JW Marriott Orlando Grande Lakes

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4107 reviews

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  Wired sound and lack of functional furniture

  We hear wired sound at night , couldn’t figure out from where. We stayed 3 nights, the last day we found it’s from the dark hole behind the speaker. We didn’t sleep well. We are 2 people and there’s only 1 chair in the room. We asked for a small coffee table or a chair so we can put one of our laptops on. I called 3 times: 1 st call, told me they are going to find something , then nothing happened; 2nd call, told me the same, then nothing happened, 3rd call, same…. At least they can tell me there’s nothing they can provide directly.

  Mar 05, 2026
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  Would have thought your $$$ would get you better.

  Was not impressed. For the money you pay per night the restaurant and hotel could have been cleaner. The lobby was very clean even saw someone cleaning the water fountain feature early in the morning we fly out. But the window in the hotel. The items left in the halls and the one restaurant we went to… could be better. Staff at the front desk never offered to have the case of water we ordered to be brought up to our room and when we ask for a cart they said they didn’t have one. Our room was quite a long walk from the elevator.

  Feb 24, 2026
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  Superior Customer Service!

  Excellent customer service! Madia (apologies if I misspelled her name) was so helpful and answered all my questions so patiently. She assisted with taking information regarding restaurant reservations (for the concierge) and many logistical questions. I really appreciated her expertise! We are looking forward to our visit in March!

  Feb 22, 2026
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  Beautiful Property, but Service Consistency is Lacking

  ​The Highlights ​The JW Marriott Orlando Grande Lakes is a stunning property with an excellent location. There were bright spots: the sandwich shop offered good quality, and I want to specifically credit the gentleman working the pool area who provided great service. ​The Service Lapses ​Despite those positives, the overall experience lacked the JW Marriott attention to detail I’ve come to expect. The service was highly inconsistent and, at times, unwelcoming: ​Poolside Service: While the individual server was great, the general management of the pool area was a letdown. I sat for my entire duration without ever being greeted or offered the opportunity to purchase food or drinks. ​The Pool Bar Restaurant: Upon arrival at the bar, the greeting from the female staff member was subpar and did not meet the luxury expectations of this brand. ​Whisper Creek Farm: The Kitchen: The service here was definitely substandard. For a signature dining spot, it lacked the refinement and hospitality I’ve experienced at other JW locations. ​Retail/Convenience Store: Even the staff at the on-site clothing and convenience store felt very unwelcoming. ​Final Verdict ​I truly trust the JW Marriott brand, which is why this stay felt like such a letdown. When you stay at a JW, you expect a seamless, proactive service culture. Here, it felt like the "human element" didn't match the 5-star physical property.

  Feb 10, 2026
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  Good value for what we needed and comfortable experience

  We had two rooms and stayed for one night on Dec 31st and one night on Jan 3rd. We were visiting family and Universal Studios which is a 20-25 min drive. Everything was exactly as we expected. Checkin as fast, the rooms were near each other as requested, the bed was comfortable and the hallways was quiet given we were there on a holiday. We ordered room service and the meals were basic but we enjoyed them at a typical hotel room service rate. We have stayed at the JW Marriott before the remodel and we have stayed at the adjoining Ritz. If I were here to enjoy the pools or the restaurants I would stay at the Ritz. Our rooms were approx $600 per night /per room and I find that a good value for the class of hotel.

  Jan 14, 2026