Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10074 reviews
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Apr 17, 2025Great vacation
Overall a great experience with a few reservations. First of all the staff was fantastic. Aiming to please and professional. The resort is spotless and very well maintained. Our room was spacious and quiet. Food was very good for an all inclusive with multiple choices. The Italian was the weakest of the a la carte restaurants. The buffet options were extensive especially for breakfast. The beach was beautiful but as pointed out by multiple reviews rocky to right. Need to walk left to avoid. Liked the golf course. Great condition but not easy. Lost 8 balls in 3 rounds. Pickleball courts were new and nice but no way of getting a game unless you brought players. Luis from the recreation staff did recruit one of his fellow staff members to play against my wife and I and is hoping to set up a sign up option. One caveat is when booking hotel on general Iberostar number no one seems to have correct information. I am not sure whether it is the language or poor management of the reservation agents. Nevertheless we would come back.
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Apr 16, 2025Staff Needs Guest Service Training
We read the reviews for JOIA in Travelocity prior to going and we had hesitation--primarily the reviews pertaining to the age of the hotel. When we arrived, we were not bothered by the age in the particular section where we stayed because it was so well maintained, the ocean view was amazing and JOIA is so big (the newer part of the hotel was excellent). Super important about this hotel: The cleaning, bar, restaurant and coffee barista staff were AMAZING. They worked so hard to ensure that we were taken care of and they treated with so much respect. Service is very important to us, and the reason why our stay was good is only because of this part of the staff. With this said, the negative aspect: The 'butlers' at the hotel had to be reminded to have our room cleaned; they weren't helpful with getting us restaurant reservations; they weren't knowledgeable about the other hotels within the complex. Our experience with this part of the staff was poor. We did not feel like we were getting 'above and beyond' service. Again, I want to stress that the cleaning staff for our room was excellent. Aside from this, nothing compares to the worst part of our stay---we went to the concierge to ask for information about the other hotels, to get an idea of how to navigate around the complex. We were given a map and tips about what to see, including the shopping area that has the best crepes. We were encouraged to get a better understanding of Iberostar by participating in what was essentially a time share breakfast. We made it clear that we wanted nothing to do with time shares. The young lady said it was no obligation to attend if we changed our minds. On the day that we were to attend the session, we received 3 urgent separate calls, which woke us up at 7:30am by a man who said we was calling to remind us of our appointment, My husband replied that we changed our mind and decided to not attend. He also told the man that he woke us up with the repeated calls. The response was "oh, this is REALLY BAD" followed by a phone hang up. This left us absolutely shocked. We didn't know what to make of the extreme rudeness and disrespect. I called the front desk and asked to speak with a manger, the person who answered ignored my request and asked me what I needed. I told him about the call and asked if we were going to be penalized. He sounded annoyed and asked if I just wanted to cancel the tour. I said that I did, and he said that was fine. The night prior to us leaving, we were sitting in the balcony area, enjoying our last evening on the beautiful ocean view. The phone once again started ringing over and over until we ran to pick up only to be told that our meeting time at the lobby was at 9am so that we can check out the next morning. I asked to be picked up at 9:15 because we wouldn't be picked up by our shuttle until 9:30. I was then scolded and told that we had to do a proper check out and he reluctantly agreed to 9:15. Again, very rude treatment. I felt like he was doing me a favor by allowing us to stay a few minutes later. To sum this up, we have zero issue with paying higher prices for hotel stays because we want above and beyond guest service. Our stay was not cheap by any means. Our experience by the above particular staff members left a lot to be desired.
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Apr 16, 2025
Terrible Experience
JOIA Paraiso by Iberostar Playa Paraiso Terrible Experience 1001738657 My wife and I are members of Iberostar. We have stayed at this resort numerous times expecting a relaxing and enjoyable experience as we have in the past. Instead, I was blindsided at dinner with our guests by a false and extremely serious accusation that was handled in the most unprofessional and irresponsible way imaginable. Without a thorough investigation and or any evidence, I was falsely accused and asked to leave the property. There was no due process or an effort to understand the situation that the hotel put me and my guests in — just a complete and utter disregard for fairness, truth, and basic human decency. They never took the opportunity to question my wife, my guests at the table and other hotel guests that were present. Cameras were in the vicinity but deemed inconclusive. Since my guests, wife and I left the hotel, I received two emails from the resort. One from the general manager - “we are bound by Iberostar Regulations, as well as confidentiality and personal data privacy laws; thus, we are unable to share any information or further respond to this matter. You are welcome to exercise your rights as you deem necessary.” The other email was from member services stating that “due to the events that occurred, we regret to inform you that we will no longer be able to honor the terms of the contract. In light of the above, Iberostar the Club proposal is to cancel your Double Black membership and provide a full refund of 100% of the amount paid, as we aim to avoid any breach of contract.” The trauma, embarrassment, and distress caused by the hotel’s actions are beyond words. It’s deeply concerning that a hospitality business would treat any guest like this without a thorough investigation of the facts. I strongly caution anyone considering staying here or purchasing a membership. If this is how they handle conflict or sensitive matters, without regard for people’s rights. It speaks volumes about their values and how they view their guests.
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Apr 12, 2025
Love it all
Miguel made a delicious dinner and a wonderful show woop woop! The rice was incredible and crispy we loved it so much!!!!i I need 200. Characters which is crazy but we have enjoye our stay here very much and we would love to return like the many couples we have met here
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Apr 05, 2025The Grand...not what it used to be but still a ncie place.
My wife and I have been repeat Iberostar customers for over 25 years staying at many Iberostar hotels including Dominican Republic, Cancun, Delmar Beach, Maya and Grand Paraiso. We stayed at the Maya many times with our chilren while watching the Grand being built! For about the last 15 years or so, (now empty nestors), we have been going 2 times a year to The Grand. Why? The employees. We have made many friends there and really feel like we are at home when we arrive. We always book the ocean front to floor and love it. However, lately we feel that we are not as appreciated as we have been in past stays. Little things like we used to get full complimentary bottles of wine in the room...now no longer. The wine tasting with Richard was always a treat...no longer. Coffee in the room - we always have to ask for more. The nice soap bars have been replaced by the cheap liquid soap pumps - useless. All told we have spent over 100k on Iberostar holidays... now we just expect less than we used to get and the perks are gone... sad really. At one time we were invited to a repeat guest party by the serinity pool which was a really nice way to that repeat customers....now all gone. But alas, this desination is still only 3 hours flight from Chicago so it is still a value to us