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Resort Details

Dining
OnSite Dining
  • Restaurant
    a la carte restaurants
    -The Kotatsu
    -Rodeo
    -Aroma
    -Bruschetta and Buffet
     
    Attire:
    Smart casual (long pants, closed shoes and shirt with mandatory sleeves for men, casual shorts and sandals are permitted for women) 
  • Restaurant Aroma
    Reservations are required for this A la carte international gourmet restaurant. Restaurant is open for dinner only.
  • Restaurant Bruschetta
    Reservations are required for this A la carte restaurant with Italian cuisine. Restaurant is open for dinner only.
  • Restaurant Rodeo Grill
    Reservations are required for this A la carte restaurant with grill and Tex-Mex food offerings. Restaurant is open for dinner only. 
  • Restaurant Thao
    Reservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
  • Restaurant Yucatan Buffet
    No reservation required for this international buffet restaurant.  Open during breakfast, lunch, and dinner hours and closed in between.
  • Various Bars/Lounges

    - Bar Plaza
    - Bar Lobby
    - Bar de Espera
    - Bar Piscina Platinum
    - Bar Salsa
    - Bar Pool
    - Bar Sky

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 8121 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A Great Place to Go for A Vacation

    This is our seventh time at this resort, as usual everything was amazing. We had A swimout again, highly recommended, food was great as well as the room, but what makes this resort special is the special service you get, thanks to Isreal bell boy,Hereberto bar,Cynthia maid,Amoria bell boy, Luis Escamilla night manager, Janet, Jovita, waitresses,and Carlos bar, many more that I don’t have room to mention Cristian bel boy thank you, if you are looking for A great place to go other to relax or party, this is the place for you

    Apr 08, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    A week of relaxation

    We were welcomed when we arrived by Enrique and Chris our bellhops - can't say enough about their friendliness and their sincere desire to ensure all our needs were met. Kudos to Abelino, Armando, and Bryan our daily servers and Leidy by the pool who was amazing! Thank you to all of you - really made our experience. It was unfortunate the sargassum arrived the day before we got there so no beach time - but the pools were amazing. Food and service was very good. There is also a family hotel next door where you can use all their amenities. They offer a bus service to Playa del Carmen and return which was great! We only saw a couple of shows but they were very good and professional. If you're hesitating - just go!!

    Apr 07, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Overall Ok resort.

    I stayed here with a group of friends in March 2025 for 7 days. Its a nice hotel but I experienced almost all the complaints I read on TA before going. CONS-While the staff made every effort to clean around the hotel, there were Coatis poos around the stairs area and paw prints. We watched as a Coatis slid open the balcony door of a room went in and was chased out. We had already read the reviews and made sure our balcony door was locked at all times. We woke up one morning to dead cockroaches in our room. Balcony door broke when we first opened it, called reception and it was fixed fairly quickly. Toilet flooded twice which was promptly fixed and fine for the rest of our stay. The AC was not cold on one occasion, again was fixed when we called reception. Damp and odd smell in the room. PROS: The foam party and entertainment was really good. As an adult only resort, I expected abit more life but it was rather tame and a few of us found the night entertainment at the family sister hotel more lively.Buffet was good. We ate in the Japanese restaurant and that was good too but didn't like the international restaurant. The deer and Iguanas were nice to see. Room cleaned everyday and fridge restocked. Beach towels changed everyday too. Most of the staff were really nice and helpful save for the odd grumpy but there were only a couple so overall kudos to the staff. Would I go back? no as I generally do not go back to resorts UNLESS it is amazing and this is not an amazing resort that i would come back to. Would I recommend? again no, the Cons are too much for me to ignore so will flag to anyone that asks.

    Apr 07, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Excellent visit, would come here again.

    The vibe at this resort is much slower pace and nursing homish in our opinion. Resort itself is fantastic, but the people it attracts are not in our phase of life. Staff and activities are fantastic!! Shout out to the bellman that made this trip extraordinary. Javier is my brother from another mother and made me and my wife feel extra special from the moment we arrived and every time we passed the lobby area by calling us by name and asking if there was anything he could do for us. Flavio gave us an extra special tour of our room and made my wife extra happy. Israel, Celo, Christian y’all are spectacular and keep doing what you’re doing to make people feel at home!

    Apr 05, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Horrible Honeymoon experience

    First room shown was extremely dirty and was shown 3 more rooms all were not clean things broken. Showed to manager their upgrades they gave us to keep us quiet and still had dirty broken jacuzzi treated extremely rude by manager and was not given any of the honeymoon amenities the entire stay and refused to make the situation right. Claim we got an upgraded experience, it was terrible for our honeymoon to experience this treatment

    Apr 04, 2025
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319