Grand Oasis Palm - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8504 reviews

• 

  No Seating Around the Pool and Beach.

  The rooms, staff, al a carts were all great. We were pleased with the size of the resort, and once we figured out to avoid the numerous staircases and steps, to get to the other side walking was better. Price point was good, we booked a last minute vacation. Enjoyed the entertainment we saw. The question is would I go back to the resort and why? Not a place I would go again or recommend. The seating around the pool and beach area was 1/3 of what it should of been. It ruined our vacation!!! 62 years old and no where to sit but the ground. We complained and was giving the BS answer. Paid for a caban shelter one day. Expensive. BEACH AREA was smelly the closer you moved toward the Marina area. Lots of weeds, (not the resorts fault) but needed daily raking. To get a lounger you needed to place your towel before you went to bed or at 6 in the morning. Had to go to bar line up to get drinks all the time. POOL AREA had a 2 foot wall all around it and had to be straddled to get into it. Pool was cold, shaded all of the mornings. The pool design was unusual, different elevation sections with barriers. One good thing it had a lifeguard on duty. BAR's need extra staff at peak times, they were working hard without a break. Sadly we were disappointed with the trip, reflecting back we will not book a last minute trip without recommendations of a place.

  Mar 08, 2026
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  Beautiful resort, but severely understaffed

  The room and resort are beautiful. The service was terrible. There is definitely not enough staff here. Waiting for food and drinks for hours. The bars constantly ran out of cups and often did not have the basics for even a mojito. They have a snack place next to the pool that often ran out of plates so you couldn’t even eat. The restaurants and bar were severely understaffed.

  Mar 07, 2026
• 

  Very nice place and people !!

  I recently stayed for the tired time at The Sens Cancun with my family, and we had a truly wonderful experience. From the moment we arrived, we felt warmly welcomed. All the employees were incredibly friendly, attentive, and always ready to help with a smile. Their kindness and professionalism made our stay even more enjoyable. The food was excellent, with a great variety and high quality at every meal. We were also very impressed with the hotel’s facilities and overall comfort, everything was well maintained and designed to make guests feel relaxed and at home. We can honestly recommend this hotel to everyone who wants to enjoy a real holiday experience in Cancun. It’s the perfect place to be, to spend quality time with family, and create beautiful memories. We plan to come back again!

  Mar 04, 2026
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  I don't recommend this property

  Sorry this review is very long but I rely on these reviews to help me decide where to book First of all I will list the positives: We had a standard room with a comfortable bed and newly renovated bathroom (some rooms were very dated) Despite the reviews I read the food was actually quite good. I liked the size of the property of The Sens Cancun/Oasis as it was not huge. The ferry terminal was within walking distance and some of our friends to it to Isla Merjures for the day and had a great time. My booking was with The Sens Cancun - when we arrived they did not have record of my booking. The had me booked next door at The Oasis. As we were travelling with a large group they did move our room to The Sens property - however they did not change my booking so that the app would allow me the same privileges as The Sens guests and I was not able to book all of the a la carte restaurants. This was not a problem as others in our group were able to add us to their booking. Negatives Very short staffed - at the end of the week we learned that the resort had been sold to the Hyatt which would explain why there was a staff shortage which did cause the negatives below: it took quite awhile at all bars to get a drink as there was only 1 bartender and they would have to stop serving in order to wash glasses so they could make more drinks. I feel that the glass washing was not entirely sanitary. not many reservations available at the a la carte restaurants because there were not enough servers. We always saw lots of tables available even when we told there were no reservations available. our room was not cleaned before 5pm any day. This was tricky as it always coincided with us returning from the beach and wanting to get ready for dinner. We only requested the service every other day as we only needed clean towels and fresh water. Other negatives not a result of short staff: If you did not get to the buffet for dinner before 7:30 the wait in line was 1 - 1.5 hours long. I believe this was due to not many reservations at the a la carte available. I believe there were approximately 450 rooms in the resort and there were 100 beach chairs - there were no chairs at the pool. multiple chair saving fights each day and several guests left sitting on their towels on the sand not accessibility safe. Any guest with accessibility issues would not be safe at this resort. I travelled with 2 people who are legally blind and the lack of step identifiers were very dangerous. There were several areas where unnecessary steps were hard to see and the makeshift ramps were a hazard. There were mirrors EVERYWHERE in which every single one of us walked into one at some point in the trip. My brother and his wife had a room that was quite dated and the bathrooms had large tubs with the shower with a tile surround that made it very difficult to get in and out of the tub for anyone with shorter legs or accessibility issues. The pools were only accessible via old school ladders with the exception of the main pool at The Sens location but there was a wall between the pool and the swim up bar that was difficult to navigate. On Saturday and Sunday the number of guests doubled with local day passes. This overcrowded the beach and restaurants making the lines at the bar and buffet twice as long. One of our group members was approached by a day pass visitor asking what their room number was on more than one occasion. There were also several people on property using the facilities that did not have a wrist band of any kind. As our trip was for a special birthday with a group of 18 people that we joined at the last minute these negatives did not dampen the great time that we had. If this had been a trip for just my family or a couple of friends it would not have been enjoyable for us. Although based on the reviews I had read before I would not have booked this property in the first place. I always take the reviews with a grain of salt and realize they are written by people with outlandish expectations most of the time but I really think I would have not booked here. I am guessing this resort will be closing in the near future, be renovated and open under a new company. With some improvements this property could be really great.

  Mar 03, 2026
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  Overall Good Staff

  The whole sports staff is great ! Especially in particular Genesis. She was amazing with the kids and her overall energy was very good! Will definitely be coming here again.

  Feb 26, 2026