JW Marriott Los Angeles L.A. LIVE

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2756 reviews

• 

  Terrible surcharge of $45/day and dated facility

  This is our second time staying at this facility. Frankly, for a 5* hotel class, this facility is quite dated. The room is quite dated and average at best. The location - while next to Crypto area but walking toward the east side of the facility, you will run into homeless people and feces all over the street. The executive lounge closes on both Monday and Tuesday. On Sunday, only breakfast is available. They charged you a facility fee of $45/day and none of the "benefits" was used by us - and likely by many of the people who stay there - like bowling! The only positive is the staff's attention. The staff member @ the BonVoy desk is superb (Christy?). She made the stay more tolerable

  Nov 12, 2025
• 

  Another great stay

  I stay here every couple of years. The location can not be beat IF you want to be downtown, which is probably only for a couple of reasons. I was at the Lakers game. The complex has plenty of restaurants and bars and is just steps from the Arena. Rooms are well kept, though starting to show just a bit of wear. Slept well. Nice staff.

  Oct 25, 2025
• 

  Surprise Fee

  I had a great experience during my stay here. That all changed when I checked out. Unfortunately this hotel participates in a predatory surprise billing of “resort fees” at almost $100 a night that you don’t see until check out. If they would have initially charged that amount as a part of the room rate, I might have chosen somewhere else to stay. Instead they choose to deceive their guests knowing we don’t have a choice but to pay it at the end of our stay. This took away from my positive experience staying at this hotel. Before booking here please be aware that they unethically charge you additionally per night for your stay.

  Aug 24, 2025
• 

  Underwhelming hotel, poor status recognition

  Would’ve been closer to average or higher but for what you pay and expect for this property it was quite underwhelming. Rooms were very bland, gym was so so, and nothing really popped. Biggest tie breaker for going from a 3 to 2 rating was front desk straight up lied about upgrade options. I don’t always feel entitled but when there are a ton of upgrades (as a lifetime platinum) available in the app for multiple durations it’s annoying when person checking you in lies your face saying there’s nothing available. Would appreciate it better if they just said “we’re not upgrading you”. It’s def not a bad hotel but outside of a nice exterior and lobby, nothing else checked the boxes. Wish I’d spend less and gone somewhere else (like any Marriott alternative across the street…)

  Aug 16, 2025
• 

  Loud music from LA Live property will keep you up all night

  Currently staying here. Bonvoy Gold level member (so we stay at a lot of Marriotts), and here at a conference. It’s 4am Monday, and we can hear very loud music being played. Nightclub level of thumping coming from the property. There are no nightclubs here (and it’s Monday am) , front desk said it’s music that gets played by the LA Live property 24/7. It’s loud and distracting even for a heavy sleeper. Besides that, the property is fine but barely worthy of the JW moniker. Make sure NOT to get a room facing or near the digital billboards or else you’ll having flashing LEDs lights through your curtains constantly flashing as it changes ads through the night. Apparently it shuts off but not early enough to notice if you’re trying to get sleep for work. This is property I will recommend to my organization we avoid.

  Aug 11, 2025