Property Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
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Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16718 reviews
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Jan 17, 2025Came with family and it was great. Best trip I’ve been on.
Very good gym! Amazing service and lots of equipment! Great buffet service and great food! Great people and I would reccomend the buffet and for drinks, everything is amazing! The water park is awesome and so much fun for the family. I loved this place so much
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Jan 16, 2025
Excellent and memorable
I first want to say, I was a travel agent for 25 years and have extensively travelled, across the world. I was so concerned before we left re the recent poor reviews, that I actually considered moving hotels! I am so glad I didn’t. Room I stayed in room 6119 in the swim up diamond club section, literally a few steps to the ocean, and my personal favourite bar. The diamond beach bar! The room was spacious and spotless, the bed was comfortable and the air conditioning was easy to use and not too loud! We had maid service, everyday, clean towels and face cloths, with royalton products if needed, for hair and body! The shower was large, and always hot! There was even a weighing scales in the bathroom for those conscious of gaining weight on holiday! The room included a coffee maker, hairdryer, bar ( restocked every day) with plenty of water, soft branded drinks and beer. When you arrive you will also receive, a bottle of wine, a bottle of sparkles and a personal favourite spirit on request. For example we picked out Johnny walker double black whiskey, which was delivered to our room on our 2nd day. We had nuts and m and m chocs with crisps as a welcome too. We loved the swim up room, we found we used more in the afternoon due to sun positioning as it was shaded in the morning. Two chairs, and a table on the terrace and a perfect spot! I did not see one bug, which you may expect in a tropical country. Butler I cannot praise enough our butler Antonio, he made our holiday!!! He looked after us impeccably, in terms of booking restaurants, checking we had everything we needed. He genuinely cared and made it his mission to make our precious holiday as perfect as possible. He wasn’t intrusive, his ability to provide and adapt the best service applicable to us personally and without doubt all his clients personal needs. was truly a gift. He made our holiday so special and I would like to send out a massive thank you to him, Antonio we will always remember you fondly. Jane and vanessa Staff I found all the staff helpful, happy and accommodating. With perhaps the exception of maybe one or two random encounters, which frankly did not affect us. This was just a friendly smile from me and a “hola” to be greeted with a grumpy stare. ( absolutely not the norm at this hotel. The staff are what make it stand out!!!! The manager of the hotel, walked around regularly and was most friendly and made you feel special. I bumped into him several times. I liked how he remembered me, and how I saw him treat his staff. Beach The beach is gorgeous and kept so clean by the wonderful housekeeping team. And the tractor each am They come out early every morning making sure everything looks perfect. I enjoyed seeing the interaction between them as the worked. Seemed happy in their positions. Diamond club I have to completely disagree with past reviews I think the diamond club is 100 percent worth it. To have a butler like Antonio made our holiday, we wanted for nothing. A simple message and it was done! The drinks were superior, cocktails especially, the best I’ve had! No syrupy mess here. Decent premium drinks and mixers. So I would 100 percent recommend Diamond club. Food The Buffet was my favourite, the food was varied and tasty, staff attentive. Spotless!!! I honestly do not know what past reviews are talking about. Restaurants we liked Steak Jade Dorado We didn’t enjoy the Italian as much, it was a late booking, it felt a bit rushed. I like to take my time with food. Entertainment. I’m Afraid I can’t really comment here as I didn’t take part but there certainly was lots to do if you were so inclined. Point out to the girls In the coffee bar, always friendly and a really pleasant addition to the hotel. I have to say for the price you pay I found this hotel to be extremely good and I would happily go back. One last thing I didn’t venture over to splash once so can’t comment about splash! Thank you Roualton punta Cana I would love to come back. Jane and Vanessa
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Jan 15, 2025
10 Days in Paradise 🌴🌴🌞🌞
Rooms were always clean. Food in the A La Cartes were great. Something for everyone. So many choices at the buffet. The beaches were clean with little or no seaweed. Everything was wonderful and was hard to say goodbye. Very friendly staff everywhere you go.
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Jan 14, 2025Don’t go here!
Definitely would NOT recommend going here! I have never seen so many people getting sick on vacation. 3 out of 4 of our group were sick and many more including some people even having to go to the hospital!! Our butler, Miguel was not helpful at all and spent more time with non diamond club members. He told us things that were supposed to be included but then would say they must have changed the rules. It was an effort to get our dinners booked. Things that were supposed to be included were not like the premium in room spirits. I asked multiple times and was told no they don’t do it, but it was even advertised on the TV in the room. One guest had bed bugs in their room! The beach was unbelievably rough. The adults only section was tiny and everywhere else including restaurants have kids.
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Jan 14, 2025
Amazing time!
I only have great things to say about this hotel. My family and I had a great time. I would definitely recommend it and go back again. Service was excellent! A big thanks to the amazing staff in the swim up bar, specially Robinson he was great and very polite. He definitely made the best cocktails specially the passion fruit margarita!