San Francisco Marriott Union Square

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2245 reviews

• 

  Second time as good as the first!

  This was our second stay at this hotel. Like the first (which was during a strike), we had a very nice experience! The entire property was spotless! The public spaces were nice (a little sterile...just needs a little something to warm it up. Maybe it's too many hard surfaces?) The staff were top notch across the board...doorman, front desk, maid service, food/beverage services, etc. We requested to use one of our suite upgrade certificates and that was honored. Wound up in a Junior Suite, which was very nice. Great views and again, spotless. Breakfast was a decent buffet. The staff and manager there are extremely warm and friendly. I believe she is the Manager (we remembered her from last year) is just exceptionally warm, engaging, and welcoming. All in all, we had another great experience and would return.

  Dec 20, 2025
• 

  Good breakfast and large room

  I stayed for two nights for work in July. Breakfast was very good. I got a large room with a specious bathroom but the hotel didn't have upgraded rooms for me as an Ambassador Elite member available during my stay dates. I've stayed at this hotel several times for work and I'd consider staying again.

  Nov 14, 2025
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  It's a Marriott # Splendid

  Quick response rate, friendly and supportive member of staff, check-in and check-out procedure did go smoothly, breakfast and hotel grounds, facilities clean and tidy. Only issue was, that they close their lounge from Friday to Saturday, which totally ruins the moment and reason to be getting into a Marriott in the first place.

  Oct 05, 2025
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  Great hotel

  The Marriott Union Square was lovely. Rooms, concierge level, gym and public spaces have been tastefully updated. The concierge area has a full course breakfast including delicious coffee. The front desk staff were helpful and kind. Would definitely return.

  Aug 20, 2025
• 

  Convenient Location, walkable to many places.

  We stayed at this hotel during the July 4th holiday. We asked if this hotel could see the fireworks, but was told that it was too far. I wonder if the higher floors would be able to view fireworks? However, you could easily walk down to the Ferry Building (15-18 min walk). With that in mind, keep in mind that this is San Francisco where firework sightings are usually blocked by our friend, Karl the Fog. Location: The location of this hotel is great. We walked everywhere (Ferry Building, Chinatown). The homelessness situation was not too bad. There were a few individuals who ranting on the streets, but the kids were ok with it. Close to the new Nintendo Store. The kids had a blast playing video games there. Don’t venture too far west - else you will hit the Tenderloin/Nob Hill border, which is not advisable if you are with kids. We only stayed here for 2 nights. We also picked this location due to the proximity to Hertz rental car. When we were ready to check out, we headed to Hertz, picked up the car, loaded our bags and drove off to explore the rest of the Bay Area. Restaurants: Some of the nearby restaurants that we went to, that were enjoyable: - Lapisara Eatery (Brunch: Super cute for the kids, great food. But a little expensive). - The Public Izakaya (Japanese: Go during Happy Hour! The Salmon Sashimi was delicious, for a fraction of the price) - E&O: I actually booked the hotel due to the proximity to E&O, one of my fave restaurants/happy hours in SF when I lived there, but they were closed for the holiday) - Liholiho Yacht Club (another place that we were planning to go to, but they were also closed during the July 4th holiday) - b.patisserie: New location in Union Square courtyard! The best Kouign Amands in SF (if not the US!) - Plethora of Chinatown restaurants, but we went to: iCafe Bakery on Waverly for a snack. Their Pineapple buns were delicious and the Hong Kong Milk Tea was strong and creamy. They also had Zhongxi (aka Chinese Tamales) that looked delicious. They also make the best moon cakes!! Room: The room was cozy, but we expected that from hotels in the city. The beds were as expected for a Marriott. You don’t stay here because of the size of the rooms. You stay here because of the location.

  Aug 17, 2025