Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6186 reviews
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Apr 02, 2025Large well equipped hotel in convenient area
Very large hotel in the convenient Shinjuku part of Tokyo. It is more of a business area but plenty of shopping nearby. The major train station there gives you access to many train options. Be sure to get a Passmo or something similar so that you can use the trains by just tapping! Unfortunately when we arrived at the Hotel a large group from a cruise ship arrived by bus so if took forever to check in. They had a full staff checking everybody in but it still took a 1/2 hour before we got our room. Also note that all of the Hiltons charge for in-room Wi-Fi unless your are Hilton Honors member. Breakfast came with our room.We chose to eat each day in the lounge dining area instead of the very large one on the main floor (very large) The lounge breakfast was amazing! Freshly prepared specials plus a delightful buffet. Lovely views of the city while you are eating. The concierge people can speak English well and are very helpful. Would probably stay there again, but I might choose a different part of town next time…
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Apr 01, 2025Amazing hotel in fantastic Tokyo location!
We had the most wonderful stay at Hilton Tokyo! From being greeted and taken care of all week by Waly-to the restaurants, breakfast, our room, and general service were all fantastic! The food was amazing-definitely not cheap but well worth it. The concierge desk also helped us many times with reservations and making sure we knew the shuttle schedule. Additionally the entertainment provided on the second level and in St. George’s bar in the evenings was wonderful. I would 100% recommend staying here-location is amazing too! The only small thing we weren’t overall impressed with was the Executive Lounge for breakfast-small space with limited options. Otherwise, one of the best places we’ve ever stayed! Thank you!
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Mar 31, 2025
Worldtravelor
We recently came back from our trip to Tokyo and stayed at the Hilton. We truly enjoyed our stay here. We were given 5 star treatment. The employees, whom by the way seem to be from all over the world, truly went above and beyond to make our stay special. Each and every one greeted us by name, anytime we encountered one. They were quick to respond to any and all questions we had. The employees at the concierge even showed us on the map how to use the subway and where to go. The location of this hotel was perfect for my son and I. It was centrally located to anything we needed. There is a 7 Eleven, Family Mart, pharmacy, Starbucks, a park, the subway (right downstairs from the hotel), and multiple places to eat if we didn’t want to eat at the hotel. The hotel is in a very quiet area of Shinjuku, which I greatly appreciated, however it was within walking distance of a lot of the stores that we wanted to shop at (25 mins or less). The hotel is located by a police station so we did hear sirens anytime they were going out on an emergency. The hotel is very clean and the rooms are spacious. We stayed in the executive double bed suite, which had an awesome view of the city. Room service came daily like clockwork. I heard the room sizes in Japan, in general are small, however the room we had was comparable to the size of a hotel room in the U.S., which was definitely needed due to our luggage. There was a safe, coffee machine, tea kettle, microwave, desk, chairs, closet, refrigerator, and luggage area. The room we had was filled with waters, sparkling water, coffee, tea, and sodas daily at no extra charge. I don’t know if it’s because of the room we chose. We also had breakfast included. The food selection was wide, although mostly the same each morning, however there was so much to choose from so we never got tired of it. The food from the room service that we did order was good as well. We mainly ate breakfast there but went out to eat in the city throughout the day. They also have a cafe, The Chocolat there, however they are a little pricey, convenient though. They do a great job with their pastries. The bathroom size was good enough for us as well. They have a Dyson blow dryer for use at the hotel, just in case you need one. We met Waly, whom made our stay even more personable. He checked on us daily to make sure that we had everything we needed and more. When I say that he checked with us daily, I mean that literally. He would be busy doing something in the lobby or helping other guests, but would be sure to greet us when he seen us and asked if we needed anything. He always asked if there was anything that he could do to make our stay better. He truly wanted to take care of us. In my opinion that is 5 star service! He assisted us with our transportation to the airport. He was a pleasure to talk to; we got to talk with him on a personal level, like a friend. That was very special. Our stay at this hotel was so amazing that I canceled reservations at the next location I was supposed to be going to at the Cerulean, to extend my stay there. Aisha assisted me with this process and made the process seamless and assured we got to keep our same room. If you are looking for a great hotel, you should consider this hotel.
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Mar 31, 2025
Fantastic Hotel, great service, convenient location.
Had a great two night stay at the Hilton Tokyo. Hotel was modern and conveniently located in Shinjuku with access to subway directly from the hotel lobby. I was upgraded to an Executive suite as a Diamond member which featured a living room space and spacious bedroom. Had a short stay due to availability that weekend and switched to Hyatt Regency across the street and Hilton was head and shoulders a better hotel. Will 100% return to the Hilton on my next trip to Tokyo.
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Mar 29, 2025
Another fantastic Hilton property!
2 nights at the end of 9 nights in Japan… as a Diamond, we received a nice upgrade to a very spacious 19th floor Junior suite with fantastic city views. Welcoming us were macarons, sweet bread, a bottle of wine, and a KitKat! The suite had complimentary beer, soda, club soda, and water in the refrigerator. The real winner was the amazing water pressure in the shower! The 37th floor executive lounge had an amazing view of Mount Fuji plus a bountiful evening cocktail buffet and drinks. The ice cream bar was a fun treat! The service was top notch on 37 and throughout the property. We had breakfast on the lobby level where a massive buffet offered just about anything… the made to order egg and omelette station was a standout. We accessed the Maranouchi and Odeo lines underground, albeit a bit of a walk. But it can be handy in the rain. Overall it’s an excellent property and while a bit away from the from the action, the amenities make up for it.