Resort Details

Dining
OnSite Dining
  • El Bonsai


    The ever-popular dishes and flavors of Japan from sushi and sashimi to everything in between. Located in the Tucan lobby.
    Hours:

    Dinner: 6:30 PM - 10:00 PM
    Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
    Reservations: Required.

  • El Chiringuito - Beach Bar
    Climb out of the surf and right into a tall cool beverage. Located on the beach.
    Hours: 9:00 AM - 6:00 PM
  • Ice Cream Stand
    Nothing refreshes like a cool, smooth ice cream on a hot day. Located near the main pool.
    Hours: 11:00 AM - 5:00 PM
  • La Cascada - Pool Bar
    Conveniently serving you right at poolside. Located at the pool
    Hours: 10:00 AM - 6:00 PM
  • La Hacienda

    A veritable showcase of the finest in authentic Mexican cuisine.
    Hours:

    Snack: 12:00 PM - 5:00 PM

    Dinner à la carte: 6:00 PM – 9:00 PM
    Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
    Reservations: Required for dinner.

  • La Plaza Bar
    Grab something before the curtain goes up or at intermission. Located at the theatre.
    Hours: 5:00 PM - 12:00 AM
  • Mare Nostrum

    A family style restaurant serving fine Mediterranean dishes, with seafood and shellfish as a specialty.
    Hours:

    Dinner: 6:00 PM – 9:00 PM
    Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear closed-toe shoes or dress sandals.
    Reservations: Required.

  • Palapa Uxmal

    Serving all sorts of great international dishes. Located to the right of the main pool.
    Hours:

    Breakfast: 7:00 AM - 12:00 PM
    Lunch: 12:00 PM - 5:00 PM
    A la carte Dinner: 6:30 PM - 9:00 PM
    Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
    Reservations: Required for a la carte Dinner.

  • Sports Bar

    Catch up on all the scores in this bar.
    Hours: 8:00 AM - 2:00 AM
    Open to adults 18 years of age and older.

  • Tikal - Lobby Bar
    Perfect for a quick refreshment in between activities or just to relax and people watch.
    Hours: 8:00 AM - 12:00 AM
  • Tulum-Buffet
    Superb international fare expertly prepared and beautifully presented.
    Hours:
    Breakfast: 7:00 AM - 10:00 AM
    Dinner: 6:30 PM -10:00 PM
    Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
    Reservations: Not required.
On-Site Amenities
  • Beachfront†
  • Doctor on call†
  • Ironing Amenities (On Request)†
  • Liquor store†
  • Meeting rooms†
  • Parking†
  • Pool
  • Wireless internet connection in public areas

† Fees may apply

On-Site Recreation
  • Archery
    Try an ancient sport that really develops good hand-eye coordination.
  • Children's program †
    STAR CAMP:

    Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the  approach and theory of multiple intelligences, which advocates personal growth through cooperation.
    · Discover a new, artistic dimension by reproducing giant versions of works of art as a team. 
    · Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu. 
    · Record short films, become a journalist, publicist or the stars of an improvised video. 
    · Discover the inner artist by working with clay. 
    · Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members. 
    · Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool. 
    · Learn how to get a hard-boiled egg into a bottle or experiment with colors. 
    · Summer classics like darts, capture the flag or Olympic-style events.

    Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old

    STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles

    Star Camp Shows:
    On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nights 
    What's New!
    Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show

  • Dancing
    Learn all the most popular steps.

  • Gym
  • Sailing †
  • Teen programs †
    - Teens disco
    - Eagle Star camp - 13-17 years old

  • Tennis court
    Work on your backhand or just enjoy hitting a few balls with a friend.

    Reservations: Required.
Off-Site Recreation
  • Kayaking †
    Have fun challenging the waves. First hour is free, additional charges incurred afterwards.
  • Parasailing †
    Take to the sky for an incredibly breathtaking experience. Additional charges apply.

    Reservations: Required.
  • Scuba diving †

    Diving Center run by Dressel Divers located right on the beach of the hotel. International Certified instructors, dive safely in comfortable boats designed for diving.

    Diving Center PADI 5 STARS.

  • Snorkeling †
    Explore an entire ecosystem in just a few feet of tropical water. First hour is free, additional charges incurred afterwards.
  • Windsurfing †
    Learn how to ride the waves with this thrilling sport. First hour is free, additional charges incurred afterwards.

† Fees may apply

Hotel Advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Fee: 33.94 Mexican peso (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • AdvisorySTUDENT/YOUTH GROUPS POLICY: In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March & April, Groups shall adhere to the following conditions: · All student/youth groups must be preapproved & will be reviewed case by case
  • AdvisoryFamily Room - category has a minimum occupancy of 4 paying guests. If this requirement in not met, the hotel will deny the booking.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryIberostar announced a temporary closure of Waves Tucán and Waves Quetzal from May 15 to November 30, 2026, due to remodeling. Guests can either reactivate canceled reservations at the original hotels or be relocated with an automatic upgrade to Iberostar Selection Paraíso Lindo. The upgrade includes access to a wave pool, water park, room service, nightclub, shopping center, and nearby Iberostar Waves resorts. Transfers must be adjusted accordingly.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 13
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319