Sheraton Dallas Hotel by the Galleria

Customer Ratings & Reviews

TripAdvisor Traveler Rating

90 reviews

• 

  Amazing stay!!!

  Y’all don’t sleep on this Sheraton if you are in the Dallas area this is a place to stay. All the staff that we met were super nice. The place was very clean. You constantly saw people cleaning. The breakfast is amazing. The front desk lady was so friendly one of the best hotel states we have had in a long time

  Sep 18, 2025
• 

  Tired Hotel that is not helping the Sheraton brand at all

  Short: This hotel is priced below average in it's "class" because it is below average in it's class. It's as if they are trying to just keep the lights on long enough for a major upgrade some day. The good: Good location. The price - can get good deals especially 3rd party. The pillows are ok, the bedding is medium grade Marriott. But the rooms are a bit worn down, the staff is apathetic. Lots of broken things. All of the ice machines on floors are broken except two levels, and no signs placed to tell you this and guest services refuse to deliver you ice. The club lounge experience: Sad. The espresso machine - out of order. They offer some drinks but you can't see them, they're too lazy to bring them out. The lounge food is a 2-hour happy hour (not on Saturdays) that's basically some cheese cubes and crackers and some sadly prepared fruit. The lighting in the rooms are harsh fluorescent/white. The TV has a 4-5 second audio delay to the video so it's hard to watch. The AC are old-school outside wall connected units that are not quiet. Just all around dated/old/tired. The hallways do not seem to be air conditioned as they are very warm and muggy. I'd rather stay in a well run 3 star than this so-called 4-star hotel, but you can get a good deal on the rate.

  Aug 03, 2025
• 

  Problem fixed - hotel better than fine

  I've stayed in this hotel on business a few times a year for the last 4 or 5 years. I'm going to start here with praise fir how they handled an issue - no hot water in the sink. Strange as the shower heated up right away and remained so the entire time I was in it. As I discovered the problem about the time I was getting ready for bed I didn't ask to fix it until the morning. It was fixed within 30 minutes. Not totally as the water was warmer but not anything like hot. By that afternoon it was back to cold. Called the desk and they sent someone up who "fixed it" by letting the water run for 10 minutes until it became luke warm. he told me the problem is chronic on the higher floors. I was on 14. Next morning I went to the front desk agent who was also qui=te less than surprised and immediately offered to compensate me with points or $$. The next day a generous amount of points was deposited into my Bonvoy account. Problems happen. Well run businesses show sincerity when they apologize by giving you $$ or etc. I was impressed that they did that promptly and generously. In general it's a good choice for a couple nights on business. And has a very nice gym. I will continue to stay there when Im in town.

  Nov 07, 2024
• 

  Massive elevator issues

  A few good things (decent buffet breakfast with a small club lounge as well, open lobby with good seating, good bar and bar service) but an incredibly broken elevator service. Unfortunately soccer teams were staying there (and a dog convention) and there is no getting around the difficulty in the elevator issue for all those folks. Waiting for a Monday just made it hard. We were happy enough to take the stairs but it sure looked like lots of folks struggled. Many of the reviews about location and noise are spot on as well. Plenty of other good options nearby.

  Aug 04, 2024
• 

  At best 3 Stars. Bring your ear plugs.

  First impressions always start with the check in experience - ours was miserable. We checked in at 21:00 but that is no excuse for poor service. We didn't really feel welcome, indeed we felt we had interrupted them even though we were the only people checking in. Just what you need after a 10 hour flight in our case. To obtain a breakfast we had booked and paid for a Club Room. We were given the keys and pointed towards the elevator. I just checked to clarify we had a Club Room and she said no. We then had to get out the paperwork to show we had booked a Club Room and then after much consternation we were told we did have Club access but more in a way that we had been offered an upgrade rather than giving us what we had paid for. At best the room can be described as just about OK and if you were on the road side elevation as we were, even on the 14th floor the traffic noise was excessive. A multiway highway with 24 hour constant traffic and sirens. How could you build a hotel so close to the highway without double or secondary glazing? The 1980 style air conditioner in the room even on it's lowest setting was in competition with the highway for noise. The view from the 14th floor could be good if they gave the windows a clean. One night I went to the ice machine on the 14th - it doesn't work. I walked down to the 13th, that didn't work either, fortunately the 15th floor did. Yet again this is another of those hotels where you have to request room servicing and reconfirm every day. Why? Isn't it a hotel? On the positive side there are some lovely staff here. The breakfasts were nice, the Wi-fi was good and our room had a very modern large TV. However, unfortunately the negatives outway the positives on a scale of 5 to 1 and I can't recommend this hotel.

  Jun 09, 2024