Grand Oasis Palm - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8472 reviews

• 

  Not a family resort.

  The resort staff bombard you with selling things. You don’t know who to trust, if you need help or ask for directions. I wouldn’t recommend this resort for families. If you have small children, they don’t have any fun activities for the kids. You have to spend more money if you want the kids to have fun.

  Dec 23, 2025
• 

  Don’t plan to visit again- not for us

  Pros: Careyes, White Box and Cafe del Mar provided good dining experiences. We also liked Maki Taco. There were no reservations during our stay so we had to plan ahead and show up early for lunch/dinner to beat the rush, but generally had good experiences. Careyes was both delicious and felt like an upscale experience we would do again. The beach is calm and we swam every day. Ice cream from Coffee & You was good and available all the time. The room was decent, air conditioning worked well, and cleaning service was decent. Cons: The buffets were almost inedible. We had issues waiting in lines everywhere (elevators, restaurants, kids club). Also saw lots of preferential treatment for Spanish speakers- we would wait in line for 20+ minutes for food and then watch a local in a discussion with the host and see them seated before us. You have to be up early to get a chair, there are none at the pool and very few at the beach- they are all claimed by 8 am latest and won’t free up until around dinner time. Guests are sometimes almost feral, bumping your kid off the few functioning video games in the arcade, butting in lines, yelling in restaurants, asking for 5+ plates at the snack bar. Wherever there are crowds you’re probably going to have a bad time (we didn’t go see any of the shows/entertainment for this reason). My main grudge: I’m not convinced the kids club is real- we went once and they just told us we could swim in the Jurassic river but not the cenote/slide. We went back and they let multiple kids in but told us (English speakers) that it was closed for the next hour. We asked to go see it anyway and they let us begrudgingly. We saw the slide working for the first time, but staff explained to some kids inside that the slide was open in 20 minutes from 12:20-12:30 only (?). They said we could drop our kid off at 1 pm to be supervised by their staff but we never saw any children in the play rooms, just parents supervising their kids in the Jurassic river. The hotel feels a bit like a bait-and-switch and many amenities don’t materialize when you stay (kids club included). We wouldn’t stay again.

  Dec 21, 2025
• 

  Overall Pleasant Stay – Special Mention to the Staff (Alexis & young lady at the front desk whose name I unfortunately d

  Upon arrival, you may be asked to pay approximately USD 100 in municipal taxes/fees to the municipality of Cancún for the beach, even though my travel agency in Canada did not inform me of this payment in advance. I also encountered an issue with my reserved suite. I had paid an additional fee for a suite with a jacuzzi and an ocean view, but I was informed that no such suite was available at that time. As a result, I spent the first night in a suite without an ocean view, which was disappointing given the extra amount paid. That said, I would like to highlight that the staff was responsive, took my concern seriously, and the situation was resolved the following day, which I truly appreciated. I especially want to emphasize the excellence of the staff, who genuinely made a difference throughout my stay. A special thank you to Alexis, as well as to a young lady at the front desk whose name I unfortunately did not catch, but who was exceptionally kind, helpful, and professional. Their attentiveness, positive attitude, and sincere willingness to find solutions left a very strong impression on me. This level of service truly deserves recognition. (If I am able to retrieve her name, I will gladly update this review.) Regarding dining, the food is acceptable overall, but I highly recommend choosing the à la carte restaurants rather than the buffets. The à la carte options offer better quality, more attentive service, and a much more enjoyable experience. There are more than seven à la carte restaurants, allowing guests to choose different cuisines and enjoy variety throughout their stay. In my opinion, these restaurants are one of the hotel’s strongest points, and I would recommend avoiding the buffets as much as possible. I also appreciated the overall atmosphere of the hotel. The setting is pleasant and truly ideal for relaxation. The team, in general, is friendly, welcoming, and attentive, which greatly enhances the quality of the stay. For guests who prefer to spend an evening at the hotel rather than going to downtown Cancún or nightclubs, the hotel regularly offers on-site evening entertainment. Personally, I really enjoyed the traditional Mexican music night and the pirate boat show, both of which were fun and well organized. A special mention goes to a tattooed young female performer during the pirate boat show she was excellent and truly made my night with her energy and performance. (If I am able to retrieve her name, I will gladly update this review.) One final point worth mentioning: although my departure was scheduled for December 11, 2025, I was informed on December 10 that my suite would not be cleaned that day because I was leaving “the next day.” I raised this issue with the front desk staff lady, and it was quickly resolved, which I appreciated. In summary, despite a few organizational issues, my overall experience was positive, largely thanks to the quality of service and the professionalism of the staff. I would recommend this hotel, and once again, thank you to Alexis and the lady at the front desk for their valuable assistance.

  Dec 20, 2025
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  The worst hotel I've ever been to

  If i could give 0 stars i would. This place is so packed you cant breathe. Good luck trying to get one of those chairs for the beach. Every morning people get up at 7 and put towels and stuff to reserve them by 8,9 all of them are taken and you cant sit anywhere. All inclusive??? Not a chance. You have to pay for the beds, Some of the drinks and restaurants. No room service for food. 7 resturants but good luck getting in. Theres long queue to get into them and the good ones you have to go very early or you would not be able to try due to massive queue. There's an app saying what time they are meant to open but its not accurate they will open hours later. I said all of that to get to this point. When you eat the food it tastes horrible. Nothing has any flavor even the vegetables the peas or salads. Everything tastes freaking awful. There's tour guide onsite that charges 180 dollars to go to 7 wonders or around. Do not buy that because that is 4 times the price of going there. Can get better deals in cancun market. I had an unfortunate accident when i slipped from the edge of the pool and hit my head on the hard piece of rock thats right next to it. Its very dangerous and had a big bump that was very serious. They DO NOT HAVE A FREE DOCTOR on site. If you need to urgently talk to one? +100 US dollars please. The rooms arent that good, vibes are not there trust me. It just looks good from the outside but please just run away. I need a holiday to forget this experience.

  Dec 19, 2025
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  VERY Poor supposed 5 star....mire like 3 star MAX

  Cattle market restaurants and dated rooms My partner and I are currently residing in The Sens Cancun and are located in room 1019. Can we ask you to provide us with an exact date as to when you ended your available restaurant booking facilities through the Oasis app, and notified UK tour operators of your changes. The reason we ask is when we booked our holiday, one of the main points to us was your restaurant booking  through the application direct system. We only discovered you had ended this on arrival, and being quite honest, the standing outside restaurants queuing system you have now is disgusting and has turned meal times into a cattle market experience. Personally we have been told very abruptly by your staff to go outside and wait when there have been empty tables in your restaurants. Whilst we fully accept that you in your small print detail changes can be made at short notice, I am led to believe your system changed several weeks before we travelled, and if we had been notified of your changes, we would of changed our destination hotel away from your property. When challenging your concierge in reception, they then tried to justify your changes as recent, but then went on to say they happened about 14 days before our travel. When challenged further as being unacceptable, they said that they would speak to management and get back to us. This never happened and this is why for the 8th night out of 11 we have not eaten in your hotel restaurants at night as the unacceptable waiting times, and poor manners of your staff further make this Oasis experience one we choose to forget, but learn from. Your response to this correspondence will be greatly appreciated as soon as possible for our friends and family, as well as the millions of Internet viewers through TRIPADVISOR.

  Dec 12, 2025