Property Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort fee: A mandatory resort fee will be charged to all guests at hotel check-in or check-out.
Mandatory resort fee inclusions:
* WIFI in Guestroom, Local and Toll Free Calls.
* Beach Ocean Gear one voucher per day to be redeemed for a Surfboard, Deluxe Beach Chair or Boogie Board; Pool Toys available.
* Unlimited Blu-Ray DVD Movies.
* Special Discount on Island Activities.
* Daily Activities: Yoga, Lei Making, Magic Class & Culinary Demonstrations.
* Shopping Passport for Exclusive Savings at Ala Moana Shopping Center and International Market Place.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5838 reviews
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Jan 11, 2025Book another hotel
Overall the hotel is ok but not as well kept as other Hilton’s we have stayed in and some management leave a lot to be desired. Our check in was quick and easy after a 21 hour delay, Dexter who checked us in was lovely and first impressions was very good. The hotel is tired in places and most of the draws within the room were broken and falling apart, booked a room for 4 people but had to keep asking for towels as kept leaving 3. The pool area was well kept and my son loved the complementary crazy golf and games available around the pool. Breakfast AVOID at all costs, we paid for breakfast and it was shocking during our stay they changed from the MAC restaurant to the buffet, the options were very limited. I have a 5 year old son and as with most children they can be picky eaters, the one day for breakfast on the hot options they only had scrambled egg which tasted powdering and not very nice, bacon, waffles that had gone all hard and rice, not child friendly at all. Cereal was corn flakes, bran flakes or muesli, there was some frozen berry and strawberries that had seen better days and all bruised and squashy. So I asked for some sausages has they had been available the day before initially was told yes and then the food and beverage manager came over and declined to give my son any sausages, I explained my son isn’t the best eater and there is nothing else he would eat eventually after a lengthy conversation they agreed to do some sausages. After a frustrating breakfast experience I returned to my room and a general manager called my room, I tried to explain the situation and the manager Henry Perez started to shout at me saying there is not a standard of breakfast at Hilton hotels, he wouldn’t allow me to speak and I put the phone done as his tone was aggressive and intimidating. Whilst I was informed there isn’t a level of standard at Hilton, from my experience there is generally a good level of service which wasn’t experienced here. I did raise my concerns about it’s with another manager Joselyn and she did apologise but unfortunately Henry her boss never did for his totally unacceptable tone and behaviour. I have works in customer relations for over 20 years and are very conscious there is a way to speak to people and this was not it, I could have understood if I was nasty but I wasn’t. The main staff and great and I would suggest Henry takes a leaf out of their book!
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Jan 06, 2025
Worst Hilton
Terrible stay . Hotel was old and dated . We had breakfast included but the lines were so long we gave up and purchased breakfast outside the hotel everyday . The pool was full of people shoulder to shoulder every day and was closed twice to people throwing up in it . Would not recommend this hotel . Staff seemed over worked , this is the worst Hilton I have ever stayed at hands down. Location was good
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Dec 14, 2024Great rooms, views, staff, and location…just avoid eating here!
A perfectly acceptable and enjoyable Waikiki hotel with lots to recommend a stay here. Comfortable rooms and beds, jaw dropping views. of the water and beach from the room and the balcony which can only be described as memorable. Fair pricing as well for the location and amenities. Staff were warm, friendly, and always helpful and courteous. A convenient location to the beach and nearby shops served us well. I would have given it another star were it not for the mediocre (at best) restaurant where we had breakfast every morning and a lunch. Having stayed here once before, the on site restaurant at that time was terrific. Sadly, those days are no more. Mix ups in the kitchen on multiple orders, a pizza that tasted like it came straight from the freezer before being baked, etc, left us with a bad taste, literally. the wait staff were great. The food was not. We had free breakfast and I usually never complain about anything “free,” but I have to make an unfortunate exception at this hotel. Just eat somewhere else and you’ll have a great time.
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Dec 12, 2024
Worse than a 3-star hotel
The hotel is more close to a 2 start hotel trying to make up by wearing an expensive belt. The customer service is just rude and it felt like I was a nuisance to them. Food was subpar and completely disjointed from the price. Infrastructure is not only old, but it looks like it lacks maintenance. The airport shuttle that they're partnered with will leave you stranded in the airport, not reply any emails or phone calls. Room amenities are lacking, basic stuff like bedroom slippers, toothpaste, proper soap, razor. Even a budget hotel like premiere inn would offer these. There's not a single microwave in the entire hotel, which is actually funny. The bar closes very early, which makes the pool experience kinda pointless in a holiday, and the bar fridge is miniscule.
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Dec 10, 2024Comfortable room, great location, no noise.
Came to Honolulu for a weekend. This Hilton is located off the main road and beach, but totally walking distance from everything. I had the 36th floor with an amazing view! Neighbors smoked marijuana from their balcony, so you couldn’t keep the balcony door open if they were outside. Never a line or a wait for the elevators. The hotel provided beach towels and chairs, I also got a nice tote bag to keep from the concierge. Lobby bar drinks were awful, but luckily ABC store was around the corner.