Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Noisy elevators
I have stayed here numerous times (at least 8 times for Mardi Gras weekend). The most recent was terrible. The room was fine, clean and a great view of the river, but I had the worst night's sleep ever. The elevators (which were not next to us, so I feel for the occupants of the rooms that were directly next to the elevator) were incredibly noisy. I have a video--it was clanking around (which also made me nervous). It sounded like construction work all night long. We were there for Mardi Gras, so obviously didn't expect it to be quiet and calm. The parades outside went very late and that noise was not a problem at all---the elevators were so loud that when we first arrived during the day, we actually thought it was construction as it was loud clanking/banging., metal scraping.... did not sound like an elevator. Had we been in the room longer when we first checked in we would have requested to move. We only realized it was the elevators when we came back late in the evening with tired children and went straight to bed. (but I was woken up at least 4 times throughout the night). Also, the pool was closed the first day we were there, which was disappointing as it was very warm. FYI, I live in Manhattan, and am used to noise at night--so for something to wake me up--it is VERY loud.
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Great Location
Solid Marriott property with a great location. I went with my family for Mardi Gras parades and the location couldn't have been better! It gives you easy access to the French Quarter as well as the CBD. The lobby is beautiful and looks like it has been recently renovated. The room while older was extremely clean.
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Over Rated
Fairly disappointed overall. Housekeeping has a problem. They didn't even show up on day 2. One of my peers didn't have any towels in her room when she got there. Meeting room, location and food were fine. If I go back to NOLA I'll stay elsewhere.
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BLACK MOLD
My daughter and I stayed here for a cheer competition in mid January. Upon check in, I noticed the carpet was damp and crunchy and the room had a stale odor. The room was quite cramped and small, which left little room for suitcases--one space was in front of the drapes. So it wasn't until the last night that I noticed standing water on top of the windows sills. When I pulled back the drapes I was horrified to see not only standing water, but also active dripping water all over the walls surrounding the windows with black mold everywhere. I was absolutely horrified and immediately informed the front desk. Abby said security had to write up an official report so the security came; took photos with an iPod (yes an iPod); and said Marriott Claims would contact me within 72 hours. There was ZERO urgency, apologies, or offers to somehow make this right. None. Not only was my room affected, but both of my friends who had rooms on either side of me had the same mold growing. It has been 2 weeks since this stay and I have received ZERO contact from the General Manager Frank or Javier despite leaving many, many messages requesting a call back. I finally contacted Marriott Corporate who took down my concerns and promised follow up and not shockingly there was none. I am appalled as a nurse that a hotel would put guests in a room with ACTIVE BLACK MOLD given the high risks to individuals who come in contact with this pathogen. It is a health risk and can be detrimental. I find it even more appalling that there has beenNO contact from Marriott's managers or security team to rectify this situation. The amount of endless hours of calls and emails my friends and I have made should not go unanswered. Do not stay here--especially in Rooms 811, 815, 809 unless you are ok with being exposed to black mold.
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Value: Did Not Get Our Value - Do Not Stay Here
Stars - 1 Stars Area -1 Check - In -1 First Impression - 1 View From Room - 1 Cleanliness - 1 Amenities - 1 Bathroom - 1 Bed & Sleeping - 1 Value - 1 Percentage Of Perfection 20% Possible Score - 45 Actual Score - 9 When: December Check In: Super Rude Check-In First Impression: Gross Room - Drapes Broke Would Not Open View From Room: No View Cleanliness: Hairs in Bathroom - No Detail Cleaning Amenities (We Used): We did not use any Bathroom: Hairs in Bathroom Bed & Sleeping: Uncomfortable Value: Did Not Get Our Value - Do Not Stay Here