Gaylord Palms Resort and Convention Center

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6048 reviews

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  Clean, comfortable and convenient.

  Great location and updated rooms. I’d consider staying here again but the enormous cost of parking is a deterrent, as was noted by many.

  Jan 26, 2026
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  Better than ever!

  We had a gross room at a Disney springs hotel so we moved here and we are glad we did. We haven’t been here in 3 years and it’s better than ever. Our room was clean and modern. Bed was comfortable. The staff here was outstanding. You don’t need to leave the resort. The pool area is fantastic and the bars and restaurants are great.

  Jan 25, 2026
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  How to ruin Christmas vacation 2025.

  l looked for a Christmas experience near central Florida. Gaylord Palms ad seemed to have everything I was looking for my family vacation. This is the site I found. Christmas at Gaylord Palms November 14, 2025 – January 7, 2026 Experience So Much Christmas with dazzling displays, tempting treats, holiday shows, and festive activities. ICE! features beloved scenes from Rudolph the Red-Nosed Reindeer™ brought to life through colorful, colossal ice sculptures. Plus, glide down frosty lanes with ice tubing thrills, be amazed by the dazzling all-new POMP, SNOW & CIRQUEumstance show, and discover even more holiday fun around every corner. Whether you're staying overnight or visiting for the day, it's the ultimate way to create lasting holiday memories together! With that information I booked a room in the Emerald Bay suits they had the best views of all the events. When I arrived the room was ready. We looked over the room, as we stepped onto the balcony one of the two doors was damaged and would not open. On the balcony we could see about 25 people dismantling the show stage. I called the front desk and was told everything ended on 1/4/26. I explained I spoke to the front desk several times about the vacation and at no time did anyone say a thing about the Christmas season ending early. We did manage to go to the ICE show which was great, not a lot of people which gave us plenty of time to explore all the displays. Our dinner reservation was at Old Hickory steak house and the meal was great. The server was attentive and very polite. We went back to the room and realized in addition to the door to the balcony being broken one of the sheets had a hole lage enough to put my hand into. I looked in the bathroom to see the caulking separating in places and a large scratch in the tub. Also the hall carpet to the room was seriously worn. The annoying part of these issues are the resort listed as recently renovated. We looked around from the balcony I realized the large Christmas tree in the center of the atrium was not lit. I called the front desk to find the time for the light show. Again they said not even the light were to be lit. Even this large Christmas tree was dark. At this point I wanted more explanation from someone in authority. The front desk was not helpful repeatedly asking what it was about and they could help solve my issues. I said my questions earlier were not addressed properly and I needed to speak to the manager. After a long wait I called back only to find the manager did not call our room but my cellphone. I do not answer unidentified numbers since it was not from Gaylord. Manager Samuel did finally call I explained the situation and the website that was still listed. He did agree the website was inaccurately listed and gave me a $100. refund. He called the department responsible they said the Christmas holiday's did end on the 4th but the light show and tree were scheduled for 9:45 pm. At 10 pm. I called him back and again he apologized. He gave me an additional $75. After spending near $1000. and ruining our vacation. The next morning we left feeling completely cheated. So much for Christmas 2025. The worst part is we have been a member of the Marriott rewards group for years. I needed to add one more item the review it would not allow me to add photos.

  Jan 08, 2026
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  Another beautiful and impressive ICE! exhibit, this time at Gaylord Palms in Kissimmee.

  We’d already seen the Polar Express-themed version at National Harbor a week earlier and enjoyed it so much that we brought additional relatives down to Orlando for this one. Different story, same high-quality execution. This year’s theme was Rudolph the Red-Nosed Reindeer, complete with glowing red nose, the Island of Misfit Toys, Hermey the elf, Yukon Cornelius, and a very tall (and surprisingly non-scary) Bumble. He pretty much has a room all to himself. Very nice!. The colored ice—especially Rudolph’s bright red nose—really pops under the lighting, and the craftsmanship throughout is outstanding. An important note here. Parking is in the resort garage and costs an additional $35 per car (self-parking rate at the time). It’s a noticeable hike from the garage through the large resort to reach the Christmas Village and exhibit entrance in the back corner. Once there, you pass through the Village area (ice slide, photos with Santa, gift shop) before entering the main exhibit. We snagged tickets on sale for $33 per person—regular prices are higher (around $40–$50 depending on date/time), so it pays to watch for deals. Still not inexpensive overall once you add parking. You get the mandatory blue parka (definitely take it!), step into the 9°F wonderland, and follow the story path through multiple themed rooms. There are a couple of ice slides for kids and brave adults, plus the usual “do not touch the sculptures” rule. Time inside feels just right—the cold keeps you moving without feeling rushed. Overall, it was festive, nostalgic, and just as memorable as the National Harbor version. The Rudolph theme brought big smiles from everybody in our group. Very cool (pun intended) and worth doing at least once—especially if you grew up with this classic.

  Jan 04, 2026
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  My visit to the Gaylord Palms resort in Orlando, Florida

  I went yesterday to see ice. While I will give the display of ICE, a five star review. I was very disappointed and I will tell you why. First, they were tearing down the snow tubing mountain, even though ICE officially does not end until the seventh. Our family was looking forward to enjoying it and did not find out that until we got there. The second reason I was very disappointed was that they are a hotel that does not accept cash. I bought a lot of cash so that I could buy gifts in the gift shop for my grandkids and treat everybody. I was not told that in advance either and I was very disappointed. Cash is money !!! It is legal tender. That is why I will never stay at a Gaylord Palms resort. I will take my money elsewhere.

  Jan 04, 2026