Pullman Brisbane King George Square

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2546 reviews

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  Worst Experience in our Travels Ever

  The Hotel was very faulty. One lift had not been operating for some weeks the other did not show what floor you were stopping at inside the lift. The pool shown on their website belongs to the hotel next door and accessed through the Mercures lifts (we were not advised this on check in) the bar/food shown on the website does not open at least not early January the pool belonging to the Mercure is very small. If you try and phone the Hotel they do not answer at least on the weekend over a 10 hour period. I left my expensive Hair straighteners in the room. We went to the Hotel 3 times to retrieve and were told they were not there. We then said we would file a complaint with the police for theft as we know they were in the room when we left. They then said they would check one more time and guess what they found them. We got a refund for the second night we were to stay after day 1. This is not 5 star more like a poor 2 star and needs to be revamped which the manager agreed it was overdue. So probably the worst Hotel and help service we have ever been to in at least 40 years. Maybe suitable for a backpackers.

  Jan 12, 2026
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  Run Down Dodgy Pullman CBD Brisbane

  This is a really run down hotel and quite dodgy. There was only one lift working be that it was also faulty. The pool is actually at the Mercure Hotel next door and there is no operating bar or food as advertised on there website. I left behind hair straighteners that was only located after two visits back to the hotel and then advising them we would make a complaint for theft to the police then after one more look they were found. We believe you are charged 5 star prices and get two star accomodation toilet ran all night again faulty. Very run down rooms not great very sad. Any where is better than this. Maybe would work as a backpackers.

  Jan 05, 2026
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  Not a 5- Star Hotel!

  This not a 5-Star Hotel! Service at check in was not polite. We are Diamond members and the lady at the reception didn’t tell anything about the Hotel or about anything else either. There was only one elevator (the other one was broken) and people had to wait really long time for the elevator and it stopped in every floor. It was terrible! The rooms are old fashioned. Breakfast was good but very busy.

  Jan 03, 2026
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  Don't do it!!!

  What a disaster! Couldn't book a carpark online when we arrived there was no parking available. We parked across the road and it was much cheaper. At check in the lady have us our room card with no information of where breakfast is or where we'd find the restaurant. Got to our room and its definitely outdated! For the price you pay for a room in the 13th floor its safe to say we won't return anytime soon. Paint was peeling in the bathroom, our room needed a good vacuum. Shower door kept jarring open and water would leak out onto the floor. Very poor lighting. Went to find the rooftop bar, asked the security man where we could find it, he said due to a function we can order a drink there but we have to take the drink back to our room. The is located in the mercure tower which is a long way to be taking our drinks back to the pullman tower. Finally got to the rooftop and managed to get a table. Went to order some drinks for me and my partner and the barman obviously had an attitude problem, rude and abrupt. No one was monitoring the function as they were coming on the in-house guest side of the barrier to order drinks which was very disappointing. Breakfast........ We went early so you'd be thinking everything should be nice and fresh, well the bacon was hard and eggs over done, seating was very spacious but when you go to get your food it was very compact almost bumping into each other. Sausages were sitting in oil which wasn't good. Bad start to the day. In the afternoon we wanted to go for a swim but were told the pool closes at 5pm. Its 28'c late afternoon but couldn't use the pool, so disappointing. We thought we could try the rooftop bar before we head out and as we approached the lift at the Mercure bar the was a sign that said the bar was closed due rain? Or wet weather. The thing in the morning there were light showers. By the afternoon the sun was our not a cloud in the sky and as a guest it felt like I'd spent money on a place where you couldn't take advantage of the facilities. An absolute let down and 100% disappointing! You're literally paying for the location rather then the actual property. So after the failed attempt to use to rooftop bar we went to the restaurant bar to enjoy our welcome drink. As we sat at a table an in-house guest had ordered their welcome drink to. They asked the young barman if they could sit in the restaurant ( which was empty) but were told they had to remain in the bar as where they wanted to sit is a restaurant only? Seriously? I'm now willing to give up my points and Status to join another brand. What a let down!!!!

  Nov 29, 2025
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  Tired and in need of an upgrade

  Stayed one night. Concierge was very rude. Car park full told just park across the road. We did that and paid $30 overnight compared to the hotel at $50 overnight. Room was shabby and tired with the covering warn off the desk chair. Bathroom not clean. Main bar booked out for a private function and had to go to the cafe for our welcome drink. Left next morning and went to get the car and the same concierge was rude again saying do be more than 15 minutes to go back to the room and proceed to checkout. Pullman Melbourne and Pullman Brisbane are chalk and cheese. Brisbane is so tired and in need of a major upgrade and staff education. Won't be back anytime soon.

  Nov 29, 2025