Riu Palace Costa Mujeres - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4862 reviews

• 

  Wonderful resort, great service, lovely rooms. bathrooms on resort, including pool bathroom were spotless.

  Had a wonderful vacation at Riu Palace, Costa Mujeres, (3rd time at this resort). Booked a private transfer back to airport, paid $35 to Sunwing rep through Nexus. Waited 2 hours, did not show up despite numerous calls! Hotel employee kindly called a cab for us and we just made our flight! Were reimbursed after a lot of conversation of the $87 US we had to pay cab at the airport. So stressful as we almost missed our flight. Would not recommend Nexus "private transfer" to airport but use bus provided in future! We were told that Nexus would not refund money we paid to rep after calling them when we got home. This was the only mishap, otherwise hotel, food, entertainment, pool, service, beach and especially hot stone massage at spa was amazing! Resort was spotless, especially the bathrooms. Lots of kids when we went so a bit noisy at breakfast. Atmosphere was wonderful.

  Mar 23, 2026
• 

  Family and Friends spring break trip.

  The food was very good. Alberto was our server in the mornings and he was excellent as was his partner. I can't remember her name. Bartenders were all super and we enjoyed the main bar with the piano music. The property was maintained so well. Beautiful grounds. All in all a very great stay. One recommendation would be a small bar down at the beach. It is a long way up to the bar and is a little slow. The servers are great, but have a lot of area to cover.

  Mar 21, 2026
• 

  Don’t waste your time

  Not the best. Pool waters were very dirty. Had to message through app to get them to clean our room multiple days. They were jackhammering tile around pools during day and was very loud. There is only 1 restroom by pools that always has a mile long line. Oh and don’t be alarmed if you’re a male and the maids come in and watch you take a leak while they are working. I took multiple pictures that I will be posting. Of course there is no nudity. It happened to us multiple times in multiple restrooms on site. The lady we dealt with at front desk most days was rude and talked to us like we were idiots. The most exciting thing about this trip was when bus showed up on last day to take us to airport.

  Mar 21, 2026
• 

  I have never been this sick in my life.......

  I normally do not write reviews like this, but my experience at **Riu Costa Mujeres** was bad enough that I feel obligated to warn other travelers to be very cautious about staying here. During my stay, I developed severe traveler’s diarrhea after eating food at the resort. This was not just a short stomach bug — I was sick for nearly three weeks afterward, and even now my stomach still hasn’t fully returned to normal. To this day, certain foods like lettuce make me feel nauseous, which started only after this trip. The only foods that did NOT seem to make me sick while I was there were items that were sealed, packaged, or bottled. Almost everything else I ate from the resort caused stomach pain and made my condition worse, which strongly suggests there were serious food safety or sanitation problems. My wife also became sick after eating at the resort and experienced vomiting, so this was not an isolated incident. What made the situation even worse was how the staff handled it. The very first night I got sick, I had an accident in the room because of the diarrhea. When housekeeping came to change the sheets, they laughed while doing it, which was extremely humiliating considering I was clearly ill. Instead of showing concern for a guest who was obviously sick from something I ate at their resort, the hotel later charged me for the soiled sheets. There was no apology, no attempt to help, and no discount or compensation, even though I spent a large portion of my vacation sick in the room. When you go to an all-inclusive resort, you expect the food to be safe. Getting traveler’s diarrhea can happen anywhere, but when nearly every unwrapped food item makes you sick, and multiple people in the same group get ill, that points to a bigger problem. It honestly felt like I was being served food that was not handled safely. This trip turned what was supposed to be a relaxing vacation into weeks of stomach problems and a very unpleasant experience. Because of what happened, I strongly recommend that anyone considering **Riu Costa Mujeres** be cautious, especially when it comes to the food. I hope management takes food safety and guest concerns more seriously in the future, because no one should leave a vacation feeling the way we did.

  Mar 21, 2026
• 

  Would give it 4 and a half

  Went mar 7-14. Bad timing. Mar break, never again. Airport a zoo, resort very busy. Have been travelling over 25 yrs, riu, iberostar, melia, we know what to expect. This resort is very isolated but in a good location. Check-in was fast. Building modern and clean. We had a king room facing courtyard in 1120 range. We liked this area as it was not far from the main restaurant building, stairs to pools and towel hut. Room was modern, but little counter space. Used tub to store bags. Typical noise from guests returning late and slamming door. You can close it without the noise. Also wheels from carts and luggage rolling by sounded like you were by a train station. To change language on tv channels hit tools on remote. You will notice language. As for food this had one of the better buffets of all the places we traveled to. Did not use any sit down. We used the large pool by pepes food. Close to bar and washroom. One small washroom area for 1000 guests. Why? One swimup bar jammed with people. Smelled like pee at end of day. Pepes grill was good at lunch with bar around the corner. No icecream anywhere but at main buffet. Landscaping is very nice, lots of space on beach. We had a few days of sargassum in the water. Beach raked everyday. Last few days it improved. As for water clarity, very poor. It was a good week of weather and food.

  Mar 21, 2026