Resort Details
- Various Bars & Lounges- Lobby Bar
- Lounge Bar
- Poolside Bar, featuring a swim-up bar
- Capuccino, patisserie and ice cream parlor - Various Restaurants- Italian restaurant
- Japanese restaurant
- Krystal fusion restaurant
- Main Buffet restaurant
- Mexican restaurant
- Poolside Steakhouse restaurant
- 24-hour front desk
- 24-hour security
- Barber shop†
- Beauty shop/salon†
- Bell staff/porter
- Car Rental Services†
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- 24-hour front desk
- 24-hour security
- Barber shop†
- Beauty shop/salon†
- Bell staff/porter
- Car Rental Services†
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Gift/News stand†
- Ice machine
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service, Offsite†
- Parking
- Restaurant
- Tour/sightseeing desk†
- Umbrellas
- Wireless internet connection in public areas
† Fees may apply
- Children's program, onsite
- Fitness center on-site
- Pool
- Solarium
- Spa †
- VolleyballBeach volleyball.
- Water activities
- Golf †-This hotel has negotiated a special agreement with Riviera Cancun and Hard Rock Golf Club Riviera Maya golf courses to provide preferential conditions and additional value to our guests.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4788 reviews
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Dec 21, 2025Wonderful Famiiy Vacation
We are on day 9 of our 10 day vacation and this resort is amazing! Don’t believe any of the negative reviews. Come with an open mind and relax and enjoy. The service is top notch and all the employees work so hard and always have a smile on their face and this is with minimal tips. Great food, service, very clean facilities and the beach, pools and water parks are great. They hustle here so please bring $1’s and tip when you can. They don’t expect it but are so happy when you do. I have worked in the hotel industry for 20+ years selling mid to luxury tier properties so am definitely more picky and I have been really amazed at the cleanliness and level of service. Thank you to the incredible team here for making our family vacation a memorable one.
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Dec 20, 2025Horrible resort
This is probably the worst family all inclusive I’ve been to. You guys can go to better ones with a better experience. The buffet a restaurants was very mediocre - not 5 class. The rooms were also not that nice. If you try to call room service they take forever to answer and they only have sandwiches and nachos on the menu. Do not stay here. Go somewhere else with better food and amenities .
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Dec 13, 2025
Great experience
Our experience at this resort was great. The ride from the airport is an interesting slice of "real" Cancun, but the resort itself is first rate. It's clean, the food 1s great and the beach is one of the best in the area. The facility is a little sterile, but luxurious and spacious. The staff is friendly and professional. We'd go again tomorrow!
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Dec 10, 2025
Nice art class
Really nice art class! Fredy of RIU art so much fun beside the pool and with nice beach view! We will come back for it! Love it
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Dec 08, 2025
Quiet Honeymoon Visit
We had a great visit for our Honeymoon at the Riu Palace Costa Mujeres. We came in November, so the hotel was busy, but not packed. All of the restaurants and food options were so tasty, and I don't think we found anything that we really didn't like. We booked a snorkel tour through the hotel, and were very happy with the boat operator and the care they gave those on the boat. Just like any hotel with many guests, we had some noisy neighbors who fought a lot. The hotel did its best to manage that situation, and although I'm not sure what arrangements were made, the woman ended up packing up and leaving while the man stayed in the room next door. Rooms were clean, and had a nice view of the property. Would come back to a Riu.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum 33.94 Mexican Pesos per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26