Property Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4116 reviews
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Dec 20, 2024Vacation
Very nice experience in a Riu was by far the cleanest hotel i've been constantly cleaning and very well maintained. Would have appreciated a sport bar in that hotel rather than going next door. The food amazing and the rooms! Would have appreciated a party on our site but wasn't the week.
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Dec 20, 2024
Solid Stay, the Staff were amazing and the food was good
same as the title, things were great and the staff were the highlight. the place was extremely clean and was actively cleaned before, during and after the day
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Dec 19, 2024
Excellent resort
This was our second time at the Hotel RIU, and it was great once again. Food was delicious, service was outstanding, and the entire resort was spotless.
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Dec 19, 2024Winter Getaway to Cancun
The good: - Good common areas, pool, and lovely beach. The weather in December tends to be a little bit cooler than in other months, so expect breeze days, and rougher waters - Spacious, clean and comfortable room - Comfortable bedding and mattress - Good entertainment every night - Good pool bars - Overall good service, everyone is really nice and helpful. The bad: - Unfortunately, and for that price point, I would have expected better food at least in the buffet - As per the themed restaurants, the Italian one was a disaster, worst pasta I have ever had...The only decent one was the Mexican one, it had limited options but it was edible - The buffet for breakfast was ok, but for lunch and dinner not so much. - Pepes bar (pool bar) had better food If food is an important part of your vacation, then this is not the place for you. IF you are OK with OK food, then for the price point and the other amenities, this will work.
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Dec 19, 2024
Fab hotel with great service and staff
A wonderful hotel located around an hour from central Cancun. The hotel boasts several pools and two of them have swim up bars. If you stay at this hotel you also have access to the facilities in the hotel next door which has water slides and a RIU party once a week. We went to the neon and white parties during our stay and they really put on great effort for you to enjoy yourself. The hotel also has a great selection of restaurants including the buffet restaurant which offers a huge variety of lovely food to suit everyone plus an Italian, Japanese, steak and mexican restaurants. It's an all inclusive resort and your in room bar is stocked daily. All of the hotel team are very friendly and work very hard to ensure you have a lovely holiday. We were lucky enough to have a small pool with our room which overlooked the sea and was so nice to spend relaxing in. If you want to be next to the action in Cancun this hotel is probably not for you but if you want relaxing vibes then I highly recommend.