Resort Details
- Various BarsSea Soul Restaurant & LoungeRelax while enjoying views of the sea and listening to the live music of the Sea Soul Restaurant & Lounge during lunch or dinner. This is the place to savour fresh seafood such as lobster, crab, oysters and mussels. Or, if you prefer, watch the sunset while having a smoothie, a soft drink or a cocktail from our menu.
- Various RestaurantsPoseidón Gourmet RestaurantEnjoy a unique culinary experience at the Poseidón Gourmet Restaurant. The head chef, Jose Miguel Barrera, and his team use only exclusive ingredients from the area to prepare dishes as mouth-watering as ingot of foie gras with spiced bread, or braised sea bass on a bed of baby beans with ham, cockles and the fresh sea air.Dress code: gentlemen are kindly asked to wear long trousers and avoid sleeveless shirts.
Portofino Italian RestaurantAt the Portofino Italian Restaurant, you can savour our focaccias, bruschettas, mozzarella, fresh pasta, seasoned meat and fish dishes, etc. and, of course, our oven-baked pizzas! If you come in the evening, you can also experience the magic of our live cooking demonstrations.Dress code: gentlemen are kindly asked to wear long trousers and avoid sleeveless shirts.
Zeus buffet restaurantSkip your diet, you’re on holiday! From 7:30 a.m. onwards, you can try anything you fancy for breakfast at the Zeus restaurant buffet. In the evening, discover our chefs’ secrets as you watch them cook right in front of you during the show cooking. In addition, there are six international buffets with smoked dishes, cold meats, seafood, cheeses, pâtés, salads with vinaigrette, roast meats, and much more… And for those with a sweet tooth, there are homemade desserts, a white or dark chocolate fountain, and the pleasure of watching how a hot dessert is prepared live every evening.Dress code: gentlemen are kindly asked to wear long trousers and avoid sleeveless shirts.
Barbacoa RestaurantIf you come to the island with a list of typical Canary Island dishes you’d like to try, this is the restaurant for you. In the Barbacoa restaurant, you’ll find typical local produce on the snacks and lunch menu. We suggest you try the black potatoes with red and green mojo sauce.This restaurant is not included in any of the hotel’s board types.
- Exercise gym†
- Liquor store†
- Parking†
- Pool†
- Spa†
- Wireless internet connection in public areas†
- Convention Centre†
† Fees may apply
- Children's pool †
- Pool †
- Water activities †
- Golf †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5506 reviews
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Dec 14, 2025The welcome we received upon arrival was exceptional
The welcome we received upon arrival was exceptional—perhaps the best we have experienced to date. It is unclear whether this level of attention was due to our status as repeat guests (this being our second visit this year and fifth overall to Iberostar) or if it is standard for all visitors; regardless, we felt truly valued, so thank you. However, our restaurant experience did not meet the high standards set by previous stays. On our first night, the waiter made an error with our wine order and, after a ten-minute delay, brought the correct bottle but left it unopened in the ice bucket. As a result, we finished our meal before he returned, leaving us without a drink during dinner. The overall service that evening appeared frantic and inattentive. Service quality improved throughout the week but remained inconsistent, with some excellent interactions and others less satisfactory. The food offerings were diverse and changed daily, with fish and steaks prepared fresh to a high standard. Regarding dress code, on a previous visit, I was asked to change from shorts to long trousers for dinner, which I appreciated as a clear policy. This time, however, multiple gentlemen were permitted entry wearing shorts and open-toed sandals on several occasions, suggesting a relaxation of previously enforced standards. Consistency in enforcing these expectations would be appreciated. The room was comfortable and serviced daily. The main pool area was well-maintained and the staff there, particularly Phierina, consistently greeted guests with warmth and positivity, contributing to a pleasant atmosphere each day. One point for consideration: please reconsider the approach to requesting guest feedback. On our final morning, we were repeatedly approached at breakfast to complete a survey via a tablet that frequently malfunctioned, and staff passing by encouraged us to "give five stars." We encountered further requests while relaxing by the pool with a final coffee, which felt intrusive during our last moments. It would be preferable to request feedback mid-stay or prior to departure, rather than at the very end. Overall, despite these concerns, our stay was highly enjoyable and comfortable, with many positive staff interactions. We look forward to returning soon.
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Dec 09, 2025Fabulous
Just returned from a week at this lovely hotel. I’ve been to 4* hotels in the area before but this was my first time at a 5*. It did not disappoint. The food was fantastic, everything was spotless and every member of staff was a credit to Iberostar, all lovely , polite and professional. The pool area is great, (the 2 main pools are really cold, but there is a smaller heated pool), never had any problems getting a sunbed, I think we went on a quieter week. The animation team were all lovely and worked really hard, some really nice things to do each day. I had the basic double room which was nice and we found the hotel lovely and quiet over night. It is a large complex so be prepared for getting your steps in. I wouldn’t hesitate returning there, and there were a lot of visitors that had been there many times
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Dec 09, 2025
A lovely hotel with 5* experience!
A lovely hotel with 5* experience! Fantastic staff, great child-friendly facilities and can’t complain with the December weather. Would definitely come back.
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Dec 08, 2025
Outstanding and memorable
Phierina and her colleagues at the pool bar provided a 6* service in this fabulous 5* hotel. This was out 5th winter vacation and were already booked again for December 2026.
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Dec 07, 2025Overpriced, Overrated. Go elsewhere.
This is not a 5 star hotel! I am extremely surprised that there are so many highly rated reviews for this accommodation. Yes, the waiting staff are great but that’s it. The rooms and hotels condition is extremely tired. The front of house staff are untrained, most are placements that are dropped in without any experience. This place is very overpriced.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- General Policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information: Room taxes are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Groups Policy: Iberostar will accept a maximum of 8 rooms traveling together to be booked as individual bookings. Any group of 9 rooms or more requires a traditional group contract. If your group unexpectedly exceeds 8 rooms, it is your responsibility to notify ALGV immediately, at which point the group will be converted to a contract based on Iberostar's current day group rates and cancellation policy. Failure to notify ALGV of large groups can result in the forfeit of the group. If you know in advance of making any bookings that your group will exceed 8 rooms, please reach out to ALGV for assistance.