JW Marriott Orlando Grande Lakes

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4100 reviews

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  1/5 – Very disappointing stay

  This was a genuinely poor experience and far below what I expect from a JW Marriott. I was initially given the wrong room, which set the tone for the stay. Basic logistics also failed — the parking gate never worked properly, causing repeated frustration coming and going. Housekeeping was inconsistent as well; my room was not cleaned one day with no notice or explanation. For a hotel positioned as luxury, this is simply unacceptable. Overall, there was a lack of attention to detail, accountability, and service recovery. Issues can happen at any hotel, but how they’re handled matters — and here, they weren’t. Unfortunately, this stay did not reflect the JW Marriott brand at all.

  Jan 02, 2026
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  Would not stay here again - better places for Disney guests

  I really wanted to like this hotel. We go to Disney every year, and I've stayed at the attached Ritz Carlton in the past which we loved. This one is way more reasonably priced, but too many issues. FYI we stayed in the 2-bedroom family suite. 1. They no longer offer a shuttle to the parks. Why not?! If you have a big group, prepare to take multiple Ubers back and forth. 2. On the first night there, we walked into a nearly empty hotel restaurant (Primo) and they told us it would be a 90 minute wait for food due to staffing issues. 3. Speaking of food, the morning buffet is a complete public health disaster! Nothing is covered - kids are sneezing and coughing over everything. I'm shocked they haven't taken basic precautions like food covers and sneeze guards 4. The rooms could use an update - we had a couple issues like a loud AC and our sink faucet broke (they did fix it within an hour). That being said, we did appreciate the large (albeit cold) pool and slides. We also used the Ritz spa and ice skating amenities. I just think there are better places to stay if you're going to Disney!

  Jan 01, 2026
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  Nice, but not what I was expecting

  The JW Marriott Grande Lakes is, similar to a majority of hotels in the area, an absolute behemoth of a property. The lobby is expansive, there are multiple restaurants on-site, and there is an amazing waterpark at the hotel. This was all impressive and helped make our stay fun. If I'm being picky, the hotel does miss in a few key areas in which I wouldn't have expected them to miss, especially as a self-proclaimed luxury hotel. For example, we had an executive suite with a pull-out sofa. There was no offer by the hotel to set up the sofa bed, nor did they even have turn-down service. What's more, when I requested foam pillows for the sofa bed, I was informed that they were out of pillows. The hotel was out of pillows. I'm no hotelier, but it seems like overplanning a property's pillow inventory is a no-lose proposition. My Bonvoy status was also not acknowledged or rewarded, and there overall just didn't seem to be a lot of focus on the guest experience. The JW is connected to the Ritz, so I'd probably consider staying there next time instead.

  Dec 27, 2025
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  Lovely Grounds and Dining, Inconsistent JW-Level Experience

  I stayed at the JW Marriott Grande Lakes from December 22–25 for three nights. The property itself is beautiful and has a lot of potential, especially for families, but the overall experience didn’t quite meet what I expect from a JW Marriott. The grounds are lovely, and while we didn’t get to fully enjoy the pools, the lazy river and water park looked like a lot of fun for kids. During our stay there was a holiday ice-skating setup with fire pits, hot cocoa, and food trucks over by the Ritz next door, which was a really charming and festive touch. Dining was one of the highlights. Dinner at Primo was excellent — truly fresh, homemade pasta and great service. Breakfast at Citron was also very good, especially on Christmas morning. The omelet station and pancake/waffle station stood out. As a Marriott Titanium Elite, I was recognized at check-in and offered continental breakfast, which I appreciated. I was also upgraded to a queen room with a balcony and pool view, a couple of categories above what I booked. That said, the room itself, while renovated, felt quite small, and the hotel overall does feel dated. One major disappointment was the lack of expected JW amenities. There was only one robe in the room and no slippers, and when I called reception I was told they were completely out of both. The robe that was in the room looked very worn and dingy, which was not what I expect at this level. I was also disappointed by the lack of turn-down service, especially given that this JW is directly connected to a Ritz-Carlton. While I understand that turn-down service may no longer be standard at every JW, the proximity to the Ritz raises expectations for a more elevated and consistent luxury experience. To put this into context, I had just stayed one night at The Ben in West Palm Beach, an Autograph Collection hotel, immediately prior to this stay. They covered my entire breakfast and had both a robe and slippers waiting in the room. An Autograph property should not be out-executing a JW Marriott on basic elite expectations, and that comparison is honestly why I took off two stars. Another issue was a loud alarm going off in the room next to us at around 2:00 AM. It sounded like a room alarm, and it took security about 30 minutes to access the room and shut it off. To the hotel’s credit, they handled this well afterward and offered 80,000 points, which was very generous. Still, these are issues that shouldn’t happen at a JW Marriott. I also couldn’t get the coffee machine in the room to work, so I relied on the Starbucks in the lobby, which was appreciated. Overall, this is a beautiful resort with great dining and family-friendly amenities, and the staff does try to make things right when issues arise. However, for a JW Marriott — particularly one connected to a Ritz-Carlton — the experience should be more seamless and consistent from the start. Attention to detail and execution need improvement to justify the brand level.

  Dec 26, 2025
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  Parking jokes

  We came to join friends for breakfast at Citron. We parked Self Parking and joined our friends. As we left breakfast we asked for validation of the parking as our friends parked Valet and got a sticker and we were told we didn’t need one. As we were leaving we spoke to the Bell Desk and they said they couldn’t help and to speak to the Valet Team. The Valet Team could not help and sent us to the Check In Desk who also could not help. He spoke to a Manager who explained that they couldn’t help and that Self Parking did not qualify for Validation but Valet did. Hilarious! He told us to go to the restaurant and so we stood there for 15 minutes trying to get a validation. The point here is that none of your staff know what they are talking about and just pass you on to others. I am embarrassed for you.

  Dec 20, 2025