Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Great location
Great hotel and very central, avoid buffet breakfast mainly due to cost. Skyline bar is amazing with a view of the city. San Francisco by day or night is stunning surpassed NY as my favourite city in the USA. Hilton location is perfect for all access to main areas.
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Not a Summer Season Hotel
Stayed here for a conference and wouldn’t choose this hotel for a vacation stay. There’s a lot that’s nice, but more that I was disappointed with for my first experience at this hotel. Positives: AMAZING views from the 41st floor of Tower 1 in an even number room (see pic), room was decently clean and spacious, TV has lots of channels (includes 3 HBO channels), and upper story rooms have their own elevators so it wasn’t a long wait for the elevator. Negatives: The even number East-facing rooms get hot when it’s hot outside (my room was a balmy 76 degrees with the thermostat set at 65 degrees and the engineer told me that the chiller was too weak to make it cooler; it was 78 degrees outside), this hotel borders the Tenderloin District which is where all of the homeless people congregate (left turn around the corner from the main lobby entrance on Taylor St. and you’ll find all of the homeless people that San Francisco is notorious for; don’t turn left and everything will feel safe), my bathroom door was missing a handle (and there were some random hairs on the ceiling of the bathroom), and this hotel is very confusing as a conference venue since there are 3 towers and it’s easy to get lost trying to find all of the conference rooms between the different towers.
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Excellent stay!
The staff was always helpful and prompt.We received an upgrade upon check in to a very spacious suite along with a very surprising $71 a day food and beverage credit. The deli is open 24/7 serving a variety of food which was delightful. The room cleaning service was on point and the rooftop bar was a 10.
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Great experience
Although there is protest in front of the hotel, my experience here was really great. From the checkin, when my room is locked and the engineer help me open and change the lock battery. And the best thing is the concierge who is doing way beyond his jobdesk. Mr Javier Caelles, help me to get NBA Ticket, warriors vs okc. And make sure we got there and know our way back to the hotel. Great respect and thankful towards him
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Good Choice
In town for concert and really enjoyed our stay at this Hilton Property. Friendly employees from the front desk staff to the bartenders at the lobby bar. Room was clean.The Cityscape bar on the 46th floor has been remodeled and had a menu update. It was a great place to have a cocktail and watch the sunset.