Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15521 reviews

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  Do not recommend this resort

  We just returned from Royalton Splash Punta Cana (Feb 3–10). I was hesitant about booking because I read many negative reviews. There were also some positive ones that gave me hope, so I went in with an open mind and realistic expectations. At check-in, our room wasn’t ready at the scheduled time. However, it was ready in under an hour, which we didn’t find to be a big deal. We went to the buffet while we waited, and unfortunately, that first impression set the tone for the food experience. The selection was disappointing, much of the food was not warm, and the options were nearly identical at every meal. It often seemed like food from one service was put away and then brought back out for the next. The rooms are in need of upgrades, but honestly, that was the least of our concerns. We also felt like we constantly had to beg for bottled water. The resort did not provide enough in the room to last for drinking and brushing teeth, which was frustrating and inconvenient. The highlight of the trip was the waterpark. Our kids absolutely loved it, and it was by far the best part of the resort for families. Unfortunately, we observed several concerning hygiene practices throughout the resort. On multiple occasions at different food stations, we saw employees use the same utensils for raw meat and then use those utensils to handle cooked meat being served to guests. At the buffet, an employee flipped over my son’s used water glass to reuse it for the next guests. We also witnessed staff leaving the washroom without washing their hands. At the omelette bar, the cook used the same spoon to break up raw eggs and then placed that spoon into the topping containers. This was concerning, as it did not appear the topping bowls were emptied or replaced regularly, raising questions about cross-contamination. The à la carte restaurants were also disappointing. The food lacked flavor, and again, temperatures were never warm enough. Booking reservations through the app was frustrating, as it never worked. Room service was also very poor — the food quality was terrible and not something we could enjoy. One bright spot was the concierge in our building, Luis, who was fantastic. He added me on WhatsApp, and I could message him anytime for assistance. He truly did his best to help with anything we needed and was one of the few standout positives. The Royalton app includes a messaging system that claims responses within five minutes. This was not our experience. In one case, we received a response two days later — unfortunately, during a time when our family was very ill with vomiting and diarrhea and needed assistance. The day after I was so sick, all I wanted were crackers and a banana, and shockingly, the entire resort did not have a single banana available. We took every precaution to avoid getting sick — our kids took Dukoral, and we were diligent about handwashing and using sanitizer — yet we still became ill. Other guests were asking us if we had been sick yet, and it was common to overhear conversations about who was sick in different groups, which was very concerning. Overall, the waterpark and Luis’s excellent service were positives, but the food quality, hygiene concerns, lack of basic accommodations when ill, insufficient water supply, and unreliable service made this a very disappointing experience for our family. I would not recommend this resort to anyone.

  Feb 12, 2026
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  Experience so far is… I wouldn’t come back

  Been here less than 24 hours and I’m not impressed I’ve been to far better resorts for the expense The water is like warm at best in the shower. The rooms smell damp and are very tired The food in the buffer restaurant was cold at dinner and breakfast wasn’t much better the food is mediocre if it was hot Excursions are extortionate and while we haven’t explored much it sounds like anything decent is in the hotel next door which is a fair walk or u can wait for the carts to take u The app is a waste of time so I wouldn’t even bother to download and the tv signal is so poor you’ll be lucky to find a channel that you can watch For the size of the resort there is barely any sunbeds and all taken by 7.15am Where people have done the typical towel drop and gone . Plus side all the staff have been polite and helpful. I’ve been to the Royalton in St Lucia and it leaps above this place

  Feb 12, 2026
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  Don't come

  Arrived our room smells of damp the bed is broken and the toilet doesn't work . Brown water out of the tap and this is all we need after travelling from the uk

  Feb 11, 2026
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  very good stay

  The Staff was really kind and helpful. Food very good and various options. The music during eat was really pleasant to hear. In conclusion all stay was really pleasant for us.

  Feb 11, 2026
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  Not going back

  We stayed here last year and decided to come again this year. It really has gone downhill. The water main broke and had no water for three days but only found out after going to the lobby to find out what was happening. They had NO communication about this at all. When we first called the desk about no water they sent a maintenance person that obviously couldn't do anything. Why not put it on the TV screen or send notes out or announce it at the bars and pools?? Also if you are on the Splash side and want to pay extra for the other restaurants like Jade ...don't waste your money. The restaurants that are included are just as good if not better. The app is terrible to navigate for booking reservations and is very glitchy. Our son in law was patient and diligent enough to get dinners booked but honestly we would have given up and gone to the buffet. We won't be returning

  Feb 11, 2026