Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2305 reviews
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Feb 17, 2025They turned a bad travel experience into a good day at their hotel.
We got stranded in Newark due to weather. The airlines put us up at the holiday inn. Having all day to wait- we went to the Marriott. I knew the experience would be much better. I’m Titanium and they really went out of their way to help us relax and enjoy the day. We had a lovely lunch in the restaurant. They held our bags for us. We then were allowed into the Concierge lounge to relax and play the games we brought with us. Sandra the manager went out of her way to be accommodating and checked on us often. Jill in the bar made us the best cosmos and made sure we enjoyed our stay as well. THANK YOU to Sandra, Jill and the team at the Newark Marriott!you folks really made our stay enjoyable
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Feb 15, 2025No benefits for platinum members in this run down dilapidated hotel
My family has stayed here several times before flying. Normally, it isn’t too bad. This last trip made me wonder if the hotel is really hurting financially. Normally there are nice perks for platinum members, concierge lounge, breakfast, water in the room. We checked in and were told they do not do anything for platinum members on the weekend. Our room didn’t even have water. There is normally water in the lobby but it was empty for hours. We asked if they could recommend a place for take out. We were given 3 names of restaurants, one was out of business, one wouldn’t deliver to the hotel and the third place we were warned that they are no longer allowed to deliver to the hotel! The furniture in the lobby was in horrible condition and desperately needs to be replaced. They have increased their park and fly rates to the point that I no longer park my car here. We were so disappointed when we checked in we gave serious thought to checking out and going elsewhere.
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Feb 15, 2025
Overall very good experience; convenience worth the price for us
We stayed two nights before our flight and one night a week later after our return, using the park and fly package. It was a good experience overall and we would stay again. The hotel manager quickly corrected our second night rate after my inquiry about a mistake was sent to them from the online help people (who weren't very helpful until then.) We had two excellent dinners in the hotel restaurant, a nice calm atmosphere after the stress of traveling with friendly competent service. Breakfast omelet was just ok, not worth the price but service again was good. (One night we drove to nearby Ironbound neighborhood for dinner- highly recommend.) Check-in staff was friendly and helpful the second stay, a bit curt the first time. Nice friendly greetings from housekeeping staff in the hallway. Beds were comfortable; rooms were clean. Décor could use refreshing but didn’t bother us. Amazingly quiet considering its location. The rates seem high which probably causes dissatisfaction because of higher expectations, but we were willing to pay for convenience. The shuttles ran smoothly and delivered us quickly at 4:15 am on the outbound and 4:00 pm on the return. The return shuttle location was a little confusing- the info card said to go outside from baggage claim in Terminal B, but we had to go down one more level before going outside to the correct location.
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Feb 02, 2025Disappointing for a Marriott
We waited 30 minutes for the shuttle at Post 16 at Terminal A. The shuttle tracking system was down, and calls to the hotel were robo-calls stating the shuttles ran every 15 minutes; apparently not. Could not talk to the front desk to ask about the shuttle as it just rang busy..very frustrating. So after half an hour we wandered down to get a taxi as we were freezing at the curb. THIRTY FOIR DOLLARS TO GET THREE BLOCKS! We waited a few more minutes for the shuttle. We were fortunate when we arrived in the stand up room only shuttle to be the first off, as we were first into the hotel, where one of only two people working reception for the 15 people on the shuttle turned and went into the back room after ignoring us for a full minute first. They need more shuttle if they are running that late and have stand up room only beside the driver at 9:30 PM! Hotel is tired and dated, and a classic run down airport property that puts no money into updates because…they make money on being convenient to the airport. The upside was the bed was comfortable in the tired old room. No kettle, only a coffee maker with only one coffee pouch and a cardboard cup…I had to go to the lobby because the phone system was down…glad I didn’t need anything urgent like 911. I had to check the sign on the outside of the building to confirm I hadn’t wandered into a La Quinta…not the Marriott standard I am used to after 35 years of airline flying. But convenient.
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Feb 01, 2025
Average room, terrible experience
I am wildly disappointed in my stay at this Marriott. I don't know what I expected from an airport hotel but this was not it. Look, the room itself was clean and comfortable for the most part. But so many things went wrong. The WiFi stopped working halfway through the evening, and it never started working again. It seemed like they rebooted the system at one point, but it didn't take and it went out again. Obviously frustrating. The shower didn't drain properly and the vent in the bathroom was completely disgusting like no one had cleaned it in a year -- lint several inches thick. The best part of the whole stay though was when they double-booked my room and called me up like it was my fault. I was getting out of the shower when an older woman started trying to get into my room. Thank god I keep the deadbolt on or she would've waltzed right in with her key to my room that the front desk had given her. I kindly told her I was already staying in this room and advised her to speak with the front desk. Later, they called me up to ask why I hadn't moved to the other room they had assigned me as if I was the one who caused the issue. No one had spoken to me since I'd checked in and not once did I request a room change. It was their cock-up and it was bad enough that it happened, but then they tried to make it seem like it was my fault. I could probably go on, but I'll leave it there. I am normally quite happy with my Marriott experiences, but this was just embarrassing from head to toe. I hope they get their act together in the future. Oof.