Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4389 reviews
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Apr 15, 2025Best service in Mexico at the Tequila Bar!!
Stayed in late March, was referred by a travel agent. This is the fourth all inclusive I have been to, Moon Palace, Barcelo Palace and another in Puerto Morales. By far the best beach at this resort. Resort was super clean and staff are awesome and hard working. Have to put a shout out for Miguel and Ernest at the Tequila Bar. Miguel took the time to ask our names and would remember us each day, he was the best!! Dining is the same, all is great for a couple days, then you just get tired of the same old. I liked the ala carte restaurant system, no reservations but never a long wait for us. Italian and Japanese were very good. Mexican restaurant was so loud in there couldn’t wait to leave.
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Apr 13, 2025
thanks for everything
I just returned from Riu Palace Costa Mujeres. Everything was good. Food, entertainment and beach. I'd like to thanks a lot a manager of hotel Marimar Luna. She is amazing person and she was so supported us for difficult time there. My husband was so sick and without her support we can not survive. Rest personal was so kindly too and help us a lot. Raisa and Joseph. Toronto, Canada
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Apr 13, 2025
Great Resort For A Destination Wedding
I enjoyed my stay. Clean rooms and facilities. The staff were friendly and helpful. There was plenty of food choices
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Apr 12, 2025Our wedding wasn’t just unforgettable, it’s something we’ll never shake off.
Let me be clear — this was not a freak incident out of nowhere. In the days leading up to the shooting, MANY guests at the resort were repeatedly approached by individuals that did not have wristbands— on resort property — openly trying to sell drugs. Vapes, weed, cocaine — all offered just steps from the pool, in broad daylight, with zero intervention from security ALL WHILE GETTING DRINKS FROM THE RIU BARTENDERS. This was known to the resort. And nothing was done. This was not random. This was not unforeseeable. This was negligence. RIU staff were fully aware that unauthorized individuals were freely roaming their property, harassing guests, and openly soliciting drugs. And by allowing this to continue, RIU was not just negligent — RIU allowed a deadly environment that put countless innocent lives at risk. And what is most disturbing — the response from the resort was absolutely unacceptable. Zero communication. Zero compassion. We were left to figure out for ourselves what had happened, if we were safe, if the shooter was still at large, or if more violence was coming. We were never offered trauma support. No transparent communication. No apology. Just business as usual. We were forced to scramble in terror — barefoot, screaming, unsure if we were safe, unsure if the shooter was still at large. We barricaded ourselves in our room, with a clear view of the dead body laying in a pool of blood— this quickly turned into what I can only describe as a psych ward of trauma. Grown adults screaming. Children sobbing. Complete hysteria. People shaking uncontrollably. I will never, for as long as I live, forget standing there with a phone in my hand — calling my parents 30 times each — back to back to back — because they were somewhere on the resort, not answering, and in that moment I was convinced they were dead. I was going into a full-blown panic attack the day before my wedding, thinking: My parents have been shot. My parents are gone. The day before my wedding . I sat there, in my wedding dress, looking around at my family and friends — and all I could think was: A person was shot right there yesterday. And worse — we sat there, constantly watching our backs, constantly scanning every shadow, terrified that someone else was coming. Knowing that we were exposed. Wondering if we were sitting ducks — a bright, easy, beautiful target for anyone looking to retaliate. That is not a wedding memory. That is a traumatic memory. And it will live with every single one of us forever. This is what RIU Palace Costa Mujeres has left me with. If you're reading this and thinking, “Oh, this happens, it’s no big deal,” just know this: Riu won’t protect you. They won’t help you. They will abandon you when you need them most. They simply do not care about you or your safety.
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Apr 12, 2025
Traumatic experience
We have recently returned from an awful 11days at this hotel. It started off badly, when we arrived, we noticed a lot of American teenagers were drinking large amounts of alcohol unsupervised by their parents, where they overran the pool bars. They had NO respect for anyone, they came in their rooms in the early hours of the morning and did not care about fellow residents. We found out these unruly teenagers were on the Spring break from their education. I would advise anyone booking this location and want a peaceful break, Avoid The American Spring Break at all costs! Then at 2.45pm last Thursday 3rd April we witnessed a broad daylight murder conducted by undercover police. This was extremely frightening, the police just covered the body over with towels while they sealed off the area, Everyone was fleeing the area, as we didn’t know if there was a shooter at the hotel. The staff at the hotel did not instruct or communicate with us in any way, they did not instruct us to go back to our rooms. Once the body had been removed the area was cordoned off while the investigation continued. The staff just carried on working as normal, as if nothing had happened at all. The restaurants reopened at about 6.00pm, the atmosphere was very sombre and many people including ourselves were in a state of shock. Many guests were given options, to leave the hotel and relocate to another, others to leave and return home. We were not given an option by our Tui. The remaining 4 days were very low key and we felt uncomfortable to venture anywhere. The Rui select restaurants were ok, but there was limited selection at them all. Your best bet was the large buffet restaurant, as long as you do not mind young children dipping the their fingers in the food! The room was kept beautiful and clean, the towels were changed daily. The shower heads could do with updating though. The reception staff were helpful when we arrived, as he noticed my mobility issues, he changed our room immediately. We can definitely say, We will not return to this country again, first and last time.