Property Information
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Resort Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
635 reviews
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Nov 14, 2024Great getaway
lovely and quiet property - well maintained, lovely grounds and pool areas, unit was spacious and nice patio on golf course, didn't use food service on property but it is available if you want, concierge was great at recommending things in the area to do, no problem parking (some of it even under cover from sun), we got a 2 bedroom but the 2nd room was actually a second smaller unit with small kitchen and own full bath ( we basically didn't even use the other unit, but would be great if we had had guests/family)
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Jul 14, 2024Customer service matters
Resort is fantastic. Beds are comfy. Units are nicely done & everything works. Complimentary shuttles every 20 minutes to take you to other pools on the property or to the adjacent JW resort. Misting fans to keep you cool outside. The biggest complaint I have is that the front desk staff at check in act like they hate their job. I specifically answered a pre check in questionnaire and stated I had limited mobility, and at check in was assigned to a unit several buildings away from a pool, which I requested to be near so as not to have to walk far. She didn't give a crap.
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Jun 06, 2024
Golf Isn't Everything (We Don't Golf)
We booked our vacation at Marriott's Desert Springs through Interval International and we were treated like we were Owners. The lines at check-in time are understandably long, but they deploy a virtual army of welcoming and informative receptionists to insure that guests have the best possible vacation experience. Jan at the Concierge desk and Andrew at the Sales desk obviously enjoy making ALL guests feel like they are long-lost family. We had a lovely, relaxing time enjoying the many amenities on property (pools, hot tubs, fitness centers, walking trails) and the gorgeous views of the golf course and waterways from our balcony. I like to book the top floor for the quiet benefit (no pitter-patter of little feet if a family is staying in a villa above yours), but be aware that there are no elevators at the resort. On the plus side, schlepping our luggage up and down the 20 steps counted as a nice workout. The wife also suggested March or April might be cooler than the end of May for planning our next vacation to the area!
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May 27, 2024
Outstanding
We are now ending our week here in Palm Desert. We never stayed here before. Very pleasantly surprised. We stayed in a 2 bedroom in the Jasmine section of the property. Even though it has a separate entrance away from the check in area we much preferred it since it is not as crowded. The villa was nicely appointed and very clean. Not one complaint from us. The pool got a little crowded due to Memorial Day weekend but not an issue. We went dinner in the area 5 times and never had a bad experience. We hope to return here at some point
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Apr 25, 2024Worst customer service ever!!
ust now on Google This is our first time visiting the marriot villas 1. I am a Bonvoy Gold elite member and I have stayed at many Marriot family resorts and hotels. From the moment we arrived the service has been terrible. I would lean towards saying this is more of a 3 star property with a 1 star for service. We were first Checked in by a very unfriendly lady at receptionist wanted to put us in a room off the main highway, to which I declined. She “ accommodated me by putting us in a room still far from where I wanted to be and we would have to wait another 2 hours until it was ready. So we needed to wait until 4:30, which is 30 after the check in time stated on the marriot bonvoy app upon booking. We finally got our room just at 4:30, and I walked in it was not as described on the application. The application is a direct connection to marriot Bonvoy and should be displaying accurate information on it. The rooms are actually not connected at all. They are seperate lock off rooms. I booked thinking we could be with our young children in the unit together. It’s very inconvenient to be with your children and keep them in an entirely separate locked off room. When I contacted guest services they simple said it’s not their responsibility to ensure the marriot app has the same information displayed on their website. Are they not the same thing? Convoy app should directly reflect what is displayed online. You can’t expect customer who book using the app always to double check to make sure the online description matches. How is that supposed to help me? Like I said the app needs to be and should be cohesive! My feedback is not only for the lack of information displayed on the app but when they attempted to fix it they told me I had to contact the other villas II myself as they are seperate!! I mean talk about the fabulous customer service! We decided to make the situation work because the other option they found for me after I argued that it shouldn’t be my responsibility they got back to me with an option which I said yes to on another property but failed to mention that the room configuration would be different and there wasn’t the same number of beds in the other room and it was smaller. Great so now I’m getting a smaller soon with fewer beds, paying close to $700 for 2 nights and im Getting the worst service ever!! On top of the poor first impression when I contacted service for a thicker blanket for the couch bed they said they didn’t have any. How is that possible? They have a couch bed for use and it’s supposed to be a 4 star hotel. How are blankets not available not to mention the beds were uncomfortable and the pillows were awful. If you like your usual marriot experience this will not be it. Resort concierge? What a joke! In addition the pool service never once asked if I needed service. They walked around not helping. When I contacted customer service to request a later checkout you would think that due to all the trouble we experience here they would be willing to accommodate a late check out. Your marriot status means absolutely nothing here! Save your money and stay at the JW or Hilton la Quinta there are so many other options. I find that if you want the motel experience with a slightly better room come here.