Riu Palace Costa Mujeres - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4828 reviews

• 

  Beautiful location and facilities BUT NOISY.

  The RIU Palace Costa Mujeres presents well. Wonderful walking beach, lots of loungers, heated pools, great entertainment crew ( Nacho makes everyone smile) good food. A few simple fixes and I would give the resort 5*. Add sound baffling in the common areas and improve the reservation system for the specialty restaurants. ie: If you wanted to dine at a specialty restaurant, you had to line up with the crowd at 6pm. You had to be dressed and ready to eat. First come first serve. However, if you wanted to dine at a later hour, a spot in a restaurant required constant monitoring and a stroke of good luck. Because we travelled in a group of 6, we were able to strategically place ourselves at the doors of several restaurants later in the evening. The Japanese restaurant was a fail, The Italian: noisy. The Mexican:OK and Krystal was our favourite. The common areas are very noisy. The hard surfaces amplify and echo sound so everyone compensates and speaks louder. Sound baffling would be helpful. This was not a restful place. You could hear guests returning to their rooms and carts in the hallways. The coffee bar played music from the moment it opened. The beach was the most peaceful but often windy and cooler than the protected areas around the pools, which played music from 12pm. Arnold greeted us warmly at the buffet. Always could find something I wanted to eat. Everyone works so hard, sometimes running to accommodate guest's needs. I would recommend hiring a private transfer to/from the hotel to the airport. We were delayed by 4 hrs and spent it at the hotel instead of the airport. Despite the delay, the tour operator's bus kept to the original schedule. Note: it is more expensive to hire the private transfer once you are in Mexico.

  Feb 12, 2026
• 

  It’s good…

  This is a recollection of our experience at the hotel, and is not intended to contradict or counter that of others who may have differing views. The hotel presents well on arrival with a large foyer area which encompasses reception, 24 hour lounge,various seating, and a small book collection. The overall condition of the reception and adjoining lounge area is good. This is our first stay at this hotel and first impressions were definitely positive. There is one main restaurant that operates a breakfast, lunch and dinner service plus Pepe’s snack bar in the pool area. There are five additional specialty restaurants available for dinner service, these being Italian, Asian, Japanese, Mexican and a Steakhouse. Unusually, these restaurants do not require booking and operate on a first come first served basis. As with most all inclusive hotels, the food can be a little repetitive, but the quality is good. On a personal note I just wish that someone would show them how to cook a fried egg without it either being half raw or overcooked to the extent that they would bounce if dropped. Service at the restaurants we used, was good, and improved if you tip regularly. Rooms are a generous size, and generally clean. We had one or two issues with the room during our stay but these were dealt with almost immediately, once reported using the RIU app.The air conditioning in our room was adequate. There are 2 outdoor pools which are clean and adequately staffed throughout the day. All the pool staff were very accommodating and helpful. There is a bar at the pool, area plus 2 swim-up bars for those that like that sort of thing. Overall this is the best all inclusive RIU hotel we have stayed at.

  Feb 09, 2026
• 

  Fantastic experience.

  The following bartenders were fantastic. Friendly and helpful. Miguel in the lounge, Alex poolside, and Eric by the theater. Also Silvia who kept up our room was amazing. 4138 room. Alexis in activities was great!

  Feb 08, 2026
• 

  Great vacation

  We spent 5 wonderful nights at the Riu Palace Costa Mujeres hotel, celebrating our 50th wedding anniversary! We were given a stunning suite with an ocean view, a private pool, and festive decorations. Very good and varied food, premium alcoholic beverages, professional shows, live music, and dancing. White sand, crystal-clear water, a fresh sea breeze – a true paradise! Very friendly staff and impeccable cleanliness. The perfect place for special occasions!

  Feb 07, 2026
• 

  Impressive looking, needs to address restaurants, entertainment and drinks

  My wife and I visited the Riu Palace Costa Mujeres from January 31 and will be departing tomorrow, February 6. While we were expecting warmer weather, it is January and nothing the resort can do about controlling the weather. That said, I was surprised at the limited choices of warmer clothes available to purchase in the gift shop. I would have gladly purchased a sweatshirt, hoodie or long sleeves T-shirt had they had wear that touted the resort or showed Costa Mujeres. None were displayed. There were a few Riviera Maya hoodies, but it seemed that Costa Mujeres or Riu Palace items would be available. Restaurants were ok. I was disappointed in the steak restaurant. Someone needs to advise the chef what a medium rare or even a medium steak is. I ordered medium rare and what I got was medium well done. I never send food back as I fear retribution so I just got through it. One of the biggest disappointments for the week. A restaurant positive is the Italian restaurant. Everything was fabulous. This was the only restaurant we repeated dinner at. I had the fettuccine and it was great. My wife had the chicken Parmesan and also raved about it. A lady at the next table was very impressed with her spaghetti. Probably my biggest complaint for the week was the fact the restaurants did not enforce a dress code. The best I could tell is as long as you have shoes and a shirt on and you aren't wearing swimwear, anything goes what happened with putting a little effort into dressing for dinner? No long slacks required, sandals were fine. Women came in showing a lot, etc. very disappointed. Those people should be told to head to the buffet. Speaking of the buffet, we really enjoyed breakfast there. Omelets and eggs made to order, waffles, French toast and pancakes made on the grill in front of you. All good. Breakfast was always a daily highlight I was surprised by the popularity of the coffee bar. It was definitely a good place to meet up with other guests and was always crowded. The sax player was good and the piano player was very good. One suggestion I would have is both should have their instruments miked as the sheer size of the room and the large crowds sometimes made it hard to hear them. But I have never in all my travels experienced a coffee bar so popular, and frequented as I did this week The appearance of the resort is great. Clean, well maintained, all the things most take for granted were taken care of all the time. I was disappointed in the quality of drinks. No true top shelf bourbon's. Very limited beer choices. Also few of the servers spoke or understood English. I know we were in Mexico and there are to be expected some language issues. But all of the resorts I have been at, the employees that interact with the guests have always been better than what I experienced this week. It is the main reason I will not go back to the Riu Palace. I gave the resort 4 stars, however that is mainly because of the great job they do with the appearance of the resort. Everything is so clean. The beach was wonderful. The rooms were wonderful. Riu Palace can be a 5 star if they go over more attention to the restaurants, the entertainment and my gosh have Costa Mujeres items to buy.

  Feb 05, 2026