Gaylord Palms Resort and Convention Center

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6040 reviews

• 

  take warm clothes for ICE! is great

  First visit. it was spectacular! loved the ICE attraction. our two grown daughters and husbands, myself and my husband. beyond cold bc it’s 9 degrees. literally. the parkas they give you work great but bring earmuffs, a scarf for your face, and warm gloves and if you’re going to take pics, bring the kind of gloves that you can take pictures with your gloves on. I do not think this is for very small children as I cannot imagine that they would not be freezing. By the second to last room, I was so cold I could barely feel my face lol because I did not have gloves that I could touch my phone with with my glove hand, my right hand was freezing. Make sure everything on your body underneath is warm. Take hand warmers. You can spend as much time in there as you like. There is a slide to slide down on the ice. Highly recommend. We did the gingerbread decorating w/one house per couple. They bring it to you and they clean up so that was excellent. There is a character gingerbread man that walks around and he did a really good job. Make sure you have your barcode to scan in if you pre-pay, print it out from your home or have it on your phone. Of course, all the souvenirs are extremely cute but very pricey. There is a stand to get Cinnabon‘s and some warm liquid liquids and other drinks like sodas. on one side where all the other attractions are like ice slide and snowball attraction, there was a bar that had seasoned themed cocktails. About $15-$18 apiece so be prepared. I recommend bringing snacks you cannot take any drinks or any snacks into the Ice attraction however. There was a build a bear w/ Christmas themed animals, the typical price. Don’t know about the other things because we did not do those. Lots of staff around to ask questions. all helpful. The Gaylord itself was all decked out for Christmas and is definitely worth going to all the lobby to look at everything. The negative is the parking was $38. However, understandably I suppose because they have to keep all that ice frozen at 9°. They don’t collect it till you leave the parking lot. I would definitely go back again and highly recommend.

  Nov 30, 2025
• 

  Fill an hour or a day with Christmas Spirit!

  Tried last year but never made it but after this Rudolph and Friends display, will most likely never miss another one. Tickets vary for different packages to fill an hour (Basic) to a full day (Gold). Keep in mind parking is not included so add another $40. The entire Rudolph the Red Nosed Reindeer Christmas Special is brought to life with scene after scene of displays and iced sculpted colorful characters with great detail. Be prepared, dress warm in layers include ear muffs and gloves. Get in line, grab a supplied blue coat, get your parties picture taken and move into the North Pole following the story line. We were underdressed and very cold, so we definitely moved through it a little faster than we should have, stopping for a few pictures, crawling through ice mazes and sliding down the ice luge. Once out and warmed up, walk the halls of decorations, concessions, slide down the giant Ice luge, build gingerbread houses, snowball canon opportunities, vist Santa/Mrs Claus, make a gingerbread house or have a libation. We also discovered just how beautiful the Gaylord Hotel is. Enjoy!

  Nov 25, 2025
• 

  Much Better Options in Orlando Than This

  Your paying the same rate as the Ritz or Waldorf with mediocre rooms and garbage service. The gigantic atrium gimmick is cool initially but for the cost per night it's overrated.

  Nov 23, 2025
• 

  Kid's Area Closed, Huge Disappointment

  Overall, good stay. We were VERY disappointed when checking in. We were told that the kid's waterpark area of the pool was still closed for renovation. There is 0 mention of this anywhere on the website. This was our main reason for booking the hotel. Felt a little bait and switched. We were offered to cancel our reservation and find an alternative. At this point, we didn't have enough points to re-book any other hotel. They were trying to work a deal with another hotel, but we ended up staying. As a Bonvoy Platinum member, as consolation, they upgraded us to the best room with the best view of the light show. It was a great room, but was above a laundry room. So you could hear laundry being done at all hours. They provided us with "complimentary alcohol" which ended up being a 1/4 bottle of champagne. The "snack box" for the kids was nothing you'd give to a 4 & 1 year old. Not age appropriate at all. We ate at the breakfast buffet, the sports bar and ordered room service. We also got things from the market on a few occasions. Other restaurants were not open early enough to be conducive with younger children and bedtimes. No complaints on the food front other than not being able to try other restaurants. The waterpark was fun with the exception of the kid's section staring at us every time we went out there and our kids not being able to play on it. $35 for the wave rider was a bit steep, so didn't try that. The 3 adult water slides were fun. We didn't try the lazy river in the end. Just ran out of time. Our children enjoyed saying good morning and good night to the resident alligators. I think we'd return if we had assurances that the kids area of the waterpark would be open. That's our main reasoning for not leaving a 5 star review was there was 0 awareness that the kid's area was actually closed until we arrived.

  Nov 18, 2025
• 

  Poor facilities and terrible breakfast.

  Really disappointed with the some of the details this place is getting wrong: 1. First up, the drop slide is unsafe, and should be closed for maintenance. I went down it once and felt every joint. I have a photo of how red my back was after one slide. My eldest son had scratches on his back for 4 days. My middle son cracked his head on it - massive lump and a mark. 2. Breakfast is truly awful. Such a poor selection in general. Fruit...melon and grapes. For $40+tax, it was a joke. The eggs benedict was sitting out and cold. Poor selection of pastries, cheeses. No milk out - you have to ask and get it in wee plastic tubs. Just odd. So for a family of 5 and paying $140, it's so disappointing. We ended up driving to Celebration, which is not ideal. 3. You pay a resort fee, yet there are loungers by the pool that are 'reserved'. Even when the place is dead, they do this. It feels like a cheap skate cash grab. So they basically make you pay to sit right next to the pool. And the other loungers? All tied together so you can't move them - shows the mentality of the place. Terrible. 4. They don't look after Bonvoy members at all. I'm Platinum Elite and we got free breakfast at the JW Marriott and St Regis on this trip. Here, £10 for a 5 night stay. Woeful. The rooms are high-end. Just been renovated and are stylish and nice places to be. They are cleaned well. So if you're just looking for a place to stay, it's probably fine.

  Oct 27, 2025