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Resort Details
Hotel Advisories
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Customer Ratings & Reviews
TripAdvisor Traveler Rating
15001 reviews
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Jan 18, 2025Okay stay
Hotel is massive with some good and some not so good points. Staff were attentive, but with the Hilton Honors app you don't really need to interact with anyone for check in or check out. The towel bar was coming off the wall in the bathroom and the bed was both lumpy/worn and squeaky. But generally the room was clean. Security felt light considering, but the location was convenient. Prices at the onsite snack bar and bar were outrageous. If you need something walk a few blocks to Whole Foods and pick up what you need there. No fridge or coffee service in the room - which was disappointing when staying for a multi day conference. Made my own "fridge" with ice in the ice bucket.
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Jan 18, 2025Terrible hotel, very disappointing
Very disappointing hotel. It is a shame that the Hilton name doesn't mean anything anymore. It has the potential to be an iconic hotel given its history but it's a dump. The only good thing about this place is the location. The lobby is big but here is nowhere to sit. You either have to go to the cafe or the bar but there is no seating in the lobby. The resort fee is stupid, forcing you to buy overpriced food in the hotel cafe. The room is very old and in dire need of renovation. On my second night the water wasn't hot. The carpet is filthy. No coffee/tea in the room, not even a bottle of water. Everything is scuffed and knackered. No USB chargers. And the worst, I asked to leave my suitcase at reception for a couple of hours and they charge $5 per piece. I stayed at hundreds of hotels in my life but was never charged for basic services like this. Apart from giving you a bed, I'm not sure what other service they actually provide for the price.
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Jan 17, 2025This property goes above and beyond what is normally expected of the Hilton brand, especially in the United States and e
The experience at THIS property is made special by the employees. In particular Sharon at the executive lounge who is essentially a personal concierge for all Diamond guests. She is someone that should be used as a guide on how to enagse eith high spend guests.
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Jan 15, 2025
Drink charges are outrageous!
Hotel staff was good this year and more accommodating. Housekeeping staff was outstanding and we barely used the service, but they were always available when we needed them. Bridges Bar - where do I begin?! We go annually for a conference and in Jan 2023, Bridges was a nightmare - trash cans spilling over with trash, understaffed, etc. So we decided to give it a try this year. A $25 martini - vodka & vermouth, a few olives is not acceptable anywhere. A $26 Old Fashioned is also outrageous. Also, please make it crystal clear that gratuity is included. The server did not advise verbally and most bars don't include it so we did not verify plus it was late, we were visiting with old friends, there was a woman in crisis who showed up and made a big scene, we were tired from working all day, etc. Our server who was okay, but he def got a nice bonus. This feels sneaky and especially for what we were paying for our drinks. We all had only drink, save for the martini drinker. Never again. Please don't be sneaky, it's not a good look.
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Jan 12, 2025
Executive lounge service
Sharon in the executive lounge provides an exceptional greeting and hosting. So genuine, warm and friendly. The selections in the lounge are plentiful and fresh leading to a savings on the expense account! A friendly face to greet you is the topper! Thank you, Sharon.