Hotel Promotions

Resort Details

Dining
OnSite Dining
  • Blue Star Tex-Mex Cantina
    The laid back, saloon-style atmosphere in this cantina serves up the best dishes from both sides of the border, with signature fajitas and other savory Tex-Mex classics. Tequila flights available for purchase, and branded merchandise for a one-of-a-kind experience!
  • East Sushi & Teppanyaki Bar
    There is no bad seat in the house! Be delighted by the incredible flavor and technique of Japanese cuisine. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you.
  • Gusto Italian Trattoria
    Uncork, unwind, and celebrate life in this romantic Italian trattoria. Enjoy well-known Italian comfort food in this ambient dining experience. With black and white stills from vintage Italian movies on the wall, classic Hollywood soundtracks playing, an impressive wine list, and candle lit tables, Gusto sets the scene for a blockbuster romance.
  • Guy's! Burger Joint

    Come and meet the new ‘Guy’ on the block. From ‘Diners, Drive-Ins and Dives’, Guy Fieri’s Burger Joint brings a unique dining experience with his revved-up menu and selfie-worthy design that will set you on a culinary adventure you will never forget.

  • Overtime Bar & Grill
    Here, the beer is always cold, and the big event is always on with Main Event Guarantee to show all major events from sports games to awards shows! Enjoy traditional pub food, themed trivia nights, billiards and foosball tables, and an in-house DJ for a night of endless entertainment.
  • So Cal Gourmet Food Emporium
    A gourmet food emporium featuring the hottest culinary trends from around the globe, with local farm fresh dishes, a wood burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican treats and churros, a ramen noodle house with Japanese and Korean fusion dishes, and a traditional diner grill for American classics.
  • Sunset Strip Steakhouse & Grill
    Experience the glamor of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like “The Director’s Cut”, cooked to perfection under your direction. With an extensive wine list to pair with every meal and private themed booths available for rent, this steakhouse provides an unforgettable dining experience.
  • Various Bars & Lounges

    - Fuel Coffee Co.

    - Overtime Bar

    - The Premier Bar & Lounge
    - Point Break 

    - The Sequel pool bar

    - The Green Room lounge & bar (exclusive access for STAR Class guests only)
    - STAR Class™ pool and bar (exclusive access for STAR Class guests only)

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 7810 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    This is not an autograph collection or even close to a 4-5 star

    Let me start by saying, do I like nice things? Yes. Do I need Ritz/4 Seasons or bust? No! I like to get what I paid for and what is advertised/represented. My family stayed at PH for 4 nights, thank God we had done 3 inland at a really nice resort. Mind you, we paid for "star class." The 2 star part: *When we arrived we immediately noticed that the resort was carved into the side of a mountain. Walking the resort is not an option. They have carts that come and go frequently to cart you wherever you need, and they did a nice job of this. *When we got to our room, it smelled like mold/mildew- worse than it's supposed to in a tropical place, and the pull out that my kids were supposed to share was beat up and springs popping out. We ended up getting two roll aways for them. The pillow cases on our bed were ripped and there were stains all over them. The pillows themselves looked super used and old. *When we got to the pool area, we immediately noticed that the chairs were disgusting- cushions super faded, stained, and ripping. We got extra towels each day just to cover the gross chairs. Every day we used the pool, we would find at least a couple of tiles that had fallen off. *The beach- it is a black sand beach, which is sort of cool. The chairs are far away from the beach, and camped out, right where you want to lay out is about 4-5 groups of locals trying to sell you stuff. Literally every time we got near the beach we were swarmed by people wanting to give us a massage, sell us an excursion, bracelets or pottery. I have been to many islandy tropical places and usually you'll have people walking up and down the beach, but not camped out. There were more locals on the beach than guests, every single day we were there. I love supporting the locals, but it was really a turn off to visit the beach area. *Dinner reservations- a disaster! This is a common all inclusive problem, so this time I thought that I would be smart and contact concierge a week before our trip to book the dinner reservations, so we wouldn't have issues. Can't book them until you check in. Every person that we talked to, star class or not, had to eat at the buffet every night, or the Tex Mex 3 nights in a row. We got reservations, but mainly because they knew how disappointed we were with our stay. *Lunch- you really only have 2 options- buffet, or Guy's burger joint where you will wait an hour for your food. There was a small trailer type thing in the star class area with a few options. We didn't hang out in that pool area much because it wasn't super great- pool, etc. *Star class service, this was spotty, but generally really good. *We did a snorkel excursion- the snorkeling wasn't great, but they also dropped us off super far from where the good snorkeling was. The catamaran sunset ride was fun though, the crew were super kind and helpful! The parts that made the trip at least tolerable: *The food is actually really good here! I have never had such good all inclusive food before...if you can get into the restaurants! *The pool drink service, especially Andrey!!! He was absolutely amazing, even taking the time to ask me how my margarita tasted because he squeezed some fresh orange into it! We found him on our last day because it was his first day- he's a gem!!!!!! *Tony was our Star Class concierge and he did a really nice job of trying to "fix" the things that were wrong with our stay. He worked so hard and was often very present! The main management did NOTHING for us, no upgrade, no discount, no spa credit- nothing, knowing the issues! Tony was the only one who went above and beyond to try to remedy the situation and we REALLY appreciated him! *The entertainment was just ok. Silent disco is always fun and the foam party at the pool was a blast. If you don't have high expectations and are used to a more 3 star class and get a good deal, you might really like it here. Otherwise, I would check out other options for sure!

    Mar 25, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Place and Workers

    The whole trip was a success, I loved the spa! Sebastian was an amazing host. José made sure we knew all the activities ahead of time whatever we needed he was there for us. Thank You. The food was good, the drinks was good. Pool time was amazing.

    Mar 25, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exotic Drinks

    Edu made the best exotic drink for me and my girlfriend 🔥🔥🔥!!!!!!!!!!!!!!!!!!!!!!!!! Super amazing!!!!!!!!!!!!!!!!! The customer service was top tier! Would highly recommend Planet Hollywood resort for your next vacation!!!!!!

    Mar 25, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Family Adventures

    Star Class Personal Assistant, Daniel, went above and beyond to ensure our family was taken care of in all manners from excursions, dinners, cabanas and even gifts for our boys. Everything was handled so our experience was stress free and enjoyable!

    Mar 25, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Cabana

    Irene was amazing and very attentive. We had all we needed and more. Highly recommend having an experience with her. We had food and alcohol delivered and she took our photos at the end of the day. She was so nice and very friendly. The cabana was the perfect relaxing end to our week.

    Mar 24, 2025
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319