{{title}}
Resort Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2718 reviews
-
Dec 24, 2024Highly recommend!!!
Iryna, David, and the rest of the staff were absolutely delightful! They made Christmas at the Hilton feel like home. Being away from home for the holidays is always difficult, but their warm smiles and easy conversations made me feel so welcomed.
-
Dec 23, 2024
Amazing experience! Executive suite recommended!
Stayed 23rd-24th December. Booked a king executive suite which we thought was quite good value for money. This was for 2 adults and 1 baby. The room was very large and spacious which was just what we needed as a family with a 6 month old baby. The room was fully equipped with shampoo, conditioner, body wash, bath toned and slippers, hair dryer. The shower was a lovely temperature. Large Samsung TV, fridge, coffee machine, kettle, sparkling and still water and 2x miniature bottles of Johnny walker whiskey! The view was beautiful overlooking all the Christmas lights, big wheel ect. Dispite their being some building works going on and scaffolding, we was on the 2nd floor so didn’t affect or spoil the view. The executive lounge was lovely. There were sandwiches and light bites and snacks such as nuts and biscuits, mulled wine and glass bottles of fizzy pop. The waitress IRYNA was very welcoming and well mannered. She could not do enough for us. She asked us what extra we would like to drink such as beer, Prosecco ect. We had 2 glasses of Prosecco. She brung us out some fruit kebabs on skewers as compliments from the chef which were lovely and fresh. Due to it being quiet, she spend time chatting to us for a short while which was really lovely. She spoke to our baby and was making her experience special also as she was full of smiles. The breakfast was lovely, full English, pastries, pancakes, cereal, meats and cheeses, fruits, honey on the block. Juices, tea, coffee. All included in the price. We paid no extra! Amazing value for money. Will definitely return next year!
-
Dec 23, 2024
A fantastic birthday surprise, making a 7yr olds day!!
I cannot thank Lou and the restaurant team enough for making our daughters birthday, with a birthday surprise upon arrival at breakfast. The whole team went out of their way to not only have our 'helium 7' balloon on a table, set ready and waiting but, there were added gifts (Frozen pens sets, chocolates and more), a hand written card and a chocolate cake, which was brought out with the team all singing 'Happy Birthday!'. A personal and heart felt touch. Thank you all for going out of your way to make her morning, from Simona on reception to Lou, her manager and the wider team on the morning. I struggle for words within this review to express my gratitude and wish I was better at remembering names, too many to mention.
-
Dec 22, 2024
Lovely customer service and great hotel
5 star hotel in great location. We had a very warm welcome from the lovely Simona on reception. She was very friendly and professional and really went out her way to see if we needed any help. Thank you so much for making our stay a very memorable one and for your kindness. The room had everything we needed and was cleaned to a very high standard. I Used the fitness centre during our stay and that was also very well equipped and very clean and tidy. Will definitely recommend and hopefully stay again in the future
-
Dec 19, 2024Comfy stay, great location, no onsite parking
Great location with easy access to all main attractions. Comfy beds and large room. No onsite parking as this is a 5-8 min walk away, wasn’t made aware of this when booking so plan around that. Breakfast was good and satisfied with what we paid and overall experience.