Resort Details
- BarsBARS
Glass Bar (adults only)La Cantina (adults only)Sens Wet Bar (swim-up)Wet Bar (swim-up)Coffee & Me by Grand Oasis PalmLobby Sports BarIsla Mujeres Beach BarCocoa BarBites Bar (adults only)
- Café Del Mar TerraceBali beds, seafood and gourmet snacks, domestic open bar, premium beverages, personalized attention Adults only 18+
- Market Place• Le Buffet: International buffet• Bites: American fare
- RestaurantsCocoa2023 Tripadvisor Travelers’ Choice WinnerSeafood & Grill
Maki Taco2023 Tripadvisor Travelers’ Choice WinnerJapanese & Mexican fusion
Los AgavesMexican gourmet
Bites Food HallEl Buffet: Mexican buffetDos Lunas Terrace: Pizza, pasta, ice cream
La Hacienda Food HallEl Buffet: Mexican buffetSweet Palm: Children’s buffet
Las PalmasInternational buffet
Isla MujeresSushi and snacks by the pool and beach
Careyes ($)2023 Tripadvisor Travelers’ Choice Winner: Best of the Best - Fine Dining (#1 in Mexico)Gourmet Mexican-French fusion
The White Box ($)2023 Tripadvisor Travelers’ Choice WinnerMediterranean gastrobar
Miramar Restaurant ($)International cuisine
Le Petit Chef ($)An immersive gastronomic experience in which a tiny 3D chef performs culinary demonstrations on your table while you wait to be surprised by delicious dishes
Romantic Beachfront Dinner ($)
For current restaurant hours, dress codes, and reservation requirements, refer to the Oasis Hotels & Resorts App. Reservations for restaurants that require them can be made directly at the respective dining venue; reservations at adults-only restaurants are also available at the Oasis Plus concierge desk.
- 24-hour front desk
- 24-hour security
- ATM/Cash machine†
- Babysitting†
- Beachfront
- Beauty shop/salon†
- Bell staff/porter
- Boutiques/stores†
- Children programs
- Children welcome
- 24-hour front desk
- 24-hour security
- ATM/Cash machine†
- Babysitting†
- Beachfront
- Beauty shop/salon†
- Bell staff/porter
- Boutiques/stores†
- Children programs
- Children welcome
- Coffee shop
- Concierge desk
- Currency exchange
- Doctor on call†
- Elevators
- Exercise gym
- Game room
- Laundry/Valet service†
- Live entertainment
- Lounges/bars
- Multilingual staff
- Parking
- Pool
- Restaurant
- Spa†
- Tour/sightseeing desk†
- Water sports
† Fees may apply
- Beach †- Soft white-sand beach with calm and shallow waters perfect for kids- Café Del Mar & Beach Club ($): cabana beds, wraps & snacks, domestic open bar, premium beverages, personalized attention- Miramar Beach Club (adults only) ($): cabana beds,domestic open bar,snacks,personalized attentionAdults only
- Children's program, onsitePirata’s Bay Beach & Pool Park- Splash zone pool area with slides- Wading pool- Zip-line- Camping zone- Open-air movie theater- Games aboard a docked pirate ship
Yucatan Jurassic River: Winding pool in a pre-historic dinosaur theme
The Arcade: Interactive video games such as racing, sports and dancing
Baby Blue Crab Kids Club- Unlimited fully-supervised fun for ages 3-12- Open daily 9am-7pm- Shallow pool with waterslides and mushroom fountain- Video game lounge- Arts and crafts- Restaurant- Movies- Daily activity schedule - Direct access to a beach
- Calmest white sand beach with small waves perfect for kids.
- Adults-only beach club (exclusive for Café Del Mar Beach Club guests)
- Fitness center on-site
- General
Pirate Ship Family Tour
- Captain Hook ocean cruise for the entire family
- Tour duration: 1.5 hours
- 4 tours per week
- Reservation required (made at resort), subject to availability
Kinky on Board (adults only)
- Night ocean cruise with pirate-themed show and drinks aboard a Spanish galleon
- 2 tours per week | 11:00pm-1:00am
- Reservation required (made at resort), subject to availability
Sports & Activities
- Beach soccer
- Dancing lessons
- Board games
- Zumba
- Aquarobics
Pirata’s Bay Beach & Pool Park
- Splash zone pool area with slides
- Wading pool
- Zip-line
- Camping zone
- Open-air movie theater
- Games aboard a docked pirate ship
Baby Blue Crab Kids Club
Unlimited fully-supervised fun for ages 3-12
• Shallow pool with waterslides
• Video game lounge
• Arts and crafts
• Restaurant
• Movies
• Daily activity schedule
Schedule is subject to change without prior notice.
