Resort Details
- Various Bars & Lounges- Lobby Bar
- Lounge Bar
- Poolside Bar, featuring a swim-up bar
- Capuccino, patisserie and ice cream parlor - Various Restaurants- Italian restaurant
- Japanese restaurant
- Krystal fusion restaurant
- Main Buffet restaurant
- Mexican restaurant
- Poolside Steakhouse restaurant
- 24-hour front desk
- 24-hour security
- Barber shop†
- Beauty shop/salon†
- Bell staff/porter
- Car Rental Services†
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- 24-hour front desk
- 24-hour security
- Barber shop†
- Beauty shop/salon†
- Bell staff/porter
- Car Rental Services†
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Gift/News stand†
- Ice machine
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service, Offsite†
- Parking
- Restaurant
- Tour/sightseeing desk†
- Umbrellas
- Wireless internet connection in public areas
† Fees may apply
- Children's program, onsite
- Fitness center on-site
- Pool
- Solarium
- Spa †
- VolleyballBeach volleyball.
- Water activities
- Golf †-This hotel has negotiated a special agreement with Riviera Cancun and Hard Rock Golf Club Riviera Maya golf courses to provide preferential conditions and additional value to our guests.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4771 reviews
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Dec 04, 2025Not satisfied
We wanted to go to an adults only resort, this trip we were not traveling with kids so we visited this resort thinking it was adults only, that’s what it advertised we get there and there’s children all over the place(1) some very unruly. Because it’s not an adults only resort pools closed at 7, entertainment was at another resort we had to shuttle to another resort at there time and come back on there time they picked us up at 2:30 and if we want the shuttle back we had to leave at 6:30 where adults, WHY? The food was hit and miss. If you’re looking for an adults only resort this is not it!
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Nov 29, 2025lovely beach resort
Stayed here for 5 nights and had a great time, Staff were always friendly and attentive, big shout out to Alejandro, Abediel and m in the man buffet area at breakfast and lunch who took such good care of us Rooms were spacious, clean and comfortable. With 5 pools and a lovey large beach area to chose from there was never an issue getting a sun lounger The restaurants do get busy and with no reservations allowed it can get a bit frustrating as they are to book out early, especially the steak one, still the buffet was always a good alternative with good options The property is well maintained and has nice gardens Would definitely come back here again
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Nov 28, 2025Great hotel but Renova Spa is a low point.
We have been to several RIU hotels in the Cancun area and this is our favorite. All RIU hotels give a 10% discount as a rewards member and an extra 10% discount with a AAA card. That’s 20% off the regular price. The AAA card pays for itself with one stay. RIU runs specials periodically so book early and then keep checking to see if the rate drops. We do not use the RIU free transfer because we typically have to wait an hour or longer at airport and then the stop at several resorts. One time it took almost 3 hours to get to hotel. Just book a shuttle beforehand you’ll be glad you did it. Check in was smooth but if you arrive at the wrong time it can take awhile. They charge the room on a separate bill and the Mexican taxes on a separate charge. Download the RIU app it has all the information. Under the resort credits you can use “Costamurc” code. If you stay at Palace Costa Mujeres you can use the facility at RIU Dunumar. We went there for the water slides (very fun), kiddie pool (extensive) and nightly shows. The shows are different each night and you have options to attend two different shows each night at the two hotels. Shows Circus Show 4.5 stars Michael Jackson 3 stars Comedy Show 3 stars Mariachi 4.5 stars ABBA 3 stars There is a kids show each night at 730 PM. Cocktail lounge has a signature drink each night. They also have piano music or saxophone player each evening. Service can sometimes be slow. On the RIU app you can view the selection of alcohol. Be sure to ask for the liquor of your preference because they will use the low tier alcohol for drinks. The coffee shop serves a variety of coffee and tea drinks. The sandwiches are not good, but the desserts are excellent. They also have shakes. The buffet is very good with tons of options. The wait staff are excellent, very responsive and professional. We find that the restaurants have limited options and some are hit and miss. The wait times can be long and we ended up going to buffet most nights. There is a grill by the pool that serves hotdogs, hamburgers, ribs and nachos. They offer a romantic dinner on the beach for $240, but they only offer on limited days and slots fill up fast. There is a gift shop with swim gear, clothing, candies, medications and other essentials. Everything was very expensive so bring your own medicine, swim gear and other essentials. The beach is nice, plenty of chairs and waves are calm. It was very clean. Service can be very slow. There are several pools. There are plenty of chairs, we never had to look long for a chair. Service around the pool is very good. Main negative The staff at Renova Spa (Miriam and Fabiola) were rude and unprofessional and this negatively impacted our overall experience.
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Nov 26, 2025Terrible, very disappointed
Extremely poor food quality and almost no variety. We’ve stayed at multiple Riu resorts, and this one is an absolute embarrassment compared to the rest. The food is repetitive, bland, and nowhere near the standard Riu claims to offer. Half the staff doesn’t speak English, so even basic communication turns into pointless back-and-forth. And the worst part: the towel boy took our towels and never gave us new ones or cards. When we asked about it, his manager came over, acted aggressively, and even cursed in front of our kids. Completely unprofessional and unacceptable behavior from someone representing the resort. After this experience, we’re never coming back to any Riu again. Not worth the money, the stress, or the disappointment.
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Nov 26, 2025
Will plan on coming back!!
Excellent vacation experience all around!!... Staff was amazing and attentive, food was also good along with variations of taste.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum 33.94 Mexican Pesos per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26