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Customer Ratings & Reviews
TripAdvisor Traveler Rating
88 reviews
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Nov 07, 2024Problem fixed - hotel better than fine
I've stayed in this hotel on business a few times a year for the last 4 or 5 years. I'm going to start here with praise fir how they handled an issue - no hot water in the sink. Strange as the shower heated up right away and remained so the entire time I was in it. As I discovered the problem about the time I was getting ready for bed I didn't ask to fix it until the morning. It was fixed within 30 minutes. Not totally as the water was warmer but not anything like hot. By that afternoon it was back to cold. Called the desk and they sent someone up who "fixed it" by letting the water run for 10 minutes until it became luke warm. he told me the problem is chronic on the higher floors. I was on 14. Next morning I went to the front desk agent who was also qui=te less than surprised and immediately offered to compensate me with points or $$. The next day a generous amount of points was deposited into my Bonvoy account. Problems happen. Well run businesses show sincerity when they apologize by giving you $$ or etc. I was impressed that they did that promptly and generously. In general it's a good choice for a couple nights on business. And has a very nice gym. I will continue to stay there when Im in town.
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Aug 04, 2024Massive elevator issues
A few good things (decent buffet breakfast with a small club lounge as well, open lobby with good seating, good bar and bar service) but an incredibly broken elevator service. Unfortunately soccer teams were staying there (and a dog convention) and there is no getting around the difficulty in the elevator issue for all those folks. Waiting for a Monday just made it hard. We were happy enough to take the stairs but it sure looked like lots of folks struggled. Many of the reviews about location and noise are spot on as well. Plenty of other good options nearby.
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Jun 09, 2024At best 3 Stars. Bring your ear plugs.
First impressions always start with the check in experience - ours was miserable. We checked in at 21:00 but that is no excuse for poor service. We didn't really feel welcome, indeed we felt we had interrupted them even though we were the only people checking in. Just what you need after a 10 hour flight in our case. To obtain a breakfast we had booked and paid for a Club Room. We were given the keys and pointed towards the elevator. I just checked to clarify we had a Club Room and she said no. We then had to get out the paperwork to show we had booked a Club Room and then after much consternation we were told we did have Club access but more in a way that we had been offered an upgrade rather than giving us what we had paid for. At best the room can be described as just about OK and if you were on the road side elevation as we were, even on the 14th floor the traffic noise was excessive. A multiway highway with 24 hour constant traffic and sirens. How could you build a hotel so close to the highway without double or secondary glazing? The 1980 style air conditioner in the room even on it's lowest setting was in competition with the highway for noise. The view from the 14th floor could be good if they gave the windows a clean. One night I went to the ice machine on the 14th - it doesn't work. I walked down to the 13th, that didn't work either, fortunately the 15th floor did. Yet again this is another of those hotels where you have to request room servicing and reconfirm every day. Why? Isn't it a hotel? On the positive side there are some lovely staff here. The breakfasts were nice, the Wi-fi was good and our room had a very modern large TV. However, unfortunately the negatives outway the positives on a scale of 5 to 1 and I can't recommend this hotel.
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Jun 05, 2024Sheraton Galleria was great
Excellent staff and warm and nice people. The hotel is very clean and has wonderful location. close to everything. Breakfast buffet wasn't that great but has everything you like to eat for breakfast. The staff can do anything you ask for to make you happy.
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Jun 03, 2024
Very nice
Some places just do it right. Martavious went above and beyond. He made all the difference. Place was nice and clean and everyone was super friendly. Plus the location doesn't get any better. A Stone's throw from the Galleria. That and the price was right Thank you