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477 reviews
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Nov 18, 2024Reward Points wasted
I regret to say that my recent stay at Marriott Houston Hobby Hotel was marred by a lack of effective customer service, primarily due to the management of Mr. Charles Watts. I used all of my Marriott Rewards points for a one-night stay, and I was looking forward to a pleasant experience. Unfortunately, my expectations were not met. When I encountered an issue during my stay, I reached out to Mr. Watts for assistance. Instead of receiving the support I needed, I found him to be extremely rude and insensitive to my concerns. His dismissive attitude only added to my frustration during an already unpleasant situation. In hopes of resolving the matter, I also contacted Marriott customer service after my stay. However, I was disappointed to find that no one followed up with me regarding my experience or the issues I faced during my stay. This lack of communication and care is unacceptable, especially from a brand that prides itself on customer service. I sincerely hope that improvements are made in handling customer experiences in the future.
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Oct 08, 2024A top Marriott 👏 one of the best
Very clean and well maintained. Room was great neat and clean . Service was excellent. I am a platinum elite lifetime and would recommend this as a place to stay. Read a couple of disparaging comments, can't be real. they have a great M room, good restaurant and very large workout room
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Aug 26, 2024Rude Charles Watts
overall my stay has been welcoming and pleasing, my only issue was how rude the guy manager was/is ! Name is Charles Watts! wasnt pleased with him interrupting me whilst i was talking neither was i pleased with the way i was just spoken with over the phone! very unpleasant and unprofessional! the other manager , who is a woman, was very nice & informative , considerate , and understanding! thank you guys again!
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Aug 16, 2024
Decent stay
I always like to stay near the airport before I leave Houston. Check in was very easy and super friendly. The room was clean and my request of not near the elevator was honored. The bed is comfortable and I love that there are places to charge electronics bedside. The morning shuttle is efficient, but I recommend getting to the lobby early. There are no reservations or list for the shuttle. Once the van is full, that’s it for the next 30 minutes. My only criticism of my stay is the M Lounge access. We were there on a Saturday night. The only drink offerings were soda, water and a coffee machine that needed cleaning and did not offer decaf. The crunchy snacks were strewn all over the counter and stale. When we checked in and asked about the Lounge, we were not told that it is not open on weekends. The website states 24/7 with breakfast, bar service for a fee and appetizers. As a suggestion, maybe an appetizer at the restaurant which would encourage the purchase of a dinner…..
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Jul 31, 2024
Customer service
Excellent service…ask for Yang at the restaurant. He’s the best. Ask about the Chop House Soup. You might not expect it to be as good as it is. Judy is also excellent. Ask her about the Texans. She is an expert on this he team. Also, Camika and Kingston at the front desk….very nice.