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Customer Ratings & Reviews
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2294 reviews-
The classic airport hotel
The classic airport hotel, so location OK but cleanliness, comfort and services best not commented on. I wonder if it is not possible to do better. At least do it to keep your brand reputable. The lobby is not bad, the staff do what they can but as soon as you enter the room, you can't wait for tomorrow. Anyway, no choice.
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It is Fate!
The weather gods have spoken! Here I am on Christmas Eve arriving a day early for my yearly pilgrimage of Park and Fly, courtesy of one of my favorite places, Newark International Airport Marriott! Yes the mixture of snow and ice on the roads convinced me to spend an extra day with my Marriott family! It is worth every penny! Arriving a day early I get to visit with the Marriott’s SUPERSTAR trio of Elizabeth, Wafaa and Tarian! You three are so amazing, talented and most of all, committed: you make me and every visitor feel special, welcome and cared about! Thank you from my heart! It’s so great to be back again. And so, Merry Christmas to all and to all a good night!
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Crummy service, convenient location.
Booked a king and was given a double with the excuse “the king wasn’t guaranteed”. The snooty clerk was looking pretty hard down her nose because we weren’t dressed as ostentatious as other New Jerseyans. Lovely. The hotel is as basic as any other hotel, despite the price.. they can’t even keep the carpet flat through the hallways. And the lighting? Cold as ice LEDs.
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Tired hotel that is desperate for a remodel.
M club closed on weekends. This is a tired hotel with old furnishings and flooring. The mattresses feel like they needed replacing 5 years ago. The hotel needs a desperate revamping. The “dinning” area is an extension of the bar and is very noisy. Overpriced food and rooms. Only redeeming quality is it is close to the airport.
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Nonsense in Newark
Staying here tonight due to an early flight. Hotel is very big and pleasant, our room is clean and comfortable. What’s odd and annoying is the lounge for Bonvoy people, we are Platinum members, is closed from Friday-Sunday. The hotel is busy and there is no lounge. It makes exactly zero sense. The man at the front desk who checked us in gave us little packs of 5 Hershey Kisses to compensate. I’m not making this up. So…whoever owns this hotel is making bank and not at all delivering any benefit to loyal Bonvoy travelers which pretty much stinks. I do hope they get the shuttle right as we will need that in the AM. Newark has the bad reputation it has because hotels and people here don’t offer much in the way of hospitality or service. This hotel should be obligated to do better since it has the Marriott name.