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Resort Details
Hotel Advisories
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Customer Ratings & Reviews
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1491 reviews
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Dec 08, 2024Ok but could be better.
Visited for a family trip to the Christmas Markets etc. Booked two rooms via the Hilton website and got a good price (Sunday night). As we travelled by car the absence of a car park was a bit of a pain but we booked on that basis so no complaints really. There are a couple of loading spaces outside the hotel which are really handy. Hotel situated next to a Tram stop so easy access to the City Centre. The hotel was nice and clean with standard H by H fittings etc. Due to tiredness we ate in the hotel restaurant - having stayed in the H by H in Waterloo recently my expectations we reasonably high. This was a limited menu obviously requiring no input from a catering professional. I wouldn’t recommend the pizza it really was pretty poor and below the standard you expect of this brand. This experience was made worse when I went to buy some snacks from a nearby petrol station only to find that Dominos Pizza is next door to the Hotel. When we checked in we were told to contact reception if the rooms were too hot. It became clear that the room thermostat wasn’t functioning. My daughters did contact reception and the temperature of their room plummetted, again not really good enough.
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Dec 06, 2024Lovely hotel with lovely staff
We stayed here for two nights while visiting Birmingham for the Christmas market and shopping. The market was amazing! The best Christmas market I’ve ever been to! The location was good. Not right in the centre but only a 10/15 minute walk away. There isn’t any parking at the hotel but there is a car park 1 minute walk away for just £6 for 24 hours parking. All the staff were lovely and helpful. The room was spacious and clean. The bed was big and comfortable….just a bit creaky so I woke myself up turning over in my sleep. The black out curtains were heavenly. There was a big TV in the room with a good selection of channels. I tried to connect my Chromecast but unfortunately the internet wasn’t strong enough to connect. The shower was lovely and we had good sized towels. It was quite cold in the room at times and when I called down to reception to request the heating to be switched on, nobody answered the phone. Breakfast was included in the room rate had a good selection. It was just too early for us to eat so didn’t make much use of it. Overall, we had a lovely stay and would definitely recommend this hotel.
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Dec 01, 2024Such a lovely overnight stay
Met up with some friends and we had a wonderful time. The reception staff was welcoming and the atmosphere was pleasant, which is always a great way to start off. Not long checking into my room, i received a phone call checking to male sure everything was to my liking. Not sure if that was customary for the hotel or because Im a Hilton Honors member. I'm slowly getting used to the small lifts. This one was actually decent size compared to some. They're still smaller than the ones in the US. The room was quite spacious and very clean. The bed was a little hard for my liking, but after a night of partying, it did its job. Lol! I do appreciate the Thank You card that was placed on the bed when I arrived. It's the little touches that go a long way sometimes. The hotel has a complimentary breakfast for guests. There was a decent selection; however, I'm not much of a breakfast person so I just grabbed a banana and muffin. Everyone around me seemed to enjoy theirs. Overall, it was a nice stay and rather convenient for the location. We walked to the Christmas Market earlier in the day and caught an Uber to the restaurant since we were all dressed up plus going to partake in drinks after. I could see returning if I'm ever back in Birmingham.
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Dec 01, 2024
Charlotte and the team are Ace 🥰🫶🙌👏
Recently stayed at the Hampton by Hilton, Jewellery Quarter. The Operations Manager Charlotte, and her night team, Edu, Sheena, and Lucy were really accommodating, helpful, and went the 'extra mile' to make sure our stay was enjoyable. We will definitely return in the future. The beds were really comfortable and food delicious. Its also in a great location. 5 ⭐️ performance 👏 🙌 🥰
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Nov 29, 2024
More Holiday Inn than Hilton
With the Hampton by Hilton hotels you expect the very highest standards available in a 3-Star property, sadly this hotel disappoints in some respects. Firstly, the hotel does not have a car park, but it is right next to a convenient tram station. Parking is not a problem in the area as there are various private car parks including one within 100 yards. Expect to pay about £8 for 24 hours. You can also park on the side streets from 6 pm to 8 am free of charge. Street parking using the Ringo app outside these hours is about £1 per hour after the first hour, which is charged at £1.75. The staff are pleasant, the public areas are fine and the free breakfast is ok. The corridors and elevators are starting to look a little bit tatty; scuffs on the paintwork, skirting boards, et cetera. I would say the hotel is below par for general house maintenance standards. The rooms are to a pretty reasonable standard, but it’s the bathroom that lets everything down. The bathrooms have been carefully designed and of the same type as other Hampton hotels with high-quality fittings, but this hotel lets the side down because the lack of attention to detail in cleanliness. You’ll find black mould around bottom of the shower screens, soap dishes, basin under-hang, behind the taps et cetera. You’ll also find the floor tile grout in the bathroom and entrance area in need of a deep clean. Too deep clean of all the bathrooms and I’d be happy to give this hotel a five star rating