Grand Oasis Palm - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8493 reviews

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  Do not book

  Outdated facility Non existent wifi Power was out in our room for 9 hours Horrible beds Horrible food Elevators dont work Adults only advertising but kids everywhere Worst all inclusive I've stayed in and we come to Cancun every year.

  Feb 07, 2026
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  Impressed us seasoned travellers

  Don't be put off by the 1* reviews - we very nearly cancelled our booking here because of them and I'm so glad we didn't. We were a group of 6, 3 couples and we came over from Ireland at the end of January. Here's my thoughts on getting the best from this amazing resort. Book the Master Suite in The Sens with the Jacuzzi on the 10th floor - you won't regret it. Just pay the bit extra, it's 100% worth it for the size of the room (it's basically two rooms in one) and you'll use the jacuzzi more than you think. Download the app as soon as you get there and book the restaurants in advance. For breakfast, just walk into Las Palmas - the best buffet breakfast of any AI hotel we've been to. For lunch, you can't go wrong with Cafe Del Mar or leave the hotel, take a right, go over the bridge and go to the open front Taco place a 5 minute walk away - amazing food, incredible cocktails and extremely good value. For dinner, ABSOLUTELY GO to Careyes - it's fine dining - essentially Michelin quality - sublime. The White Box was the next best. If you can AVOID the food hall, all of them, do - just trust me on that. We wanted to try Maki Taco but it was booked out so that's a good sign. Don't bother with Cocoa, menu looks good, food wasn't great. The walk in Sushi place by the Sensoria Spa was very good. We also did a meal in Profirios for a birthday one night - would highly recommend. Cost approx. €80 return in a taxi from the hotel. In terms of getting the most out of the Pool and Beach. We didn't go in the pool at all, and we didn't get sick - take from that what you will. For the beach, just pay the extra for the Cafe Del Mar, it's worth it. Jamena there was fantastic and she'll look after you. Sensoria was free but lacked the vibe of the beach. Didn't try Miramar but that looked good too, that was free but you had to book early. For snacks etc. The coffee shop in the lobby is not bad, iced coffees were decent and they had alternative milk. The fridge in the room was well stocked with water, Cokes and beer. FWe missed the adult only pirate boat tour because of jetlag, but it looked like fun. There was also some good shows each night but again, because of jetlag, we struggled to stay awake to see any. For the excursions, you might be better off going outside the hotel to book them. We did the catamaran to Isla Mujeres but it left alot to be desired in the way of cleanliness on the boat and safty when in the water. There were party boats gojng from up the road regularly and in hindsight we should have done one of them. The food at the beach club on Isla Mujeres looked incredible. The trip to Citchen Itza and swim in the Cenote that we booked through the hotel was much better and would recommend. But be aware it's the whole day and you won't be back before 8. We went to Senor Frogs for a bit of day drinking, didn't do CoCo Bongo again because of the jet lag. Overall, I would not hesitate in recommending this hotel, and I'll happily sing the praises of the staff and the services. A very solid 4* hotel, yes a few touches of paint needed here and there but overall it was spotless, the staff couldn't do enough for you, the room was comfortable, the food was fantastic. The location was great.

  Feb 07, 2026
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  Perfect family resort

  The Sens in Cancun definitely exceeded my expectations. Top notch service. Amazing restaurants. The White Box may be one of the best restaurants ever! Highly recommend the Crab croquettes and lasagna! Perfect pool and beach area for littles but areas for adults only too. Makes this an idea family group destination.

  Feb 06, 2026
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  Friendly staff , good service and great food

  I’ll be honest: after reading the one-star reviews, I nearly ran a mile. Massive hesitation. But curiosity won, and I booked it anyway. The good: Credit where it’s due — the staff are absolutely brilliant. Friendly, helpful, and genuinely on the ball. The rooms? Clean, well kept, and loaded with amenities. Food-wise, there’s plenty of choice, and then there’s Careyes — ranked #3 in Cancún. If you’re even remotely serious about food, you’d be mad not to try it. The beach is clean, well secured, and towel service runs all day — no nonsense, no stress. That part is done properly. The bad: Noise. If your room faces the main road or you hit strong winds, forget peace and quiet. Missing window caulking means the wind whistles through like it owns the place — totally avoidable and frankly unacceptable at this level. Face the pool, though, and on a calm day, it’s blissfully quiet. One more thing: the hotel shares its beach and restaurants with a sister property. Sounds fine on paper, but in reality it gets crowded — especially on the beach — and that relaxed holiday vibe takes a hit.

  Feb 01, 2026
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  AVOID THIS HOTEL AT ALL COSTS. DON’T WASTE YOUR MONEY.

  Renovation/building WORK at the hotel. AVOID LIKE THE PLAQUE. Loud drilling and hammering on floor 6 and 7 of the hotel which is causing the bathroom floor to vibrate. 6th of Nov 2025. The hotel management had the opportunity to inform us prior to booking the room and they chose not to. Work will continue for months. Staff are very dismissive of this concern. 🙁 Video clip attached.

  Jan 25, 2026