JW Marriott Orlando Bonnet Creek Resort and Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

572 reviews

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  Not worth the price and upcharges

  My husband and I stayed here for a short vacation prior to a conference I had for work. I'd like to be able to give a higher rating, but we had issues from the start. When we checked in, we went to our room, and there was a maintenance cart blocking the door. We asked someone from housekeeping how we should proceed, but they just shrugged and walked away. After much back and forth, we were assigned a room that overlooked a roof, and nothing else. It wasn't what we paid for, but fine. Fast forward to our dinner. We are here from Chicago, and went to the rooftop sushi restaurant for dinner. Not only is it overpriced, but the fish seemed... sour. For $25/ roll, you expect the fish to be fresh. Since dinner wasn't a success, we decided to grab a snack in the market. Sadly, the market closes every evening at 7 pm. There are no other options for snacks other than room service, which adds an immediate service charge and mandatory tip. Overall, the hotel isn't worth what they charge for the services, amenities and food. If you are planning on staying here, make sure you get a deal.

  Dec 01, 2025
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  JW Marriott Bonnet Creek Orlando 10/10

  The JW Marriott has become my preferred hotel in Orlando. The property is pristine, the staff consistently attentive and responsive, and the team delivers truly superior customer service that sets this hotel apart. Hats off to the GM for ensuring this property continues to exceed Marriott’s highest standards. This was a 10 out of 10 experience overall. The only watch-out was the Sunday breakfast buffet, which did not offer à la carte options and required our entire party to purchase the full buffet. Most of us only had omelets, fruit, and yogurt, far less than the buffet price justified. À la carte selections should always be available. Lastly, Illume is a must when staying at this property or even just visiting Orlando. The sushi chef is exceptional, and we would have visited multiple times if our trip had been longer. Illume has secured its place as a must-return destination for us.

  Nov 30, 2025
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  Very nice hotel

  This is a lovely hotel. We had to wait in line at check in for awhile and since we had Marriott status the front desk person upgraded our room to a nicer suite than we had reserved. It was a lovely room with a large bedroom, living room and bath and even an extra half bath. There is a separate bath and a wonderful shower. The bed was very comfortable and the linens very nice. The reasons I rated this hotel a 4 rather than a 5 were that (i) we failed to received housekeeping one day and at 5:10pm they could only provide fresh towels and emptying trash, (ii) when we checked out the bill was not correct and it took awhile to get it corrected and (iv) Finally I was disappointed with the overpriced Thanksgiving Day buffet. The raw bar was good but everything else was fair or not good. Breakfast at Unreserved was good but if you are a large party a 20 percent gratuity is added and servers only provide coffee and some clear dishes. So I would say 20 percent is high for limited service. I would recommend this hotel.

  Nov 30, 2025
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  Our new favorite Orlando hotel!

  Let me just start by saying this JW is absolutely spectacular! We normally stay at the JW at Grande Lakes but we recently discovered this hotel and I think this is our new favorite property in Orlando. The hotel is modern, beautifully decorated but still feels smaller, very comfortable and quite homey. The service is outstanding and all the amenities are as good as any other high end hotel. One thing this hotel gets right is that it has plenty of comfortable seating all around the hotel, both inside and outside. This is very important in a hotel and something that other hotels often missed the mark on. The restaurants in the hotel are also excellent so you can enjoy a great meal without having to leave the property. It is located in the more exclusive Bonnet Creek area where there are other really nice properties and it is very close to all the parks so really convenient. Overall, this hotel is 5 stars and definitely one we will return to!

  Nov 29, 2025
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  Climbing wall

  My family and I spent some time at JW Bonnet creek and my niece really wanted to experience the kids area/ climbing wall. Naomi was the team member working the area that day. She was the kindest associate we have had the pleasure of meeting. She assisted my niece with her harness, giving tips on how to advance the wall, and stuck by her side throughout our entire time at the experience. My niece is 8 so took some time to get her footing. Naomi assisted her the entire way through all different parts of the wall. She was kind and did not make us feel rushed. She is the perfect example of the type of team member you want when doing an experience like this. My niece felt so comfortable and had the most amazing time. After we did the ferry hunt, which she also loved. Thank you so much Naomi and JW staff for such a great and memorable day. We will be back!

  Nov 19, 2025