Pullman Brisbane King George Square

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2549 reviews

• 

  Very dated

  The positives include the staff, the location and the quietness of the room. All benefits at the Pullman Brisbane. Unfortunately, that is where it stops. Self-parking was the only option on B3, no lift, so you take your luggage up the driveway ramp to B2. The room was very dated - no mobile USB (of any kind) - a dial-up modem connector was there - fridge didn't work, no mini bar. You separately paid $ 55 for self-parking. So not a great experience (the age of the hotel and rooms) let the location down

  Feb 10, 2026
• 

  A well sited hotel that needs a little tlc

  This hotel is on the corner of Roma and Ann streets, so it is conveniently situated next to a bus station and not far from Roma Street Railway Station. Our room was a large corner room with reasonable views, but,like the rest of the hotel, it showed signs of wear and tear. Some maintenance would not go astray. While most things we needed were in our room, we were surprised there was no clock and no jug in the fridge. Fortunately, we had taken our own charging cords, as while there were power points galore, USB charging points were sadly lacking. A small amount spent on what are really minor issues would add immeasurably to the pleasure of staying there.

  Jan 22, 2026
• 

  Worst Experience in our Travels Ever

  The Hotel was very faulty. One lift had not been operating for some weeks the other did not show what floor you were stopping at inside the lift. The pool shown on their website belongs to the hotel next door and accessed through the Mercures lifts (we were not advised this on check in) the bar/food shown on the website does not open at least not early January the pool belonging to the Mercure is very small. If you try and phone the Hotel they do not answer at least on the weekend over a 10 hour period. I left my expensive Hair straighteners in the room. We went to the Hotel 3 times to retrieve and were told they were not there. We then said we would file a complaint with the police for theft as we know they were in the room when we left. They then said they would check one more time and guess what they found them. We got a refund for the second night we were to stay after day 1. This is not 5 star more like a poor 2 star and needs to be revamped which the manager agreed it was overdue. So probably the worst Hotel and help service we have ever been to in at least 40 years. Maybe suitable for a backpackers.

  Jan 12, 2026
• 

  Run Down Dodgy Pullman CBD Brisbane

  This is a really run down hotel and quite dodgy. There was only one lift working be that it was also faulty. The pool is actually at the Mercure Hotel next door and there is no operating bar or food as advertised on there website. I left behind hair straighteners that was only located after two visits back to the hotel and then advising them we would make a complaint for theft to the police then after one more look they were found. We believe you are charged 5 star prices and get two star accomodation toilet ran all night again faulty. Very run down rooms not great very sad. Any where is better than this. Maybe would work as a backpackers.

  Jan 05, 2026
• 

  Not a 5- Star Hotel!

  This not a 5-Star Hotel! Service at check in was not polite. We are Diamond members and the lady at the reception didn’t tell anything about the Hotel or about anything else either. There was only one elevator (the other one was broken) and people had to wait really long time for the elevator and it stopped in every floor. It was terrible! The rooms are old fashioned. Breakfast was good but very busy.

  Jan 03, 2026