Look inside Horseshoe Las Vegas hotel to find a great room in the center of the action on the Las Vegas Strip.
Location
Las Vegas - Center StripProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - A valid credit card is required for incidentals deposit, to be authorized at check-in. Deposit amount will vary based on length of stay and will be released if no charges are made to the room (timing of release varies). Suites may require additional deposits. Cash deposits will not be accepted.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Early check-in fees and minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Parking - Effective immediately, Horseshoe Las Vegas charges for parking.
Resort Fee - For guests arriving from all origins, a mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed fee inclusions:
- In-room Wifi for two devices per day at the Premium Wifi speed of 20 Mbps
- Fitness center passes for two per day (for those properties with a fitness center)
- All local calls
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Dogs are the only animal allowed. Up to 2 dogs per room are allowed.
Dogs must weigh 50 pounds or less each, and be present at time of check-in.
Dogs are only allowed in specific rooms so it is imperative to book the PetStay Category.
Guests travelling with their dog(s) will be required to fill out a waiver accepting responsibility for any damage or cleaning charges that may occur while at the hotel.
Dogs are permitted to walk through designated common areas while on a leash and accompanied by the owner.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 01Jan15 - 31Dec50
- No Show Penalty: 1 Night Applies: Sunday - Saturday 01Jan15 - 31Dec50
Customer Ratings & Reviews
TripAdvisor Traveler Rating
28689 reviews
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Dec 17, 2024Outdated hotel with poor service
The hotel is very outdated. Service from reception staff/bar staff was very poor. Check in/out service and bar service was very slow and it was hard to find a staff member to assist with any queries we had, and when we did we found staff were quite rude and unhelpful and had no interest in making our stay a pleasant experience. The cleaning staff were an exception, they were helpful and did a great job everyday. Hotel is in a good location to access the vegas strip and the rooms were comfortable and quiet but overall would not recommend this hotel.
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Dec 16, 2024Extra Charges
Checked out at front desk at 4am (check out time is 11am) and got charged a late check fee after the fact. My credit card statement was showing more than my receipt. No mention of a late charge from the front desk. After years of staying there will now go elsewhere.
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Dec 16, 2024
Majorly disappointed
We have visited Las Vegas at least a dozen times and have never encountered such an overwhelming stench of cigarette smoke as we did during this stay. The Horseshoe is in dire need of a new air filtration system. We’ve stayed at various hotels up and down the Strip and have never experienced air quality issues this bad. Our trip got off to a rocky start when the “south strip view” room we paid extra for with early check-in wasn’t ready upon arrival. Thankfully, Jeff at the front desk was helpful and switched us to a room with a view of the Sphere, which ended up being the highlight of our stay. Unfortunately, the room itself was outdated and not truly clean. We couldn’t even sit on the couch due to visible stains that appeared to be from bodily fluids—absolutely unacceptable. We ended up spending most of our time at Paris, which was conveniently within walking distance. It was a far better experience than anything Horseshoe had to offer.
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Dec 11, 2024
Do not bother paying extra for a “View”
I attend Vegas annually for an aviation conference. Also, as airline crew. When booking our annual stay this year at the former Bally’s, now Horseshoe hotel I picked a South Strip View room for an upcharge. We were given a room with a view of a parking garage. When I called customer service they said that I could change rooms, but due to conference schedule I had to do that the next day. I went down to the front desk in the morning and I was told to come back during our break between noon and 2. I went back to the counter and was forcefully told by front desk staff, that since the front two Horseshoe towers had been taken over by the Paris, there were no rooms with a view at the Horseshoe. She argued that my room had the view I paid for and she was adamant that I didn’t pay any extra for the room with a view. She told me to pound sand. Several hours later at 5pm, I was called by the Horseshoe and told that they were moving my room the next day. Great! So, I left an award ceremony, packed up my room, went down at the prescribed time 12-2, and was told that my room change was for the previous day and had been canceled. WTF!!?! Seriously… I am a frequent traveler, I spend 12 days a month in hotels, and I’ve never been given such a run around. EVER. The customer service at this hotel is appalling.
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Dec 08, 2024
Horseshoe
OMG I’ve stayed at plenty of Caesars properties and have never had this many issues. First, when I booked, I booked a King room. When I checked in via kiosk because no one was at the front really, I went to my room and found it was two twins instead. Called to see about switching, she said I had to come downstairs. Went downstairs she said there was nothing she could do. I mentioned that I booked a King forever ago and she said it was first come first serve. That is BS. If you book a king room, you get a king room. Those people they “upgraded” probably reserved their room after me anyway and it should go by who booked first. My lord. Then the heat in the room wouldn’t work. I turned it up to 80 as high as it would go and it was still blowing cold air. The thermometer went from 65 to 57 degrees. I had to call and they sent up engineering who fixed it, thank goodness, but it took an hour to heat up and it was 2 o’clock in the morning. Then, next day, I went to Caesars awards counter because a couple of months prior on the phone they gave me a confirmation number and said to take it to the Caesars Reward counter and that that was the only way to get the rewards points that they were giving me on the phone. Then when I went there, nothing. They then told me it had something to do with my reservation probably and the lady on the phone had to do it. Like, OMG, communication error much? 60% of a business’ success is COMMUNICATION. No one knows whats going on or happening. THEN, I got some food downstairs to go and did not get silverware in the bag. When I called for room service to please bring me some extra towels and a spoon, they said they could bring towels but no spoon. Really? I know they have rolled up silverware in buckets downstairs and that that is what people who are injured sit and do to make money on worker’s comp. Just grab one! They also do not provide body wash in the rooms. Marriott Properties are much more on it. I think I will stick with them…