The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.

The following services are also available in the hotel:
- Doctor´s office 
- Distress rates in case of COVID emergency

Property Information

Year Built: 2019
Total available rooms and suites: 332

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory The Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
Advisory The Environmental Sanitation Tax of a minimum 33 MXN (approx. $2.50 USD) per guest, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 3160 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great vacay!!

    Great resort. I highly recommend the star class which give you access to a lot of places and two butlers: ours (Mafer and Juan) were awesome If you want to play pickle and tennis, I suggest to have people to play with; there is no board to find players

    Nov 19, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Vacation!

    We just returned from a weeks vacation with 2 other couples. 6 of us total. It was fantastic! Damian and Miquel were instrumental in our pampered happiness. We were adult side, star class with butler service. Damian & Miquel made our nightly dinner reservations, ensured we had everything in our rooms, set up a cabana, and checked in with us multiple times daily. We ate at the restaurants and never made it to the buffet. Each restaurant was delicious and accommodating. Not to mention we never left hungry! Each night ended with an ice cream from Fuel and an entertainment show on the main stage. Due to popular demand, the resort was able to pivot and even put on the Tyson fight for several hundred anxious watchers. While every restaurant was good, I have to say my favorite was Indian. Our friends went to the steakhouse but my wife and I wanted Indian. We like Indian food but aren't experts at all. We told the waiter to surprise us and he delivered! He must have brought a little of everything and took the time to explain each dish. I wish I remembered his name! He really took care of us and his suggestions were top notch! Pool was nice, drinks were cold, beach was sandy without seaweed, rooms comfortable, met lots of new Canadian friends and even a few from the States. If you're looking for a relaxing getaway to escape the kids, go adult side. If you bring the kids, it looks like their is plenty for them to do as well. I would recommend Star Class and ask for Damian and Miquel by name! You won't be disappointed!

    Nov 19, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Awesome resort

    The Resort, food, drinks and staff were all 5 star, from reception to wait staff, housekeepers and especially thank you to Damian and Miguel our butlers for making this an amazing vacation, the quality of the food far exceeded our expectations.

    Nov 18, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Butler service highly recommended!

    We are from Ottawa, Canada. My husband and I are preparing to leave today after one week here. Very sad to leave. Beautiful weather all week except today. We had a few issues like arriving late and the bellboy coming with us to bring our luggage to our room only to discover our room was occupied. Courtesy room when leaving was not available but we were allowed to shower in the spa. I highly recommend the butler service. They take care of everything from booking restaurants, to sending you messages about the days events, to fixing any problems. Our butler Yomelly even decorated my room and gave me a cake for my 60th Birthday! If not for him we would not have enjoyed our stay as much. We would come back but would love to book a swim out room next time!

    Nov 17, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Memorable

    We travelled with our 2 teenagers at the beginning of November 2024. We enjoyed the hotel and services. One person I’d like to highlight is Ben from the gym! He was incredibly welcoming and knowledgeable at the gym. He does water aerobics at the pool in the morning and is awesome!

    Nov 16, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319