Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17742 reviews

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  Fun Family Trip

  The food was just ok and the food service outside the restaurants was very slow & disorganized. It was very hard to find someone to take a food order at the pool/beach/bar and then the food took an hour or more. We also had numerous issues with ordering something only to find they were out of it (daily occurrence, could be due to issues with importing). The staff were lovely, the resort was nice but could stand to be updated. There were people on the resort that were pretty pushy about services (spa, excursions, photos, etc.). I understand they are asked to upsell but it was frustrating to say no to multiple people throughout the day. We did the Diamond Club & having the lounge, private pool/beach, & butler was worth the additional cost.

  Mar 28, 2026
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  Great vacation

  We asked for 2 queen beds as we traveled with our children. We got a room with 1 king. So our kids slept on a rollaway bed and sofa couch, which weren't very comfortable and made the room very cramped. Other than that, our stay was lovely. It was very expensive for a 1 week vacation. The hotel was very clean, staff were great and friendly and felt very safe. Food was delicious and many choice.

  Mar 28, 2026
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  Don’t go .. you’ll get more for your money elsewhere. This Royalton hotel not good, lots of complaints from people

  Go somewhere else. Diamond club with a butler … room overlooked a service road. Butler only booked restaurant reservations. Entertainment rubbish. At most 2-3 star hotel. Staff miserable, only happy when getting large tips. had to keep requesting water/drinks be replenished in fridge … took 5 days to get coffee pods. stayed in nicer premier inns!

  Mar 28, 2026
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  Staying at the Royalton Punta Cana

  Unfortunately, my experience at Royalton Punta Cana was very disappointing. One of the biggest issues was how difficult it was to get a dinner reservation. For a resort of this level, guests should not have to struggle just to enjoy the restaurants during their stay. The room itself also had several maintenance problems. The shower door leaked badly, causing a large puddle of water on the floor after every shower. It became very slippery and honestly made me afraid of falling the entire time. The ceiling fan also made a strange noise and felt like it might come loose, which was uncomfortable and concerning. I will say that the staff was kind and polite, but unfortunately, none of my concerns were actually resolved. I even tipped, hoping that would help move things along, but nothing was ever properly taken care of. To make matters worse, one of the maintenance/help staff made me feel very uncomfortable. His behavior came across as inappropriate and unprofessional, and I did not feel at ease having him in my room. Overall, this was not a good experience, and I left feeling more stressed than relaxed. A vacation should feel safe, comfortable, and enjoyable — and sadly, this stay was not. I would not return or recommend this resort based on my experience.

  Mar 27, 2026
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  Royalton Punta Cana and horrendous boat trip booked with SANTA.

  We just spent a week at Royalton Punta Cana which was a mixed of thoughts from myself. I have stayed the St Lucia Royalton resort which I could not of faulted. Unfortunately felt very different for this hotel which was disappointing. To start on the positives, the staff in all areas of the hotel was so so helpful and didn’t ever expect tips, the beach was absolutely beautiful, and the staff at the buffet always were on it asking if you’d like any drinks. Now for the disappointing points, firstly the rooms are so not looked after or cleaned well, i definitely did not feel I was staying in a 5* hotel. The hotel overall just looked like it had been brought off another hotel and they just added things to it as we actually walked down to the Royalton Bávaro hotel and that hotel we wished we picked to stay at as it looked so much more up to date. We couldn’t get in ANY restaurants which was disappointing. The swimming pools were just so dirty we never actually went in one. And the biggest disappointment I had was booking a boat trip with SANTA at the hut by the swimming pool. She sold us this amazing boat trip which was actually the worst boat trip we have ever ever been on. It was extreemly expensive($720 USD) and it was horrendous. We asked to go on a private boat trip for 4 on a catamaran and we didn’t want to party we wanted to explore the island. We Got told drinks and food was included and we was going to swim with lots of fish and see wild dolphins. When we arrived I was dissapointed the second I got on the boat as it wasn’t really a catamaran I was expecting. We actually snorkelled off the beach we got on the boat which you could hardly see anything then went to a dolphin swim park to watch others swim with dolphins! We wished we paid to go there as this was only 30 mins into the trip and we were just watching others swim with dolphins. Then we eventually went to the end of this beach and stopped there for about an hour which the boat people didn’t interact with us once or even explain any of the Dominican culture we were just left to sit on our own whilst the crew were cleaning there boat. When we were on our way back to the end of the boat trip they tried to beach the boat which was so dangerous as it was so wavy. The men jumped of the boat which was so deep they couldn’t even touch and expected us to jump off with all our clothes and bags on which we said no as we had all our dry belongings with us so they evtually after about 20 minutes got us close enough (still up to our waste in water) and as me and my mother in law was jumping off the men kept pestering us for tips which they did not really deserve as hadn’t interacted with us which made us feel uncomfortable. We paid $720 for a 4 hour boat trip on a catamaran for just 4 people. We was on the boat for about 2.5 hours. Santa sold us this boat trip making out it was nothing like it actually was. The food on the boat was plain doriotos with a squeeze cheese sauce which were stale as they’d clearly been there a while. When we confronted SANTA the following day she said it wasn’t her fault and that she would try and get us a refund as that’s what we wanted which obviously we knew we’d never hear back from her. I would 1000% never reccomend anyone to book a trip with her she is full of lies and disappointment. Overall we sat on the beach the whole holiday as that’s the only place we enjoyed sitting.

  Mar 27, 2026