Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3038 reviews
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Mar 31, 2025Fabulous Hotel
I stayed here for a business trip and it was fabulous. The rooms are HUGE! Really comfortable beds and the rooms have everything you need. The bathroom is fabulous with a separate shower and bath. The balcony on the pool side has amazing views of the property and the mountains. There are lots of places to eat and drink and the staff are all really helpful. The gym and fitness area is huge and there is loads of equipment. The bar was not open at the pool when I was there but it was no big deal. The staff were all really helpful and welcoming.
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Mar 29, 2025Very disappointing
This hotel is not up to JW standards. We visit a lot of JWs and this one is definitely lacking. We stayed in a king suite for 7 nights and were so disappointed. The rooms are so outdated, quite literally falling apart. The minute we walked in our room we noticed one of the dresser drawers was ajar. We tried to shut it and realized there were dirty clothes and garbage stuck in it. There were also long, black hairs all over the room. When we opened one of the sliding glass doors, the handle fell off and laid on the floor the rest of our stay, completely ignored by housekeeping. Our room was near the ballroom, and music from events was so loud and lasted until midnight. There was also a wedding party staying across the hall from us who had an after party from 1-3 am. We tried calling security because of the noise and they did nothing. Half the chairs at the main pool are “reserved”, you have to pay for them. We did end up reserving chairs because we did not want to deal with the stress and hassle of trying to get down to the pool early. Service at the pool is very slow, even in reserved chairs. Even the pool bars open at 10, chair service never started before 11. The hotel offers a lot of amenities, but the are very limited times and close early. I will say the boats are fun and Mikado, the Japanese steakhouse, was fantastic.
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Mar 24, 2025
神奇的度假村
你难以想象当我在沙漠中徒步几天后，遇到了万豪这片巨大草甸之后的震惊以及惊喜，这可是在沙漠啊！！！满眼翠绿，各个人工湖镶嵌其中，当日光西斜☀️照耀在小山包上形成光影明暗的交错时，更觉美得惊心动魄，让人挪不开眼！！ 然后转过弯，又在湖边遇到了来自南非的火烈鸟，只想冲上前say hi～火红色与绿色的交织，生动而活泼，山，水，动物，蓝天，绿草….一切美好的事物都有了，瞬间洗掉了这一路的疲惫！人生真是处处有惊喜呀！！ You can hardly imagine my shock and delight when, after trekking through the desert for days, I suddenly stumbled upon the vast, lush meadows of the Marriott. This is the desert, after all! Yet, everywhere I looked was a sea of green, dotted with artificial lakes. As the sun slanted westward, casting intricate patterns of light and shadow on the rolling hills, the beauty was so breathtaking that I couldn’t take my eyes off it. Then, turning a corner, I found myself by the lake, face to face with flamingos from South Africa. I just wanted to rush forward and say hi! The vibrant contrast of fiery red against lush green was so lively and dynamic. Mountains, water, wildlife, blue skies, green grass—everything beautiful was right there, instantly washing away all the exhaustion of the journey. Life is truly full of surprises!
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Mar 24, 2025
Do not believe the negative reviews! This resort is fabulous!
Do not believe the negative reviews about this resort! I read some reviews on TripAdvisor just before we left and I was very worried. They are absolutely not true. This resort is fabulous! We left without a single complaint. The resort is beautiful, it is clean, the rooms are modern and updated and the bed is so comfortable. We stayed in a basic king room. The staff is friendly and helpful and there is so much to do! We played mini golf, Pickleball, tennis, rode bikes, went to the driving range and had a wonderful round of golf with friends. Our favourite place to eat was the lounge/sushi bar in the lobby. That was so much fun and has such a great vibe and beautiful views. We would 100% recommend this resort to friends and can't wait to go back. Enjoy your stay!
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Mar 22, 2025A very pleasant first visit... excellent Tennis Club and Spa
Our family had a pleasant first stay at JW Marriott Desert Springs Resort & Spa during the Indian Wells Tournament Championship weekend. We chose this hotel last minute due to its proximity to the stadium and tennis club reviews. While the price was high, it was expected for a busy weekend. Our room in Springs Tower was a long walk from the parking lot, but it was quiet and in good condition. We didn’t have enough time to fully enjoy the resort but look forward to returning to try golf, mini golf, more tennis, pickleball, and the spa, which was among the best I’ve visited internationally. Highlights: - Friendly and helpful staff - Free self-parking - Beautiful lobby and comfortable beds - Convenient Starbucks with ample seating - Excellent Tennis Club facilities (special mention to director Jim and coach Tim Gottesman) - Fun arcade for kids Downsides: - Early closing times for Starbucks, the pool bar/grill, and the arcade - A large conference disrupted the resort’s atmosphere - Unfriendly check-out experience We’ll definitely return but will check for major conferences beforehand to avoid disruptions.