Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8614 reviews
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Mar 13, 2025Beautiful resort
The resort is beautiful and big. The workers are extremely friendly and helpful. The rooms were clean in Maya. The pool chair reserving game is very real. By 7:15 am every chair by Maya/Lindo pool is already reserved. I know every resort is like this but crazy. Tje beach area is fabulous. A bit rougher water but probably time of year in March. The buffet food is mediocre and honestly not that good. From what I have read in past it’s been better. The temps of some of the food have been cold and they have a hard time refilling. The resort is beautiful and feels safe. I gave it four out of five for the food quality and pool chair game.
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Mar 09, 2025
Really wanted to love it
We've been to several AIs all over the Caribbean/Mexico. For this trip we wanted to also treat our newly married son and daughter in law to a trip as part of their gift. She has particular dietary requirements/allergies so I needed to make sure wherever we went could accommodate her and she'd have a variety to eat. We quickly learned while researching resorts that this would mean increasing our budget. We spent nearly $20,000 for 4 people. But we were ok with that because the reviews were decent and the menus for all of the a-la-cartes looked like they offered our daughter-in-law some choices. On arrival the place is visually stunning. We were blown away. So much attention to design and detail. The staff were amazing. I liked the resort app in that it alerted us when our room was ready and also let us know in real time where the trains were and how far away they were from our stop. The pool with the swim up bar was really nice. And nice and deep compared to other resort pools. The beach was stunning. Lots of chairs both poolside and beach side. Towel game was played however there always seemed to be chairs somewhere when we went out around 8 am. The drawbacks for me were the food and drinks. For upsizing our budget to accommodate food sensitivities I don't feel enough attention was given to the seriousness of it. My daughter in law has a seafood/shellfish allergy. They asked in every restaurant however we noticed issues in a few dishes where seafood was in the dish but was not declared on the menu description. In the teppanyaki restaurant the chef cooked the shrimp on a totally different grill which we appreciated but then halfway through the cook stirred the shrimp on the grill and then forgot to switch utensils and used the same ones to stir the rice and veggies. When my son and daughter saw this they of course got up and left. The chef and the waiter asked why they left. When we told them why the chef got defensive and insisted he did not cross contaminate. It seemed to be a huge deal as two other chefs came over to speak with him about it, in spanish so we had no idea what was said. Anyway, besides that and being made to feel awkward about it, the meal was OK. We found breakfast and lunch good. Dinners at the a-la-cartes were all bland and hit or miss. My spaghetti at the Italian arrived all clumped together on the plate. I had to cut if with a knife and fork as the strands were all stuck together. Steak house was bland. Smokehouse wasn't good. Under the Sea was the best meal we had but it's not saying alot. The room service menu is not varied. Hardly any choice and the food was not good. Drinks were ok if you just wanted straight mixed drinks or beer. If you wanted a colorful pretty drink or cocktail, forget it. So overall, we loved the resort itself but not the food or drinks. In that regard, we had better food in the last resort we went to in Varadero in Feb/25. For the price we paid, the value wasn't there and we left disappointed.
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Mar 09, 2025We will return to this resort again!
We were very satisfied with this resort and all it had to offer. We prefer larger resorts as we don't like to sit in one spot all day and read. We enjoyed a lot of the facilities, activities and the grounds. The grounds were very well maintained and beautifully put together. The pools were amazing, there is so much room for everyone. We liked that they were not strict about floaties or playing with a ball. The gym on site was also well put together. The activities offered were great. The food was enjoyable, we liked some restaurants more than others. The greek and seafood were our more favorite options. The buffet was well done so we were happy eating there as well. There were always a lot of options for everyone and the food quality we felt was good. We were in building 60 and if there was something to complain about it was a bit loud from the noise from the beach when there was an event such as a wedding or the fire show. We didn't have kids with us so that was ok, but definitely if someone is looking for a quiet spot this location is a bit loud on some days. This didn't really cause us any issue but for some it may be. Due to all the tile that is used in Mexican resorts the noise does travel easily. There is a lot of chair saving, so if you want up front or very good spots near the main pool where all the games and things happen, you will have to snag those early. We found that there were always chairs in the back or in quieter locations, you just had to search and maybe move things around a bit. We just joined the chair saving party, can't beat them join them! The staff are all very kind and bust their butts. The place is so clean and well maintained. You rarely see food plates or cups around for long. The beach is beautiful, the water was enjoyable, more rough some days than others. The sand is great for kids to build castles and it wasn't really rocky. Overall great resort, we would be happy to return. I would say it is better than some other resorts we have stayed at. Thanks for a great trip!
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Mar 07, 2025
Paradise!
Iberostar has outdone itself with the beautiful and extensive Maya Suites in the Paraiso complex! We were professionally and efficiently checked in with the Star Prestige Team! Darlene took care of all our questions, reservations and inquiries including adding an additional day. Daniel T was pivotal in assisting us in the process of getting to the hospital with a medical issue. Naidely, Emma, Joe and Allen, and bartender, Angel, could not have been nicer in treating us special. The food with delicious and Jeremiah and Timotea went out of their way to assist me with gluten free food options. There was plenty to do for all ages! The water park options from the huge water slides to kiddie pool was perfect and well maintained safety wise. The beach was spectacular with manageable waves, clear water and smooth sand. Our beach concierges Angel and Guadalupe took good care of us! We can't wait to go back next year!!!!
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Mar 02, 2025
The 1st real family vacation with the grandkids. And it was OUTSTANDING
Laura our ambassador was sweet and VERY HELPFUL. Carlos our star prestige representative was also very helpful . The restaurants were very good my favorite being the Brazil steakhouse The tacos at the market were some of the best tacos I have ever tasted …. The absolute favorite person on this trip was Santiago the bartender at the swim up bar at the members only pool…..his personality and his imagination to make up cocktails were top notch…. Example of how cool he was we had with up our 2 granddaughters age 8 and age 5 …he would make them tasty virgin cocktails …on the day I went “golfing “ my back was killing me and he would make me double pain medicine. And it you want a good breakfast drink before the tequila drinks start ask him to make you an M&M. I will be making them at home….. great time was had by all and we WILL BE BACK!!!!