Location
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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7269 reviews
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Nov 19, 2024Definitely worth the visit
First and foremost this resort is clean , well maintained and above average in standards. We just had a basic no frills room and it was super nice . We had no problems at all with the room itself. The only thing about this resort that might not be of interest to some people is that you can’t really walk the resort . It is built into a mountain basically. It is steep to walk so barely no one does walk the resort . They have big golf carts and that shuttle you around. Which was nice but sometimes I just like to walk around a resort and enjoy the scenery. The ride and the hold carts could get crazy at times depending on who was driving it so prepare to hold on ! The good I would say was above average. The restaurants weren’t always easy to get into if you weren’t start class or you got a really late dinner but we found if we went to the restaurant itself we got reservations for upcoming days that showed unavailable on their app. The Japanese restaurant was the best. We are there twice. The Italian restaurant we didnt care for, the steak restaurant was good and the Mexican we just couldn’t get into. We thought the buffet was good although sometimes at breakfast it seemed they had leftovers from the night before’s dinner. The lobby had an awesome bar and a big area to hang out The entertainment at night was so so. Definitely wasn’t top notch performers. The pool was nice even though we didn’t have the best weather. The beach is unaltered. In other words a natural beach that didn’t have sand brought In and manicured. You really have to know his yo appreciate a beach like this. Some won’t though . There were a lot of monkeys on the beach which was entertaining. The drinks were good but like any other all inclusive you aren’t getting drunk on them any time soon. We found most employees to be welcoming and kind. The gift shop was quite expensive so plan on getting souvenirs when out on excursions. I have been to MANY all inclusives and I would rate this one in my top 10. Would I come back to Planet Hollywood ? Absolutely
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Nov 18, 2024
Planet Hollywood
Beautiful property. Large variety of food options. Rooms are excellent. Overall a very good experience. The location is superb, The rooms are spacious, modern, and impeccably clean. My room had a breathtaking view of the ocean which was so beautiful. The staff was incredibly attentive and friendly, always ready to assist with a smile. The check-in process was seamless, and they even accommodated an early check-in request. The complimentary breakfast was a highlight—delicious and varied, with both local and international options to satisfy any palate. While everything was nearly perfect, the only minor drawback was the slightly slow Wi-Fi during peak hours. However, this did not detract significantly from the overall experience. In short, Planet Hollywood offers a luxurious yet cozy stay, making it an excellent choice for both leisure and adventure travelers. I would definitely return and highly recommend it to others.
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Nov 16, 2024
Destination wedding experience was good!
Decided on a destination and it was the best decision for us. Our 90 plus guests enjoyed every moment of the resort and the staff. Highly recommend adults and children were pleased with the resort, food, drinks and fresh fruit. Wedding staff and Personal Agent were amazing!
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Nov 16, 2024Best cabana experience
Josue and karolyn from cabanas was awesome both days we had cabanas. We never had to repeat a order or have to look for anyone for assistance they were great and on point both days. If you rent a cabana while at the resort make sure josue or karolyn are your waiters.
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Nov 14, 2024
Fantastic Time. Definitely would come back.
Excellent service- Randall - Tex Mex Restaurant server - helpful, gentle demeanor, accommodating Junior Tex Mex was great; he even ran after us to give me the jacket I left behind Sanchez - PH experiences - service driven, patient, great follow-up with us Juan- Tour guide and driver- very knowledgeable about community and politics (Beach tour) Jimmie- Tour guide - humorous, relaxed demeanor, knowledgeable about local plants. (Horseback, zip lining, thermal springs, and sugar and ceramics making Joseph and team- Catamaran boating and snorkeling were great. Check-in to go home quick and seamless. Transportation services to and from the airport were perfect. Buffet -Favorite in order-Dinner, Breakfast, Lunch ; great selection of juices - beet, orange, carrot, tamarind; very nice variety Favorite restaurant -Tex Mex- I loved the brisket, Mac and Cheese and ice cream/brownie, Hubby is a vegetarian- loved the cauliflower, Corn on the cob, Pineapple Foster Pool activities- Foam activities were the most fun; Pool amenities were fantastic; plenty of seating most days; more than enough towels, and servers were typically helpful Decor - hotel rooms- Very attractive, Quiet, didn’t hear the neighbors, glass doors don’t keep out the sounds of toileting -ugh; loved the sliding doors separating bathroom and closet from living space Decor - Attention to design detail was on point from lobby, restaurant and hotel rooms. Golf carting - easy to access, drivers were very pleasant, Getting around the grounds was easy Evening performances- loved the fire, neon silent party, stravaganzza with aerial routines, and afternoon and evening Halloween show; choreography, decor, costumes and set design are much better ( much more innate details) than most cruise and hotel shows we’ve attended; performers were energetic and engaging Not too many children-Praise the Lord! African-American cinema representation on the walls was absent, that I saw which was disappointing and dismissive. And I didn't see any Latino or Central American film or sports representation either. Do Better P.H. Keep the apology. There was a photo of Michael Jordan and Muhammed Ali in the O.T. Lounge. Fuel coffee and pastry shop was cute; pastries were okay and not too sweet.