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Resort Details
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Customer Ratings & Reviews
TripAdvisor Traveler Rating
2230 reviews
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Oct 28, 2024Fantastic staff!
The hotel staff at the front desk and online through the Marriott Bonvoy messaging app were very accommodating upon my arrival at the hotel. They had to power through some very loud, organized protesting on the sidewalk in front of the hotel. Stayed in Room 508. It’s a lovely room and nice amenities. The lobby bar was very nice, and I checked out the restaurant where they’d be serving breakfast. Very clean and welcoming. I like the fall decor in the lobby and the art installations in the hallways. I would come back here if given the opportunity.
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Oct 14, 2024Re : Service of the Hotel
This is the 2nd time I stayed this hotel again since Sept of last year. I'm in SF only 101/2 days and will take a flight to fly back HK by next day at 11:30 pm. Although it's very short. But the guys name Gurpreet and Jeff in front desk who are very kinds and helpful. Also, the House Keeper, Lily who also in good service too. She cleaned up my room are tidy and clean. So, I for sure will stay this hotel again when I were in there next time. Thank you
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Sep 23, 2024Bad customer experience
I reserved two nights at the SF Marriott Union Square for business meetings during Dreamforce. Unfortunately, I forgot my wallet and didn’t have a physical ID, but I had a digital copy. Despite being a platinum customer, they still wouldn’t let me check in. To make matters worse, they charged me for one night even though I couldn’t check in. The management team was unhelpful and didn’t seem to understand that supporting Dreamforce customers is crucial to maintaining their reputation as a hotel for business. Days after the event, they still don't want to clear up this problem. Anyone going to SF should completely avoid this hotel.
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Sep 11, 2024
Great hotel and super location
I had read so many reviews about the decline of Union Square and some not so good reviews about this hotel. Nothing could be further from the truth. I am a Lifetime Titanium Member with Bonvoy and have spent 3,000 nights in Marriott properties worldwide. This hotel was great! The staff was very friendly and helpful, my room was updated and very comfortable, the breakfast had a great variety and well done, and then the location could not be beat. The view from my room was incredible. I will definitely stay here again when I return to San Francisco and would recommend anyone consider this property when in the area.
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Sep 09, 2024
Location Location Location
This will be my go-to San Francisco hotel moving forward. If you are renting a car, plenty of parking. If you want to ride the cable cars, they are right there. Close to a ton of restaurants, bars and so on. The hotel itself is very clean and spacious. If you can, get a high view with the Pier view. The sunsets from the top floors are top notch.