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Customer Ratings & Reviews
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2005 reviews-
AMAZING
Estele Estrada was AMAZING! I had a work event that staffed 1500 people and Estele did not hesitate to offer her assistance during our busy few days. She definitely helped everyone's stress levels just by having a calm, helpful and friendly personality.
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Excellent service from Estela
We were taken great care of by Estela E. She checked on us regularly to make sure we were ok. Her service was top notch.. extraordinary was she. Please recognize her and reward her for the fantastic job she did. Wonderful wonder personality and an awesome spirit..
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Estela E. was the best server ever!
As a performer, we are sometimes overlooked at large events at hotels. I want to give a HUGE shout out to Estela E. who gave superb service to us. She had a great smile and attitude and met the band's every need. Although she had to split her time between the event and the "green room" area, she did it with ease. ESTELA E. for the win!
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Great service in conference center
I had a wonderful stay at this hotel. I was there for a conference and had great service in the conference room. One of the service people, Estela Estrada, was wonderfully helpful! She went the extra mile and went out of her way to help me. This hotel was quite nice.
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Great customer service! From the Shuttle drivers to the wait staff, the housekeepers, and front desk!
I recently was there for a conference for people being treated for a rare cancer called Leiomyosarcoma. We had patients in various states of disease from active to remission. We required healthy food, with special diet adjustments being made as needed. The way the staff cared for us, was really lovely and so appreciated. Estela Estrada was a true gem in making sure we had plenty of water coffee and tea, our food was satisfying and that we did not want for anything. I myself am vegan, and she had a fruit plate made for me at dessert time, which was so kind and thoughtful. She is was very caring and nurturing really. Thank you Estela! We also had a large dinner the next night with 21 people- Terry was our waiter and he really was a superstar. He handled our group with a big smile like a pro! Thank you Terry!!! And I can’t forget the lovely front desk staff- who helped with my check and check out. I believe it was Juan who helped me when my reservation wasn’t correct and he very patiently fixed it. Thank you Juan! ( he wore a gorgeous scarf) I hope to be back- it was a nice experience! The rooms were updated, clean, and very comfy - housekeepers were quite friendly and helpful. The shuttle drivers were AWESOME!!! So funny and helpful. My bag weighed a ton and they used their muscles to wrestle it in. Great experience all around! Thank you!!