Resort Details
- El Faro
This casual lunch buffet features wonderful Mexican appetizers.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- El Mercado Buffet
The El Mercado Buffet offers eclectic, international fare by day, while showcasing the most delicious, authentic Mexican dishes for dinner.
- El Rodizio
Ignite your taste buds with our Brazilian cuisine and savor an unforgettable dining experience.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- La Dorada
Enjoy a wonderful presentation of the flavors of the Mediterranean in all their glory.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- Star Rock Café
A variety of American favorites are presented here to satisfy all of your cravings!
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel. - Trattoria by El Faro
If you are looking for savory, authentic Italian offerings, then you have come to the right place. A rich and delicious dinner awaits all guests.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- Various Bars / Lounges
- El Kiosko Beach Grill
- El Puente Ice-cream Saloon
- Galaxy Discotheque
- La Cupula Lobby Bar- La Perla Pool Bar
- Theatre Bar
- All-inclusive meal plan
- Babysitting†
- Beachfront†
- Child programs†
- Disco†
- Golf,Offsite†
- Ironing Amenities (On Request)†
- Jacuzzi
- Liquor store†
- Medical Facilities Service†
- All-inclusive meal plan
- Babysitting†
- Beachfront†
- Child programs†
- Disco†
- Golf, Offsite†
- Ironing Amenities (On Request)†
- Jacuzzi
- Liquor store†
- Medical Facilities Service†
- Meeting rooms†
- Parking†
- Pool
- Restaurant
- Spa†
- Tennis court†
- Wireless internet connection in public areas
† Fees may apply
- Children's program †STAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show - Pool †
- Sailing †
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8088 reviews
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Mar 29, 2026Amazing week
From the pool parties to the night life, there was always something going on. Jireh made mine and my groups week with his lively dance moves, wonderful humour and great energy. Thank you Jireh!!
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Mar 29, 2026
10/10
A week at this resort was not long enough. Jireh made the trip wonderful with his great energy and fun entertainment. Will miss him and everyone there so much
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Mar 28, 2026Do Not Recommend
I had high hopes with all the positive reviews but we had negative after negative experiences the entire time we were there. For starters, unless you own a timeshare you have very very little access to what is available at the resort. The waterpark is only for timeshare members unless you sit through hours long time share presentations they quote will only be for 2hrs but won’t let you leave even after 3.5+ hours and threaten to take your waterpark voucher away. The pools are also very limited based on membership and the water was absolutely disgustingly dirty & murky. It was so foggy we couldn’t see our feet at the bottom and had to feel around the floor in order to find large bright pool rings in the 4ft pools. Our air conditioner also went out the 3rd day and they didn’t move us into new rooms until 6hrs later at 9pm (not ideal packing & moving everything with 2 toddlers that late). The various meal options meant each meal was at a different location (usually opposite ends of the hotel) and some only open on certain days of the week. They do have golf cart shuttles since the place is so big but expect to wait 30+ min usually without shade for one to arrive, maybe longer if they don’t have enough space. I typically let a lot of things slide and understand no where is perfect, but on top of their issues they constantly try to upsell you with the notion that you’ll get better treatment if you get a timeshare. Basically a lot of it was false advertising in hopes you’ll pay for a timeshare so you can have access to everything else. I’ve stayed at other Iberostar resorts and had much better experiences. I do not recommend and will not be back.
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Mar 22, 2026
Excellent
Everything was excellent Jose the concierge from the club was out first contact and was very friendly and kind
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Mar 17, 2026
Family fun
Excellent, just loved the resort, right from the start, the staff at the Prestige were awesome. They helped us out with everything we needed, A huge shout out to Yisell and the staff, just great great people, the food was very good, pools were very refreshing, the bartenders were very creative, ⛱️ beach was great , planning another trip there.
- AdvisorySPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Fee: 33.94 Mexican peso (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 13
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.