The hotel discount is already reflected in the vacation price.
Not valid in-room, breakfast varies by location.
Not valid in-room, breakfast varies by location.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- Bridges BarTucked away off the lobby, between the elevator banks, Bridges boasts an extensive brown spirit menu and wine list and gives guests the perfect place to relax while overlooking bustling 54th Street.
- Herb N' KitchenExplore sandwiches, salads, and dishes made with honey from our rooftop hives. The barista zone opens at 5 am for coffee and breakfast to go. The marketplace opens at 6:30 am with hot and cold dishes. Opt for a sit-down breakfast with our brunch buffet from 6:30 – 11 am.
- Lobby LoungeOverlooking the lobby, the Lobby Lounge is your spot to rendezvous. Enjoy exceptional wines, cocktails and light fare. Our kitchen is open until 10 pm.
- RoomService
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- ATM/Cash machine†
- Baggage hold†
- Baggage hold†
- Children's nursery†
- Coffee shop†
- Communal bar area†
- Concierge desk†
- †
- Air conditioning†
- All public areas non-smoking†
- ATM/Cash machine†
- Baggage hold†
- Baggage hold†
- Children's nursery†
- Coffee shop†
- Communal bar area†
- Concierge desk†
- Concierge lounge†
- Connecting rooms†
- Early check-in†
- Electric car charging stations†
- Elevators†
- Exhibition/convention floor†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Full american breakfast†
- Gift/News stand†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- On-Site parking†
- Pet-sitting services†
- Restaurant†
- Safe deposit box†
- †
- Sundry/Convenience store†
- Technical concierge†
- Tour/sightseeing desk†
- Wireless internet connection in public areas†
- Business Center†
- Ethernet Connectivity†
- Fax Machine†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- Printer†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Gym †exerciseRoom
- Basketball court †Basketball court
- Beach †Beach
- Bike rental †Bike rental
- Bowling alley †Bowling alley
- Gym †Fitness center
- Jogging trail †Jogging trail
- Playground †Playground
- Racquetball court †Racquetball court
- Sightseeing tours †Big Bus Tours
- Squash court †Squash court
- Table tennis †Table tennis
- Tennis court †Tennis court
- Walking track †Walking track
- Weightlifting †Weightlifting
- Carnegie Hall
- Central Park
- City Center
- Empire State Building
- FIFTH AVENUE SHOPPING
- Jacob Javitz Convention Center
- Lincoln Center
- MoMA Museum of Modern Art
- Rockefeller Center
- Statue of Liberty
- Times Square
- World Trade Center and 911 Memorial
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
15279 reviews
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Dec 28, 2025Billing error leaves me $800 out of pocket
Although the location of this hotel was great, the service at the hotel itself is not great. We arrived 19th December. I'll start with the worst pain point - the billing! So at the start they deduct $400 from your card ($100 per night). At most hotels they simply hold this amount but at the Hilton they deduct it from your account. Then as you spend, instead of deducting it from the $400 deposit, they simply keep charging you more. I went to the front desk to ask about this and I was told that they keep charging more as the system works out your average daily spend is and then charges you the anticipated total spend. So if I spent $110 on the first night, they would charge me an additional $40 so the total taken from my account would be $440. I was told when I check out they would work out any difference and credit it back to my card. So when I checked out I was $100 in credit and was told this would be credited back to my card. Of course this has not happened - instead they took more money out! Overcharged me c.$800 in what appears to be the difference between the total bill and the original $400 (ignoring the fact they had been charging my card the whole way through my stay). I am now back in the UK having been overcharged $800 and noone at the hotel is responding. I have now reported this through the billing section of the website so hopefully someone gets back to me. Other pain points: We were told in advance about the lifts but it was truly awful - waiting up to 10 minutes each time just to get a lift. We are a family of 5 so I booked a double room with sofa bed (an executive suite I think). When we arrived the sofa bed had not been set up so I pulled this out and searched for some bedding but there none in the room. I called customer services and someone came up with a literally a sheet - no duvet or anything. I said can we please have a duvet at least like the other beds have. They returned with what I can only describe as a old grubby quilt. It had a big yellow stain on it and when I complained I was told that it is clean and that's all they have left? I couldn't believe a hotel this size does not have spare duvets!? Then I went to take a shower and alas, the shower gel bottle in the bathroom was empty - another call down to customer services to get that replaced. There was truly nothing "executive" about this room or our stay at all. Let's just hope they return my $800
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Dec 28, 2025Read before booking
Realistic review on Hilton Midtown NYC. Expect to pay a $500 refundable deposit on your stay. We knew we would have to pay a deposit (like any hotel) however $500 is a lot of money to loose unexpectedly at the beginning of your trip, so bare this in mind, as this ate into our spending money. We paid an additional fee for a double room with a city view. When arrived at the hotel we was met with a choice for a room on the 40th floor with a double and pull out bed or a double room on the 13th floor with a restricted view of the city. We chose the 40th floor and once we had reached our room, the room had looked to be used and there was one double bed and a travel cot… baring in mind this room was for 3 adults. If you want a city view, you will hear the city noise. This was expected as the streets of New York City are very busy. However, even with the windows shut you can still hear the hustle and bustle below. We would wake up in the morning with unexplainable bites all over our bodies. Unsure to what this could have been from, vents, window being opened occasionally or the beds etc. After our palaver with the bedroom situation, we were offered two complementary breakfasts for the week. These are worth around $50pp for a standard breakfast buffet. Definitely had better and cheaper outside of the hotel. Apparently they had some work going on with the elevator systems so the wait time for elevators would be around 20 minutes plus during busy periods and when you’re on a high floor the last thing you want to do is climb 20+ flights of stairs. Anyone could walk in and out of the hotel in the daytime and in the evening you had to show your room key card although this was only asked once out of the six days I was there. Other wise I just walked straight past the security guard on the door. Be prepared to pay for everything from water for your room to storing your suitcases at check-in and check-out at $5 a bag (including handbags and other small bags) There are no facilities in the hotel room like a kettle cups, tea, sugar’s coffees, etc. However, the hotel room itself had a lovely big bed, the bathroom seemed quite new. The rooms are very spacious. I wouldn’t say there’s a lot of storage but we made do. The staff were an absolute pleasure very accommodating always saying good morning holding elevated doors for you and overall making the whole experience worth it. The hotel is also local to some main attractions like: 15 minute walk to Time Square Five minute walk to the Rockefeller Centre Three minute walk to radio city A 10 minute walk to Central Park About a 25 minute walk to the empire State building And a 28 minute walk to the Summit
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Dec 27, 2025
Nahhhh.....
