Your All-In Luxury® vacation starts in Mexico’s Caribbean paradise. Cancun is one of the world’s most popular tourist destinations because of its great fashion and shopping, ecological tours for the more adventurous, fabulous bars and restaurants, world class golf and so much more. Royalton Riviera Cancun is located just a 15 minute drive from the Cancun International Airport.
A warm reception and chilled cocktail set the tone for an extravagant vacation. After a day of indulging in our extensive and unlimited reservation-free dining and drink services and partaking of our activities, sports, and entertainment program, guests
will appreciate the comfort of our modern and spacious rooms. Our modern facilities, warm staff, and exhilarating locale rich with culture and world-class cuisine are the backdrop for an unforgettable All-In Luxury® escape.
Location
Riviera MayaProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
21263 reviews
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Jan 19, 2025Big Resort Terrible Service
The service was terrible. This was our 5th stay at all inclusive resort in the Mayan Riviera (Mexico) always at a different resort. This resort is BIG! While getting to and from your room via the hallways it feels like miles long. There are elevators, escalators and ramps but tons of walking required. There are lots of pool and restaurant options. The food was excellent! All that is great however the staff, especially bartenders were not friendly, they seemed understaffed and couldn’t keep up with the line ups, no eye contact, no smile and no effort to engage. The main floor lobby has beautiful views to take in the sunrise. This is the first resort I’ve experienced where you can also see the sunset.
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Jan 18, 2025Concierge service
The concierge was amazing and Alexis handled every aspect of our dilemma and solved it so very well. He helped us so greatly and was so fast to solve our dilemma. The hotel is good too. The food was amazing and the buffet was very nice and a lot of different options for food
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Jan 18, 2025
Wonderful
What an amazing experience. The hotel was immaculate. The staff from the off were superb. Unable to fault any meal we had. My personal favourite was the steakhouse. The guys working behind the diamond class beach bar were brilliant. The drinks were excellent quality. The beaches and grounds were beautiful and well kept. The pool and room butlers were great! Everything we asked for was always there on time. The only draw back is the location. Taxis are expensive if you want to leave the complex.
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Jan 18, 2025
Salon-Up do!
Sarai at the salon was wonderful. Did both my hair and my daughters for my other daughter’s wedding. She listened, looked at the picture I brought and executed it perfectly! She was friendly and personable. Would go back! #devonandmarck2025 🤍🤍🤍🤍
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Jan 18, 2025Poor quality resort
Pros: beach is beautiful, restaurants are amazing (if you can get a reservation), rooms are mostly good. Cons: buffet food is not great, we ordered room service breakfast one day and it took nearly 3 hours and was cold, lots of construction (noisy), nearly every chair at the pool or beach is ‘reserved’ by 9am but most sit empty for most of the day or all day. We got the room with balcony jacuzzi but it is not well maintained at all - water comes out orange for the first minute or so, tub is dirty, jets are extremely filthy, don’t waste your money on these rooms. The hotel also has a sewer smell in most areas. Also, it may just be this area of Mexico, but most staff expected tips for everything and you were treated poorly if you didn’t tip. Also found the spa to be ridiculously overpriced - a couples massage was $450 usd / $650 cad Overall: would not recommend