The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.


The following services are also available in the hotel:

- Doctor´s office 

- Distress rates in case of COVID emergency


Property Information

Year Built: 2019
Total available rooms and suites: 332

{{title}}

Resort Details

Amenities

Show More

Activities

Show More

Hotel Advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory The Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
Advisory The Environmental Sanitation Tax of a minimum 33 MXN (approx. $2.50 USD) per guest, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 3311 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great trip

    Planet Hollywood is a great resort for a week with friends and family. The rooms are nice, the resort is nice, beach is nice but most importantly the service was great! Edwar and Angel were our butlers for the week and made our stay that much better. They dealt with all of our reservations, excursions and helped with any questions we had along the way. These two guys deserve a raise for the amount of work they put in. If I were to come back, I would be requesting to have them as our butlers again! We will be back

    Jan 19, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    It’s a VIBE

    We stay here at planet Hollywood and we were treated like royalty!! We went to Cancun for my 40th birthday and our butlers were Susy and Molly!! They were AMAZING they decorated our room(just because) and bought me a beautiful birthday cake!! We are already planning our next stay at Planet Holllywood and will be requesting both Molly and Susy for this year!! Those ladies are our family now!! Everything and everyone was nice and welcoming!! Food was great!! We also attended a foam party, it’s a must! Kids and adults loved it!! At the foam party victor was the star with his sick dance moves

    Jan 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Resort

    This resort was one of the best all-inclusive we have ever been to. Don’t be afraid of people giving bad reviews, because this place has excellent facilities, restaurants, and a very good buffet. We always read reviews before and after our trips. If you give this place a bad review, you shouldn’t be traveling to all inclusive resorts. All of the staff was overly friendly and a few that we got to know were wonderful. Victor and Francisco were great pool area servers and wonderful ambassadors for Planet Hollywood resorts. They went above and beyond to make sure we had everything we wanted. Luiz in guest services was also a great help as was Criss at Check-In.

    Jan 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing experience!

    Our experience with Planet Hollywood Adult Scene Cancun was second to none. We had Star Class and our butlers Yomelly and Jerry were amazing!!! They were always there to help with all of our needs (reserving restaurants, providing us with the daily activities schedule, and even decorated our suite for my birthday!) Karla at the front desk was also fantastic! The food and servers were great! Lots of options to chose from. The steakhouse was our favorite. I highly recommend this resort!

    Jan 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    First international vaccation

    Susy and Molly I woud to thank you both again for all your assistance and advice during our vaccation. We all had an amazing time and having both of you help guide us through our first international vaccation made it that much better. On behalf Eric, Candace, Rob and myself I like to give you both a huge huge hug and thank for everything🌹💜🩷🌹 The bed and pillows were amazing! The rooms were perfect.....the view...what can I say about the view....breath taking!!! I would also like to mention how friendly and out of his way helpful the doctor on site was. His compassion a d concern for my well being was over the top. I think if it wasn't for his persistance I never would have gone to the hospital for the care I needed. Everythibg was perfect!!!!!

    Jan 14, 2025
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319