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6170 reviews
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Jan 18, 2025Fantastic views and service; food a little expensive
I stayed here with my husband and two children aged 9 and 7 in January 2025. We utilised Hilton’s interconnecting room guarantee and stayed in two interconnecting Twin Executive rooms, configured as one king bed and two singles. Location This hotel is located in the commercial, quieter part of Shinjuku, but is a quick 500 metre to 1km stroll (flat) to the vibrant and busy part of Shinjuku, i.e. the part that contains most of the shops, restaurants and entertainment. Cleanliness and housekeeping Perfect to a fault in every way. The laundry service was immaculate. Rooms The rooms are well appointed although in keeping with lots of other American hotel chains, the minibar was empty - always a bit frustrating when you arrive somewhere with hungry kids and you don’t have any snacks of your own for whatever reason (e.g. just came off an international flight). In memory of what was once surely a minibar, there is still a mini fridge and small pantry area. Tea and pod coffee facilities were available. Wardrobe space is minimal and we only hung a few items, choosing instead to dress out of our suitcases. Windows were fastidiously cleaned and the views were jaw-dropping. Service The service could not be faulted. The staff was kind and attentive and went above and beyond to assist. Room service and restaurants My one gripe is that the restaurants and room service were more expensive than average - for example, one burger cost $49. To dine in a hotel restaurant as a family of four cost $200-$400 (hence we usually ate elsewhere). There is a kids’ menu (the same at each of the hotel’s restaurants), however it didn’t cater all that well for our kids (for example, no pizza). The room service menu - a severely truncated and consolidated version of the restaurant menus - barely catered for kids at all. Also no pizza - and, as noted, hideously expensive (at least to us). (Prices above are AUD). The vibe We travelled in the peak of winter and as such there were many families and couples either returning from or going to the ski fields. Aside from being exceptionally busy in both the lobby and Executive Lounge at times, all vibes were positive. On one occasion there was live music near the grill restaurant. Would I recommend to a friend? Yes for sure but with the caveats that 1) it’s a short walk (could be long with toddlers) to the centre of the action, and 2) it’s better (in my opinion) to get your dinners elsewhere, or order Uber Eats (delivery drivers will meet you in the lobby). There is also a 7-11 within a 5 minute walk which sells some fresh food including strawberries etc. But yes I definitely recommend this hotel!
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Jan 16, 2025Impersonal and busy
We had a suite and a twin room with executive lounge access. Rooms are clean and in good condition. The view we had of Mount Fuji was very cool. The station is a 10 minute walk and the area is clean and safe. The lobby is a nightmare with suitcases everywhere and people milling around. There is a restaurant in the middle of the lobby where the breakfast buffet is fought over. We did it once but after that ate in the executive lounge. That was usually very busy and overcrowded. We had drinks in The George bar most nights abd that was pretty decent with live music. However they decided to close at 9:30 on New Years Eve which was baffling. We tried the Japanese restaurant and the bar upstairs on level 2 and both were OK but wildly overpriced. Definitely would not recommend dining in the hotel! The whole vibe of the hotel is akin to a Las Vegas strip hotel during an IT conference. It's not restful or personal. It's not one for me and I would not go back.
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Jan 15, 2025
Very good hotel but left with a sour feeling at check out
Very good hotel, I was planing on giving 5 stars but they made a terrible mistake at check out. First the good: 1) kind staff, they seem to enjoy their job 2) breakfast is delicious and there are a lot of options, unfortunately like other 5 stars hotels they don’t change the menu at all. All days the same. 3) rooms are modern and clean 4) I used their pool at the 5th floor, it was very nice and warm 5) very close to 2 different subway stations by 5 minute walking 6) very close to shinjuku kabukicho, only 10 minutes walking The bad 1) there really wasn’t anything bad in this hotel until today that because of the mistake of a bar staff, they made me lose 40 minutes of my time for a drink at the bar I never ordered. The drink was from another guest in a different room, I asked for the manager to make the complaint, she was kind to hear my concerns and that I was annoyed that they made me lose almost an hour of my valuable vacation time in Japan. I was planning to return here again but probably I will choose a different hotel. Be careful if you have a tight schedule at checkout ask the Invoice in advance so you can solve issues because they make mistakes.
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Jan 14, 2025
Reminiscing Old Times
Who knew I’d find myself back at Hilton Tokyo Shinjuku after 25 years? A trip to the hotel’s fitness center triggered a sense of déjà vu, and a quick chat with a friend confirmed it—this was the same hotel I stayed decades ago. The hotel shows its age but is well-maintained, with a minimalist Japanese aesthetic. The compact bathroom, on the other hand, felt more modern. The fitness center gets the job done, but the pool’s too small for serious laps. On the plus side, the wet lounge in the changing room offers hot/cold jacuzzis and a dry sauna. Perfect after a day of shopping at Shinjuku. I was upgraded to an executive room with lounge access, but the lounge was a disappointment. It was constantly crowded, and they even implemented time limits per guest. The presence of noisy children (at both breakfast and cocktails) didn’t help. To top it off, on my last day, a foreign staff member seemed overly preoccupied with his friends and their families, ignoring the fact that there were other guests in the lounge. One saving grace? The prime location. Hilton Shinjuku is just a shuttle ride away from Shinjuku Station, and the airport bus drops you right at the hotel entrance. It’s a pity the lounge experience didn’t match the convenience. If not, it would be a wonderful reminiscent of old times.
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Jan 12, 2025
A perfect and peaceful stay
This Hilton was a short 10 minute walk from the western edge of the Shinjuku train station. The staff were so good. They were very kind and accommodating. Some tours start from the “Love” statue in the morning so it was very convenient short walk from the Tokyo Hilton. The breakfast had a healthy selection to choose from. I will stay here agin when I come back to Tokyo.