Property Information
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Resort Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
636 reviews
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Dec 19, 2024EXTREMELY LOUD PARTYING AT ADJACENT HOTEL
The JW Marriott Hotel is located across the golf course from this resort. On two of the nights during the week we stayed there were huge and EXTREMELY loud parties going on outside. There was booming music which reverberated through our unit in addition to yelling DJs, guests shouting and clapping, and flashing lights. It completely ruined both evenings and prevented us from sleeping. We called both our resort and the hotel and were told they were private parties and they could be as loud as they liked until 10 p.m.; however we noted the noise didn't stop until around 10:15 both nights. We ran into some of our neighbors in the resort, and they were just as angry as we were. None of us could actually believe how disturbing this incredibly loud partying was or the fact that they just basically told us "too bad!"
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Nov 14, 2024Great getaway
lovely and quiet property - well maintained, lovely grounds and pool areas, unit was spacious and nice patio on golf course, didn't use food service on property but it is available if you want, concierge was great at recommending things in the area to do, no problem parking (some of it even under cover from sun), we got a 2 bedroom but the 2nd room was actually a second smaller unit with small kitchen and own full bath ( we basically didn't even use the other unit, but would be great if we had had guests/family)
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Jul 14, 2024
Customer service matters
Resort is fantastic. Beds are comfy. Units are nicely done & everything works. Complimentary shuttles every 20 minutes to take you to other pools on the property or to the adjacent JW resort. Misting fans to keep you cool outside. The biggest complaint I have is that the front desk staff at check in act like they hate their job. I specifically answered a pre check in questionnaire and stated I had limited mobility, and at check in was assigned to a unit several buildings away from a pool, which I requested to be near so as not to have to walk far. She didn't give a crap.
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Jun 06, 2024
Golf Isn't Everything (We Don't Golf)
We booked our vacation at Marriott's Desert Springs through Interval International and we were treated like we were Owners. The lines at check-in time are understandably long, but they deploy a virtual army of welcoming and informative receptionists to insure that guests have the best possible vacation experience. Jan at the Concierge desk and Andrew at the Sales desk obviously enjoy making ALL guests feel like they are long-lost family. We had a lovely, relaxing time enjoying the many amenities on property (pools, hot tubs, fitness centers, walking trails) and the gorgeous views of the golf course and waterways from our balcony. I like to book the top floor for the quiet benefit (no pitter-patter of little feet if a family is staying in a villa above yours), but be aware that there are no elevators at the resort. On the plus side, schlepping our luggage up and down the 20 steps counted as a nice workout. The wife also suggested March or April might be cooler than the end of May for planning our next vacation to the area!
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May 27, 2024
Outstanding
We are now ending our week here in Palm Desert. We never stayed here before. Very pleasantly surprised. We stayed in a 2 bedroom in the Jasmine section of the property. Even though it has a separate entrance away from the check in area we much preferred it since it is not as crowded. The villa was nicely appointed and very clean. Not one complaint from us. The pool got a little crowded due to Memorial Day weekend but not an issue. We went dinner in the area 5 times and never had a bad experience. We hope to return here at some point