Pullman Brisbane King George Square

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2544 reviews

• 

  Don't do it!!!

  What a disaster! Couldn't book a carpark online when we arrived there was no parking available. We parked across the road and it was much cheaper. At check in the lady have us our room card with no information of where breakfast is or where we'd find the restaurant. Got to our room and its definitely outdated! For the price you pay for a room in the 13th floor its safe to say we won't return anytime soon. Paint was peeling in the bathroom, our room needed a good vacuum. Shower door kept jarring open and water would leak out onto the floor. Very poor lighting. Went to find the rooftop bar, asked the security man where we could find it, he said due to a function we can order a drink there but we have to take the drink back to our room. The is located in the mercure tower which is a long way to be taking our drinks back to the pullman tower. Finally got to the rooftop and managed to get a table. Went to order some drinks for me and my partner and the barman obviously had an attitude problem, rude and abrupt. No one was monitoring the function as they were coming on the in-house guest side of the barrier to order drinks which was very disappointing. Breakfast........ We went early so you'd be thinking everything should be nice and fresh, well the bacon was hard and eggs over done, seating was very spacious but when you go to get your food it was very compact almost bumping into each other. Sausages were sitting in oil which wasn't good. Bad start to the day. In the afternoon we wanted to go for a swim but were told the pool closes at 5pm. Its 28'c late afternoon but couldn't use the pool, so disappointing. We thought we could try the rooftop bar before we head out and as we approached the lift at the Mercure bar the was a sign that said the bar was closed due rain? Or wet weather. The thing in the morning there were light showers. By the afternoon the sun was our not a cloud in the sky and as a guest it felt like I'd spent money on a place where you couldn't take advantage of the facilities. An absolute let down and 100% disappointing! You're literally paying for the location rather then the actual property. So after the failed attempt to use to rooftop bar we went to the restaurant bar to enjoy our welcome drink. As we sat at a table an in-house guest had ordered their welcome drink to. They asked the young barman if they could sit in the restaurant ( which was empty) but were told they had to remain in the bar as where they wanted to sit is a restaurant only? Seriously? I'm now willing to give up my points and Status to join another brand. What a let down!!!!

  Nov 29, 2025
• 

  Tired and in need of an upgrade

  Stayed one night. Concierge was very rude. Car park full told just park across the road. We did that and paid $30 overnight compared to the hotel at $50 overnight. Room was shabby and tired with the covering warn off the desk chair. Bathroom not clean. Main bar booked out for a private function and had to go to the cafe for our welcome drink. Left next morning and went to get the car and the same concierge was rude again saying do be more than 15 minutes to go back to the room and proceed to checkout. Pullman Melbourne and Pullman Brisbane are chalk and cheese. Brisbane is so tired and in need of a major upgrade and staff education. Won't be back anytime soon.

  Nov 29, 2025
• 

  Great location in Brisbane

  I had a wonderful 3 night stay here. The location is very convenient. I was here for work purposes. Staff were helpful and facilities great. Breakfast and dinner was good. Rooms were very spacious. Gym and pool access was handy

  Nov 22, 2025
• 

  Very disappointing stay — not 5-star quality

  The Pullman Brisbane King George Square is in desperate need of renovation. The carpet in our room was threadbare, the bathroom dated with a shower over bath and no exhaust fan, and the whole room looked worn and tired. The lifts are noisy and slow, and street noise on level 7 was constant — very little soundproofing. The gym (shared with the Mercure next door) had no air-conditioning, old equipment, and the connecting passage smelled strongly of mould. Calls to reception and concierge were never answered. Nothing in the minibar, and overall facilities did not match the advertised standard. The only positive was a comfortable bed, though the pillows were flat. For the price, there are far better hotels nearby. Disappointing and not close to 5-star quality.

  Nov 07, 2025
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  Tired and unimpressive. Definitely not 5 star!

  Super unimpressive for a ‘5 star’ hotel. Rooms are old and outdated, in particular the bathrooms. The entire building needs a revamp to bring it up to standard. Basin in our room had large cracks all through it. Bar fridges are entirely empty and nothing like you would expect for a ‘luxury’ hotel. Rooftop bar/restaurant doesn’t open on a Sunday so there is no chance to relax by the pool with a drink. Zero atmosphere anywhere to be found in the hotel. A very underwhelming stay overall and disappointing to say the least.

  Oct 19, 2025