Kameha Grand Zurich Autograph Collection

Customer Ratings & Reviews

TripAdvisor Traveler Rating

951 reviews

• 

  A pleasant stay

  We stayed in the Kameha Grand Zurich for a long weekend to celebrate my birthday. It was close to the city however we decided to stay outside so we were able to see not the city centre. Occasionally we are out in the evening we take a taxi and during the day tome we jump tram and enjoy using the public transport. The facilities were good and the room was well-equipped and modern. The team was accommodating and the receptionist (young fella) on 15 Sept was so kind to let us have a late check out, which means a lot. The chef always made me a nice omelette in the morning.

  Nov 04, 2025
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  Uniquely Autograph

  This was my stay at an Autograph Collection property and I was very impressed. First of all, from Zurich Airport, this is an easy journey of about 15 minutes tram (#10 or #12) to the hotel stop. Then maybe a 3 minute walk to the hotel. This tram line also went to downtown Zurich and the main train station. That is about 25 min (because of frequent stops.) I would absolutely stay here on my next stay because the quality and price of this hotel far exceeded being in the city center and paying triple the hotel price. Special recognition goes to the friendly and professional front desk representative - Mitja - who on multiple times used my name, recognized my elite status (several times), gladly answered questions and chatted while he checked me in. I was upgraded to the Workout Suite. There are multiple variations on suites, such as the James Bond Suite, the Space Suite, etc. My room had a treadmill, weights, a running track-marked floor and stretching wall. The room and bathroom were HUGE - occupying a corner with windows down the full sides of two walls. There were several Swiss inspired furnishings - like the bank vault style handle pulls and the desk lamp. My room had a separate shower and giant bathtub (featuring a chandelier over the tub.). The temp controls worked well and were easy to understand. The bed was very comfortable and in European style, offered separate duvets for each side of the bed. The duvets were just the right weight that I didn't wake up hot or cold. Even at max brightness, I could have used more room lighting - especially when packing up my suitcase. I thought the light switches were a tad hard to find and control when entering a dark room or turning them on in the middle of the night. I had the breakfast buffet in the morning and found plenty of offerings I liked. There were customizable omelets and the pastries were all incredibly fresh. I look forward to my next visit!

  Oct 18, 2025
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  Not a Marriott types hotel, very ordinary with almost no housekeeping, unwelcoming staff.

  First off, this doesn’t look like a Marriott property and that too autograph collection. Hotel housekeeping is 0/10, they left rooms dirty on each day of our stay. Zero courtesy, never picked up trash or even care to take off towels on floor. Rooms are very small, amenities are sub standard, food at restaurant was bland and expensive. I would not recommend this hotel to anyone. This is not the type of hospitality you get at Marriott hotels. Unwelcoming staff and rooms both were a showstopper.

  Oct 08, 2025
• 

  Friendly and helpful staff,

  Nice hotel close to the airport with great customer service. Slight miss understanding upon check in relating to the room booked. The lovely lady on reception (sorry I didn’t catch her name) sorted it out quickly and even apologised with chocolates.

  Sep 28, 2025
• 

  Kamaha Grand Zurich

  This hotel is so convenient to everything. The staff was excellent and truly provides a experience just to stY there. We ate in the bar the first night and was served by Sebastion. He was so friendly and smiled constantly. Also, a wealth of information. We were elated to see him at breakfast in the morning. The food was excellent. I wish I knew the names of everyone we came in contact with as I haven’t seen so many people go out of their way to be happy and serve you since the pandemic. Convenient to the airport and Zurich. We made a one hour train ride to see the falls and it was simple. Tourist information, Noemi, helped us plan that and she was excellent though not part of the hotel. Excellent hotel, deserves 5 star rating.

  Sep 11, 2025