The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.

The following services are also available in the hotel:
- Doctor´s office 
- Distress rates in case of COVID emergency

Location

Costa Mujeres
Cancun International Airport (CUN) : 21 miles

Property Information

Year Built: 2019
Total available rooms and suites: 648

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory The Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
Advisory The Environmental Sanitation Tax of a minimum 33 MXN (approx. $2.50 USD) per guest, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 6636 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Awesome resort for a family vacation. Recommended.

    This is our first visit to Planet Hollywood Cancun and it has been great time so far. I would like to specially thanks to our butler Trinidad and Pedro for their excellent hospitality. Because of them we have been able to enjoy our time and not worry about anything. Everything was simply taken care of in no time. At first I was not so sure about star class upgrade but it was definitely worth it. Go for it and leave the worries behind and just enjoy the time being in the resort. I definitely recommend for family with little kids.

    Nov 21, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great resort away from the main strip!

    This was such an elevated experience from the previous all-inclusive we stayed at the last time my wife and I were in Cancun. First and foremost the grounds and sheer space was an upgrade. Beaches were clean, grounds were manicured and the overall vibe was nice. There was always something to do. Stayed here for 5 nights and even then, we didn't explore everything this hotel had to offer. Food: All-inclusive aren't known for great food but I'm happy to say this was the opposite experience. For the places we did try (Buffet, Catch & Braza) food was fantastic. Flavorful and a wide variety of options to please everyone. Even though it's further away from the hotel zone, I liked that anyone coming into/out of the complex was checked in/out. It made us feel safe. As far as excursions outside of the resort, I don't think the 30ish min drive to the main areas was bad at all. Just ensure you have a secure ride to and from and you'll be golden. Service: The staff really went all out in making us feel welcomed. Always a friendly hello anytime you pass by. We were attended to our every need. Overall rating: 9/10. Not the most luxurious place but still very nice and would come again in a heartbeat. Will probably do a swim-out starclass room should we come again.

    Nov 21, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Ben from Pumped

    Ben from Pumped did an aqua exercise class that was top tier! Class was group oriented, user friendly and super fun! The weather was amazing and sun was out! Music for the class was great and energy was very motivating! At the end we went around the circle and introduced ourselves and what we were celebrating!

    Nov 21, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Salvador is the best bartender

    Great service all around the resort. The blue lagoon bar has a bartender named Salvador and he is one of the best bartenders I’ve ever seen. Perfect drinks and attentive service. He was also still in training which is surprising because he is so awesome

    Nov 21, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent Service!

    What a pleasant surprise - we had low expectations for this resort and we were blown away by the service. We booked star class and it was worth it! Our private butlers, Enrique and Fanny ensured that we were well taken care of and didn’t want for anything. Franky at the star class pool offered exceptional service as well. Never had to ask for a drink once - he was right there with a new one in hand before we could even think about it. The beach is beautiful and the ocean was nice and warm!

    Nov 20, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319