Situated along the beautiful beach of Playa Paraiso, the AAA Four Diamond Iberostar Selection Paraiso Maya Suites is the breathtaking expression of splendor, blending soaring Mayan architecture with equally spectacular amenities. Unwind in the lobby bar beneath an exact replica of the famed Chichen Itza pyramid. Swim in the Riviera Maya's only wave pool, splash in the water playground. Relax under towering Mayan statues. Enjoy quiet time in one of the elegantly appointed suites. It's a Caribbean resort for families and couples desiring an upscale vacation experience. With a 32,000 square foot spa, splash park, wave pool, restaurants and authentic details in every space, this is relaxation on an impressive scale.
Location
Riviera Maya - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Effective - 11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth
between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8577 reviews
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Dec 28, 2024Save Your $$$ and Book Another Resort.
I actually feel bad writing such a negative review. It's important in life to focus on the positives and not the negatives, however, this resort had way too many negatives to not share them with other families so that they know what they are getting into before considering this resort as an option. Firstly, the rooms are dated and the buildings are not as well maintained as they should be (dirt stains on walls and floors). A good power washer and heavy duty scrubbing would do wonders. Not sure why they don't offer queen size beds. They only offer king beds and double beds. The rooms are spacious enough to accommodate queen sized beds. As well, we had guests staying above us that were so loud (walking in high heels back and forth from 10:30 pm to 12 am) and then the next morning at 5:20 am. It's not the hotels fault that they guests are not respectful, but maybe the building was poorly constructed and not soundproofed? I have no idea. But to be woken up by footsteps at 5 am in the morning was not my idea of a vacation. At least we only experience it for 1 night above my room. Above my daughters' room (2 double beds), they experienced the room noise above their beds for the entire 5 night stay. For them, it was kids running back and forth, and speaking loudly at night and first thing in the morning! I must say, the staff did their best to address this, but really, what could they say? Stop walking so loudly? It was certainly a first for us. You never think that guests walking above your room could cause you to not fall asleep or wake you up! I am still traumatized about this and we returned late last night from our trip. As for the activities offered at the resort, the nightly entertainment is the worst we have ever experienced in any resort we have stayed at (Dominican, Turks, Jamaica, Bahamas and Mexico). We have stayed at resorts in Mexico alone at least 8 times. The yoga sessions are only 30 minutes in duration (offered twice a day) and the activities for teenagers are limited. The gym is state of the art, but your teenage children need to be 16 plus to use the facilities. If you want to sign out the tennis racquets/balls, be prepared to walk at least 30 minutes to arrange everything, which involves going to the gym to book a court on the Lindo side, then head back to gym at the start of your time slot to pick up the equipment, then go back to Maya Resort tennis court to play (as you most likely won't get a time slot at the 2 nicer courts adjacent to the gym) and then back to the gym to return the equipment. The resort certainly doesn't make it enjoyable for guests as you are doing all the work in booking the court and signing out the equipment and they are to actually robbing guests of the enjoyment of actually getting to play tennis. I felt like I was at home to be honest. The food was the worst of all the resorts we stayed at. At one of the counter tops at the smaller buffets by the main pool, it was a mess. The bag of lettuce left sitting out in the open (and unsealed), dirty rags, etc. I just kept thinking to myself, what does it look like in the back kitchen? My goodness.... Other than the fruit, salsa and fresh fruit drinks blended on the spot, the food was bland and often times not served warm/hot. The lobster was chewy and so was the steak. The chicken was inconsistent. My daughter would try a piece of chicken and love it and then would go back for a 2nd piece and said it was terrible. I wasn't sure if the meat was simply overcooked or it was the quality of the meat to begin with. The pasta with plain spaghetti sauce was really tasty. You know you have a problem when you think that the pasta and sauce is good (out of all the food offered at a buffet). As for service, don't expect it to be quick. It was quite inconsistent actually. We were offered coffee or beverage less than 50 percent of the time at breakfast. At the Steakhouse (reservation required) they were extremely understaffed despite the restaurant appearing to be at 60 - 70% capacity. I felt really badly for our server as he was running back and forth and looked visibly overwhelmed. All the servers that night looked overwhelmed actually. We waited 30 minutes to be seated by the hostess, then waited 30 minutes for our order to be taken. When the server came to take our order (finally), we realized that he actually didn't offer us a menu so that delayed us another 15 minutes. The pasta was dry and cold (most likely sitting in the kitchen under heat lamps for 15 plus minutes) and the steak was quite chewy. We left before desert was offered to us as we had had enough waiting around at this point. Our reservation was for 7 pm and we left there at 9:45 without desert (to give you perspective) and headed over to the buffet. As for the pool and hot tub. The pool water was COLD! Worst of any resort we have ever stayed at despite the temperature being in mid 20s. The hot tub (2 of them in the centre of the main pool area) was NOT hot. Other guests and I were joking saying that the resort needs to remove the pictures of any reference of hot tubs from their website. Needless to say, my family was ready to leave the resort after day 3 of our trip. Really hope the above helps another family save some money.
