Grand Oasis Palm - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8479 reviews

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  Terrible experience at Sens Cancun

  Terrible hotel. We went with our entire family, 14 people, and everyone got terribly sick. The hotel took no responsibility or accountability for anything. Poorly managed, terrible food and run down facilities. Don't stay at this hotel.

  Dec 31, 2025
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  Would not return reviews are right

  This is a tough review, and I could go through everything that went wrong and write a novel. Instead I will write about the things that you will NOT get here that many quality AI’s will have. 1)easy access to food it’s. You will be in long lines. We know of people that didn’t even get dinner. also not good food here. 2) Pool chairs and comfortable areas to relax. Unlike other resorts, there are no pool chairs around the pools. The lobby/waiting area has no chairs or couches. 3)Heated pools. There are other resorts like this, but tough for my kids who love to swim get cold and have to stop. 4)Butter. A resort with no real butter. My kids love toast but spit it out when they tasted the gross margarine they have. 5)Blankets. The beds do not have blankets. They have sheets and an equally thin top, but no actual blanket. 6)Pool/beach waitservice. 7)problem free rooms. Old rooms multiple problems had to have maintenance come a few times. 8)Clean drink cups? They recluse the branded plastic cups they give out. I say them get cleaned at the bar with soap and a sponge, but still made Me nervous drinking from already used cups. 9) Friendly customer service or Easy time finding staff that cared. I saved money going here, but in the end we wasted money.

  Dec 31, 2025
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  Not a family resort.

  The resort staff bombard you with selling things. You don’t know who to trust, if you need help or ask for directions. I wouldn’t recommend this resort for families. If you have small children, they don’t have any fun activities for the kids. You have to spend more money if you want the kids to have fun.

  Dec 23, 2025
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  Don’t plan to visit again- not for us

  Pros: Careyes, White Box and Cafe del Mar provided good dining experiences. We also liked Maki Taco. There were no reservations during our stay so we had to plan ahead and show up early for lunch/dinner to beat the rush, but generally had good experiences. Careyes was both delicious and felt like an upscale experience we would do again. The beach is calm and we swam every day. Ice cream from Coffee & You was good and available all the time. The room was decent, air conditioning worked well, and cleaning service was decent. Cons: The buffets were almost inedible. We had issues waiting in lines everywhere (elevators, restaurants, kids club). Also saw lots of preferential treatment for Spanish speakers- we would wait in line for 20+ minutes for food and then watch a local in a discussion with the host and see them seated before us. You have to be up early to get a chair, there are none at the pool and very few at the beach- they are all claimed by 8 am latest and won’t free up until around dinner time. Guests are sometimes almost feral, bumping your kid off the few functioning video games in the arcade, butting in lines, yelling in restaurants, asking for 5+ plates at the snack bar. Wherever there are crowds you’re probably going to have a bad time (we didn’t go see any of the shows/entertainment for this reason). My main grudge: I’m not convinced the kids club is real- we went once and they just told us we could swim in the Jurassic river but not the cenote/slide. We went back and they let multiple kids in but told us (English speakers) that it was closed for the next hour. We asked to go see it anyway and they let us begrudgingly. We saw the slide working for the first time, but staff explained to some kids inside that the slide was open in 20 minutes from 12:20-12:30 only (?). They said we could drop our kid off at 1 pm to be supervised by their staff but we never saw any children in the play rooms, just parents supervising their kids in the Jurassic river. The hotel feels a bit like a bait-and-switch and many amenities don’t materialize when you stay (kids club included). We wouldn’t stay again.

  Dec 21, 2025
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  Overall Pleasant Stay – Special Mention to the Staff (Alexis & young lady at the front desk whose name I unfortunately d

  Upon arrival, you may be asked to pay approximately USD 100 in municipal taxes/fees to the municipality of Cancún for the beach, even though my travel agency in Canada did not inform me of this payment in advance. I also encountered an issue with my reserved suite. I had paid an additional fee for a suite with a jacuzzi and an ocean view, but I was informed that no such suite was available at that time. As a result, I spent the first night in a suite without an ocean view, which was disappointing given the extra amount paid. That said, I would like to highlight that the staff was responsive, took my concern seriously, and the situation was resolved the following day, which I truly appreciated. I especially want to emphasize the excellence of the staff, who genuinely made a difference throughout my stay. A special thank you to Alexis, as well as to a young lady at the front desk whose name I unfortunately did not catch, but who was exceptionally kind, helpful, and professional. Their attentiveness, positive attitude, and sincere willingness to find solutions left a very strong impression on me. This level of service truly deserves recognition. (If I am able to retrieve her name, I will gladly update this review.) Regarding dining, the food is acceptable overall, but I highly recommend choosing the à la carte restaurants rather than the buffets. The à la carte options offer better quality, more attentive service, and a much more enjoyable experience. There are more than seven à la carte restaurants, allowing guests to choose different cuisines and enjoy variety throughout their stay. In my opinion, these restaurants are one of the hotel’s strongest points, and I would recommend avoiding the buffets as much as possible. I also appreciated the overall atmosphere of the hotel. The setting is pleasant and truly ideal for relaxation. The team, in general, is friendly, welcoming, and attentive, which greatly enhances the quality of the stay. For guests who prefer to spend an evening at the hotel rather than going to downtown Cancún or nightclubs, the hotel regularly offers on-site evening entertainment. Personally, I really enjoyed the traditional Mexican music night and the pirate boat show, both of which were fun and well organized. A special mention goes to a tattooed young female performer during the pirate boat show she was excellent and truly made my night with her energy and performance. (If I am able to retrieve her name, I will gladly update this review.) One final point worth mentioning: although my departure was scheduled for December 11, 2025, I was informed on December 10 that my suite would not be cleaned that day because I was leaving “the next day.” I raised this issue with the front desk staff lady, and it was quickly resolved, which I appreciated. In summary, despite a few organizational issues, my overall experience was positive, largely thanks to the quality of service and the professionalism of the staff. I would recommend this hotel, and once again, thank you to Alexis and the lady at the front desk for their valuable assistance.

  Dec 20, 2025