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Resort Details

Dining
OnSite Dining
  • Various Bars & Lounges
    - Lobby Bar  
    - Lounge Bar  
    - Poolside Bar, featuring a swim-up bar  
    - Capuccino, patisserie and ice cream parlor
  • Various Restaurants
    - Italian restaurant  
    - Japanese restaurant  
    - Krystal fusion restaurant  
    - Main Buffet restaurant  
    - Mexican restaurant  
    - Poolside Steakhouse restaurant 

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4325 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Excellent Facilities, Solid service

    I had a great vacation, the service was great and the staff were super friendly and helpful. The only reason it lost a star was the "Japanese" restaurant. Do yourself a favor and skip that. It was an hour wait for the table, another hour for food to arrive, and it was the first time in my life I've had to send a plate back, it was awful - unlike any other facet of the resort. Everything was fantastic, just avoid this one spot.

    Mar 23, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Kids have run of the house

    Literally getting home today, I can agree with other travellers that the grounds are maintained beautifully, the beach and ocean are amazing. Food was fantastic , enjoyed buffet, Italian Mexican , because of the fist coem fist serve (no reservations available) couldn't get into French. We had amazing servers in the buffet Annaliese and Magdiel, treated us like family. Our room was awful, we had cockroaches and mold, sinks plugged, it smelled really bad, did go to front desk request a room change, even said we pay more , but because of capacity unable to. Also addressed with Sunwing rep Rebekah and she was very dismissive and just wanted to sell us tours. This was not a 5 star resort based on accomodations. I would give it 3.5/4. Will post pictures of proof. I know others may have had better rooms which is awesome, but was not our case. Kids were allowed in the adults only poolthere was no space for just adults. I understand that this was open to both family and adults, the kids have the run of the place. Good luck getting pool deck chairs, get up at 6am to try and get one. Service was hit and miss, Julio and Davila down at the beach were fantastic , closer to pool wouldn't get drinks ordered. Weather was great. Overall it was ok, I would not stay here again though or recommend if your are looking for adult only spaces

    Mar 22, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    WORST Cancun Experience Ever

    A group of 10 family members and I traveled to Riu Palace Costa Mujeres last week, and unfortunately, this was by far the WORST resort experience we've had. The day we arrived back, we all tested positive for Influenza A, and for the majority of us, it lasted a full 7 days and couldnt lift our heads off the pillows since we were so weak. The food was awful—bland, unappetizing, and nowhere near the quality we expected. The service was non-existent; drinks and coffee were watered down, and you could hardly get anyone to attend to you. One of the most frustrating aspects was that there was no way to get food or drinks at the pool or beach unless you went to one of the restaurants that opened at 12 pm, stood in line, and grabbed food for yourself. It felt like a cafeteria experience, not a vacation. By 10 am, there were no pool or beach chairs available, and their towel policy is ridiculous—only one towel per cardholder, which made things even more inconvenient. The pools were freezing cold, and it was almost impossible to enjoy them. The only redeeming factor of this hotel was the clean beach, but even that wasn’t enough to make up for the other shortcomings. I have visited Mexico 5 times before, and I’ve never been this disappointed. I will never stay at a Riu resort again.

    Mar 22, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Fantastic holiday!

    Wonderful resort! The cleanest resort I’ve been to by far. Staff friendliness and service equally good.

    Mar 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Family Spring Break!

    Overall it was a great trip and very nice resort. Catamaran to Isla Mujeres was a big hit again. Pros Beautiful water Clean and nice room Friendly Staff Nice mix of pools and beach. Water park and beach were a hit for our 12 year old. Coffee shop and cinnamon rolls were fantastic. Buffett was really good and the buffet staff were extra good! No reservations needed for dinner. Good family resort and vibe. Quiet and didn't hear anything after we went to bed. Grounds and commons were well maintained. Cons Beds were terrible, small is ok, but very uncomfortable. Not much privacy for shower and sinks. Restaurants were meh and staff seemed grumpy. Towel cards Hard to get chairs at pools

    Mar 21, 2025
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319