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5963 reviews
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Nov 19, 2024Rip off hotel
We visited the ICE experience at Gaylord Palms Orlando on 18th November 2024. We pre booked tickets for the ICE experience and the tube slides. The ICE exhibition was fantastic and value for money. What was not value for money was the $48 dollar charge to park the car!. This cost more than the tickets cost and when we booked the tickets there was no obvious mention that we would be charged such an extortionate rate for a short period of parking. We had intended to stay for dinner but I was so disgusted with this opportunistic practice that we left straight after and gave our dinner dollars to an organisation that offers value for money and values repeat customers. We insisted on speaking to a manager and along with his staff at the entrance, they just didn't care. It was hotel policy Shame on you Gaylord Palms! You won't be getting any more dollars from us!
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Nov 17, 2024Great hotel for families with lot of activities
Was not sure to stay here due to other comments. But took a chance and it was great. Hotel is huge and usually a lot of conferences there. It is being renewed so it is a bit messy on the outside, like you have to walkt to the improvised front-desk, but the areas renewed look great. The water park is great for all ages! Hotel might be a little bit understaffed but they are training new people.
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Nov 16, 2024Very expensive parking and for other things
We didn't stay here but came to see a show. Had to pay $38, plus tax, to park. We needed to pick up our tickets and one employee insisted that we needed to have them on our phone. Ended up going to customer service and a more knowledgable employee printed them out for us. Prices in the shops and resturants were too high. Turned us off from ever staying here.
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Nov 08, 2024
SAVE YOUR MONEY, BOOK ELSEWHERE unless your idea of a vacation is a construction zone
BEWARE of booking here! Save your money Nov 2024 • Business We are currently staying here Nov 6-9 for a conference. BEWARE of booking rooms with them especially if you have the misfortune of being in the Emerald Bay rooms 4300 floor. They are under construction so they start pounding the hammers and moving equipment above your room at 8 am because they “aren’t power tools”. Power tools- think jack hammer like and grinders- start at 9 and go continuously until 5 pm, then other construction can continue until 10 pm “ which is there quiet hours”. It is ridiculous!! I can’t even hear to make a call on my cell phone. NOTHING was said to us at checkin about the construction or inconvenience . They won’t move you because “they are full” Front desk won’t give you any contact information, email or phone number to speak to corporate. To top it all off today, Nov 8th, they slid a memo under the door stating they are going to test the water system tomorrow so we will have no water between 9am-2pm! In speaking to front desk manager this was all scheduled renovation, they had no business booking these rooms for customers to stay in. We have stayed at several Gaylord’s in the past which were lovely, this was extremely disappointing.
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Oct 27, 2024
Great Stay at Gaylord Palms
Stayed one night here before meeting up with my friends for a DisneyWorld trip. I was able to get checked in early and Front Desk person took the time to explain the layout of the hotel and events going on. Room was very comfortable and the food from room service was tasty. I wouldn't hesitate staying at this hotel again if I'm in the Orlando area.