Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1913 reviews
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Apr 08, 2025The no service Marriott
Have stayed here numerous times and love being in North Beach neighborhood. Rooms are nice and breakfast for elite members is pretty good. But the hotel has decided to dispense with service members..no bell staff or conceige ( at a hotel that gets lots of families) . There are numerous signs saying no conceige services provided.And after staying at Marriotts for over 50 yrs I have never seen full service property say it will not check luggage. Finally the 35$ is a rip off , especially if you get free breakfast and wifi .
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Mar 28, 2025
Friendly Front Desk, But Service Shortfalls and Fees Leave a Sour Note
Check-in was great—quick, smooth, and the front desk agent was friendly and knowledgeable. It gave me high hopes for the stay. Unfortunately, things started going downhill from there. The hotel itself feels tired and in need of an update. My king bed had two flat sheets instead of a fitted one, which meant the sheets slipped and bunched up all night. For a brand like Marriott, that is a basic detail that should not be overlooked. The real letdown came at checkout. I asked for a luggage cart and was told, “We do not have anyone to bring one, you will have to get it yourself.” I have worked in hotel management for over 15 years—many of those at Marriott and Hilton properties—and I found that response unacceptable. If there is no bell staff available, a front desk agent should step in and assist. Hospitality means helping the guest, not passing off responsibility. That mindset was clearly lacking. Then there is the $30 destination fee. Yes, it includes a food and beverage credit, but let us be honest—you are going to spend more than $30 at the on-site food outlet anyway. So you are not really saving anything. It is a forced expense disguised as a perk, and it feels more like a revenue tactic than a value-add for the guest. In short, this hotel has potential, but it is missing the mark on the details that make a stay truly feel like Marriott quality. A few fixes in service attitude and transparency around fees would go a long way.
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Mar 25, 2025DO NOT STAY - So Many Better Options
As a loyal Marriott guest who travels frequently, this was unfortunately one of the worst Marriott properties I’ve ever stayed at. I had a four-night reservation and checked out after just one night—that’s how uncomfortable the experience was. The hotel is outdated and in serious need of a renovation. The beds were hard as a rock, and the AC barely worked, making it difficult to get a good night’s sleep. The front desk staff was cold and uninviting, and I had a disappointing experience with the bar staff while simply trying to order ice cream. Even worse, I called the manager with a safety concern and received no real support. The area directly across from the hotel has a strong homeless presence and a constant smell of urine, which made me feel unsafe and uncomfortable. As I was leaving, I struck up a conversation with another guest who echoed my feelings—he mentioned he’d stayed at hundreds of Marriott properties for work and agreed this was one of the worst. The only redeeming quality was the gym, which was decent. But overall, this location is far below Marriott standards and I cannot recommend it.
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Mar 17, 2025Surprisingly nice
Nice spacious lobby/restaurant, good fitness, large clean rooms, helpful front staff, good location , it is near fisherman’s woofed, lots of restaurants, nearby, and the famous San Francisco tram stops just a few steps almost from the hotel. Only minus is the internet does not work very well.
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Mar 08, 2025
Nice stay. Good location.Two very annoying things that made it lose stars
I wrote a long review but it didn’t save. In short, $30 amenity fee very annoying but at least can use it to get dinner but who wants to eat at the hotel when in San Francisco a food mecca. Very annoying and can’t get out of paying. At the restaurant breakfast, the waiter was extremely rude by circling and pointing out the tip box and the suggested tip FOR A BUFFET. 25% suggested are you insane? I am a good tipper but for him to do this the first day and again the second day made me angry. You don’t know me. Why are you assuming that I don’t know that I’m supposed to tip. The service was fine but REALLY circling and pointing it out while handing the bill to me? TACKY. I gave 10% but almost didn’t even do that because I was so annoyed. Do better.