- Kayaking
- Nightclubs †
- PoolFreeform PoolPirata’s Bay Beach & Pool ParkYucatan Jurassic RiverSensoria Pool & Lounge | Adults Only
- Spa †Sensoria Chill Out & Spa ($)This well-appointed adults-only spa offers a full collection of services that incorporate ancient and modern techniques with all-natural products. The outdoor garden area features private cabins for body treatments, Balinese beds, pools and jacuzzis to help you relax while surrounded by nature.•Massages•Body wraps•Body scrub•Facials•Sauna and jacuzzi•Beauty salon: Hair, makeup, lashes, waxing, manicures, pedicures•Temazcal: purification ritual in a traditional Mayan sweat lodge•Bridal services
- Entertainment•Entertainment- Live bands and musicians- Comedy shows- Acrobatic shows- Michael Jackson Tribute Show- Mexican Folklore Show- Magic Show
Entertainment program is subject to change without prior notice.
- Beach ClubBali beds with butler service (adults only - exclusive to Sian Ka’an guests)
- Red Kinky Night ClubBurlesque-style show (adults only)
- Kinky on BoardNightly ocean tour onboard a Spanish galleon (adults only)
Dock fee of $10 USD per person - Cloud Nine Zonepools, jacuzzis and Bali beds (adults only)
- Red Cabaret Dinner ShowTraditional burlesque-style stage presentation (adults only)
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8468 reviews
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Dec 03, 2025REALLY DISSAPOINTING!!!
Well this isnt what i expected at all!..we are here now and its our 2nd day. We are here for 2 weeks. The reception staff are so unhelpful. Most rooms have a wooden door that goes into another bedroom. The doors are so thin wood, i can here the next door snoring. Its family hotel, full of children and babies. Its not an adults hotel. All you can here is children running around either underneath, above or next doors. So dont expect a good nights sleep. We moved 3 times and all we got from the manager is, there is no other room so you will have to keep coming back to reception to ask. The beach is full of families and sceaming babies and young children. Dont get me wrong! I have children myselve. But my time is done. So chill time. You can tell the reception staff are not interested and insult your intelegence. There was no WOW factor when we arrived at the hotel. There is giant size area at the front of the hotel with gold fish in. The water is dirty and green and desperatly need cleaning.
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Nov 26, 2025Half Inclusive
They charge you separately for most things. Upon arrival they charged us some made-up tax (almost CAD $104 for two people) Non-buffet restaurants are paid. There is a 50 or 60 feet beach front with three rows of chaises. So for free beach front view, you better be there at 5 am. Or, pay USD 20 per day for a beach front bed.
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Nov 23, 2025The Perfect Getaway
The Sens exceeded all my expectations! From the huge, beautifully appointed room — so glad I sprang for an ocean view and jacuzzi — to the scrumptious meals, every moment was elegant! I loved the adults only club with comfy Bali beds, and Julio was a delight. The entire staff was marvelous!! Of three different resorts I’ve visited in Cancun, this is my favorite. The Sens can expect me to return!!
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Nov 23, 2025
Fantastic, friendly staff, great Beach.
Even though the hotel is under renovations we had the best time. The food at this resort is fantastic and I am a picky eater lol. The beach is clean the staff do a great job at keeping up on it. We had a beach Cabana the whole time we were there and Julio was outstanding as for the other two female staff members which I'm sad to say I can't remember their names. The staff are so friendly they went above and beyond while we were there. We will definitely go back when the renovations are done. Also we would like to give a shout out to Miguel and Kayle they are the best 💕
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Oct 31, 2025
The best beach and food
Amazing food beach and people. We spend a great time. We hope to come back soon Rooms great everting great You have try Careyes restaurant 🥰🥰🥰
- AdvisoryPlease be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThis hotel does not accept Spring Breakers or student groups.
- AdvisorySTUDENT / YOUTH POLICY (YEAR ROUND) -Student/Youth Travelers are defined as any person under 24 years of age traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
- AdvisorySTUDENT / YOUTH POLICY (YEAR ROUND) - All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- AdvisoryStudent/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- AdvisoryThe Municipal Government of Cancun Environmental Sanitation Tax of a minimum 195 Mexican Pesos(approx. 9.34 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).
Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
*Please note the legal drinking age in Mexico is 18. - Pet Policy : Pets Not Allowed