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Customer Ratings & Reviews
TripAdvisor Traveler Rating
13723 reviews-
Perfect New York Hotel
Perfect hotel! Great location, great room overlooking times square. We really enjoyed the free drinks in the hotel bar - perfect way to start your evening! Also - being able to get the bus tour and statue of liberty boat tour for free during our stay was brilliant too! Can't recommend enough!!
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Fabulous View if Times Swuare
This hotel is amazing. Go up to 8th floor for lobby and registration. It is always so busy. Take a number for elevator. Hope for a room with a view of the New Year’s Ball on Times Square. Easy to get transportation to any spot and in walking distance of Broadway and great restaurants and shopping. Great place to stay
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Dated hotel
When I initially entered the hotel, I was definitely not blown away. The lobby is kind of a pain to get to, using a busy set of elevators. The hotel common area and rooms definitely felt very dated, almost like an old cruise ship. The hotel is huge, so even getting to my room took awhile. The room itself is ok, also dated. It was pretty spacious though, for NYC in particular, and recent blackout shades (always something I look out for) so I got decent sleep. I would likely not stay again. The hotel felt old and a bit gross. I feel there are a lot more updated hotels in the area that I've stayed at.
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Unacceptable customer service/Found something in my water bottle
A Shocking and Unacceptable Experience I recently stayed at the Marriott in Times Square, and I’m appalled at the experience I had. Waking up to find a bottle filled with an unknown substance in my room was deeply disturbing and unacceptable for a hotel of this caliber. I immediately reported the incident to the staff, who assured me they would investigate and get back to me that day. However, it's now been over a week, and I have received no follow-up, no explanation, and no resolution. The lack of communication and concern from the staff is utterly unprofessional and reflects poorly on the management. For a brand as reputable as Marriott, this level of disregard for guest safety and peace of mind is inexcusable. Guests expect a safe and clean environment, and Marriott has clearly failed to deliver on even the most basic standards of hospitality. I urge anyone considering this location to think twice. If Marriott can’t guarantee its guests’ safety or accountability when something goes wrong, it’s not worth the risk.
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Wonderful experience.
We generally stay in Marriott properties because we get points, so I chose this because it was right on Times Square. It was perfect for our needs. We had a room overlooking Times Square - fun! Tons of people but we never had to wait too long for an elevator or a seat at the bar. Room was clean and spacious. The price was very reasonable considering the location, and it was also literally next door to the theater where we had tickets for a show. Special kudos to the bell staff who not only hailed handicap cabs for us but helped my husband put my scooter in the rear. We will stay again!