I would actually give this hotel itself 2.5 starts but decided to round up-not because of the actual stay, only for location. This hotel's location is in perfect walking distance to all the fun Christmas things. The hotel itself left plenty to be desired in all areas. 1- Upon booking the hotel, I called and verified valet parking service availability. The hotel operator was so belittling and condescending. My jaw dropped when a customer service rep was literally mocking me saying "Is that a serious question?" I was then directed to another individual who was kind and assured parking WOULD BE available. 2- Upon arrival, no spaces available for full size SUVs. We had to find parking elsewhere with small kids in tow. Would have drove something different if we would have been made aware of that when we called to inquire about the parking! 3- Room was outdated and half the electrical outlets didn't work and in turn some of the room lamps didn't work. One outlet that did work gave you a small shock every time you plugged something in. 4- Elevators were slow and under construction. Wait times exceeded 5 minutes at times. 5- Everyone is given a $35 Food and Beverage credit per day. Was told if charged to the room it would automatically be deducted. We used said credit, it was NOT taken off. Had to call and file a grievance with Hilton to get a refund. Wonder how many people they "accidentally" make that mistake with. Don't give me a response to email your customer service team, I already did that after your operator made me feel like a giant @$$ hat for asking a question and ya'll ignored it. I really am not a chronic negative reviewer, but for being the biggest hotel in NYC, y'all need to do better.
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Dec 23, 2025
Disappointing Christmas Stay
Just returned from our annual (28th year) family trip to NYC for Christmas. Our older kids fly in to join us. We switched it up and decided to stay at this hotel using our HHPoints. My husband use to be a "Diamond" member and since retirement has lost that status. We have always stayed at Hilton properties. This hotel was a mistake and not one I would recommend. 1). Line to check bags in was about 60 deep. 2). Checked in on-line and digital key said room would be ready at 3:00 p.m., however it was not. Husband went and waited in another line of about 40 people to get to front desk and they gave him another room. Room 718. 3) Now this is where it definitely went wrong. Family enters room...1 towel for a family of 4 in bathroom; ok, fixable. The bathroom mirror light went on by light switch for 5 seconds and then shut off. No light in bathroom!!! Woman need to get ready for dinner reservation. Husband called everyone imaginable and front desk said they could not give us another room because hotel was full, but put him on hold and said hold on and let me check to see if there is anything they could do. We, no lie, held for 3 hours (had phone on speaker) and not one person checked on us, talked to us etc. Edgar, great guy and their only electrician, came during this time and said the mirror would have to come off the wall and he would have to work on the timer behind it. We needed showers and needed to get to dinner. So as we continued to hold waiting on a new room, Edgar says...lets put a lamp on the sink and we will also run a power strip in bathroom so we could all use hair dryer, etc. So.... that is what we did for our entire stay. Had no lighting (which is dangerous) and were given an actual light to put in the bathroom on the sink and a power strip.. After finally getting our showers , in semi-light, and after waiting to get this situated, we missed our fine dining dinner reservation and had great pizza. 4). Lastly, the desk leather chair was all worn and leather ripped. 5) The elevators were always full, so workers allowed us and others to use the service elevators and 6) no coffee pots in the room. You had to get dressed and go down to the lobby for coffee. So overall, my husband said we will never stay at this hotel again! There are many other Hilton properties in area that one can use. So the use of our 95,000 points was a disappointment. (I do have pictures).
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Dec 22, 2025
Prepare for a subpar Hilton experience
The service here is below what I have received at any embassy suites in Florida (always good to great). Really unexpected for a big city and great location like this one. Certainly below the Hilton standard. No water offered or in room as a gold member, no coffee machine and no sheets in the room for the sofa bed despite clearly stated in the reservation that it was for 3. Sheets were provide after asking customer service, made me feel I was bothering. Asked about the water and the lady said I was right, 2 bottles of water were part of the benefit. Still, sheets were brought but no water. This is not cheap motel based on price, hence treated like that. A shame. I am a Hilton loyal, but this one is hard to excuse.
- AdvisorySome hotel services may not be available or may be limited during your visit.The following services and amenities are currently not available: Airport Shuttle, Business Center, Complimentary Evening Social, Concierge, Executive Lounge, Fitness Center, Breakfast, On-site Restaurant(s), Room Service, Valet Parking.
- AdvisoryA mandatory $35.00 PLUS TAX per room per night Mandatory Charge is payable by hotel guest directly to hotel. Charge amount is subject to change. Daily Mandatory Destination Charge will be added to the room rate and includes: Premium guest internet access (3 devices); daily $35 food and beverage credit for use in hotel restaurant, bar and lounge; daily $25 laundry service credit.
- AdvisoryThe hotel elevator system will be undergoing an upgrade through June 2027. During this time, one elevator car in each bank will be out of service. Thank you for your patience and understanding.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18