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3424 reviews
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Oct 12, 2024Excellent!!
I just wanted to let you know that you are doing a fabulous job with your Valets as well as your Bellmen!!! When we arrived Corbin the Valet greeted us and took very good care of us. Corbin was very professional and kind and he took our car to park it. Corbin got us in touch with Joel who was also very professional and courteous! My husband had just had surgery and could not lift more than the weight of “a gallon of milk “ and I was on crutches, so Joel was kind enough to bring all our bags to our room and he also put them up high for us to better access them. Joel was fun to talk with on our way to the room, and his character is over the top! Later, when going out to dinner Shane was right there at the curbside to greet us and to offer his assistance in retrieving our car. When we returned from dinner, David came right over and opened my door for me! Joel also came over to make sure that I had everything that I needed. Leaving today, Aaron the Bellman brought our bags down to the car. My husband said that Aaron was very professional as well! Thank you for hiring such quality young men to serve your guests!
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Oct 07, 2024Conferences are king - not families
Beware! This venue values conferences over regular paying customers and/or Marriott Bonvoy customers. My advice is to call in advance to make sure there is no conference going on. I’ve been a Marriott Platium Elite member for over 10 years and have never been treated with such indifference, lack of problem solving, and terrible customer service! When we checked in we were told there were no upgrades available due to a conference. I booked a suite online just to prove there was occupancy. To that they said there was a mistake and the app was incorrect. Instead we were placed in a room at the very back of the hotel (slide view) where it was a haul from the lobby to the room and children screamed heading down the slide from 9AM on. When we checked out we asked for a late check out of the option to purchase another room for the night. They said EVERY customer had to check out at 11am and leave the premises by noon. They were quite literally kicking customers out of the pool to accommodate a conference. There was no prior communication of this. If you are reading this that is because you are trying to decide this hotel over all the other amazing hotels in scottsdale. I say choose another. Kierland is amazing and also a Marriott property. It’s this hotel and the culture of their staff. They are never in the wrong and it’s not their problem you are not happy with the experience.
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Oct 06, 2024
JW Marriott Desert Ridge meets all needs
Temperatures over 100 didn’t hamper the success of a business meeting for over 275 attendees. The conference center, f&b and banquets staff are top notch. Couple that with delicious restaurants on-site and golf course and water park/pool you have all you need for work and play.
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Sep 19, 2024Excellent choice
Enjoyable stay. Nice restaurant options. Lots of amenities. Comfortable room and bed. Highly recommend the spa- cafe, pool, jacuzzi, steam/sauna, relaxation room and excellent massage! Outdoor area is gorgeous but I didn’t get to use it. Reliable Starbucks.
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Sep 04, 2024Disappointing Stay Over Labor Day Weekend – Not Worth the Price!
We visited JW Marriott Phoenix Desert Ridge Resort & Spa over Labor Day weekend hoping for a relaxing getaway, but unfortunately, it did not meet our expectations. While the room upgrade was a nice touch—thank you for that—the room itself was surprisingly disappointing. It was large, but the bathroom only had a small, old-fashioned bathtub as the shower, which felt out of place for a luxury resort. On top of that, housekeeping left much to be desired. Our bed was not properly made, and the floor wasn’t cleaned. The biggest issue, however, was the resort environment. The resort felt more like a playground, with kids and teenagers running and screaming everywhere, making it impossible to relax. The place didn’t feel clean or hygienic at all. The one adult pool was a huge letdown—it was small, crowded, and felt more like a pond. To make matters worse, you have to pay for a regular seat by the adult pool, not even for cabanas or anything fancy, which felt unreasonable. There were no proper rules or regulations for the adult pool, either. We saw people enter the water fully clothed—shirts, leggings, and even washing their sandals in the pool and jacuzzi, which was very unhygienic and disturbing. There were also people who didn’t seem to pay for the adult pool, using the facilities without paying. Families with kids renting cabanas nearby would let their kids run in and out of the adult area. It was complete chaos. Even the lobby was chaotic, like a busy airport, with no regulation or control over who was coming and going. Overall, our experience was far from relaxing, and given the high cost, we expected much more in terms of cleanliness, control, and service. Unfortunately, we will not be returning.