Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Resort Details
- OneUP Restaurant LoungeOneUP Restaurant and Lounge is our signature dining venue designed as a warm and comfortable gathering spot for both locals and guests. Enjoy buffet breakfast before you head out to start your day or sip a relaxing wine or cocktail along with classic American bistro fare in the evening.
- 24-hour front desk
- 24-hour security
- Accessible facilities
- Air conditioning
- Airline desk†
- ATM/Cash machine
- Babysitting†
- Barber shop†
- Beauty shop/salon†
- Bell staff/porter
- 24-hour front desk
- 24-hour security
- Accessible parking
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest - Air conditioning
- Airline desk†
- ATM/Cash machine
- Babysitting†
- Barber shop†
- Beauty shop/salon†
- Bell staff/porter
- Breakfast served in restaurant†
- Buffet breakfast†
- Business center†
- Catering services†
- Check-in kiosk†
- Children welcome†
- Children's nursery†
- Children's play area, Offsite
- Cocktail lounge†
- Coffee shop
- Complimentary coffee in lobby
- Complimentary in-room coffee or tea
- Concierge desk†
- Conference facilities†
- Continental breakfast†
- Currency exchange†
- Desk with electrical outlet
- Dinner served in restaurant†
- Direct dial telephone
- Doctor on call†
- Dry cleaning†
- Early check-in
- Efolio available to company†
- Executive floor
- Exercise gym
- Exhibition/convention floor†
- Express check-in†
- Express check-out†
- Family plan†
- Fire safety compliant
- Front desk
- Full american breakfast†
- Full service housekeeping
- Golf†
- Hair dryer
- Hairdresser/barber†
- Heated guest rooms
- Housekeeping - daily
- Individual Efolio available†
- Indoor parking†
- Interior corridors
- Ironing board
- Jogging track, Offsite
- Late check-out available†
- Laundry/Valet service, Offsite†
- Lobby coffee service
- Lounges/bars
- Massage services, Offsite
- Meeting rooms
- Non-smoking rooms available
- On-Site parking†
- Parking†
- Parking lot, Offsite†
- Pets allowed†
- Photocopy center†
- Playground, Offsite
- Private bath or shower
- Public address system
- Public area air conditioned
- Restaurant
- Safe deposit box
- Secured parking†
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Auto link to fire station
Automated External Defibrillator (AED) on-site
Automatic fire doors
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Controlled access to parking
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
FEMA approved
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Lighted parking area
Lighted walkways
Multiple exits on each floor
Parking area attendants
Patrolled parking area
Private security available
Property has elevators
Public address system
Response time (minutes) from fire/police department
Safety chains on guest doors
Secondary locks on room windows
Secondary locks on sliding glass doors
Secured floors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in hallways
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs - Shoe shine stand†
- Spa, Offsite
- Storage space
- Street side parking, Offsite†
- Technical concierge†
- Telephone jack adaptor available
- Train access†
- Translation services
- Turndown service†
- Valet cleaning, Offsite†
- Valet parking†
- Valet same day dry cleaning†
- Video review billing†
- Wakeup service
- Water sports, Offsite
- Wireless internet connection in public areas
- Business Center†
- Business Services†
- Conference Suite†
- Convention Centre†
- Copier†
- High Speed Internet Connection
- LCD/Projector†
- Meeting Facilities†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- On-Site Business Center†
- Overhead Projector†
- Slide Projector†
- Whiteboard†
- Wireless Connectivity
- Wireless Internet Connection
† Fees may apply
- Cardiovascular exercise †
- Fitness center on-site †
- Golf †
- Nature preserve trail †
- Weightlifting †
- Boating †
- Children's program †
- Jogging trail †
- Playground †
- Spa †
- Alcatraz
- Cable Cars
- Chase Center
- China Town
- Fishermans Wharf Pier 39
- Ghiradelli Square
- Golden Gate Bridge
- Oracle Park
- Bank of America
- Chevron
- Financial District
- Levi Plaza
- Moscone Convention Center
- Restaurants
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6985 reviews
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Jan 20, 2026Poor management
Hotel location is okay, rooms are spacious, aircon works. The staff working the breakfast buffet are exceptional. The staff on the front desk (when you get to it) are also lovely. However the hotel needs more front desk staff, there is almost always a queue to check in. It’s also supposed to be 4 stars but: -There is no room service at all. If you want food you have to call down to the kitchen to order “grab and go” then come down and get it yourself, they won’t provide you a proper knife and fork for this just plastic (good luck with a steak). Half the time when you call down to the kitchen there is no pick up so your left having to get door dash or uber eats - not great. This ends up being really inconvenient and more expensive. When the lack of response from the kitchen was flagged to the manager he clearly didn’t care, no apology and nothing done about it -No bath robes in the rooms which I’d expect as a basic at this price point and premium
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Jan 19, 2026Gorgeous views and great location!
Great area and views (be sure to ask for rooms on the 30+ floor facing Alcatraz and the Wharf). We booked a 'city view' originally but the view was 'meh' so the bellman (Bill) asked the front desk to put us in a specific area of the hotel with the best views facing the Bay. We were so high up that it made it even more amazing! Service was very good and so was the breakfast but it was pretty pricey ($100 for 2 people with no alcohol!). Hotel was clean and high-end, beds were very comfortable. I'd recommend it highly.
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Jan 12, 2026
Think long and hard—no room service.
Look, for a $1000.00/day for a VIP suite—-have a club, room service and a spa. I wish I would have stayed elsewhere simply based on food choices in this hotel. Additionally, while the room setup is pretty and I enjoyed the space, the furniture is looking quite worn. It looks great in pictures…but come in and remove the worn out items. Better coffee in the room.
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Jan 06, 2026A very nice hotel in a good location
This is a nice hotel with generally good service. We ate in the restaurant and it was also good. All of the service people were friendly. I would recommend to hotel management that they either offer small travel size bottles of the Balmain soap or don’t offer it at all- just give travel size bottles that are within the hotel’s budget. There was a large Balmain lotion in the bathroom and a sign that says you can use it but don’t take it out of the room or they’ll charge you $75. I just thought it was tacky and gives off the impression the hotel is trying to be swanky but isn’t. I understand charging people for white bathrobes if they take them, but the whole thing with the lotion was off putting, especially since there was no hand soap in the bathroom and we had to ask for it. Otherwise, we enjoyed our stay and it is a nice hotel- close to Union Square and restaurants and Starbucks!
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Jan 05, 2026
Worth it to stay
Good location and reasonable price. The club was closed during my visit, so there is line to have breakfast in a small area and no happy hour.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Destination Fee: US $40.68 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Destination Fee: $40 (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 12:00 PM
- General Policies: Children 17 and under stay free when sharing room with parents.
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 17
- Pet Policy : Pets Allowed: 1-6 nights, a $100 non-refundable pet fee will apply. 7-30 nights, a $200 non-refundable pet fee will apply. 30+ nights, a fee subject to hotels discretion. Only dogs weighing 50 lbs and under are permitted; two dogs allowed if not exceeding 75 lbs total. Service Animals exempt from fees.