Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17647 reviews

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  I will never stay at a Royalton Resort and I will never return to the DR!!!!!

  We stayed at this resort March 5-8, 2026. We came to attend a wedding. I rate this resort a 1 star! We were so ready to leave by day two. I DO NOT RECOMMEND THIS REORT PERIOD!!!! If you are looking for good food, accomodations and customer service, this ISN'T the place for that. Most of the staff don't speak English, so the language barrier was very challenging especially if you don't know Spanish. Our room wasn't cleaned well, the bathroom shower wasn't clean and needs to be upgraded. There is a lot of rust on the metal in the shower. There was hair on the floor that didn't below to either my husband and I because it was long brown hair and we have short black curly hair. We never received clean face towels while we were there. The top shelf alcohol is extremely watered down and the FOOD IS TERRIBLE!!! It was so bad that we only ate the chicken wings and fries at the Diamond Bar. We only ate at one of their restaurants, which was the steakhouse which was also horrible. We stayed in room 5112 swim up, and they were doing construction outside our room the entire time we were there morning, afternoon and night! They never restocked our fridge or emptied our garbage. I had to ask for them to empty the garbage and bring more towels repeatedly. They really need to make upgrades to the bathrooms and the steam room in the spa. It smelled like sewer in the spa steam room. This was my second time coming to the DR in the past two years and I will never return. The female staff aren't friendly in generally, especially if you have dark skin. We were met with an attitude by most of the female staff.

  Mar 09, 2026
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  Great service

  My experience was amazing Jeudy was great and very helpful. I loved his service great place to work.

  Mar 09, 2026
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  Is a good experience, good people. I loved the kitchen and the food.

  Sorainny is a good person. She’s really kind! 😊❤️❤️❤️.

  Mar 09, 2026
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  Holiday at the Royalton Punta Cana

  Hotel was great and we have enjoyed our stay. We loved going to Hunter’s Steakhouse for a special meal. Robert was our waiter and he was amazing.

  Mar 09, 2026
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  Not the best we've been at ......

  My family and I (teens aged 16 and 14) visited the Royalton Punta Cana during the first week of March. The trip was fine, but not great. We’ve been to the Dominican several times without any problems, but this visit was different. Let me start by saying what pretty much every recent review is mentioning: everyone is getting sick. We were a group of 14, and 10 of us ended up with gastro symptoms. After talking to other guests, it was clear that a lot of people were sick too. It seems like whatever is going around has been in the resort for weeks and isn’t improving. We arrived before check‑in, so we expected the room not to be ready. They told us to come back at 3:30 pm, but even then it wasn’t done. We didn’t get into our room until almost 5:30 pm. Check‑in was quick, but the staff didn’t bother explaining anything. The resort didn’t feel very clean to me, especially the pool bar area. The cups for drinks weren’t being washed — they were just rinsed and handed out again. Bring your own cup for sure. The washrooms also had almost no soap. With everything going around at this resort, washing your hands should’ve been a priority, but it was hard when the dispensers were basically empty. PROS: *The BEACH! Beautiful beach * Rooms were nice. Nicely decorated and enough space. * Entertainment at night. The Beatles and Rock N Roll shows were definitely our favorites. * Food Truck had great burgers and fries CONS: *Food: We’ve been to the Dominican several times and we’re definitely not picky eaters, but the buffet just wasn’t good. Hardly any variety, a lot of the food was cold, and everything was super salty. Also, getting a server’s attention took a while — not because they were busy, they just didn’t seem very interested. *A la cartes: Booking a reservation is really tough. Almost impossible at times. *Service: Some staff were rude or not very helpful. I had to call the Front Desk for extra bedding for the sofa bed, and it took at least 20 tries before someone finally picked up. When they did, they answered in Spanish and sounded annoyed. A lot of employees didn’t speak anything other than Spanish, so communication was tricky. *Beds & pillows: Beds were comfy, but the pillows were basically like sleeping on plywood. *Water: Getting bottled water was surprisingly difficult. This resort is super popular for Grad Trips — we saw at least three different groups while we were there. It didn’t bother us since our teens fit right in, but it might be something others want to know. Also, teens don’t need an adult wristband to get drinks. The pool bar especially was serving alcohol without really checking anyone. Despite the negative parts of the trip, we still made the most of it. The weather was beautiful and returned home with a great tan, even though I couldn’t help feeling a bit paranoid each day about catching the flu as I was one of the lucky ones that didn't get it. I wouldn’t recommend this resort. There are way better options out there.

  Mar 09, 2026