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Resort Details
Hotel Advisories
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Customer Ratings & Reviews
TripAdvisor Traveler Rating
5881 reviews-
Average stay: Friendly staff and nice hotel. No heating was a let down .
Lovely Hotel and a good breakfast with lots of different options. Just a shame the heating in the room did not work. Staff attended quickly but it was very late at night and we did not wanted to move rooms. Luckily it was not too cold. Very friendly staff and overall a good stay 😊
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Great hotel - would recommend
Great stay. Comfy bed, clean. Loved the tea/coffee making facilities in the room. Excellent breakfast with extensive choice. All staff we encountered were friendly and helpful. Particularly Dotti in the bar and Giada Furno on reception . Short walk to tube and shopping.
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Glad we were only there for 2 nights
The hotel is very tired, especially the bed rooms. Our room had some of the wardrobe missing, large cracks in the shower tiles, very weak shower. The evening food was not too bad but the breakfast looked as if it been out for a long time and was only just luke warm (even when one morning we were in having breakfast by 6.30am). We were also charged a lot more than the rate given on their website. Will not be using the Hilton again!
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Good but...
It's basic but it's London so pricey. Room fine, good even, given the low expectations expected for an affordable London hotel. You could and often do a lot worse. However I was shocked to find a 12.5% service charge added to the already expensive bar prices. It is not a huge amount but that should never happen in the UK. Also a tip is suggested on top. I suggest staying here, but best avoid the bar and it's restaurant. There are plenty of eating options nearby in the Westfield centre.
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GREAT STAY
The staff were exceptional. All very friendly and professional. Huge gratitude for the receptionist who reformatted and printed a document for me out of simple kindness. My room was compact but had everything I needed with excellent use of space. The bed was super comfortable and I had a bath! Breakfast was really good with a range of vegn options. Fantastic location. Really great stay.