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Customer Ratings & Reviews
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476 reviews
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Oct 08, 2024A top Marriott 👏 one of the best
Very clean and well maintained. Room was great neat and clean . Service was excellent. I am a platinum elite lifetime and would recommend this as a place to stay. Read a couple of disparaging comments, can't be real. they have a great M room, good restaurant and very large workout room
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Aug 26, 2024Rude Charles Watts
overall my stay has been welcoming and pleasing, my only issue was how rude the guy manager was/is ! Name is Charles Watts! wasnt pleased with him interrupting me whilst i was talking neither was i pleased with the way i was just spoken with over the phone! very unpleasant and unprofessional! the other manager , who is a woman, was very nice & informative , considerate , and understanding! thank you guys again!
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Aug 16, 2024
Decent stay
I always like to stay near the airport before I leave Houston. Check in was very easy and super friendly. The room was clean and my request of not near the elevator was honored. The bed is comfortable and I love that there are places to charge electronics bedside. The morning shuttle is efficient, but I recommend getting to the lobby early. There are no reservations or list for the shuttle. Once the van is full, that’s it for the next 30 minutes. My only criticism of my stay is the M Lounge access. We were there on a Saturday night. The only drink offerings were soda, water and a coffee machine that needed cleaning and did not offer decaf. The crunchy snacks were strewn all over the counter and stale. When we checked in and asked about the Lounge, we were not told that it is not open on weekends. The website states 24/7 with breakfast, bar service for a fee and appetizers. As a suggestion, maybe an appetizer at the restaurant which would encourage the purchase of a dinner…..
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Jul 31, 2024
Customer service
Excellent service…ask for Yang at the restaurant. He’s the best. Ask about the Chop House Soup. You might not expect it to be as good as it is. Judy is also excellent. Ask her about the Texans. She is an expert on this he team. Also, Camika and Kingston at the front desk….very nice.
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Jun 01, 2024
Awesome stay! Super helpful staff!
Full disclosure, I am a Marriott premium member. What a stay. I was at the Hobby Marriott for two days for a business trip and the stay was nothing short of fantastic. I'd like to give a shout out to Comeka at the front desk who was super helpful at check-in and with some questions about local places to eat around the hotel. The hotel is located about 5-10 minutes from the Hobby rental car area and easy to get to going either way. The room was very comfortable. The bed is "Marriott Standard" meaning that they do not deviate from the standard bed that is found in all Marriott properties that I go to. The room at plenty of electricity around the bed for charging and any medical devices that you may have. HVAC was able to keep the room cool but here's a pro-tip: Keep the black-out curtains SHUT during the day to help the HAVC to keep up with the rising temperatures during the morning and throughout the day. The concierge lounge was open in the evening and was comfortable and quiet. The evening selection could use some improvement or, better, replenishment after the first wave of people hit it. I arrived after my job one evening and about an hour after the lounge opened and it was pretty slim pickings. I checked out on a Saturday and the lounge was closed, but had access to the breakfast buffet and was able to get a good meal before my Saturday's travels. One of the best Marriott stays for business I've had post-COVID. Keep up the great work!