The ultimate in romantic all-suite accommodation, this refined Adults only resort offers Unlimited-Luxury® with limitless gourmet dining and stylish rooms. There is a great range of daily activities including the opportunity to explore the famous reefs off the coast.
Location: Located on Cozumel Island, approx. 90 minutes land and boat transfer from Cancun International Airport.
Location
CozumelProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7299 reviews
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Jan 17, 2025Great beach other ammenties not so.
The fact that the travel club was present, was my main reason for not having a satisfying stay. More important point for my opinion, was that they were allowed to contact me as I was checking in at the preferred desk. I am a business women, and the last thing I want to do on a vaccination is to be informed on something that would require number crunching and to make an educated decision, on if, or if not, I would like to be part of something! It made me feel unsafe or targeted as I was on vacation solo.
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Jan 16, 2025So Disappointing!
This was by far the worst experience that I have had at any all inclusive resort! We were first assigned room 1411 and it was deplorable. There was an open exposure in the ceiling, electrical outlets were out of commission and water leaking from the ceiling in the bathroom. I went to the front desk several times and got no help with moving to another room. Finally, Marvin the night manager came to see the room and moved us to a better room in the middle of the night. This is definitely NOT the experience that we paid for. We love Secrets but this did not live up to the Secrets standards and level of service that we are used to. If you are going be sure to request a newly renovated room. Once we moved to one of those it was better but still not the experience that I was expecting.
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Jan 16, 2025best dining while at Secrets Aura
Best dining experiences were at Bordeaux and Diana, Raymundo and Dolores provided excellent service! Luxury snorkeling on the Catamaran was well worth the expense and they provided a wonderful lunch as well! The resort staff is friendly and helpful, the food at other restaurants was pretty good (especially pizzeria and sushi restaurant) but buffet food was mediocre unless you stand in line for a fresh-made omelette.
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Jan 14, 2025Waste of money
If you are looking forward to sub standard rooms, mediocre food, and indifferent staff this is your ideal vacation. I could not be more disappointed with a resort than I was at Secrets in Cozumel. Please don’t waste your time or money like I did. Pick another resort, you’ll be glad you did.
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Jan 13, 2025
Great vacation spot but can use some work
I will start off by saying that in no way is this resort a 5-Star resort but it makes up for it with a great atmosphere, wonderful staff, and great entertainment. We booked this resort with tempered expectations as a group of 8 friends but really enjoyed ourselves. Negatives: Rooms was musty smelling and had mold in some areas A/C struggled to remove humidity and early mornings it would freeze you out. (guessing the room wasn't well insulated) Hot water in shower was hit or miss Pools were really cold but this was mostly due to the time of the year Not enough chairs for beach. For the most part we could find chairs but they were not in the preferred section that we were paying for. Most chairs were claimed by 7:30 each morning Beach towels were difficult to get on some days and weren't restocked through out the day. Food was decent but there were some options that were not good or rather cheaply made. Waiter service at some of the other restaurants (we had preferred status so we could use all resorts) was rough and we had to wait almost an hour at two of them for our food Positives: Cheap Comfy beds Preferred status gave access to the 3 other resorts in area (Dreams, Sunscape, and Secrets) Preferred lounge was an awesome place to hang out and they had really good little snacks (loved the wings) Beach was a little rocky getting into but absolutely amazing place to snorkel with a chance to see tons of marine life. Staff was amazing and super friendly We only caught one show but the Mayan show was stunning and wish we had spent more time seeing the other options Bartenders were great and made delicious drinks (shout out to Angel and Christian for taking care of us the 1st night). Jonathan in the preferred lounge was awesome. He was always checking with us to see if we needed anything Amstar rep Eric was super helpful and friendly The shining star of the resort was ARBEY. This dude was amazing and treated us really well. He made our vacation fun with his great personality and attention. The beach volleyball was a blast and despite the pool being cold we really enjoyed the pool volleyball as well. We caught the tail end of one of his shows (Welcome to America i believe) on what was supposed to be our last night and he made us feel great as he stopped his show to say hey to us. He made us really feel special. Dude definitely deserves a raise as he went above and beyond to ensure we had fun. Doña Chely: One of the best food places we had wasn't even at the resort but was just a quick walk out of the gate. This little stand was outstanding and I can't recommend it enough if you stay at this resort. Overall, the resort offers good value for money, especially for those opting for the Preferred status. While there are some issues with the rooms and food, the positive experiences with the staff, activities, and nearby dining options make it a worthwhile choice for budget-conscious travelers.