Property Information
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Resort Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
579 reviews
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Jan 02, 2025One Night
The hotel, staff, and restaurants were absolutely fantastic! The staff went above and beyond to make our stay comfortable, and the dining options were exceptional. We truly enjoyed the warm hospitality and thoughtful service throughout our visit. Highly recommend!
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Dec 22, 2024
Excellent stay, great location
I booked this hotel without doing too much research just because I knew of the Wanderers Club. The hotel is right next to the club which is open to non members and is absolutely stunning. The hotel is very clean, friendly and safe. Breakfast is very good and the bar has a great verandah. Parking is free. In less than 20 minutes you reach central Johannesburg or Sandton. Parkhurst is only 10 minutes away and I recommend it for a meal out. I always used to stay in Sandton but I much prefer this location. Special thanks to Derik and Musa who made our stay very special.
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Dec 06, 2024Erratic water pressure with scalding risk
Poor and erratic water pressure resulting in very hot water only sometimes for a lengthy period. A severe hazard to scalding and burns. The sink is small and does not give much space to wash your hands. Vanity area is small with limited amenities. No electrical outlet in the bathroom for hair drying. Wind blows at something that knocks against the external wall in the room. Room 702. Room service is average and room is clean…only consolation.
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Nov 27, 2024Room not ready 6 hours after check in time
Wow - where to start.... Arrived at the hotel at 19:00 on Tuesday 26 November - was told my room is not available as an airline crew just checked out (4 hours after my room was supposed to be available). We then decided to go to dinner, came back at about 20:50 my room is still not available. I hung around till about 21:10. I then went up to my room - door was open, window was open, there were no towels and the toilet was still dirty. At about 21:15 i was given my room key.... more than 6 hours after actual check in time. My colleagues toilet was also not cleaned - so clearly a norm for this hotel. How is this ok and all I'm told is the crew only checked out at 19:00 - how is this my problem? How was 1 client given a late check out at the expense of another client. Strangely this happened to me in 2015 - same hotel.
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Nov 17, 2024
Exceeded Expectations
We booked for a one night stay ( checked in Friday and checked out Saturday), so that we could go to the Wandereers sadium for the international cricket match. Check-in was seamless - quick and fast - thank you Joachim. The property has been recently refurbished. The interior design and layout is comfortable and modern. The room was clean , neat , with every modern feature/amenities on hand. The design and decor of the room is fab as it creates a lovely ambiance. Fantastic access via the Wanderers club to reach the stadium from the hotel - good easy walk. Security personnel are hands on and visible which is very reassuring. After the match we went to the outside bar/restaurant dining area - it was lovely and picturesque. Comfortable seating and layout and exceptional customer service. Big shout out to MUSA, NONDUMISO and SECHABA from the dining /outside bar restaurant area. They personfiy customer centricity with their fantastic service levels - super impressive. The food, drinks and beverages we ordered , was really good. The food was tasty and freshly prepared. Thank you to NOMA for a seamless checkout and service with a smile. Overall would recommend the hotel.