Gaylord Palms Resort and Convention Center is an upscale, family resort in Orlando Florida with a water park. Situated just minutes away from Walt Disney World? and Universal Orlando Resort?, our hotel near Champions Gate makes us the perfect base for exploring Orlando and Central Florida. Our expansive glass atriums showcase Florida's diverse landscapes, from historic St. Augustine to vibrant Key West. Enjoy thrill rides and fun in the sun at Cypress Springs Water Park or relax at our outdoor, South Beach-inspired pool oasis and whirlpool. Experience the best Orlando fine dining at our nine on-site restaurants, spark ideas in 400,000 square feet of meeting space, and unwind in our beautifully updated guest rooms and suites.

Property Information

Year Built: 2002
Last Renovation: 2012
Floors: 9
Nonsmoking rooms: 1718
Suites: 129
Total rooms: 1589
Total rooms and suites: 1718

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort Fee: US $38 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 11:00 AM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 13

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 5970 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Stay away from the criminal parking fee!

    Parking is a total joke. Visited ICE and no mention that parking would be over 40 USD! Parking in a major city is not this expensive. This is unacceptable and has spoilt what would have been an otherwise nice event. I feel as though I have been robbed. Given no choice but to pay. Come on this is no way to treat guests. Even Disney does not charge this much for parking. Won’t be visiting again and won’t be using Marriott for any business trips going forward. You have been warned people. Stay away. Only option is to hit them in the pocket!!

    Dec 18, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    10/10! Best hotel in Orlando!!

    This hotel truly deserves a solid 5-star rating! After the refurbishment, the rooms are beautifully designed, and the layout of the hotel is superb. A special shout-out to BOBBY at the reception. As an Ambassador Elite member, I had grown disillusioned with Marriott and was ready to move on from the brand, but Bobby completely changed my perspective. His welcome check-in was exceptional—warm, welcoming, and informative. Bobby has all the qualities of a future GM in any hotel chain; he truly has everything down to a science. He was incredibly knowledgeable about the hotel, shared helpful tips, and even provided us with a full schedule of activities. As an Ambassador Elite, I’ve stayed at countless Marriott properties, including Ritz-Carltons, JW Marriotts, and other luxury brands, and I can confidently say that Bobby's service was unlike anything I’ve ever experienced. No one at any of those properties has provided the impeccable, unforgettable service that Bobby did. His attention to detail and dedication to guest satisfaction has restored my faith in Marriott. Thank you, Bobby, for your amazing service—it’s a memory I’ll cherish. You’ve set the bar incredibly high for hospitality!

    Dec 18, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    MarriottAgainstMilitary

    I have been a Marriott customer for over 8 years. I have held a minimum of Titanium Elite status for over 5 years. As a disabled veteran who now travels non-stop away from my family to make life happen the one time I needed support for using the so-called "awards" failed. John the supervisor was clear, we don't care who you are and how long you have been with Marriott. The fact that, I have been away from home for over 500 nights in a Marriott means nothing. I have an email from Marriott stating thank you for your dedication as a member here is a room, and after flying into Orlando at check-in time they say, so sorry, our mistake, we are overbooked. No wonder people are moving to Hyatt and Hilton. Hilton and a Vet2Industry program and they give you 80,000 points to start your partnership. I am very disappointed after all the years I have been dedicated to Marriott they can't seem to be committed for one night. #MarriottAgainstMilitary.

    Dec 13, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Not a good visit

    We visited tge Palms during a large convention. Had we known this was going on we would have stayed home. Most all of the amenities were closed, so we Sat in our very expensive room and watched TV. What a waste of our money. The hotel lobby is under construction which does cause issues

    Nov 29, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Terrible customer service from a manager!

    We were not notified about a renovation that made all of Emerald Bay 4th floor and above not available. We paid for a high floor with an upgrade fee to see the perfomances. Upon arrival we found out that none of these rooms were available and that we were on the 3rd floor too bad so sad. The room was way smaller and they gave us $100 credit for the night and thought that it was acceptable. We have been coming to this hotel since 2017 every year and have never been treated so badly. The reservation Manager Stephan said there was nothing that he could do since there was renovations and too bad that we did not know! No compensation and the customer service is horrendus. We are in the hosptiality business and could not get over the customer service attitude. Such a shame and not we are used to since 2017 at our happy place in Gaylord Orlando.

    Nov 28, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319