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Resort Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2692 reviews-
Quick visit
We found the hotel very welcoming and ideally positioned.Our deluxe king room was a good size and nicely decorated. The breakfast was really good and we had a lovely chat with David who gave us some great suggestions for our day sightseeing.
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Hotel renovation works ruined our stay
Really disappointed to arrive and find extensive building work going on. At the time of booking, I was not advised that there would be any building work. The lobby reception area was boarded up, builders and painters all around, scaffolding outside, dust and footprints everywhere……the list goes on. I paid a lot of money for this hotel and I think it is really poor form not to have advised me upon booking of the building work - I was mis sold - the photos on the website are not a true representation of what you are going to get - the front of the hotel, staircase and lobby that you are showing in photos is certainly not what it looks like at present. I would not recommend this hotel to anyone, which is shame as it is in a great location.
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Overnight visit
Had an overnight stay here with my son for a birthday treat , I was a bit disappointed , renovation works going on although it never particularly impacted our stay some things since the last visit have made this hotel not worth the money at all, taking out a lot of its classic features namely the lovely staircase for extra rooms for me means I would not visit again, a bit of a rabbit warren , staff all were very , very helpful a special mention to Lou who was in the executive lounge and serving breakfast the next morning , great service, our room was a lovely big room I believe an executive one , but a very noisy one , the character now has gone from this hotel and sadly I wouldn’t stay here again
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Great overnight stay
A celebration weekend. Fantastic facilities, very central and staff are incredibly attentive. I would like to take a moment to mention Nick at 1900 bar. Exemplary service, incredibly friendly and couldn’t have been any more accommodating. All hotels need more Nicks. We’ll be back.
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Wonderful Mother daughter trip
This property was right in the heart of Edinburgh and also had wonderful staff especially the concierge! The rooms were very nice as well and very clean! The beds were comfortable, easy access to the train station and taxi cabs. The only down side is the construction on the Carlton Bridge.