Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Horseshoe is not good.
Check in before 4 is $20 extra. We were not notified of this beforehand. There is very little choice for a sit down breakfast and the one place they have has terrible food with long lines. Food costs are very high. A simple breakfast of water, croissant, and coffee cost $61. Room service is very limited, expensive, and very slow. We will not be staying here again.
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Old and outdated in every way.
The Horseshoe (formally Ballys) could really use a major over haul. It's very outdated and dingy. It feels like the last time it was updated was back in the 80s. To begin with, the bathroom is disgusting. Floors dirty, faucets are turning green and deteriorating. The vanity needs to be painted (again) or replaced. All the furniture is old and falling apart. The whole room needs to be painted. The wallpaper and curtains are horribly outdated. They casino is the smokiest compared to Caesars, Bellagio, Paris, and Cosmopolitan. It's also the warmest. The check-in process was bad. They automated it with self check in kiosks, but at 9:00 pm, it told us our rooms weren't ready? Had to go to guest services to get it taken care of. They then put us in a wheel chair accessible room. Then, when we went to change it, the guy argued that they had no other rooms until tomorrow? I countered and put up a fight saying that 4 months ago, we booked a room. How could there not be a room waiting for us? Called a manager over and poof all of a sudden there was a room available. I would not recommend or stay here again. Hey Caesars Group, if you are reading this, fix your hotel!! It truly is in a really bad shape.
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Scam or Mistake
Tried to add $20 per night for parking. I had no car. Blamed me for not telling them I had no car. Looked like the bathroom floor had not be cleaned before our stay. Also double charge for early check in. Manager Jose Diaz did not apologize for the scam or mistake. Check your charges before checking out. Would not recommend this place to anyone.
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Thieves waiting to steal you phones.
My phone was stolen from a slot machine charging station. Security wouldn't look at the video. I tracked my phone from within the casino, to an address two blocks away, to the airport and now is in China. This is a "ring" and the hotel should take these situations more seriously. I will be more careful but the Horseshoe lost a customer. Thieves everywhere watch out.
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Good hotel with just enough to keep busy
The horseshoe hotel is fairly priced, clean, and has friendly staff. The rooms are nice and its conveniently located on the strip with access to Paris, Bellagio, link, and Caesars. Lots to do and see in the area. the gaming area is pretty small but if you are not there exclusively to gamble then that is not a bad thing. Flavortown has a lot of bad reviews and is way over priced like many of the restaurants in the hotel but they do have a good variety. The speakeasy downstairs is a wonderful place to get a cocktail so highly recommend.