Grand Oasis Palm - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8470 reviews

• 

  VERY Poor supposed 5 star....mire like 3 star MAX

  Cattle market restaurants and dated rooms My partner and I are currently residing in The Sens Cancun and are located in room 1019. Can we ask you to provide us with an exact date as to when you ended your available restaurant booking facilities through the Oasis app, and notified UK tour operators of your changes. The reason we ask is when we booked our holiday, one of the main points to us was your restaurant booking  through the application direct system. We only discovered you had ended this on arrival, and being quite honest, the standing outside restaurants queuing system you have now is disgusting and has turned meal times into a cattle market experience. Personally we have been told very abruptly by your staff to go outside and wait when there have been empty tables in your restaurants. Whilst we fully accept that you in your small print detail changes can be made at short notice, I am led to believe your system changed several weeks before we travelled, and if we had been notified of your changes, we would of changed our destination hotel away from your property. When challenging your concierge in reception, they then tried to justify your changes as recent, but then went on to say they happened about 14 days before our travel. When challenged further as being unacceptable, they said that they would speak to management and get back to us. This never happened and this is why for the 8th night out of 11 we have not eaten in your hotel restaurants at night as the unacceptable waiting times, and poor manners of your staff further make this Oasis experience one we choose to forget, but learn from. Your response to this correspondence will be greatly appreciated as soon as possible for our friends and family, as well as the millions of Internet viewers through TRIPADVISOR.

  Dec 12, 2025
• 

  Some hiccups but overall a good resort

  We stayed at the Sens for 7 days, 6 nights at the end of November 2025. We arrived at the hotel after a 4 hour flight, 1.75 hours at the airport getting our luggage, and then 1 hour for the airport transfer. When we arrived to check in there was 3 (maybe 4) other groups checking in at the same time. Our kids were tired and hungry and the check in took over 45 minutes. We were the last group to actually get off the airport transfer bus so were the last of the groups to check in. And the room was not ready (it was 4pm at this point). We asked to get food for our kids and told that the buffet at the sister resort was open (at Oasis Grand). The buffet was closing down so they did not let us get any food. So we went to the 'beach' hotdog/burger/fries stand. What a hassle and all the kids ate were fries. This was not a great start to our vacation. Some things we think could be improved: 1. Room - there was a frosted glass window in the shower to the sleeping area. A bit annoying when anyone had to get up to use the bathroom and the light would shine into the bedroom area. 2. Food at the a la carte restaurants - we tried 4 (Whitebox, Miramar, Cocoa, Macki Taco) - So disappointed in the food quality. Examples, Ristto at whitebox was very salty, the ramen at Macki Taco was spagetti noddles. 3. Slow and tiny elevators . We were on the 4th floor and it was just faster to climb the stairs. 4. Sales rep trying to get us to join in a "Marketing" pitch. Not a great impression as they cornered us as soon as we checked in. 5. Entertainment - we went to 2 shows - African Acrobatics and the Circus. Very loud and performance is sub-par. Set expectations low. 6. Previous shows said to go to the pirate ship show. It was drinking and dancing games. Not appropriate for kids and such a disappointment. Do not waste your time or the $10USD dock fee per person. What we did liked / saved the vacation: 1. The beach and pools. We found chairs each mid morning. 2. Good bites buffet - it had lots of food options and something the kids would eat 3. every day. 3. The kids liked the arcade but some machines were broken. 4. The coffee & me/you ice toffee were a hit (too sweet for me but the kids liked them)

  Dec 12, 2025
• 

  Poor Experience All Around

  First I wanted to give a special mention to the following individuals who were the best part of our trip: Whitebox Restaurant Staff Yuri Carlos Ricardo Hugo at front desk As for the rest of the trip...it not the best experience for the price we paid. Restaurants They ask for your food allergies when you book but when you get there, they have no idea what you are talking about or what to do with you. In one restaurant for dinner i was served fish that was baked in the oven in foil (no seasoning) - that was brought to me in the foil on a plate and nothing else. I won't mention the cockroaches in the dining room... The line for the buffet at breakfast and lunch is a 45-60 minute wait...every day. No one really cares in the restaurants ...it's here's your food...NEXT! Hotel The hotel lobby is not conducive to relaxing. In the main lobby typically hotels have a bar or seating area where you can hang out after the show or even during the day. There is only one bar in the main lobby and it's adult only and it's either being used for a private event during the day or it's closed. In the other hotel...there is no bar. So after the show if you have kids, it's to the room you go. The seating in the lobby consisted of blocks which were not comfortable at all and especially if you have older people in your family - you cannot sit there for long periods of time. Rooms Rooms are separated by a very thin wooden door and you can hear your neighbour most of the time....Hopefully they made up after we left!! Pool Area At the pool area, not many places to sit or put your stuff in the main hotel No real entertainment during the day The only excitement I see from the staff is convincing the local guest which made up 95% of the hotel to buy membership packages of some sort. When people give reviews, readers have to remember that as foreigners we save up to have a great holiday experience and although nothing is perfect - you feel better when the hotel makes the effort...there was no effort here...and I definitely feel like I wasted my money. Looking forward to the standard response that I've seen from them so far...

  Dec 10, 2025
• 

  A perfect escape

  I was really impressed with the hotel , location . The warmth and hospitality of staff . Found it was extremely good value for money . Choice of food and selection of restaurants , in addition to the buffet. Entertainment was limited in choice . Some Jazz soft music /salsa nights would have been good . Location only 20 mins from airport . Great place 😃 have recommended to friends and family .

  Dec 04, 2025
• 

  Couples vacation

  ⭐ Detailed Resort Review We were really looking forward to this trip after seeing the resort advertised and rated as a 5-star property, but unfortunately, our experience didn’t quite match the expectations. Check-in/Wristband Issue: Right from the start, we were given the wrong color wristbands. It seems like a small thing, but it ended up causing confusion and made it clear that communication and organization were going to be a challenge throughout the stay. Beach & Resort Grounds: The beach was never fully cleaned the entire time we were there. There was one single staff member doing his best, but it’s a huge stretch of shoreline and impossible for one person to maintain. The seaweed and debris just kept piling up day after day, which made it hard to enjoy the beach. Dining & Reservations: Their reservation system was completely down, so every night was a gamble trying to get dinner. We waited in long lines just to be told that they couldn’t accommodate everyone. Even the buffet reached capacity, so despite being all-inclusive, sometimes getting a meal wasn’t guaranteed. This became one of the most frustrating parts of the trip. Room Quality: Our room was definitely in need of an update. Several fixtures were rusted or falling apart, and the overall condition didn’t reflect a resort that claims a 5-star rating. We still made the most of it, but it lacked the comfort and polish we expected. Bars & Weather Limitations: The staff at the bars and restaurants were truly the highlight — kind, hard-working, and trying to keep morale up despite the system issues. However, if it rains, the only indoor bar option is the sports bar, which quickly turns into a packed space full of kids and guests trying to escape the weather. There just aren’t enough indoor areas for people to go. ⭐ Overall Rating: 3.5 — maybe a low 4 ⭐ We don’t want to discourage travel, but want future guests to be aware of the disconnect between the advertised 5-star level and the current reality. The staff really does the best they can, but the resort needs more support, better maintenance, and improved systems to offer the experience they’re promising. Would we return? At this point, probably not. But with the right improvements, it has the potential to be a wonderful vacation spot.

  Dec 04, 2025