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Dec 25, 2024
Worst vacation ! Do not book here
Worst vacation ever . We are still here and can’t wait leave . I got food poisoning the first day after arrival and have never been so sick in my life . We called medical services and the front desk at 11 pm after being violently ill for 12 hours — no one answered the phone . They are supposed to have 24 hours medical services. As noted in other reviews the concierge encouraged us to go to the 2 hour session which we initially agreed to but after losing 2 days of being sick I didn’t want to go . He was barely sympathetic and made a joke of how I am now introduced to the Mexican cuisine. And further ‘begged’ us to go to the presentation as that’s how he makes money . I didn’t want to be guilted into going. Though my family did not get sick , food is very very mediocre . And the ‘piece de resistance’ is we requested a 2 hour late check out and after the attendant agreed said it it would be an additional $15 per person per hour — there was no way we were paying an additional $120 to stay the extra 2 hours when the room was available . When I asked to speak to a manager to wave the fee , the attendant was dismissive and rude . Also there were no chairs at the beach and barely anyone to speak to . The restaurants are empty and when you arrive they tell you it’s a 60-90 minute wait — they are empty ! Honestly if we could leave early I would. DO NOT WASTE YOUR MONEY HERE!
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Dec 23, 2024
Horrible experience
Horrible service. Octavio the concierge was rude and awful because i refused to take the 2 hour seminar which gives him points. Food is awful in most restsurants. Very few employees speak english.room service is a 2 hour wait if you are lucky enough to get your order. All food served in all spots is cold.no decaf coffee in any restaurants other then the coffee shop. Regular coffee is like mud. All in all a very disappointing experience and will never be back
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Dec 22, 2024Christmas vacation with family
We went as a family of 13. We had our 2.5 year old toddler and it was the best thing for her! We had the maya suites which gave us access to the lindo and maya side . She loved the water kids park and wave pool! The beach during the week we went was far too wavy and strong for her. She was fascinated by the peacock and animal roaming around as well. Buffet food was buffet food. Some days the variety was more to our individual preferences. We enjoyed the Japanese style restaurant (booking needed). Room was great and a crib was ready in our room as per our early request. We used the laundry service as well and it was same day. We used the app and it shows the prices etc. Room service takes about 40 mins to 1 hour . I also used the spa service for mani pedi which I enjoyed and found great but I don’t normally get those types of services done! The beach was a little further walk than I expected from our rooms. Keep in mind I was also 7 months pregnant so physically it wasn’t ideal. They have rental electric scooters to rent too for those with accessibility difficulties. Someoene in our group rented one. We loved the grounds of the resort especially all decorated for Christmas. The golf carts came frequent enough that if we needed a ride to the little Mall nearby to take our toddler to the outdoor park we could! Coffee shops and pastries were great and lots of space to sit and enjoy. Highly recommend!
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Dec 20, 2024Has gone downhill
I can’t believe how downhill this place has gone since last year. I’ve been coming to this Iberostar for many years but will likely not return after this trip. I have celiac so can’t eat gluten. When you arrive you ask for an allergy card to take around to restaurants/buffets. Last year there was a dedicated staff that were “allergy concierge”. They were around at every restaurant, one woman always went above and beyond to find me, make sure I found something to eat, would make anything in the back for me to make sure any cross contamination was avoided. I always felt so safe eating. The allergy specialist spoke great English, would take you around to everything and let you know what was safe and not and talk to the chef for you. This year it looks like that position has been eliminated, which is such a big reason for us to return because I felt so safe eating. So there is no dedicated person helping people will allergies,celiac/ gluten free, vegan, etc. If I get even the smallest amount of gluten cross contaminated with my food, I will be severely sick. I saw a family yesterday arguing with the buffet staff because someone told their son that a dish was gluten free and it was not, he was immediately throwing up in the bathroom. The staff is not educated enough and there isn’t someone who speaks good enough English to translate the needs of someone with allergies. It took 3 staff members yesterday to help me with my breakfast and all I wanted was egg whites prepared in the back in a separate pan. We prefer the buffets over the specialty restaurants. Last year the dinner buffets were incredible, whole salmons, themed dinner (Mexican night) and the whole place was decorated, the variety every night was incredible. There is still a variety of food (sushi station, kids area, pizza, pasta) none of which I can eat of course. But all the proteins were basically the same every night or every other, same things from lunch, quality not the same. For the rooms, I drink coffee every morning and had to ask each time to have the coffee refilled. We had trouble with the tv for 2 days and it took forever for someone to come to the room. Someone broke a bottle of chocolate milk outside of our room and it was there for a couple hours with shattered glass every where. We called reception and it still took forever to be cleaned up. They finally cleaned up the liquid but swept the glass in the corner and it was there for 3 days. Neighbors had room service one night so the dishes were outside the room and the next morning there were ants everywhere eating the crumbs and it wasn’t cleaned up for many hours. The resort is so dark in the morning, I like to go to the fitness center when it opens at 6a but none of the paths or hallways where the rooms are have lights on. It makes for a creepy walk. Many people are getting up to workout early, they need to make it safe. Last year there were many of the staff who I remembered from 5, 10, 15 years ago. But it seems like many of them are gone and lots of new staff. Seems like a lot of the senior staff are gone which is very sad, they made the experience. The wait staff were funny, engaging, remembering you day to day. The staff now are not engaging at all, almost like no one seems happy. The quality, cleanliness, quickness, attention to detail, food quality, going above and beyond, etc is just not there anymore. We’re here for a few more days and I’m just praying I don’t get sick from cross contamination. Already really sick of the food selection and eating the same things. So sad to see our favorite place change so much, especially just from the last year. We will be finding a new resort for our yearly Mexico trip.