Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7507 reviews
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Apr 18, 2025Royalton is family
Great resort with great butlers, Dorett and Kadeam. They take good care of you and always there when you need them. I highly recommend you visit this resort and you will have the time of your life. Staff is friendly and restaurants serve delicious food. I give it a two thumbs up.
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Apr 18, 2025
Much Love Royalton Negril!
Had a fabulous time at Royalton Negril! Breath-taking location with excellent service and lots of much needed relaxation! Our butlers Kadeam and Dorrett were outstanding and made sure all our needs were met throughout our stay. We are going to miss this place but we will be back!
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Apr 18, 2025
Kavi is GREAT!
Kavi is wonderful! Beautiful way to start my day! She led us in a beautiful yoga class that was inspiring and delightful! I will go again to her class, I know it will make my vacation better. Thank you for haven’t her at this resort I will come again
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Apr 17, 2025Too excited to go home afterwards
This was me and my sibling's first time leaving Europe!! Glad we got to experience Jamaica with a TUI package but sadly getting home was a relief. Pros: -Absolutely beautiful!! -Amazing wildlife like pelicans flying over the beach and being able to swim with the fish! -Nice rooms, mosquito net on door!! -LUSH FOOD -TUI meetup on the first day so we got an introduction to the holiday which was nice. -Pool and swim up bar was so good!! Spent basically all day every day there! Cons, where to even start.. -Getting the right room was a NIGHTMARE!! Specifically requested joints rooms AGES ago as we are a family of 6 with two rooms. Not only were the rooms not joint, but they were on DIFFERENT FLOORS!! And the room I had with my sister that was labelled 1 adult 1 child had only 1 bed?? We asked to moves rooms in the evening and told to bring our bags up to reception at 2pm next day.. Around 11 the next day someone came and took bags to a random room and we couldn't get them back until after 5!! Countless calls to front desk and people spoken to and it still took 6 hours where we were stuck without belongings!!! Then when we finally got rooms they were still NOT JOINT!! And me and my sisters' room was still a couples' room. When trying to complain about this, we were accused of lying and argued with. -Grumpiest staff we've ever met! Got met with laughs, just being blanked on many occasions, or agreeing to requests and then bringing something completely different. Almost everyone looked miserable with the exception of a few nice people. Staff blatantly aren't looked after at ALL!! Service was so consistently poor we stopped asking for things such as drink which is quite the let down after spending 10 grand. -Money from a bag pinched!! My mum lost around $30 but others in our party lost more. -Taps, locks and showers were broken along with many areas looking run down. -One of our rooms was called at 8:30 to ask about service, said we were trying to sleep, and then we were called at 7:00 the next day. Although there were a lot of fun memories made on our holiday, it is impossible to ignore the insane amount of money that was spent for awful customer service and genuinely wishing we were back home. Don't come here with any expectations for half decent customer service or you are going to be thoroughly disappointed.
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Apr 17, 2025
Beautiful but not 5 star
Pros: stunning location, excellent buffet, spacious comfortable room, lovely pool. We were there for a wedding which was beautiful. The weather was wonderful. Cons: service and organisation oh my days. It was like Fawlty Towers in the sun, chaotic, random lack of spoons, nothing ever arrived as expected, two of our party had money stolen and everywhere smelled of weed. Niggles with rooms. Customer service thought waking us up with a phone call at 7 something each day was going to help... They need to smarten up the hotel and really work on their customer service. It could be a gem and there were some truly lovely people but most would not use two syllables where one would do and didn't seem to want to be there. Maybe Royalton don't treat their team well? Le Anna in the buffet and the lady that makes the crepes were both stars, would not be fair to criticise service without saying they were both lovely. Also witnessed a couple of gardeners absolutely making some boys day by helping them dig a big hole on the beach. Kids loved the pool and beach and being there with friends and family was very special. We had a good time because of the company and occasion, but this is not 5 star.