Resort Details
- Various Bars- Lobby Bar I Alhambra- Lobby Bar II Marien- Bohio Bar- Swim-up Palmeras- El Mirador Bar- Sport Bar “Strikers”- Disco Bar “Hurricane”- Theatre Taino Bar
- Various RestaurantsBuffet Alcazar :BreakfastDinner**
La Hacienda:Light Lunch (a la carte)*
Via Veneto (Italian)*
Tokio (Japanese)*
Paris (French)*
La Hacienda (Mexicano)*
Marenostrum (Fish & Meat)*
Rincón Criollo (Dominican)*
Marenostrum Beach Restaurant :Continental BreakfastBuffet brunch with champagneLunch buffetSnacksPizzeria “Don Simon”Marenostrum Restaurant: Evening snacks
Via Veneto, Paris, Tokio, La Hacienda & Rincón Criollo are NON- SMOKING restaurants. *All specialty restaurants for dinner have a Dress code: Casual-elegant. Ladies: No tank tops, shorts and beach sandals. Gentlemen: No sleeveless shirts, shorts, beach sandals. **In the Alcazar men are required to wear shirts with sleeves. The guests receive upon arrival pre-arranged invitations per room for our specialty restaurants according to the number of nights that the guest is staying.
- 24-hour front desk
- ATM/Cash machine†
- Babysitting†
- Beauty shop/salon†
- Children programs†
- Concierge desk
- Elevators
- Exercise gym
- Game room†
- Golf,Offsite†
- 24-hour front desk
- ATM/Cash machine†
- Babysitting†
- Beauty shop/salon†
- Children programs†
- Concierge desk
- Elevators
- Exercise gym
- Game room†
- Golf, Offsite†
- Internet services†
- Laundry/Valet service†
- Pool
- Room service†
- Room service - limited hours†
- Safe deposit box
- Spa†
- Tour/sightseeing desk†
- Civil ceremonies & renewal of vows packages available ($). For more information, please contact: caribe.weddings@occidentalhotels.com caribe.bodas@occidentalhotels.com
† Fees may apply
- Children's poolThere is 1 children's pool on site.
- Children's program, onsiteMini-Club (4 - 12 years) opens daily. Mini disco is open daily at the theatre.
- Direct access to a beach
- Fitness center on-siteFree weights, resistance equipment; open daily
- Gambling †International Casino on premises; open daily
- General †LAND SPORTS:Mini soccer field, rock-climbing wall and circus trapeze. Boccia, badminton, aerobics, table tennis and other indoor games, 3 lit tennis courts and 1 Basketball court. All activities are subject to demand and weather conditions.
DAILY ACTIVITIES:Each day’s schedule of activities is displayed in the Lobby Bar and by the poolside.Evening shows featured by our dynamic entertainment team.
NIGHT CLUB:Open nightly, For adults only Once a week there is a family The discotheque is NON SMOKING
- PoolThere are two (2) spectacular pools in the property.
- Spa †
- Water activities †Beach and pool volleyball, water polo, water basketball. Introductory lessons of Scuba diving with instruction in the pool included with equipment. There is a charge for dives and additional lessons ($), kayaks, windsurfing (lessons $) and sailing (only with guide) at the hotel beach are included. All activities are subject to demand and weather conditions.
- Golf †Golf packages available at reasonable prices (5-40 min from Hotel), for more information please contact Ext.4507
- On-site EntertainmentDaily changing entertaining evening shows, including the Barcelo Spectacular, Night Fever Show, Tropical Show, Fascination Show and the Flying Trapeze.
- HigüeyNearest city
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18861 reviews
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Feb 12, 2026Airport transfer
This is an affordable private airport transfer to get to and from your resort. They are on time and you can keep in touch with them for any questions or concerns
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Feb 12, 2026Mold, blood, food poisoning
Our first room, which was not ready by check in time, had blood stains and a dead bug in the bed, mold in the shower, along with dirty old food on the coffee mugs. We had food poisoning our second to last day and are still recovering 5 days after being home. I reported it to the hotel, they sent up a doctor, and the doctor tried to charge me $100 just for the consult, and said if I called again it would be $200. There was wet paint everywhere and 3 articles of clothing were ruined. All 3 still had paint after laundering. The casino, which we chose this resort for, consisted of only 1 open table game, and only 14 slot machines. As people who work in casinos, we were extremely disappointed. There was a maximum of $1,000 pay out, which negates the fun in playing and spending a lot of money. Many of the daily activities were done early/late and in different locations than specified so we kept missing them, causing frustration in our daily planning. Our “butler” stated this was the norm. There weren’t enough pool/beach chairs for the guests. When I asked Guest Services, after waiting 15 minutes, for a recommendation on going into town and shopping she said she didn’t know and couldn’t give me a recommendation. I would not recommend this resort. I gave this location 2 stars because the beach was well kept, the pool was beautiful, and our butler, Jose, was incredible, as well as “Minnie” the activities director.
