Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4066 reviews
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Feb 28, 2025Great Stay During Conference
We stayed during a conference and will be back! The facilities are very well kept and rooms are spacious. Easy walking distance to the conference rooms as well as to the sister hotel, Ritz-Carlson. Enjoyed the pool area and walking paths. Service and seeing all the smiling faces made the stay perfect!
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Jan 19, 2025Good alternative to expensive Disney properties
We spent 5 nights at the JW in October. It is a good hotel and significantly better priced than Disney properties we have stayed in. Check-in: We arrived later in the evening and go into our rooms quickly. Staff: Most of the staff were pretty good. The pool service was definitely slow and not the best. Rooms: The rooms are average but nice. We had 4 rooms and 1 of them did smell musty and stale, but they moved us right away to another one down the hall. Location: It is 20 minutes or so from Magic Kingdom, Epcot, etc. but it is worth the drive given the money saved staying here. Spa/Gym: They have both but we didn't visit either on our trip. Food/Room Service: Breakfast in the room was tasty. We ate downstairs at Primo twice. It is Italian and was quite good. We didn't get to try any others in the hotel. Overall, we enjoyed our stay and will return.
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Jan 03, 2025
Wonderful New Year’s staycation
First time at this property and we thoroughly enjoyed it. The hotel is gorgeous and in pristine condition. We loved the lazy river and the slides. The food at Knife and spoon was very good as well. Get the Nachos 🤤. However, we were very disappointed with Citron and Primo. We had high expectations for both but felt the food was mediocre and highly overpriced. The hotel does offer shuttles to the parks that need to be pre poked but note that there are only a couple of times to choose from. An Uber will cost $25-30 each way. I would not stay here if the purpose of the trip was going to the parks. Also as other have noted, the resort fee is high. At $55 a day you better take advantage of all it has to offer. The hotel was the destination so we mostly just hang by the pool. The NYE fireworks were amazing!! Last but not least, I have to praise the staff who was phenomenal! Matt at the lobby bar is a true gem. The bartenders and wait staff by the pool also fabulous. We would definitely come back.
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Jan 01, 2025
Everyone should put this property on their go to list!
Beautiful resort property. We just spent 3 nights at the property which we visit for new years each year. Andrea at the front desk was kind and courteous and upgraded our room as platinum members . Andrea was a true pleasure and professional and gracious. Umberto was also terrific as our bellman. We throughly enjoyed the whole property and breakfasts were beyond wonderful. Simply deducting one star as citron unlike previous years had absolutely no decorations or balloons for New Year’s Eve. People all dressed up in the room the same as it is for breakfast seems a little lacking as a long term Marriott shareholder. Also on new years the holiday village had half of the fronts empty and the tattinger champagne airstream closed so no one could buy the champagne on new years. Do not understand that as a guest or shareholder. The rest of our stay, the facility , the other restaurants and the staff are 6 stars. Sorry for the constructive criticism but I hope it helps for next year. Always recommend this incredible property!
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Dec 31, 2024
Beautiful resort and attentive staff
The facilities, staff, food, and atmosphere of the JW Marriott Grande Lakes are one of a kind. The pool area, kids activities, and surrounding grounds are top notch. The food at all the restaurants including the pool area food, are delicious and worth the money. The free breakfast for titanium members was one of the best we’ve ever had! The staff is friendly and accommodating. The spa is relaxing and serene. Despite how busy the hotel was, everything ran smoothly. The only reason I am not giving 5 stars is due to the room. We were “upgraded” to a seemingly gorgeous, huge, 1 bedroom suite. The aesthetics of the suite were masking the problems which came to light the first night - loud, random noises all night long. The noises were: moving and banging above, popping noises from 10pm on, vibrations from the floor to the bed all night, loud generator type noise sporadically, and a whistling noise from the air conditioner (we kept it off the entire trip). We did move rooms but be leery if you’re “upgraded” to suite 3058 and refuse the upgrade if noises will disrupt your sleep.