Resort Details
- Various Bars & Lounges- Lobby Bar
- Lounge Bar
- Poolside Bar, featuring a swim-up bar
- Capuccino, patisserie and ice cream parlor - Various Restaurants- Italian restaurant
- Japanese restaurant
- Krystal fusion restaurant
- Main Buffet restaurant
- Mexican restaurant
- Poolside Steakhouse restaurant
- 24-hour front desk
- 24-hour security
- Barber shop†
- Beauty shop/salon†
- Bell staff/porter
- Car Rental Services†
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- 24-hour front desk
- 24-hour security
- Barber shop†
- Beauty shop/salon†
- Bell staff/porter
- Car Rental Services†
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Gift/News stand†
- Ice machine
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service, Offsite†
- Parking
- Restaurant
- Tour/sightseeing desk†
- Umbrellas
- Wireless internet connection in public areas
† Fees may apply
- Children's program, onsite
- Fitness center on-site
- Pool
- Solarium
- Spa †
- VolleyballBeach volleyball.
- Water activities
- Golf †-This hotel has negotiated a special agreement with Riviera Cancun and Hard Rock Golf Club Riviera Maya golf courses to provide preferential conditions and additional value to our guests.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4842 reviews
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Mar 04, 2026Loved every minute.
We spent 10 days at the Riu. Great resort. Clean with friendly hard working staff. Food was great so many choices at the buffet for every meal with theme nights. The pistachio desserts were my favorite. Had prime rib one night in the buffet very good. The servers at the buffet are all great sat somewhere different all the time. The FF at the pool were awesome along with burgers ribs and chicken. Pools were a nice temperature. Special shout out to the bartender at the “pink” bar. Miguel, Cruz, and Felipe. You ordered one drink and the next time they remember you. They also had a drink of the night. The piano player was awesome!! The beach was great they cleaned it every day. Teresa who kept the bathrooms at the pool clean and water free was awesome. Entertainment staff was good and very interactive. Enjoyed being able to walk to other resort.
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Mar 03, 2026Comfortable, Spotless, and Relaxing
Check-in was fast and easy. Room was large. Nice tub in living area with king bed and balcony. Bathroom had separate shower and double sinks. Stocked mini-fridge and several hard liquors in the room. Our room, 1070, was very quiet. The hotel is spotless. There are people cleaning everywhere. The restaurant staff were all nice and fulfilled any requests quickly. The non-buffet restaurants were ok, with the steakhouse being our favorite. The buffets were typically good with an amazingly wide selection. The massage at the spa was great. Get a towel and drop it on a chair by the pool early if you plan to lounge. The pools were not crowded. There were plenty of shaded areas to sit. The beach at this hotel is narrow, but the sand is very fine and nice to walk on.
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Mar 01, 2026Terrible
Bring all cosmetics! Shampoo was $18 US Food at a la cart is buffet and terrible. No premium tequila! Riu parties are all at other Rius up highway
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Feb 28, 2026
Fabulous Resort!
Absolutely beautiful property in Costa Mujeres, approx 40mins from Cancun airport. This was resort was so clean, staff super friendly, buffet and restaurants delicious, rooms spacious, the RIU party crew was so talented and so much fun all day long (Jackie & Otto!), the shows at night were all great, our favorite was the silent dance party, the DJs were amazing! The spa was fabulous, Blanca andTere! The beach was gorgeous and allowed for long walks, very safe. Plenty of excursions available, but we didn’t even leave the resort for 7days and loved every minute of our stay! Highly recommend.
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Feb 27, 2026Wow spend a little more for great service
I have stayed at riu many times, and this resort a few times. I have also stayed at many other resorts a lot. I have many weeks of vacation and enjoy traveling. I am an executive with a large United States pharmacy and travel a lot throughout the year. I love cruising with rcl and traveling to mexico. Secrets and excellence are my favorite resorts to stay at however RIU has Been significantly cheaper. I have learned on my current trip that you get what you pay for. Lots of great workers here and many reasons to stay however I have just been treated subpar with there management staff. They dont care about service and status . I Personally have decided if I’m going to spend 1000s of dollars it’s worthwhile to spend a little more to be treated as you should. Seacrets or the excellence chain may cost a little more but worth it. I travel all the the time to many countries but never felt less valued as a consumer than this current trip to RIU costa Mujeres. Thanks to Omar and the management staff I will spend my valuable dollars elsewhere. As an experienced traveler I would suggest you do the same. Subpar service at RIU or A little more dollars and top notch service With seacrets and excellence resorts. With riu it’s true when they say you get what you pay for
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum 35.19 Mexican Pesos per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 24Dec26 - 31Dec50