Grand Oasis Palm - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8516 reviews

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  Great value

  From existing reviews it may be hard to gather a good overview of this property. Our recent stay was our second in 2 years. We have found this property perfect for families with kids 12 and under. The sugar sand is protected by off shore reefs and somewhat of a natural cove, thusly waved breaking at the beach are non existent. Little ones can wade many meters into the the calm ocean. Similarly, the main pool has a beach like entry (0 depth) perfect for new swimmers. Location is near major shopping areas and is an easy, safe walk to Isla Mujueres ferry terminal. Food is similar to the many other all inclusive we have frequented. All though somewhat difficult to secure the reservation required sit down restaurants where all beautifully appointed. The newer sit down (for lunch) beach club restaurant was perfect yet underutilized. The hotel lobby is very attractive, however the rooms themselves are in need to a full soft goods refit. Our room this year, though remarkably clean and plenty of wear evident on the furniture. Overall a fantastic value!

  Mar 29, 2026
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  Perfect stay

  We had the most amazing time at this hotel. They pulled out all the stops as my partner celebrated their 40th birthday and an engagement. The concierge team were outstanding in organising everything before we arrived and decorating the room in the middle of our holiday as a surprise nothing was too much hassle. At the end of our stay on our last day they gave us a lunch on them to celebrate our engagement again couldn't of asked for better. The cleaners made our rooms spotless everyday and deserve every tip they get. The beach was fantastic, the only issue I would say their def wasn't enough sunloungers but thats the same everywhere you go. We will be back

  Mar 19, 2026
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  Briefly kidnapped

  The stars I’m giving this hotel are honest, but generous. The hotel is actually two hotels. It was really difficult to find anything. Lots of restaurants, some you had to have reservations for. We downloaded the app, but no map on it &we tried to make reservations for one of the restaurants, but when we arrived at the restaurant they unapologetically didn’t have our reservation. The food at the buffet was tolerable, at best, disappointing because we love Mexican food. I really regretted paying for this all inclusive. Our stay was for 4 nights and I paid $1394 usd. On the morning of the 3rd day we took 2 of our 5 bags out to the car to take some things to my mom who was staying at a different hotel. When we walked out of the hotel the bellman asked if we were checking out, we said no. Then another bell man asked for our room number & the checkout slip. We said we weren’t checking out. By the time we walked to our car we had 4 people asking us about checkout. We got in the car and the blocked all the exists & WOULDN’T LET US LEAVE. I was forced to go to the front desk and sign a charge for $52.00. I have no idea what that was for and I will be charging back. After that we were allowed to leave the property. It was crazy. I went and stayed with my mom at the other hotel, on our HONEYMOON.

  Mar 16, 2026
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  Pictures of this hotel/suppoedly resort do not match not the experience at all! Do not bother. Go elsewhere!

  We regretted booking it the moment we walked in. My first instinct was to ask to be transferred to another resort. Very old and in need of major repairs. Felt very cramped, crowded, smelly and not very clean. Changed rooms twice for different reasons. Thermostat not working, door not shutting properly. Second transfer of rooms was because the smell of moisture and mildew in the room was literally making me sick. I could hardly breathe. There were not enough chairs at the beach. May 50 altogether for God knows how many guests. People were on the ground on towels. We had to get up at 5:00 a.m. to go reserve 2 of the very few chairs with some shade options. No chairs at all around the pool area. Parents of young children were sitting and lyiing onto ciment. Food was not great. Buffet even worse. The only reasonable restaurant was The White Box and even there.. options were different than advertised. The only reasonable thing about the trip was that staff were friendly enough and curtious.

  Mar 13, 2026
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  Sens Cancun not worth it

  There sre not enough chair at the beach, have to get up by 4:30-5:00 amto get chairs by 6:00 am there are no more chairs. No chairs around the pool. The pool is extremely hard to get in or out and if you have mobility issues you can’t get in or out. The à la carte restaurants are hit and miss, breakfast buffet is the best. The other 2 buffets at the Oasis are hit & miss. The day we were leaving the water was completely shut off, no showers before takeoff?? No one advised thst the water would be turned off. If you have mobility issues most of the à la carte restaurants have steps into the restaurant, ect.

  Mar 11, 2026