To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun's Hotel Zone, the hotel pays homage to a lifestyle of excess – a 12-story marvel that sparkles against the brilliance of the white sand beach and the Caribbean Sea. 601 stylish guest rooms are ready to indulge, including Hard Rock's signature Rock Star Suites, each with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze. Hard Rock Hotel Cancun's renewed facilities and amenities also boast five acclaimed international restaurants, five bars and lounges, a spa with outdoor palapa-style massage areas, an expansive poolscape, kid's club,andconvention center. All this plus unsurpassed service within an exclusive waterfront experience which is second to none. Outside, the hotel is just a short stroll from Cancun's main shopping and entertainment attractions…perfect for rock and roll royalty that are used to having everything at their fingertips. It's almost time to see the show in Cancun.
This all-inclusive hotel features 601 stylishly chic guestrooms in various categories including, 136 Deluxe Gold (4 Accessible rooms), 237 Deluxe Platinum, 30 Deluxe Family (2 Bedrooms), 52 Deluxe Diamond, 22 Rock Suite Platinum (1 Br or 2 Br available), 30 Rock Royalty Level rooms and 1 Rock Star Suite (adjoining room included). Each room is ready to indulge with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze.
Location
Cancun - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
19676 reviews
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Nov 19, 2024Not the Rock Royalty treatment
Pros: Clean both the property and the beach. Theater where nightly shows are held has plastic stadium seats (some resorts have cement stairways which become 'theater' at night. Always had music playing on speakers throughout property. Cons: Every time you walk thru lobby you are attacked by aggressive Time-share salespeople. You can't walk away without them following you. I must have said the word 'No' at least 60 times. Very annoying and the main reason I would never go to HR again. Mini fridge and room snacks never refilled. Took away used hand towels and never replaced (we had to use beach towels) Food is adequate but buffet is pretty bad. Hallways smell musty and don't appear to have A/C. Rock Royalty room was supposed to come with water bottle and beach bag but did not. Most balconies have peeling paint. Everything seems to be well-worn. Even the elevators have missing signs. If you are looking for an intimate romantic dinner, you will have to speak up and enunciate over the music blaring in the restaurants.
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Nov 19, 2024Excellent customer service
The resort was beautiful and the staff were phenomenal. Special thanks to Jessi and Manuel from guest services. They made sure that all of our wants were met and always on time with any request. They did everything possible to make our stay so special. Jeni the server for the island area was also amazing.
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Nov 18, 2024
Great family trip! Best beach. Will definitely be back.
The Butler service from Kevoy and Diego was top notch! Made the week very enjoyable. The entertainment staff does a great job at engaging every one and ensuring all have fun. The beach was in great shape and beach beds are very comfortable. Drink service was fast and professional.
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Nov 18, 2024Great trip !
We absolutely loved our trip to the hard rock! The staff are amazing and go above and beyond. Honourable mentions to Kevoy, Diego, Ailyn, Omar, Dayan, tatcho (works at the pool) and Carlos (at Frida). They were so personable and made our trip so fun and easy! We have been to this hard rock a few times and we did find the food quality has gone down a bit as well as zen not being open really limits your dinner options. However we still loved 90% of our meals and would love to come again! The beach is also beautiful and the staff did an amazing job of keeping us entertained when the weather wasn’t the best!
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Nov 17, 2024
Diego is the best at HR Cancun
We visited for the day from Ava Cancun & Diego, the butler at Hard Rock was amazing during our visit. He showed us around & took us to view a presidential suite. He is very friendly, knowledgeable & attentive. He checked on us multiple times during our day. Highly recommend him!