirty refrigerator.   The furniture in all of my rooms was worn and, in some areas, damaged.  Some USB ports located on the furniture were broken.  On another occasion when I was unpacking in room 1502, I found urine in the toilet bowl and stains on the rim of the bowl.  That experience confirmed my decision not to stay at the Sheraton Gateway LAX again.                     ICE MACHINES: The space where the vending machines are located has a microwave for guest use.  One evening, I believed someone microwaved fish and the smell was throughout the hallway. ELEVATORS: Well-worn with damaged carpet.  At different times when I used them, I smelled cigarette smoke, marijuana or body odor. FOOD & BEVERAGE: Numerous television screens throughout the bar area and a huge Las Vegas casino style screen mounted high on one of the walls.  I enjoyed watching the baseball playoffs on the large screen.  The hotel does not offer room service, but you can order food to go.  The bar in the lobby is surrounded by chairs and tables.  If you are sitting at the bar, you're at the bar.  If you are sitting at a table 15 feet away, you are at the restaurant.  For the bar and restaurant, whether you order one drink or a full meal, everything has a mandatory 20% tip added to the bill.  There is a second, enclosed restaurant next to the bar area, but it only serves breakfast.  The Sheraton Club also offers breakfast Monday-Friday. SHERATON CLUB (Sheraton's version of M Club):  As a Marriott Ambassador Elite member, this was both a surprise and disappointment.  Unlike the nearby Marriott and Westin, the Sheraton Club has no bar service (including beer and wine) or hot food offerings in the evening.  I walked in and saw a table with a large jar of trail mix and a large jar of pretzels—that was it.  I saw several guests walk in, look around, and leave.  The Sheraton Club does serve breakfast starting at 6:30AM, but only Monday through Friday. Overall, I had a very disappointing stay at the Sheraton Gateway LAX.  I sent an email to the General Manager about my experience, but he did not respond.  As a business traveler, I place quiet and cleanliness above everything else when staying at hotels.  I canceled my reservation for the third week at the Sheraton Gateway LAX and returned to the Los Angeles Airport Marriott.

  Oct 24, 2025
• 

  Easy hotel for overnight stay

  Shuttle was there when we got to outside the terminal. Check in was easy and efficient. Room was a great size and the shower was amazing. Location is great for LAX. Early morning flight the next - shuttle was busy but they were frequent. Every 15 mins from the hotel Easy hotel for a one night stay.

  Oct 20, 2025