Set along the famous white-sand shores of Negril, Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only is the perfect escape for singles, groups and couples looking for an elegant, adults only resort in Jamaica. Guests can savour gourmet cuisine, sip artfully prepared cocktails, enjoy the impossibly blue ocean and more at one of the best all-inclusive resorts in Jamaica.
All-In Luxury® promises discerning guests an elevated level of service, with elegantly styled rooms within a luxury property, built with incredible attention to detail, and exceptional amenities to keep guests entertained throughout their entire stay.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6539 reviews
Regret returning here
I should've left good memories as a memories. I’m currently staying Royalton Negril Diamond club. And We visited Royalton Negril 4 years ago. My family frequently travels to Royalton. (Except Negril, when we returned to Royalton we always got our room upgraded but not in here despite how emptied rooms are) Mexico Rivera maya , Jamaica Montego bay, Negrial, and Punta cana Domenican Republic. We love what Royalton significantly has. Beautiful Lobby, gelato and cafe and delicious restaurants. Among all of our visiting, Royalton Negril was our favourite. Negril offers beautiful clam beaches and great Jamaican vibes. However, resorts has been worn off and compare to my last visit, this place is no longer charming how it used to be. I understand difficulties to keep this place clean because it’s huge resort however little things makes big differences Management has been changed since we visited, hope they figure put to bring the charm back to this place.
Top Notch Experience. Staff Excellent!
I was part of a very large group for a conference in August 2023. We stayed for 3 nights and it was top notch. I will break down as follows: 1. Staff- The staff was VERY professional and responsive. Upon arrival, I was given the most bright and pleasant greeting by who turned out to be the General Manager Fred. He was so proactive and you could see his staff respected him. The front desk, housekeeping, butlers, bar and restaurant staff were very efficient... even managing a very large group of people. We had a little delay with the check in because ofcourse we are a huge group but it all worked out thanks to Fred and the team. Room Service: VERY prompt and efficient. After making your order on the TV console, you receive a call within 5 minutes to confirm your order and the quality of the food is excellent. Bars: I visited the lobby bar and the pool bar and my drinks were well made and the staff were friendly and accommodating. Meals: I had the majority of my meals via room service and they were excellent. We dined one night at the main restaurant and the food and service were great as well. Amenities: All appliances worked, fridge was restocked and the room was tastefully decorated. Overall, I would say what sets this stay apart from the rest is the STAFF and the quality of service they provided. I will return simply because of Fred and his team.
A Great Trip
We visited the hotel back in April and it was a great trip. I see a lot of negative reviews and was hesitant to go but we had the diamond club ocean view presidential suite and the stay was great. The beach is so beautiful. The buffet has a variety of food. And entertainment was really fun. There was some amazing staff and we just want to highlight them because they made our stay fantastic. Gayna was our butler and she was top notch! She was super informative, pleasant and so attentive. She went above and beyond. John at the martini bar…. He is by far the best bartender we have ever had. His vibe, attitude and great drinks made our nights a great one. Adrian, Meagan, Alisha, romaine and Fabian from the martini bar also make the atmosphere so much fun. Simone from the buffet always had a smile on her face and worked so hard. Dacia James from the buffet was always super sweet. Debbie and Andricka kept our room so impeccably clean. Our room always had fresh towels and we had zero complaints about how tidy and clean our room was daily. Simone L and Jermaine from Caypso restaurant! Thank you! Ricardo the DJ def knows how to keep the party going. I did not want to leave the martini bar. Kevin from laundry really came through for us. Overall we had a great time and the staff was super friendly.
amazing staff !
recently visited the royalton for a wedding and all of the staff were so welcoming, attentive and overall just lovely. grateful for workers like andrene who really made the trip special and one to remember x
Not Worth the Money
Recently visited Royalton Negril on a day pass with my husband since I always wanted to visit the ones in Falmouth but had no chances and it could’ve been way better for the price we paid. I read the reviews before booking and although most weren’t good, we decided to give them the benefit of the doubt and I was utterly disappointed. Checkin: We arrived some minutes early and they had us sit in the lobby and did business with us instead of having us at the receptionist desk like everyone else. The agent spoke to us and said she would be with us shortly and we waited for about 20 minutes while she dealt with other persons who came after us. They took our money with not so much as a map with information on where to go nor restaurant operational times. We had to be the ones who went back to the desk to find out more information. Their main concern was that we paid, we received no orientation whatsoever on the property. Food options: I feel their food options were very limited and could’ve been a bit more diverse. The food was ok but could be better. Activities: The activities offered by the hotel were little to none. We were so bored, the most we did was lounge by the pool and read our books. There were activities offered by others but at an additional cost. Customer service: Their staff is very rude and lack common courtesy. We couldn’t find a restroom and I stopped one of the workers walking around the property to ask where to find the restroom and she didn’t even respond when I said good morning, she just stood there waiting to hear what I was going to bother her about (that’s how I felt, like I was a bother). Some staff bypass you without saying a word. We have been to many resorts and Royalton by far is the worse one. For all the hype and the money, it definitely wasn’t worth it. I’d prefer to spend my money elsewhere We definitely wont be revisiting this hotel or any of its branches