Resort Details
- Barefoot Grill
Enjoy delicious snacks poolside or by the beach, with stunning oceanfront views that make every bite even more satisfying.
- BordeauxSavor exquisite French cuisine each evening at Bordeaux, where delectable dishes are served in a newly remodeled, romantic, and elegant setting.
- Coco CafeCoffee & snack bar.
- Desires
o Preferred Club Swim up bar
- Gohan Sushi BarSavor the flavors of Japan each evening at Gohan, offering a delectable variety of sushi and an exclusive ocean view teppanyaki table available by reservation.
- La CavaWine Cellar & Fine Wines – Enjoy an extensive selection of premium wines and spirits with every meal. As home to Cozumel’s only fine wine cellar, we offer over 60 varieties from around the world, perfect for a personalized tasting and paring experiences.
- ManateesEnjoy authentic Mexican cuisine served à la carte in a stunning oceanfront setting, featuring local specialties and rich flavors designed to delight your taste buds.
- Market CafeEnjoy a grand oceanfront buffet featuring a delicious selection of local and international dishes.
- OceanaFresh seafood.Dinner only from (6:30 to 10:30 pm)
- RendezvousLobby bar.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.** The Romantic Dining experience is valid on all new bookings at select Secrets Resorts & Spas made now through December 22, 2021 for travel from now through December 22, 2021. Cost varies by location. With this package, guests will receive one Romantic Dining experience during their stay. The Romantic Dining experience can be arranged with the concierge upon check-in. Price is based on double occupancy, per stay. Blackout dates and restrictions may apply. This entire offer is based on availability. This offer is combinable with other promotions. Not applicable to group bookings.
- Sky BarRooftop bar.
- WindowsLocal and international fare.
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- Housekeeping - daily
- Jacuzzi
- Laundry/Valet service†
- Pool
- Restaurant†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Water sports
- Business Services†
- Please contact the hotel for additional information.
† Fees may apply
- BeachBeach fairy games (horseshoes, bocce ball, cornhole)- Beach pickleball
- Fitness center on-site
- Kayaking †
- Non-Motorized Water Sports †
- Pool3 shimmering main pools.
- Tennis court †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7755 reviews
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Dec 26, 2025Bad experience Air Canada Vacations and Hyatt.
This was a terrible experience. Please do not book this resort ! Air Canada Vacations rated this Hotel as a 5 Star, shame on them I hope they remove it off their website. This hotel will be renovated in February/March, should have been shut down immediately. Shame on Hyatt as well who took this over. Building in disrepair, we had no hot water for 6 days, food was terrible, two restaurants closed, same food every day. Previous day supper was served at breakfast. People at Dreams resort next door came to ours cause their food was not good and then they discount ours was not much better. Pool was dirty, tiles around the pool were so used, broken it hurt your feet. Please close this resort asap. DO NOT BOOK . Still waiting for Air Canada Vacations response on this experience.
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Dec 25, 2025Thank you from the Tracey Family
Great experience at the Secrets in Cozumel. Staff is amazing and a heads-up to our waiter Rony at the Market Cafe ! Rony would be an asset in any complex !
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Dec 23, 2025
Choose any resort except Cozumel Secrets & Dreams
Food was absolutely terrible, secrets resort is outdated with a lot of construction. This resort needs a lot of work. My water was off over 24 hours amd the initial room i was put in wasn't fit for any guest. Do not book this resort.
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Dec 21, 2025Disappointing Stay
Pros: Gorgeous beach and beautiful views. A few staff members stood out with fantastic customer service: Ricardo (preferred club), Yussell and Rudi (bellhops), Kenia, Mario, Armando, and Rosanna (Market Café), and Amelia and Evelyn (spa). Cons: Unfortunately, my recent visit to this resort was disappointing in a number of ways. The trip started off badly when we were informed that the room we reserved for our annual girls' trip was not available. We were advised that there were only four double rooms in the category we chose, two of which were already booked and the other two were being renovated. On day two, we were told that we could move into a double room in another building door the next day, but when we arrived at the counter to pick up keys, we were told that it was also unavailable and offered a "upgrade" to a king oceanfront room. We accepted the offer. If we were going to continue our vacation with one king bed and a rollaway bed, we might as well have a larger suite with better views and a plunge pool. During our visit, the property was undergoing construction, which not only made the building area of the property unsightly but also made it hard to relax or easily navigate the grounds due to the noise and areas blocked off. We chose the Preferred Club level expecting a higher-quality experience; however this was not the case. The Preferred Club bar was constantly out of several premium liquors, including those promised for that tier. Additionally, the Preferred Club lounge was not conveniently located near the Preferred rooms, making accessing those alleged "elite" amenities more of a headache than a benefit. Dining options were limited as well. One restaurant was closed the entire time, and on most nights, only two restaurants and the buffet were available, resulting in limited options that became repetitious quickly . The UVC reps were also quite pushy. What disturbed us the most was the lack of openness, she was introduced as a concierge at check-in with no clear indication of who she was, and it felt deceptive to be passed off to them without explanation. This was our third stay at a Secrets' location, and it did not live up to the brand's service and quality standards. There was virtually no entertainment at this facility, with the majority of events taking place at the adjacent family-friendly property. We purposefully chose an adult-only hotel and had no desire to visit the child-friendly property next door. In hindsight, I should have believed the reviews before deciding to vacation at this resort. I've learned my lesson. Overall, I felt that the stay did not live up to expectations. I hope management addresses these concerns so that future travelers can enjoy the relaxing, higher quality resort experience they deserve.
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Dec 21, 2025
Definitely a bad decision.
Food was absolutely terrible. Latch missing on room door, definitely a safety concern. Went for our anniversary, will never return or recommend.
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $75.99 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. The fee will be $75 USD for 2026 payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.