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Customer Ratings & Reviews
TripAdvisor Traveler Rating
496 reviews-
Stop looking elsewhere, stay here! Bring your family & Get a massage with Masako.
10:10 impressed. I was underwhelmed by the Ritz last year, it felt dated and the massage felt rushed, entire spa was packed.. and unimpressive service. Now this, THE JW (Bonnet Creek) has blown me away. I came for a wedding, and all of the staff have the same energy, consistent, predictive the hotel is modern but warm, feels intimate and every bit of 4/5 stars. The spa took the cake. Masako is the best masseuses Ive ever had, the winter serenity massage had cbd cooling gel. For having over 100 plus massages, Masako and the spa has taken the cake. Only rival being Faena in Miami.
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Excellent hotel and impeccable service.
Impeccable service, excellent stay and perfect location for Disney and surrounding attractions although we were here for business. We will back for a Disney trip next year as it’s a great location and fairly resonably priced especially compared to Disney hotels. A++
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Very nice business hotel.
This is a very nice meeting focused hotel. Smallish but comfortable room. Nice rooftop bar. Not a place I would bring kids.Used valet parking. Fast service at the coffee shop. Short distance from Downtown Disney. Would stay here again for business.
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A luxurious option
I stayed at this resort in June for a conference nearby. I have traveled a lot to Orlando over the last decade and this hotel is in my top 5 favorite! From the moment you arrive, the ambience is unmatched, part of that is from the amazing service provided by the staff. Check-in was easy and there are many food options on site. My friend and I ate at one of the restaurants the first night we got there and the food was delicious! The service was even better. The room was big, clean and felt like luxury. It had a separate soaking tub and nice walk-in shower. My room has 2 beds and it could easily fit a family or 4 adults. There is a grab-and-go option for quick food options, which had really great breakfast sandwiches. I didn’t get a chance to explore the entire resort, but imagine it has the same top notch vibe. The pool area looked nice and swanky. The only downside of this resort is its location. My friend and I I need to uber everywhere because it wasn’t walkable anywhere. It seemed like they had shuttles to different places, like Disney, that came every so often. This is definitely a must-stay when you’re in Orlando, and isn’t far from Disney (Bonnet Creek sits right next to Disney property). I look forward to staying here on our next Disney vacation!
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JW does not disappoint
JW Marriott's are always top notch and this property does not disappoint. Attended a convention and only stayed one night but all was wonderful. Rooms are plush, the common areas are beautiful and convention facilities as you'd expect. Definitely a recommended hotel when visiting Orlando.