Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13749 reviews
-
Mar 13, 2025Great hotel in a great location for Christmas week
We went to New York City for the first time in 40 years during Christmas week. We arrived on Christmas Day and left hours before New Year’s Eve. The crowds in the 10 square block area around Times Square are always chaotic and it was amazing how busy it was even by my standards. Our room was very nice, clean and surprisingly quiet. I asked for a room that could see the Time Square but not immediately overlooking Times Square. Everything was clean and comfortable. We ate breakfast in the M club as we are titanium members. The breakfast selections were huge and the food was always very good. We had Christmas dinner in the hotel because we flew on Christmas Day. The food was good, but not great because that was a huge volume of people. Over the course of the next several days, we had several meals in the restaurants downstairs. The service was always fair, but the food was always pretty good. As expected, there is a huge number of people that stay at this gigantic hotel and especially at this time of year it was probably extra crazy busy. The location of this hotel cannot be beat. We could see the Time Square ball drop area in addition to many other extractions, different windows. We worked extensively too pretty much all the major sites in New York City. If you can afford this hotel, it’s definitely worth it because of the location. It was very expensive and it did seem as though it was one of the giant Las Vegas hotels. We decided to stay here because we plan to go to NYC just once and wanted to do it up right.
-
Mar 08, 2025
Surprisingly nice hotel in the midst of NYC chaos
Overall a surprisingly nice stay. Attended for a work conference happening at the hotel When I arrived, it felt like A LOT. A lot happening in the lobby - lights, people, activity. Lobby is in 8th floor. First floor entry felt like a zoo. So at first, I wasn’t sure. But the room itself was nicely appointed and clean and quiet. And the M club lounge was one of the nicest ever. I needed a late checkout (platinum member) and they were accommodating. So I am torn but will likely return. Coming back for work, I’m torn about it. But when coming to NYC with my teenagers for fun - this hotel will be on the top of the list.
-
Mar 07, 2025Hospitality at it’s worst
My stay at the Marriott Marquis in NYC was quite disappointing. I was staying at the hotel for a group meeting held at the hotel. Check-in was great and Justin C at the Front Desk (FD) should be commended. The second day is where everything fell off the rails. At about 10:00 am I had a VM from the hotel stating there was a “mix-up” and they were changing my room (mind you I was with a group holding all day long conferences - which were held in the hotels’ convention space). After the long day I go to the elevator bank and my room key was disabled. I go to the front desk to see what is going on and how you can move someones room without there consent/aknowledgement and immediately the FD Agent said she cannot help me as I am not “calm enough.” I have worked in hospitality, including the FD at the Four Seasons, if I had reacted that way to ANY guest I would have been fired immediately. Since this FDA was unwilling to assist in any way shape or form I requested the manager. As I am waiting she is still giving me a poor atitude and while checking in another guest allows the other guest and I to have a confrontation. Had she been polite and tried to deescalate the situation, or at least offer a manager herself if unable/unwilling to assist instead of escalating the situation it could have been resolved very civily and easily. She even threatened to call security on me - let me reiterate deescalate and provide Customer Service not fuel to the fire - this is indeed your job afterall. The Front Desk Manager finally got to me, I believe Vinny, and brought me away from the situation and had to figure out what happened himself. Unknown was what room my belongings were in, and how my room got changed in the first place. Kudos to him, and Justin C again as we were at his station for diffusing the situation. Finally, we figured my personal items must be in my original room. Vinny and Justin were able to upgrade my room and provide some Marriott points for the incident. I am a loyal HIlton Diamond Member and am unlikely to ever stay at a Marriott branded hotel ever again. The hotel might be nice on the outside but the team members who work there (not all) make me wonder how they can allow people like the FDA get hired or keep a job in hospitality. If you are only willing to assit guests when they are happy, you need to work in a job where interaction with others is nonexistent. Another point of mention: the banquet dinner. There was a salmon option and a vegetarian option. I do NOT eat fish so requested the vegetarian option. The hotel ran out of the vegetarian option. Thus, after the whole fiasco at the front desk I had to wait over an hour for an alternate meal option (I was not the only person at my table this happened to either). When we were finally served the meal it was pasta with marinara sauce on it - not the eggplant option listed. I know this is not solely on the hotel (as the group I was with has a small part to blaim with this portion); however, a big hotel like this that handles banquet meals regularly should be prepared to have alternative options, espcially when there is only 1 primary meal option. I spoke with the banquet manager but there were no alterantive meals available. For the banquet incident I say “failure to plan is planning to fail.” ALWAYS have ample alternate meals if no REAL option is provided. IE: only having salmon and a few vegetarian alternative options.
-
Mar 04, 2025
Nicer than we thought
My wife and I typically avoid Times Square like the plague when we're in the city and like to venture out to other areas. We ended up staying here for a conference and we were surprised that we enjoyed our stay. The hotel is expensive (given the location), but we had a conference rate, so that helped a lot. The staff were kind and very friendly and the room was surprisingly quiet as well. The bathroom was nice and had good water pressure, but the heating in the room was very hit or miss, so that was a bit of a downside. The location is the big key here as it's directly in Times Square and you can get to anything you need from here, particularly if you're going to a Broadway show. It's a nice hotel overall!
-
Mar 04, 2025PERFECT LOCATION
The location of this hotel is PERFECT! We had room 1621 and it had an amazing view of Time Square. We could see Midnight Moments from our room (All the electronic billboards in Time Square display the same art nightly from 11:57 PM to Midnight). Everything was within walking distance. We saw two musicals. We walked to Rockefeller Center and many many restaurants. Easy access to subway, uber, lyft or taxi.