Resort Details
- El Bonsai
The ever-popular dishes and flavors of Japan from sushi and sashimi to everything in between. Located in the Tucan lobby.
Hours:Dinner: 6:30 PM - 10:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
Reservations: Required.
- El Chiringuito - Beach BarClimb out of the surf and right into a tall cool beverage. Located on the beach.
Hours: 9:00 AM - 6:00 PM - Ice Cream StandNothing refreshes like a cool, smooth ice cream on a hot day. Located near the main pool.
Hours: 11:00 AM - 5:00 PM
- La Cascada - Pool BarConveniently serving you right at poolside. Located at the pool
Hours: 10:00 AM - 6:00 PM
- La Hacienda
A veritable showcase of the finest in authentic Mexican cuisine.
Hours:Snack: 12:00 PM - 5:00 PM
Dinner à la carte: 6:00 PM – 9:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
Reservations: Required for dinner.
- La Plaza BarGrab something before the curtain goes up or at intermission. Located at the theatre.
Hours: 5:00 PM - 12:00 AM - Mare Nostrum
A family style restaurant serving fine Mediterranean dishes, with seafood and shellfish as a specialty.
Hours:Dinner: 6:00 PM – 9:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear closed-toe shoes or dress sandals.
Reservations: Required. - Palapa Uxmal
Serving all sorts of great international dishes. Located to the right of the main pool.
Hours:Breakfast: 7:00 AM - 12:00 PM
Lunch: 12:00 PM - 5:00 PM
A la carte Dinner: 6:30 PM - 9:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
Reservations: Required for a la carte Dinner.
- Sports Bar
Catch up on all the scores in this bar.
Hours: 8:00 AM - 2:00 AM
Open to adults 18 years of age and older.
- Tikal - Lobby BarPerfect for a quick refreshment in between activities or just to relax and people watch.
Hours: 8:00 AM - 12:00 AM
- Tulum-BuffetSuperb international fare expertly prepared and beautifully presented.
Hours:
Breakfast: 7:00 AM - 10:00 AM
Dinner: 6:30 PM -10:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
Reservations: Not required.
- Beachfront†
- Doctor on call†
- Ironing Amenities (On Request)†
- Liquor store†
- Meeting rooms†
- Parking†
- Pool
- Wireless internet connection in public areas
† Fees may apply
- ArcheryTry an ancient sport that really develops good hand-eye coordination.
- Children's program †STAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
- DancingLearn all the most popular steps.
- Gym
- Sailing †
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
- Tennis courtWork on your backhand or just enjoy hitting a few balls with a friend.
Reservations: Required.
- Kayaking †Have fun challenging the waves. First hour is free, additional charges incurred afterwards.
- Parasailing †Take to the sky for an incredibly breathtaking experience. Additional charges apply.
Reservations: Required. - Scuba diving †
Diving Center run by Dressel Divers located right on the beach of the hotel. International Certified instructors, dive safely in comfortable boats designed for diving.
Diving Center PADI 5 STARS.
- Snorkeling †Explore an entire ecosystem in just a few feet of tropical water. First hour is free, additional charges incurred afterwards.
- Windsurfing †Learn how to ride the waves with this thrilling sport. First hour is free, additional charges incurred afterwards.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11368 reviews
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Feb 09, 2026Excellent resort!
My daughter and I arrived Feb 1 and left Feb 8, 2026 in 1203. We had a very enjoyable vacation and were pleased with the excellent accommodations and staff. Our room was ready when we arrived and it was newly painted and very clean. The only drawback was the view of the pool toilet room was not what we expected and certainly not a pleasing jungle view. But little time was spent in the room so we did not complain. The beach was beautiful and there were always loungers available and shade. Towel service was excellent. The jungle pathways allowed us to see many new animals. We enjoyed all the buffets and went to all of the specialty restaurants. There was always many types of food available. The food,was tasty but it is always hard to keep food hot in a buffet situation. Overall we enjoyed our vacation. Thank you to the staff and management if this resort as well as the spa staff. Thank you
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Feb 08, 2026
Iberostar Tucan "full thumbs up"!+
I traveled to Playacar with my Mother, (very much a senior as I am only 6 years away from being one myself) the Consierge Cony was amazing, she made sure we had everything we needed to enjoy our stay and she warmly invited us to call on her for anything we needed. The resort itself is set to be fully renovated starting in May, and while somethings are a bit Dated... I have stayed in places that claimed 5 star but didn't even come close. The hospitality of the Staff, the smiles really made us feel welcome
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Feb 07, 2026
Great Customer Service
Emmanuel from the Beach Prestige was 200% attention to the member , friendly , caring and respectful! He is a great value to iberostar 😍
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Jan 18, 2026
Highly recommend booking your holiday here 🤩
We’ve had the best time here, in particular thanks to Johana, Cynthia and Stephanie in the entertainment team and Genny in the Tucan lobby bar. Always happy to see us, ask how our trip is going and have really made this holiday fantastic. There’s plenty to do across the resort and the facilities are great. Yes some of the rooms do need upgrading but you’ll spend most of it outside and the beds are extremely comfortable (ask for the super king size if staying in a couple). The hotel is closing for a full renovation to update the rooms in May 2026 for 6 months, some rooms have been upgraded already. Food and drinks have been plentiful and good quality, definitely book the Japanese restaurant for the theatre of it too. The grounds and wildlife are a great addition, flamingoes, coati and of course the peacocks roaming around (plenty more wildlife too) sets this resort apart from others I have stayed in Playa Car previously. I’d definitely return.
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Jan 06, 2026
A wonderful paradise!
This is a beautiful resort which has exceeded our expectations. Everything from the hotel grounds with plenty of wild life and natural tropical gardens, to the accommodations, the amazing beach with white sand and turquoise water, variety of food, impeccable service, and environmentally friendly practices, were truly worthy of 5 stars. It is, now, by far our favourite resort and we cannot wait to return.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Fee: 33.94 Mexican peso (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisorySTUDENT/YOUTH GROUPS POLICY: In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March & April, Groups shall adhere to the following conditions: · All student/youth groups must be preapproved & will be reviewed case by case
- AdvisoryFamily Room - category has a minimum occupancy of 4 paying guests. If this requirement in not met, the hotel will deny the booking.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryIberostar announced a temporary closure of Waves Tucán and Waves Quetzal from May 15 to November 30, 2026, due to remodeling. Guests can either reactivate canceled reservations at the original hotels or be relocated with an automatic upgrade to Iberostar Selection Paraíso Lindo. The upgrade includes access to a wave pool, water park, room service, nightclub, shopping center, and nearby Iberostar Waves resorts. Transfers must be adjusted accordingly.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 13
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.