Resort Details
- RestaurantsTreat your taste buds to a flavor sensation as you feast on eclectic cuisines from around the world at our 9 restaurants, 8 a la carte restaurants and 1 buffet included.
Agave | Mexican Cuisine
This restaurant provides the authentic culinary experience of Mexico. Enjoy the fusion of Mesoamerican cooking that combines old-world Spanish recipes with a mix of European cuisine. Regional selections like Oaxaca cheese and Mexican herb oil are feature ingredients of favorite dishes. This restaurant offers gluten-free selections.
Dinner
Dress code: Evening Casual
Armadillo | Tex-Mex Cuisine
Your authentic Tex-Mex experience awaits! Set by the pools of Diamond Club, this open air fusion restaurant provides the perfect setting to enjoy authentic favourites like sizzling fajitas or fresh grilled seafood and delectable hickory smoked meats.
Lunch: For Diamond Club guests only
Dinner
Dress code: Evening Casual
Caribbean Grill | Caribbean Cuisine
This restaurant serves up authentic Caribbean-style dishes just steps from the sand with a panoramic view of the ocean. Menu includes nachos, grilled chicken and refreshing sorbets. It also features a special kids section for family-friendly daytime snacking without having to leave the beach.
Lunch, Dinner
Dress code: Evening Casual
Gourmet Marche | International Buffet
Discover the freshest local ingredients and enjoy a wide selection of local and international flavors served at the stations of this buffet restaurant, also offering fresh fruit juices, a special kids buffet area and healthy options.
Breakfast, Lunch, Dinner
Dress code: Evening Casual
Hunter Steakhouse | Authentic Steakhouse
This unique restaurant offers guests a grand steakhouse experience. Watch chefs in the open kitchen as they perfectly prepare your steak. Also, our onsite sommelier can suggest a pairing from our magnificent Cava Wine Cellar*, a feature of this stylish a la carte restaurant. Cava Wine Cellar Dinner is available for celebrations or private dinners ($).
Dinner
Dress code: Evening Casual
Taj | Indian Cuisine
Taj features modern and refined Indian cuisine with a varied selection of meat, seafood, and vegetarian dishes in an upscale and relaxed setting. From classic items like Butter Chicken and Vegetable Biryani to sophisticated renditions of new Indian dishes, there’s a world of aromatic flavors to satisfy your taste buds.
Dinner
Zen | Japanese Cuisine
Impressive design sets the mood for an authentic teppaenyaki experience. Also, explore the best of Japanese cuisine and fresh sushi at this a la carte dining experience.
Dinner
Dress code: Evening Casual
C/X Culinary Experience ($) | Chef’s Table
Pleasing to both the eye and palette, a vibrant menu is sure to create a memorable adults only (aged 15+) dining experience as your personal chef takes you through seven courses with musical selections to accompany each dish.
Dinner
Dress Code: Evening Elegant
- Various Bars/LoungesOur guests are never too far from refreshments. From the lobby to the beach and the swim-up pool bar to the martini bar, we’ve got a wide selection of specialty cocktails, international and local brand liquors, beers, and house wines.
There are 12 Bars
-SCORE Sports Bar and Lounge
-Lobby Bar
-Martini Mix
-Tides Beach Bar
-Diamond Club™ Lounge
-Diamond Club™ Beach Bar
-Sands Beach Bar
-Nautica Beach Bar
-XS Disco Bar
-Dips Swim-up Bar
-Chill Swim-up Bar
-Encore Swim-Bar
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- Laundry/Valet service†
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
- Wireless internet connection in public areas
- Please contact hotel at weddingplanner@royaltonresorts.com for assistance and details of services offered.
† Fees may apply
- Children's program
ClubHouse Kids Club - Supervised kids club for ages 4-12 years.
Hangout Teen Club - ages 13-17.
- Extensive health club
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 8 pools in this resort.
- Spa †
- Tennis court
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
87 reviews
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Dec 27, 2025Choose alternate options! This is the worst in Cancun
I was very disappointed with my stay at the Royalton Riviera Cancun. The beach was in terrible condition — full of mud and seaweed — and definitely not the beautiful, swimmable beach we were expecting. The main pool was uncomfortably cold, and even the hot tub wasn’t actually hot, which made it hard to enjoy the resort amenities. Another major issue was mosquitos. It doesn’t seem like the property treats for them at all, because they were everywhere, making it difficult to sit outside, relax, or enjoy the evenings. On top of that, the service was extremely slow. Any time we needed something fixed in the room, it took between 3–5 hours for someone to show up. Overall, this was a really bad hotel experience for us, and I wouldn’t recommend staying here.
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Dec 27, 2025Expected more from the hotel
Lots of staff but not everyone very efficient at doing their job! Very long wait to check in, and rooms not allocated before arrival so it was very slow after a long journey. Gym is 10/10, Edgar in particular held an excellent indoor cycling class!
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Dec 26, 2025
The Royalton is not as great as it used to be.
The diamond club concierge is not great. We initially had an excellent concierge named Gabi. She was reassigned after 2 days and then the service went down hill. We travelled with three families and the diamond club concierges were unable to figure out our dinner reservations or made mistakes about 80% of the time. It would be a huge benefit to have Gabi deal with customers as she is an experienced professional and is able to make guests feel comfortable and confident that their needs will be met. Juve in the lobby lounge was awesome! He is an excellent bartender and is able to create the most unique and delicious drinks. He is a real asset to Royalton. We have been to this hotel multiple times and the food quality has definitely declined. Pedro at Armadillo and Mani at the Italian restaurant provided outstanding service. The water for showering was generally lukewarm. During our 12 day stay, we had hot water on one day. Hopefully the Royalton will return back to being a five star experience once the new management figures things out.
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Dec 26, 2025Overall satisfactory
Good overall very crowded and hard to get reservations at restos even though we were diamond club Diamond club isn’t what it used to be
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Dec 25, 2025
Do not recommend
We just concluded our stay at the Royalton Riviera Cancun. The facility is somewhat clean and there is ample staff however it is poorly managed. Upon arrival our check in process was anything short of smooth. We paid for a beach front suite and were given a smaller pool view room. When we complained they tried to dispute our reservation room type and said they were interchangeable. Then they promised to move us 3 days later and that they would make it up to us but then they went radio silent. To be clear we were simply trying to get the more expensive room we paid for and received nothing but a downgrade for the same price. Then we attempted to use the jacuzzi bath tub in the room. Once filled we were unable to empty it. We asked our “butler” for help and 12 hours later when it started to leak from the base onto the floor it was emptied. We did not try to use it there after. The lines for everything are an issue. To get a snack at the pool or an omelet expect to wait 30-35 minutes at a minimum at any time of day. Also restaurant reservations are near impossible to secure and the app is useless (we even attempted to email in advance to no avail). Even when we tried 2-4 days in advance to book the app is either not functioning or no reservations to be found. Same for classes you cannot book anything in advance and they don’t follow their app times/ description. Most importantly all of the pools are frigid and the stretch of beach at the property is not inviting there are insane amounts of seaweed and the color is beige/ green. Also they do not spray anything for mosquitos and outdoor dining is miserable. Everyone in my family is coming back with swollen legs and my daughter’s face too from all the bites. I would not recommend this property to anyone.
- AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $79.20 Mexican pesos per room, per night.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.