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Feb 11, 2026Disappointing
Several staff members were kind and did their best to assist us, which we appreciated. Our first room had visible mold in the shower, broken fixtures, and appeared not to have been properly cleaned. It took more than six hours to arrange a room change. The second room cost an additional $300 USD and, while slightly improved, still had multiple issues — a broken coffee maker, patio doors that were extremely difficult to open, a dirty toilet and shower, and very poor water pressure. Overall, it was quite frustrating. Noise was also a significant problem. For the first four nights, neighbouring guests played loud music and shouted throughout the night. After they left, new neighbours arrived with very young children, which continued to disrupt what we had hoped would be a relaxing stay. The food was average at best, and the coffee was not enjoyable. Additionally, guests who do not speak Spanish may find communication challenging at times. Overall, due to the cleanliness concerns, maintenance issues, and ongoing noise disturbances, I would not recommend this place.
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Feb 10, 2026
Not a place to come if you want any relaxation h
Hotel rooms need repairs. Broken lamps, leaking showers, Dirty bathrooms. Has Blue Flag status however the beach has a lot of garbage from guests. Sliding doors are in need of repair. Group of 12 and each room has issues. Walls are very thin and noise travels. Staff are great.
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Feb 09, 2026Great Location, But Service and Standards Fell Short
This was unfortunately the worst 10 day holiday I’ve experienced. The location itself is lovely, with beautiful scenery, but the resort is clearly in need of proper customer-service training. If you don’t speak Spanish, I would strongly advise against staying here, as communication was a major issue throughout our visit. Our experience started poorly at the front desk, where the welcome was very cold. We weren’t given any information about the resort, no guidance on facilities, and no map. The bell staff did their job efficiently when taking us to the room, but the room itself raised several concerns. It appeared to need a health and safety inspection: light fittings were coming loose, the TV screen was cracked, and the patio doors did not fully close or lock. This made it impossible to block out the noise from late-night holidaymakers. Service in the dining areas was also disappointing. Many staff members ignored requests for drinks, and the food selection was limited, especially at breakfast. This involved queuing to get into the restaurant, then queuing again for items such as omelettes, followed by the challenge of finding a free table. I could go on, but I don’t want to take away from the few staff members who genuinely made an effort, particularly when they realised we couldn’t speak Spanish. Thanks to them, and the location itself, I’ve rated this stay higher than I otherwise would have. That said, I will not be returning.
- Advisory*Important information* Motorized water sports are banned by the Dominican Government during holy week.
- Advisory*Important Information* The Dominican Republic imposes various restrictions each year for Easter. They usually begin the Thursday prior to Good Friday and run a few days past Easter Sunday. The following regulations may be enforced: -Motorized water sports may be banned -Non-motorized water sports may be limited or banned -Alcohol consumption may be restricted (most resorts get a permit enabling them to serve alcohol to nonnative people during the ban) -Music may be limited or silenced
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - The hotel will not accept any Spring Break groups. If the hotel does make an exception the following policy will be strictly applied: Students / youth are considered by the hotel as anyone between 16 and 23 years old. They will be required to sign a responsibility letter agreeing to leave the hotel if there is a disruption. Upon check in each student / youth will be required to leave cash deposit of $400 per person - no exceptions and cash only. Minimum age requirement for hotel check in is 18. Any guests under the age of 18 will require a chaperone. 1 chaperone is required per 3 students / youth under the age of 18. Minimum age for a chaperone is 28.
Legal drinking age in the DR is 18. Any guests under 18 will be given a wrist band that will not allow them to have access to alcohol at any venue and will also not allow them in the disco. All guests are required to wear wristbands. The cost for a lost wristband is $250 - no exceptions. The hotel does reserve the right to ask any student / youth to check out of the property if the hotel policies are not fulfilled without the right to a refund for the remaining nights of the reservation.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.***Important Information for our guests***
The Dominican Republic imposes various restrictions each year for Easter. The restrictions usually begin the Thursday prior to Good Friday, and run a few days past Easter Sunday. The following regulations may be enforced:
*Motorized watersports may be banned
*Non-motorized water sports may be limited, or banned
*Alcohol consumption may be restricted (most resorts obtain a special permit which enables them to serve alcohol to nonnative persons during the ban)
*Music may be limited or silencedThese guidelines are currently vague because actual enforcement by the local government does vary greatly from one year to the next. Each year the actual policies are not published by the local authorities until just prior to Easter. These rules are designed for the safety of everyone, as beaches get extremely busy during this period.
- Pet Policy : Pets Not Allowed