The hotel discount is already reflected in the vacation price.
Not valid in-room, breakfast varies by location.
Not valid in-room, breakfast varies by location.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- Cityscape LoungePerched on the 46th floor, eye level with the San Francisco Skyline. Cityscape, our signature cocktail lounge, transports you through a sensory experience not replicated anywhere else. Challenge our bartenders with your favorite drink or try one of our custom cocktails, local wines and beer while you enjoy your unique vantage point of a unique city. Please note: Cityscape will be for guests 21+ only from 10:00 pm to close Friday and Saturday night
- Herb N’ KitchenIf you are hungry for breakfast or looking for something sweet before bed, Herb N Kitchen has you covered. Our grab-n-go market has everything from gourmet salads and sandwiches, custom coffees and large selection of cold beverages. Peruse the local sweets and treats to make you feel at home here in San Francisco. Don't feel like leaving your room? No problem, we can deliver!
- PoachedBreakfast, one of the most important meals of the day. Start it at Poached, where we understand that coffee is life and breakfast is better with options. On our substantial breakfast buffet, you'll find delicious staples and healthy alternatives while catering to every specialty diet. In a hurry? Ask our Team Members for our On the Flight to go container. Enjoy Poached from anywhere!
- The Lobby BarOur Lobby bar acts as an anchor for the hotel. Meet with friends, people watch or maybe get some work done. This dynamic space acts as your comfortable living room while you're away from home. Relax, work or socialize, your choice!
- RoomService
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- ATM/Cash machine†
- Baggage hold†
- Baggage hold†
- Buffet breakfast†
- Car rental desk†
- Children's nursery†
- Coffee shop†
- †
- Air conditioning†
- All public areas non-smoking†
- ATM/Cash machine†
- Baggage hold†
- Baggage hold†
- Buffet breakfast†
- Car rental desk†
- Children's nursery†
- Coffee shop†
- Communal bar area†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Electric car charging stations†
- Elevators†
- Exhibition/convention floor†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Game room†
- Game room†
- Gift/News stand†
- Heated pool†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Laundry/Valet service†
- Meeting rooms†
- Multilingual staff†
- On-Site parking†
- Outdoor pool†
- Parking†
- Parking - controlled access gates to enter parking area†
- Pet-sitting services†
- Pool†
- Pool†
- Restaurant†
- Safe deposit box†
- †
- Technical concierge†
- Tour/sightseeing desk†
- Wheelchair access†
- Wireless internet connection in public areas†
- Business Center†
- Ethernet Connectivity†
- Fax Machine†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- Printer†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Gym †exerciseRoom
- Outdoor pool †Outdoor pool
- Sightseeing tours †Sightseeing tours
- Basketball court †Basketball court
- Beach †Beach
- Bike rental †Bike rental
- Bowling alley †Bowling alley
- Cardiovascular exercise †Cardiovascular exercise
- Fishing †Fishing
- Gambling †Gambling
- Gym †Fitness center
- Hiking trail †Hiking trail
- Jogging trail †Jogging trail
- Playground †Playground
- Pool †Pool
- Racquetball court †Racquetball court
- Sailing †sailing rentals and day dinner/brunch cruises
- Scuba diving †Scuba diving
- Squash court †Squash court
- Weightlifting †Weightlifting
- Whirlpool †Whirlpool
- Chase Arena
- Curran Theater
- Moscone Convention Center
- Oracle Park
- SF Museum of Modern Art
- Union Square
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4911 reviews
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Dec 13, 2025Guest service
As event guests, we did not have access to the elevators, which resulted in us waiting at the front desk for almost 40 minutes just to get our turn. That experience was frustrating and poorly managed. Despite these issues, I would still rate the overall experience 3 stars. However, I was especially disappointed by the interaction with the parking gate attendant at 12:25 AM. When I asked a simple question regarding the parking charge, he was unprofessional, dismissive, and disrespectful, making me feel talked down to rather than assisted. I believe guests should be treated with basic courtesy, especially when issues arise due to event timing and access limitations. I did not stay at the hotel. I was only a guest attending an event and parked using event parking, which we already paid for. However, after the event, we were charged again for an additional hour, even though the event itself did not end until 12:15 AM, and we returned to the parking lot at 12:25 AM. Because of this 10-minute delay caused by the event running late we were required to pay the same parking fee a second time, which feels unreasonable since we had already paid for event parking. I’m requesting a review or adjustment of this charge, as the extra fee resulted from the event schedule, not from extended or overnight parking.
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Dec 01, 2025Vacation with dughter
Excellent service from the moment you enter the hotel, the person by door, front desk,housekeeping, you should be proud, definitely a unique group of people, thank you very much. very helpful. I went to a Francisco for a concert from San Diego with my daughter and the housekeeper on floor 37 was very nice to us. I will definitely go back and recommend this hotel. Thank you
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Nov 23, 2025Very mixed experience
Very mixed feelings on this property - The room itself was nice, but the hotel has an odd feel to it. Of course it’s well documented how bad union square has gotten , but inside the hotel it’s almost like experiencing 3 different properties depending on where you are in the building. For a property this size, there’s no “proper” restaurant, which is a real miss. The gym is tiny and cramped, and I think the WiFi is probably the worst I’ve experienced anywhere; the fact that there is a dedicated WiFi support button on the phone tells me I may not be alone in that. This is where it makes no sense - no real restaurant , yet millions of dollars have clearly been spent to put a really nice sky bar at the top of the hotel, although it feels like they forgot to include the bathrooms as you go up some weird staircase to a sort of 1990s bathroom. Odd. Overall, a strange place. Decent rooms, but everything else feels like it needs attention - you can have a cocktail in a nice rooftop bar or a swim on the roof, but if you want a meal or some working WiFi then that appears to be a challenge.
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Nov 04, 2025
Average
If it wasn't for a business trip, I wouldn't have continued to stay here. First day there, and there was hair in the shower and sheets were stained and torn. The room definitely wasn't properly cleaned. I was offered a few credits for my troubles, which looking back was the bare minimum. But turns out the employee forgot to add the credits, when I later checked, but I at least got a breakfast voucher to make up for it. Note - When I called, housekeeping did come up to properly clean and I got new sheets so I'll give them that. I was in Tower 3. My colleagues were in Tower 1 and had a better experience so it may depend on which tower and room you're in. The walls in Tower 3 were pretty thin. Could hear my neighbors. For a hotel such as Hilton, I was expecting better. Hopefully they upgrade the rooms. This may not be much for some people, but when I travel I want to feel comfortable and here I did not after that first day ruined it. I should've been offered another room.
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Oct 31, 2025Nice hotel
Lovely hotel with pleasant staff Resort fees were given back in credits which we used towards breakfast , which was great Room was clean, comfortable bed , coffee supplied (was very nice coffee) The autumn display in reception was so nice The only thing that let it down was location for us ....we mainly wanted to be down fishermans wharf end, so was $20 every trip we did....rode in a Waymo which was cool 🚕 We did walk it a few times, but felt a bit sketchy at night
- AdvisoryA tip for GPS navigation devices: Input the address 222 Ellis St. for guidance to the hotel's valet and self parking entrance.
- AdvisoryDaily Mandatory Charge $45 per room, per night (Plus taxes) which includes: Destination Charge with premium internet access; daily $35 food and beverage credit for use in all hotel outlets; 2-hour e-bike rental for up to 2 guests. Charge also includes CA Tourism, Moscone Expansion District, and SF Tourism Improvement District Assessments.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18