Property Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
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Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16626 reviews
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Nov 14, 2024Beautiful, Wholesome, Organized, Respectful
Yeah I'll be going back again and again. The food is both delicious AND healthy. I lost a few pounds while stuffing myself every second of the day. They are organized, KIND, RESPECTFUL, WISE, and the way that they coexist with animals is beautiful 😍 We went on the Ocean Dr. Fish Spa with tour guide Pedro, and it was the best excursion of them all, even though the competition was BEYOND TOUGH. 0.01 points apart. I only picked the Ocean Spa as the best because I got to take a nap on a floatee on the ocean. Guys, PLEASE PLEASE PLEASE tip well to everyone that serves you. $1, $5, $10, $20, whatever you are able to do. They treat us like family, and we want them to want to treat us that way. They do their very best and always deliver the best, and our currency can go a long way. Make them want us there, the same way that they want us to want to be there. Let's love each other. Be careful buying stuff on the excursions 🤣 Things can be expensive, but it's helping them so it's good to contribute in some way. But, I spent an extra $800 on accident (bc I'm ditzy, NO ONE scammed me, I was just having too much fun. They tell you the cost before you pay so that you can decide), so....watch out. The World Mart is the best place to go. Price are 1/3 or 1/2 what they are on the excursions lol I should've focused on tipping They are SOOOO charming. Be careful. I'm now in love with a Haitian 😍😂
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Nov 13, 2024Awesome time
This was our first trip to the Dominican and so glad we stayed here! Everyone was so friendly and always spoke with a smile. Hunters steakhouse was amazing! Would absolutely say go Diamond Club! Huge shout out to our butler Nelson. He was fabulous and within the 4 days we were there he basically became family! Also Juan, Maria and Luisa at the DC bar were great! So personal and just over all awesome! Jose with guest services also rocked! Would speak to me by name everytime I saw him even though he was only in our building the first day we arrived. The beach was well kept and clean always. Liked there was the party pool then a quieter one too. The young ladies in the DC lounge were great too!
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Nov 13, 2024
Really good as usual
Very good visit again (7th time). Great food and fantastic staff. Nelson (butler) very good and helped with all we needed. Renovations nearly complete, no real impact ro us though. Pool bar always entertaining, staff fantastic. Juan (from various restaurants) really nice and helpful. Lionel at Zen was good, as usual. Already booked or next trip. One negative, we don't ask for much / anything, please give us a rero with 1 bed when we arrive!
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Nov 13, 2024
A great place to stay!
Whilst we had a really great time at this resort there were a few ‘hiccups’. As an older couple (but not ancient) we had difficulty with the shower. There are no shelves to put toiletries on and if you can’t bend to pick things up from the floor life can get problematic! We managed to tie a carrier bag to the hand rail and cut a small hole in the bottom to get rid of water! Asked if we would be able to get a small table but not allowed. Booking the varied restaurants was interesting. Having booked reservations, turned up a bit before but still had to wait up to 30 minutes whilst the stressed (but always nice) staff tried to find tables for those who hadn’t booked. Think more communication about this would be good. Whilst having drinks brought to you around the pool is lovely sometimes we were completely ignored and getting to the bar with people jumping in before in the queue was annoying. Having said all this there is so much space around the pool with so much shade but also lots of beds in the sun - suits everyone. The pool itself was good but people had a habit of walking up from the beach and washing both feet and shoes in it!! Can’t fault the staff - all of them - so friendly and smiley and willing to make your holiday brilliant. Would go back again 😃
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Nov 11, 2024
Good vibes!
This was my second time second time staying at this resort! Gym staff and kickboxing couch David were awesome! Beach is clean and vibes team brought great vibes! Also the ladies in the coffee shop! Muchas gracias!! All in all was a positive experience!