Where romance and relaxation greet every Jamaican dawn, this picturesque, all-suite resort offers the ideal setting for honeymoons and romantic tropical getaways. Here British-colonial decor and modern amenities grace each inspired guest suite, while freshwater swimming pools, pampering spa services, an enjoyable selection of sensational restaurants and bars, a pristine oceanfront location and all-inclusive access to the services and amenities at the adjoining Grand Palladium Jamaica Resort & Spa, appeal to adults hoping to get away from it all.
Location
Montego Bay-BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16511 reviews
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Dec 28, 2024Food items Always running out
18th December • At the Japanese restaurant, they were out of mint when we requested a mojito. • At MoBay, we requested a special vegetarian option, but it was not delivered. • Requested towels and water, but they were not delivered. 19th December • Requested a vegetarian option at Negril, but it was not delivered. • Experienced issues with hot water in the building and we didn’t get hot water for shower • Arrived 1:30 PM at Mobay for lunch but they were out of guacamole. 20th December • No towels available at the pool. • Staff at the pool were uncooperative regarding music requests. • At MoBay, service was uncooperative, and they were out of food by 2:30 PM. • Room service was not satisfactory. • Tried to order food via the app at 9:00 PM, but it stated service was closed despite being informed earlier that orders could be placed until 10:30 PM. 21st December • Asked at the reception for water bottles before heading out for an activity and were told none were available. • Returned late from excursions to find all restaurants closed. • Went to the sports bar, where the server was extremely rude. 22nd December • Had a reservation at Bhogali for 7:30 PM but had to wait 45 minutes to be seated. • Informed that some curries were unavailable. 23rd December • No coconuts or mint available at the beer hut. • Asked pool staff about life vests for kids, and the response was rude and unhelpful. When we asked where to find them, we were directed to an area where nothing was available. It turned out the vests were inside the building. • At the Japanese restaurant, we requested tofu Thai curry, but they were out of tofu. • At Bhogali, ordered dal makhani but were served rajma instead. 24th December • Japanese restaurant was out of tofu again. • At Bhogali, ordered kofta and requested a second serving, but they said it was unavailable and would take over 30 minutes to prepare.
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Dec 28, 2024Good Hotel For Family Vacation
We had a good time at Grand Palladium overall. The rooms were clean, and they had activities available daily. The buffet also had a good variety of meal options. One of the highlights was Pedro, one of the restaurant coordinators. He made sure we got the reservations we wanted each night, even when mostly booked. Good hotel for a family vacation.
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Dec 28, 2024Beautiful BUT if you have a food allergy or a young adult daughter beware
They do not seem to accommodate people with food allergies. Urgency is NOT a concern. Most of the staff was very friendly, sadly some of the bar server men were too forward with their comments to my daughter. Very inappropriate.
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Dec 28, 2024
Don’t lie to me.
Pros: The beach at Sunset Cove is very pretty and the main pool is great. The jerk chicken shack is also really good. Cons: The staff will straight-up lie to you to get you to go away. This happened four times in my group (5 rooms on a week stay). I don’t blame the staff, the ownership group seems willing to cut every corner possible. Highlight: The spa delivered the best massage I’ve ever had. Ick: There’s no real orange juice on the resort. It’s a gallon jug of orange cocktail mix with some water added, even at the spa ‘juice’ bar. Overall: This was my first visit to a Palladium property and I absolutely won’t be back.
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Dec 28, 2024
Not worth the money
The resort was unable to accommodate for two older teenager so they wouldn’t have to sleep together. We asked for four towels but have not received more than two up to this point so we’ve been utilizing the pool towels. Our friends room does not have AC so they were told to leave their windows open. Common courtesy seems to not be common to all!