Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Customer service in comfort
A fantastic hotel for exploring New York in COMFORT. As a Hilton goes, they work the hotel well for it being so central. Sharon (Exec lounge concierge) is a warming welcome each day! She’s made herself apart of our journey here. Rooms are spacious and all amenities work well.
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Mediocre stay, unhelpful staff
BASIC hotel. Unhelpful and occasionally rude staff. You will get the basics and that’s all. But you are paying for more than that. I came with my daughters for spring break. The location was good to get around to places we wanted to see. But staff was overwhelmingly unfriendly. To start, we ordered the breakfast option for 3 days of stay. On arrival they gave us breakfast tickets for one day only. Once I realized this, I was ping ponged for an hour between staff members who kept telling me “go do this” “go ask him this and come back.” Took an hour of back and forth to retrieve breakfast tickets that I rightfully paid for. I asked for late check out. One staff member said to call at 7 am to request it, as it is first come first serve. I set my alarm for 7. When I called at 7, they said call back at 8. Lol. I ruined my sleep the last morning due to their carelessness. Beds are uncomfortable and rooms smell moldy. No drinking water in the rooms, no coffee maker. However, staff happily demanded tips and gratuities for crappy hospitality service. My experience here represents the worst of American hospitality - paying for one thing and complacency of people to take what they haven’t earned thinking they are entitled to by just showing up to work.
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INCREDIBLE stay for our daughters 18th birthday!!!!!
We stayed at The Hilton Midtown for 5 nights to celebrate my daughters 18th birthday and can I just say WOW!!! at check in they upgraded my daughters room and also upgraded her and all of us to breakfast in the executive suite for free! Not only that but on my daughters birthday they put a gorgeous cake in her roomand a letter wishing her happy birthday! Photo attached! Concierge were fantastic and delivered balloons to my room that I'd ordered! I was just blown away and massive shout out to Serena and Caroline who made my daughters 18th birthday one to remember! I can't thank you enough! The rooms are lovely, clean and very comfortable! The location is spot on and near Times Square. Honestly wouldn't hesitate to recommend this hotel to anyone! It's just perfect! A big thank you from Selina and Lillie x
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Unsatisfactory room, happy service
My husband and I have been visiting nyc for the past 12 year, each time we visit we always stay at the Hilton Midtown Hotel. W are Hilton diamond members and love supporting the Hilton Hotels around the world. Each time we stay at midtown Hilton nyc, we always get a warm welcome and love our stays. Unfortunately this trip was a little disappointing, we did receive an upgrade for the hotel room, however the room was very disappointing, there was all this dirty things stuck on the ceiling and walls of the room, which tells us the room wasn’t clean very well. We stayed 7 nights and had the room received everyday 3/7 days the fresh towels we were given were dirty and soiled. Very disappointed. On a positive note, we love going to the executive lounge for breakfast, every morning we are greeted by Sharon, her warm welcome and beautiful smile makes it extremely special and makes us feel like it’s a home away from home, thank you Sharon xx We spoke to the manager Nathan regarding the issues we had with our room, he was very polite and apologised for the situation. I hope our next stay will be a more pleasant and positive one.
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Solid Hotel for Families
This is a solid hotel in a great location! We were able to book spring break week with our Hilton points and I am very happy with our stay. It is a convention hotel and ot was very obvious when we arrived that it was full of business people doing business things. We were one of the few families with young kids staying there, but it didn't affect the way anyone treated us us. It is 3 blocks from Central Park and 1-3 blocks from multiple subway stops. It was a great jumping off point for our sightseeing adventures. The breakfast buffet was fantastic and the staff were great, very friendly and helpful. We stay on the 41st floor and never waited for an elevator despite how busy it was. Drinks at the bar were expensive, but it is NYC so that was not a surprise. The rooms were plenty big for NYC and comfy. All in all, I highly recommend.