Discover Hideaway at Royalton Riviera Cancun, the perfect place to open yourself up to an elegant adults only vacation experience. Savor gourmet cuisine, artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or as little as you’d like. Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment. Hideaway guests may enjoy access to all of Royalton Riviera Cancun's restaurants, bars, activities, and health and wellness facilities.
Location
Riviera MayaProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
21117 reviews
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Dec 22, 2024Worse service ever!!!Go somewhere else..save your money
Please save your money and book somewhere else!! We come to Mexico very often and always in all inclusive resorts. We chose Royalton this time which is a big mistake..service can not be worse than this. It's our 3rd day here asking for water bottles since yesterday afternoon in the room, but didn't come till today called help desk atleast 5 times and every time they said it's coming. You can not get water bottles at any bar area too. Next issue all the pool area run out of towels very often. Servers will not listen to you at all..not in pool area not at main eating area. You call them they look at you and walk away, that's insulting. I have never seen this low level of service anywhere!!
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Dec 22, 2024Vacation
Being in the Hideaway was an amazing time, the pool was also amazing with great experiences from the vibe team, Ernesto was super fun and very outgoing! We played beach volleyball everyday and the foam party was very fun!! Also the food was amazing!
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Dec 21, 2024
Best vacation yet !
Excellent! So much fun! 👍🏼😺😁😁😁😁😁😁😁😁Juan and Ernesto 😁😁😁😁😁😁😁😁😁😁😁😁😁dj Diego entertaining! Excellent food! Good times ! Room is great ! So far great ! Beautiful beach ! Great coffee bar ! Such a good time ! Great party atmosphere! So much fun ! Love it here !
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Dec 21, 2024
ROBBED IN MY ROOM Royalton hideaway cancun
ROBBED in my room by staff SOMEONE took all my money from a hidden pocket in my bag .(600usd) The guest service dont seem to be very usefull and they dont s'emmêle to care about it...Be avare of staff stealing in this hotel Shame on you royalton hideaway RESTER LOIN DE CETTE HOTEL LE STAFF vole vos effet personnelle et votre argent ..vraiment ridicule et insultant pour les touristes
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Dec 21, 2024
Not great AT ALL
Do not be fooled by the reviews and the 4.5 ratings. Hands-down, this is the worse food I’ve ever had in a long time. I lost weight coming here because I could not eat the food. I cannot imagine coming back here and eating this food by choice. Had I known this is what the food would taste like I would never have booked a family vacation here. The resort is nice, but it doesn’t help if you’re eating horrible food, three times a day, for us, we reduced it to two times a day and one time and we just ate bread and butter, no exaggeration. It’s an hour and a half from Tulum and honestly not close to anything else.