Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14749 reviews
-
Mar 28, 2025wedding experience
I loved the wedding; it was absolutely beautiful. The coordinator, Mairelyn, was amazing—very professional and attentive to every detail. It's clear the wedding department is very well-organized; they do an outstanding job. If you asked me whether I'd get married there again, my answer would be yes, without hesitation
-
Mar 28, 2025Do yourself the favor and don’t come here, go to the Punta Cana instead.
Don’t come here, it’s terrible service and you are treated like a you are an inconvenience. Stay at the punta Cana better. The staff is rude and dismissive, if you are a person of color. The rooms are blah, it’s basic and plain. The only good thing is the food.
-
Mar 25, 2025Good value for my money
7 Days,in the basic or luxury room (building 22- room 305) $1668 USD, Black Friday special purchase, no cancellation, all paid up front, (NOT Diamond) . Excellent deal for Spring Break week. So, my complaints have to be tempered with, " you get what you pay for. " The deal was clearly a great one, so I should just shut up, but you may want some tips, so here is my 2 cents worth, which is clearly all I can afford, lol. First, no room complaints, nice balcony, enough storage, but basic. Good balcony, with 2 chairs and a tiny non table. One issue is that at the rooms near the lobby, you are 1 Km, from room to beach and although there is a tram, it sometimes takes a while. Also, it is not entirely convenient, as it is often full. Moreover., every morning necessitated an early rise of 7 PM. To get to the beach and save a chair. The tram/ train did not run at that hour. Be prepared for a kilometre walk to the beach and a kilometre walk back from the beach., in order to get breakfast. Get to the buffet early, for omelettes, and I thought there were plenty of pretty good eats. When you're at the beach, the only place to eat is one tiny little hamburger cart, and the lineup is horrendous, like stupid bad. Lunch will be that, EVERY dang DAY, unless you want to go back, 1 km, to the Splash Resort ( we are well behind the pretty resort that is ON the beach. ) buffet. I often felt like a third class citizen as you could not avail of the pretty resort's special restaurants. In fact, the Splash had 2 restaurants of it's own, also not easily accessible. Unless you had a reservation, which were scarier than hen's teeth. I did not use the watermark, but it was, from outward inspection, really well-equipped The beach is lovely, and the bar makes excellent drinks as it is staffed well. Be smart and tip well, and you'll get faster service. There was also a young mermaid that went about the beach getting drinks for patrons, which was lovely. Tip her well and you will do well. I thought the staff was good, it is very CLEAN, because the staff is always cleaning, the grounds are also pretty good. Overall, at my price, good value for $, just too bad it was always buffet as restaurants were not available. I am not here to give a recommendation or condemnation. I just give you the facts as I experienced them..
-
Mar 24, 2025Mixed feelings
The property boasts a beautiful location and grounds. Staff were generally friendly, though service consistency varied. Guest rooms were clean but modestly appointed. Our primary concern involved the restaurant reservation app; access appeared limited to Diamond Club members, significantly restricting dining options for non-members despite the hotel's advertised restaurant selection. While the buffet offered excellent food, the limited availability of other restaurants did not meet expectations.
-
Mar 23, 2025A lot has changed in 2 years
My husband and I went to Royalton splash 2 years ago. When we went food was amazing and everything was great so when our group of 10 was looking to go on a vacation we recommended we go here since we loved it. Things certainly have changed. The steak house which was once excellent was sub par. Menu had changed and not as good as it used to be. Our butler didn’t really cater to what we wanted to do for dinner yet made his own reservations at places for us at whatever time we could get in. Understood since we were a party of 10. Under the sea was horrible with char broiled (not even edible) lobster when asked to the server what it actually was we were told “lobster but I wouldn’t eat it” we walked out. Our trio ended with 4 of the 10 having what we think is food poisoning because it started the night of the sea food place. Buffets are nothing to be excited about. The swim up bars take forever to get drinks and the bartenders are not in a hurry at all nor friendly. We paid for diamond club but never got our resort credit of $600 which was a good way to lure us in until we heard from others that’s it’s just a coupon book but you have to sit through a presentation to receive. 2 years ago I had given this place a 4 plus rating. Not this time at all. Very disappointed and embarrassed that I recommended this to our group. For what we paid we could have gotten a better hotel experience. The hotel itself is beautiful but the swim up bars take forever closest to the beach had vomit in it on more than 1 occasion. The hibatchi place was probably the best food we had the entire time. I feel the quality or food and overall experience has declined drastically since we were there last.