Resort Details
- El Faro
This casual lunch buffet features wonderful Mexican appetizers.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- El Mercado Buffet
The El Mercado Buffet offers eclectic, international fare by day, while showcasing the most delicious, authentic Mexican dishes for dinner.
- El Rodizio
Ignite your taste buds with our Brazilian cuisine and savor an unforgettable dining experience.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- La Dorada
Enjoy a wonderful presentation of the flavors of the Mediterranean in all their glory.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- Star Rock Café
A variety of American favorites are presented here to satisfy all of your cravings!
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel. - Trattoria by El Faro
If you are looking for savory, authentic Italian offerings, then you have come to the right place. A rich and delicious dinner awaits all guests.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- Various Bars / Lounges
- El Kiosko Beach Grill
- El Puente Ice-cream Saloon
- Galaxy Discotheque
- La Cupula Lobby Bar- La Perla Pool Bar
- Theatre Bar
- All-inclusive meal plan
- Babysitting†
- Beachfront†
- Child programs†
- Disco†
- Golf,Offsite†
- Ironing Amenities (On Request)†
- Jacuzzi
- Liquor store†
- Medical Facilities Service†
- All-inclusive meal plan
- Babysitting†
- Beachfront†
- Child programs†
- Disco†
- Golf, Offsite†
- Ironing Amenities (On Request)†
- Jacuzzi
- Liquor store†
- Medical Facilities Service†
- Meeting rooms†
- Parking†
- Pool
- Restaurant
- Spa†
- Tennis court†
- Wireless internet connection in public areas
† Fees may apply
- Children's program †STAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show - Pool †
- Sailing †
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8082 reviews
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Mar 06, 2026Good property with food issues
The good bits: staff were very friendly and helpful, property clean and well maintained, pools were huge, beach lovely, great entertainment team and all top shelf branded drinks. The average: rooms are a little dated but this didnt worry us as only sleeping there. The bad: the food in all except two restaurants is woefully below our expectations. With two buffets, eight a la cartes and a beach bar there is loads of choice. The only restaurants we would recommend are the Mediterranean and French. The food quality is poor to say the least and lukewarm ot best. All except one restaurant the entrees and desserts are help yourself with main ‘cooked to order’. One thing we found very bad was the lack of cutlery - never teaspoons out for breakfast for tea/coffee and in all restaurants you only got one set of knives and forks - you had to reuse for entree and main course. If the food improved we would consider returning otherwise unfortunately we wouldn’t.
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Feb 24, 2026
Don't choose Iberostar.
Will never stay at Iberostar resorts again. Booked a total of 24 nights (one oceanfront two regular) and it started out fine. Agreed to go to the short presentation to see the upgraded hotel (was three hours, not the promised 90 minutes), everyone was polite, no worries. Our kids showed up two days later, plus two grandkids aged 20 months and 4 years. Their shuttle was insanely delayed and was going to miss the final time of the buffet. I asked if I could take a small plate of fruit from the buffet for the kids to have since no other food opened until an hour past when they got there. Was flat out refused, and told the food was not allowed to leave the buffet. The kitchen manager said they could send chicken soup to the room, but would not ask the front desk person standing 5 feet away for the room number so it could be there waiting, so they wouldnt do that either. So the kids and grands who had been traveling now for 17 hours had to wait another hour and a half to go to the snack buffet once it opened again. And then we learned the buffet hostesses let patrons take fruit from the buffets all the time. I watched multiple people take food from the buffet areas. I had asked three times for an infant cot to be in the room for our kids with a baby, was assured it would be, but then they moved their room to the very top floor and didnt move the cot. Also, who moves a family with a 20 month old and a 4 year old to the top floor so they have to cart a stroller up 4 flights of stairs? When i told our concierge about it, I was told it was only a 4 star hotel and if we wanted better treatment we should have upgraded to a nicer level of Iberostar. What?!? It takes nothing to be a decent human. We then decided to go out of the resort to spend our money elsewhere, as we had already rented 5 cabanas for the 1st day of the kids arriving, and didnt think they really deserved any more money. One of the excursions was adult only, so our kids with grandchildren stayed behind and decided to use the kids club. The 20 month old got hand foot mouth disease, ended up seeing the doctor who sent them to a hospital in cancun instead of playa del carmen, saying it was faster. It wasnt, and also two hours of taxi ride for a baby covered in sores. Add on to that- rolling power blackouts for both regular rooms that affected the air conditioning, outlets that dont work, we requested an extension cord to use CPAP machines and was promised but never delivered (the girl who did not work at iberostar but booked our excursions lent us hers out of pity). The best part was the guys that drove the carts at the hotel. Super nice.
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Feb 23, 2026FIVE STARS!
*****CAROLINA***** We travelled to this resort for my friend's birthday and from the moment we arrived into the lobby, Carolina received and welcomed us with so much enthusiasm and excitement and explained all that we needed to know for the duration of our stay. It was an amazing first impression, and the resort is SO CLEAN and the staff are so friendly, welcoming, and courteous.
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Feb 22, 2026
Highly Recommendable!
Amazing vacation to remember and to repeat! Great, clean hotel with lots of different restaurants and bars (super food and drink selection). Clean pools and white-sanded beach easily supported the everday relax-programm together with a big variaty of entertainment and sports programm (Big shoutout to Jocelyn @ table tennis and shooting!). The service staff is very friendly, professionel and solution-orientated. We especially appreciated the Star Prestige Concierge Team (Omar and Angel - thanks a lot for alwys being available). Last but not least, big thank you to Alex for making our stay even more unforgetable!
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Feb 18, 2026
Prestige pool beds Island had just the right amount of sun in shade
Jonathan was a very kind and hard working towel man. Friendly beautiful smile.
- AdvisorySPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Fee: 33.94 Mexican peso (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryRoom reservation required, Dinner Reservations allowed up to 7 days before check in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 13
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.