Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Very poor experience any management hides behind a wall
Check in process of 2.5 hours sitting at desk to check in diamond club with rude attendants and practically incompetency made the stay terrible! With further poor experiences during the stay the hotel management being rude or non existent we will never return and would recommend staying somewhere else!!!
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VERY UPSET MOM
The Resort as a whole was beautiful. The bar tenders and grounds staff were great, the buffet, if that's all you want was excellent as far as food selcetions! Excurstions was fun and very the staff was very knowlegable explaining the history of Jamaica... Jerk Hut was delish! Now the worst part-- As a guest for my son's wedding, the getting the room process from the was the worst experience EVER as a matter of fact it turned most of our vacation upside down. Room was not what we paid for, we were told to come back the next day to get what we ACTUALLY paid for still no good! Air quality was bad either you had a rickity fan or the air didn't flow at all. The island itself is hot so you want to feel some air in the elevator, lobby or halls NOT . Finally out of 8-9 restaurants we couldnt' get a resarvation at one! Then after stating we did have reservations at this particuliar one we were fortunate enough to get into the food was horrible This made my first trip to Jamaica The worst trip. Didn't get to experience the Island as a whole maybe some day one day later in life
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Not worth the money
Stunning hotel but very rude staff, we went on this once in a life time trip and we’re very disappointed by the way staff treated us. There was a young man working in the Italian who tried to embarrass me as I wanted to get a drink that was included in the all inclusive, he then shouted can’t you afford a bottle of wine infront of everyone in the restaurant. I would like to end on a better note, the staff at the main buffet were by far the nicest staff and greeted us each evening and took the time to come over for a conversation which made our holiday.
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Sherian at the martini bar
Sherian is the most friendly and personable server ever. Her recommendations for drinks was spectacular. I highly recommend a stop here every night for a pre-dinner drink or an after dinner drink this is the place to be. Cant. Wait to get back here to see Sherian.
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My experience at resort
It’s was a nice sunny morning. When for walk on beach. Next I went to coffee shop and get a nice ice coffee. In the evening I went to lobby bar where I met Bianca G. She was a nice attitude and always smiling and she never forgot my drinks. Keep on shining Bianca G. Hope to see her again soon