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Resort Details
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Customer Ratings & Reviews
TripAdvisor Traveler Rating
748 reviews-
Great stay, Great staff
Very nice clean property with excellent staff from the front desk to housekeeping. Any thing you ask for is brought to you within five minutes. It was very comfortable and the lovely stay a quick drive to Disney or you can use the shuttle that stops directly in front of the hotel, there’s a target right across the street and a fast food restaurant. The hotel also offers room service a restaurant and a bar. This is a very welcoming hotel with excellent staff. I would definitely choose this hotel again.
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WONDERFUL experience!!!!
Absolutely WONDERFUL stay at the Sheraton. Every single staff member I came in contact with was super friendly and helpful. I arrived super early and they allowed me to check in. The restaurant was really good---especially the breakfast. The rooms were new, super clean and the bed was COMFY!!! There is a target right across the street and its in very close proximity to Disneyland. Highly recommend---would stay again.
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Great service and value
I think this hotel is a great value for the area, I’ve stayed here many times. The beds are comfy, the staff are very nice. Especially received great service and welcoming attitude from Sasha who really made my stay extra special right from her friendly Hello! If you’re going to Disneyland and have a rental car or want to Uber over there I would definitely recommend this hotel.
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Good hotel, warm and professional staff
I stayed at Sheraton Garden Grove when I spent a week in Anaheim last month for a conference. I found the hotel to be good value for money. had a spacious room with all the basic amenities and 24hrs access to the gym which has adequate equipment and a good ambiance. I would specially like to commend the welcoming spirit and professionalism of most of the staff. I had a rough experience checking in but that was an exception which was addressed. After that point, all of the staff I encountered were very generous and professional. I want to specially commend Marisa / Front desk Manager and Rene from Concierge. They patiently and generously helped plan my movements in Anaheim and made me feel at home. I would recommend this hotel highly for both business and family trips.
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HORRIBLE STAY
Extremely disappointed in the service that I received at this property..especially being a Marriott hotel. To start off, arriving at the hotel the exterior was extremely dirty..trash cans overflowing with garbage, spills in the parking lot and stains on the concrete made it seem like theres no attention or care to the outside? Not too good on the first impression..arriving in the lobby it was nice however at check-in I was checked in by the front desk supervisor who didnt recognize my Marriott Bonvoy elite membership? no additional assistance offered? no breakdown of amenities? the check didnt seem like a check in you would get at a Marriott hotel. Upon entering the room, it was okay, only bad thing would be the mattresses, they are very hard and make a lot of noise if you are moving around on them. The next day I call down to the front desk to request my room to be serviced as I was leaving for the day and upon my return, I enter the bathroom, and the lights are on and women's make up is on my sink?? I also seen a water bottle on the desk area that is not mine? I take these items down to the front desk and show the supervisor and all i get is "sorry about that"..no interest on how it happened, no sense of security for guests or anything else. I had mentioned that it looks like someone was in my room and there was no further action? On day of departure I had asked for a later check out, just 1 hour past regular check out time which is 11 and the front desk sounded annoyed and let me know I could only get 30 mins extra and anything after that I will be charged. As a Marriott Bonvoy member and a guest in general this was very disappointing overall..will not be staying again.